"Evacuation stay for Hurricane IDA."
Overall Score3.0/ 5
We moved into our room at the Biloxi Hilton Garden Inn on September 6 after evacuating from Louisiana. We expected our room to be serviced the next day. We inquired and were told that due to Covid 19 we would only receive service after four nights stay. That would have been on Friday September 10. The lady from housekeeping who told us this told the lady at the registration desk to put us on the schedule for the 10th. We were standing there when she asked for this. Friday came and went, no service. Finally housekeeping arrived on Saturday the 11th. No clean sheets or towels for five nights nor were the trash cans emptied. As evacuees we were eating in the room. There is no restaurant in the hotel. We were not there on vacation. We finally had to put our garbage out in the hall. If Covid 19 was the reason for no service and the staff did not want to be exposed to the virus, then why weren't the staff at the registration desk or housekeeping wearing a mask? We rode in the elevator with guests who were not wearing a mask. People entering and leaving the hotel were not wearing masks. They were not enforcing that rule in the hotel. This was upsetting to us because, although we both have had both Pfizer vaccinations, we are over 70, have health issues and could be exposed to the virus staying in the hotel. We wore our mask every time we entered or were departing the hotel. The other complaint is that we are Hilton Honors members with a considerable amount of HH Points that could have been used to pay for our stay. When we made our reservation we were told we could not use them. We paid $259 a night for a king room for 7 nights. Our bill was $2400. For this we felt we did not get the service a Hilton Brand Hotel should offer.
19-Sep-2021 Verified Review, stayed from Mon Sep 06 to Mon Sep 13 2021 at a $258.99 average nightly rate.