"The room was NOT clean and the staff was rude."
Overall Score1.0/ 5
I made this reservation online based on misleading pictures and previous positive experiences with Wyndham motels in other regions. We drove 600+ miles to southern California where I was scheduled to attend a work conference. We arrived a day early and decided to stay at the Days Inn in Fontana to be close to family before the conference. When we checked in they put us in a smoking room that smelled a lot worse than just cigarettes! I had originally reserved a non smoking room since were traveling with three children. The young lady at the front desk then gave us a non smoking room. It did not stink so we put our belonging in the room and went to have dinner with my mother. Upon returning to the room we discovered that the sheets were stained, there was hair on the pillows and worst of all the towels were clearly stained and dirty. Also, the sink had no water pressure. When I went to the front office to complain, the manager went over to a closet nearby, pulled a stack of towels and said, "See these? These are my towels, they're clean." I told him that while those might be clean, the ones in our room were not. To this he replied, "There's the door" while the owner just stood there and looked on. We checked out with no apology, no respect and not surprisingly no refund. We ended up staying at the Radisson Country Inn & Suites that night and did not get our children to bed until after 11pm that night. Because of this horrible experience, my Director approved for me to cancel the reservation I had made for the next three nights at the Days Inn in Garden Grove and ended up staying at the Hyatt Regency where my conference took place. I doubt that we will be staying at another Wyndham hotel again after to this incident. I realize that yours is a chain and every establishment has a different owner but that was ridiculous. Rooms should be thoroughly cleaned daily. All of this happened just as the COVID 19 pandemic was beginning to unfold. I am glad we got the heck out of there! This is my review of Days Inn by Wyndham Fontana/Rialto. I really hope they get their act together over there. They're giving your chain a really bad name.
Verified Review, stayed from Sun Mar 08 to Mon Mar 09 2020 at a $70.08 average nightly rate.