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Very Good
4.0/5
Based on 889 guest reviews
- We have an outdoor pool
- Complimentary breakfast is offered
- The Avg. Group Discount is 4.6%!
- Gym / Fitness Center Available
- Hotel has 124 rooms
- Check out time: 12pm
- Hotel has an eco-friendly policy
- Group friendly rating of 10.0/10
- Hotel has 2 meeting rooms
Standard prices by room type for the next 60 days
Room Types
Local Attractions
Short Pump Center Mall, Kings Dominion, Greater Richmond Convention Center, VCU, University of Richmond, Siegel Center, Richmond Zoo, Richmond Science Museum, The Canal Walk, Virginia Civil War Museum, Richmond Children''s Museum
Map & Attractions for Hyatt Place Richmond/Innsbrook
Verified Reviews of Hyatt Place Richmond / Innsbrook
Below are the verified reviews from guests that we have booked recently: "Could be better."
Overall Score3.0/ 5
Hotel staff was wonderful. Front desk staff always friendly and willing to help. Space in the room was good except for the bathroom. Way too tiny. We had an extended stay (10 days), it got old quick having to step in the bathroom to the side of the toilet in order to be able to shut the door. Housekeep was VERY poor. We were told rooms would be cleaned every three days. On day five I had to beg the housekeeping supervisor to please clean my room. Our entire team had this same experience. Some families never had their rooms cleaned during a 10 day stay. Overall cleanliness was marginal.
Janice B. (Individual traveler, booked 1 room), from 
22-Aug-2022 Verified Review, stayed from Wed Aug 10 to Sat Aug 20 2022 at a $139.00 average nightly rate. 
"Nice rooms, free breakfast, great location."
Overall Score3.0/ 5
Nice rooms, free breakfast, friendly staff, great location with a ton of food/drink options in walking distance.
Russ R. (Individual traveler, booked 1 room), from
22-Aug-2022 Verified Review, stayed from Wed Aug 10 to Sat Aug 20 2022 at a $139.00 average nightly rate. "Could be great but?."
Overall Score3.0/ 5
We stayed here for 10 days with a baseball team, no laundry which was fine for us and not a huge deal. What was a huge deal was the fact that they stated the room would be cleaned every three days of the stay. The room was never cleaned! We had to go to the front desk and ask for toilet paper and towels. At one point no one was at the front desk so I found the laundry and took my own. We had to place our garbage in hallway in order for it to be collected. The pool was dirty when we arrived but it was corrected with chemicals within a day or two. I know staffing was an issue for cleaning and I want to be understanding but even when I specifically asked the front desk to have my room cleaned on day 7 it was still not done. The rooms were great for space during our long stay which was nice.
Mark S. (Individual traveler, booked 1 room), from
19-Aug-2022 Verified Review, stayed from Wed Aug 10 to Sat Aug 20 2022 at a $139.00 average nightly rate. "Not suitable for a travel baseball team."
Overall Score3.0/ 5
The elevator didn't work The pool was not well maintained No washer and dryer No cleaning service Small lobby.
Cassandre G. (Individual traveler, booked 1 room), from
17-Jul-2022 Verified Review, stayed from Tue Jul 12 to Mon Jul 18 2022 at a $139.00 average nightly rate. "Hotel needs a refresh."
Overall Score2.0/ 5
Let me start by saying, the staff was excellent and always helpful! The hotel itself needs a serious refresh. Most of the hallway AC's didn't work. Only one I've machine worked (for the entire 6 levels). There is NOT a washer and dryer and yet this hotel worked with Cal RIPKIN baseball teams (a week in a hotel and no washer and dryer??). The bathroom had mold along the ceiling wallpaper. Only one elevator worked the entire 6 days we were there. The front desk said it broke days before our arrival but no one had shown up to repair it (again, there are 6 floors so one elevator is NOT enough!) I would not stay here again.
Sabra K. (Individual traveler, booked 1 room), from
17-Jul-2022 Verified Review, stayed from Tue Jul 12 to Sun Jul 17 2022 at a $139.00 average nightly rate. "Hotel needs a serious refresh and a new elevator/ ice machine/ laundry space!"
Overall Score2.0/ 5
A). Only one elevator worked for the entire hotel. B). There is NO laundry on property which is absurd for a baseball team and for Babe Ruth to promote this hotel to baseball families in town for five 7 days. C). There was no room cleaning service and in order to get clean towel one has to bring dirty towels to front desk to exchange them for clean towels since the staff will not bring clean towels to your room. D). Only one ice machine in the entire hotel works and its on floor 6. Since there is only one working elevator, I had to walk there 3x a day to get ice and I could NEVER fill up a cooler because there was never enough ice. E). Most hallway A/C units didn't work and it was HOT as hell and smelled like mold. F). There was mold in the shower.
Sabra K. (Individual traveler, booked 1 room), from
15-Jul-2022 Verified Review, stayed from Wed Jul 13 to Fri Jul 15 2022 at a $139.00 average nightly rate. "Over night stay."
Overall Score3.0/ 5
We asked for adjoining rooms and when we arrived we had different floors for the two rooms.
Wayne W. (Individual traveler, booked 1 room), from
17-Oct-2021 Verified Review, stayed from Sun Oct 17 to Mon Oct 18 2021 at a $101.99 average nightly rate. "Not a pleasant stay."
Overall Score2.0/ 5
At four AM on Saturday morning, water began dripping from my ceiling. I lost about two hours of sleep and when I left for the day, plaster was falling f4rom the ceiling. Towels were placed on the floor to soak up some water. I am in a wheelchair and when I went to the bathroom, I had the water dripping on me. When I returned that evening, nothing was done to clean any of the mess and the air conditioner didn't work in the room. When I return to the area I will find another hotel.
Albert M. (Individual traveler, booked 1 room), from
26-Sep-2021 Verified Review, stayed from Thu Sep 23 to Sun Sep 26 2021 at a $104.99 average nightly rate. "Hyatt"
Overall Score4.0/ 5
Very nice, but didn't like the fact I couldn't use money to buy goods out of the cold case. I would have liked a microwave in my room.
Nancy S. (Individual traveler, booked 1 room), from
03-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $184.99 average nightly rate. "Nice, comfortable place to stay."
Overall Score4.0/ 5
This hotel was a nice place to stay. The room was clean and comfortable. The front desk staff was very accomodating. Enjoyed the breakfast in the morning. The only thing I didn't like was the pumped in air freshener in the lobby. I have a hard time with smells and it was really strong. Was glad the room wasn't that way or I would have had to change hotels.
Tamara H. (Individual traveler, booked 1 room), from
02-Mar-2019 Verified Review, stayed from Mon Feb 25 to Thu Feb 28 2019 at a $132.60 average nightly rate. "Had to cancel due to canceled flight and weather."
Overall Score1.0/ 5
Wasn't able to arrive. Lost money on nonrefundable reservation.
Karen B. (Individual traveler, booked 1 room), from
19-Feb-2019 Verified Review, stayed from Mon Feb 18 to Wed Feb 20 2019 at a $99.84 average nightly rate. "Great Hotel"
Overall Score5.0/ 5
Hotel was clean and updated. Staff was very friendly and there were tons of places to eat nearby.
Lisa J. (Individual traveler, booked 1 room), from
04-Nov-2018 Verified Review, stayed from Sat Nov 03 to Sun Nov 04 2018 at a $124.00 average nightly rate. Property Description
Hyatt Place Richmond/Innsbrook is a contemporary hotel in the middle of Richmond's business and shopping district. With a prime location in Glen Allen only a few miles between downtown Richmond and the Richmond International Airport, there's something for everyone - come out and Discover the Best! Hyatt Place is ranked #1 Select-Service Brand by Business Travel News 2013 Hotel Chain Survey for the second year in a row. Find perfectly seamless stays with spacious Studio Suite-type guestrooms, free Wi-Fi, free a.m. Kitchen Skillet� breakfast, the 24/7 Gallery Menu and every modern comfort you deserve. Now with more than 175 locations and counting. Welcome to a different Place�. Hyatt Place.Also awarded ?Highest in Guest Satisfaction Among Upscale Hotel Chains? by J.D. Power in 2013.
Green Sustainability
Hyatt Place Richmond Innsbrook is a certified Virginia Green hotel with the following sustainable initiatives in place: Linen Reuse Program, Paper Recycling Program, Water conservation Program which includes use of showerheads with 2.5gpm max flow rate and sink aerators with 1.0gpm max flow rate; the hotel also uses urea-formaldehyde-free and 100% recyclable carpets, 50% recycled plastic key cards and 100% recycled packaging for shampoo and lotion amenities, etc.
Details / Other Expenses
| Check In: | 3pm |
| Check Out: | 12pm |
| Year of Last Renovation: | 2016 |
| Floors: | 6 |
| Rooms: | 124 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 124 |
| Handicap Rooms: | 7 |
| Rooms with 1 Bed: | 80 |
| Rooms with 2 Beds: | 44 |
| Suites: | 124 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 2 View Spaces |
| Meeting Space: | 3546 sq. feet |
| Banquet Space: | Holds 60 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 12pm - 12am |
| Pool Info: | Seasonal Outdoor pool |
| Ownership: | HIT Portfolio |
Policies / Expenses
| Cancellation: Individual cancellation policy; 48 - hours prior to arrival | |
| Nightly Parking: | 0 |
| Total Taxes: | 13.30% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 5.30% |
| Occupancy Tax: | 8.00% |
| Food and Beverage Tax: | 5.30% |
| Audio Visual Tax: | 5.30% |
| Parking Fee: | 0.00 Per Night |
| Additional Person Fee: | 10.00 Per Person |
| Rooms Wireless Internet Fee: | 0.00 Per Day |
| Rooms Wired Internet Fee: | 0.00 Per Day |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
| Meeting Wired Internet Fee: | 0.00 Per Day |
| Meeting Power Surcharge Fee: | 0.00 Per Night |
| Additional Room Fees: | 0.00 Per Day |
| Food and Beverage Service Charge: | 20.00% |
| Audio Visual Service Charge: | 20.00 Per Day |
| Banquet Labor Fees: | 20.00 Per Hour |
| Banquet Bartender Fees: | 100.00 Per Function |
| Chef Attendant Fees: | 0.00 Per Night |
| Avg. Continental Breakfast Cost: | 9.50 Per Person |
| Avg. Plated Breakfast Cost: | 15.00 Per Person |
| Avg. Buffet Breakfast Cost: | 12.50 Per Person |
| Avg. Plated Lunch Cost: | 24.00 Per Person |
| Avg. Buffet Lunch Cost: | 26.00 Per Person |
| Avg. Boxed Lunch Cost: | 15.00 Per Person |
| Avg. Plated Dinner Cost: | 34.00 Per Person |
| Avg. Buffet Dinner Cost: | 36.00 Per Person |
| Morning Break Cost: | 10.00 Per Person |
| Afternoon Break Cost: | 10.00 Per Person |
| Banquet Gallon of Coffee: | 30.00 Per Item |
| Banquet Soda: | 3.00 Per Item |
| Banquet Bottled Water: | 3.00 Per Item |
| Banquet Hosted Bar: | 0.00 Per Person/Per Hour |
| Banquet Reception w Hors d'oeuvres: | 30.00 Per Person (items priced per dozen) |
Amenities / Features
- Air conditioning
- Alarm clock
- Baggage storage facilities
- Bus parking
- Central location
- Complimentary breakfast
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Jogging path
- Laundry facilities
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Private bathroom in room
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- Self controlled heating/cooling system
- Shower
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: HBO
- Voicemail
Airport & Shuttle Information
Richmond International Airport22 miles awayTaxi service around $45.00 for one person
Local Shuttle Info: Complimentary shuttle service within 3 miles of the hotel.
Breakfast Information
Wake up to breakfast served fresh every day. Start your morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, Greek yogurt, and lots more. Pair your breakfast with coffee, milk, juice, or tea. Breakfast is free with your World of Hyatt membership when you book an eligible rate at this Hyatt Place hotel. Not a member? Join as you book to enjoy free breakfast starting with your first stay.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.Parking Info
Over 300 complimentary on-site parking spaces.
Internet / WiFI
Free internet access.
About Hyatt Place
- Known as a business and airport hotel with a casual atmosphere
- Spacious guestrooms with luxury bath and skin care amenities
- Free Wi-Fi and remote printing everywhere in the hotel
- Improved Elevated Breakfast complimentary to World of Hyatt Members
- Indulge in some coffee or hit up the Cocktails Bar
- 24/7 Gallery menu and market offers a wide selection of appetizers, soups, salads, sandwiches, sweets at any time of the night or day
- The Gallery is a place where friends and family can gather for social hour
- Forget something? Hyatt Place also has nail polish, a universal cell phone charger, toothpaste, and plenty more that you can purchase, borrow, or simply enjoy at no expense
The Hyatt Place highlights above are subject to change without notice.
Previously known as:
Hyatt Place Innsbrook Richmond Virginia, Hyatt Place Richmond / Innsbrook, Hyatt Place Innsbrook Richmond
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Meeting Rooms and Banquet Rooms at Hyatt Place Richmond/Innsbrook
Below are the meeting, banquet, conference and event spaces at Hyatt Place Richmond/Innsbrook.
Feel free to use the Hyatt Place Richmond/Innsbrook meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Glen Allen event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Meeting Place 1 & 2 | 46 x 25 x 10 | 1150 | --/-- | -- | 60 | -- | -- | -- | --/-- | -- | -- | -- |
Close This Meeting Place 1 & 2Room Type: General Meeting Room Total Size: 1150 Sq. Mi Dimensions: 46 x 25 x 10 Ft. Floor Level: Ground Level Power Outlets: 5 Columns: 0 Windows: 0 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| Meeting Place 2 | 15 x 25 x 9 | 375 | --/-- | -- | 18 | 21 | 18 | 8 | --/-- | 25 | 18 | -- |
Close This Meeting Place 2Room Type: General Meeting Room Total Size: 375 Sq. Mi Dimensions: 15 x 25 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Meeting Place 1 and 2 | 48 x 25 x 9 | 1196 | --/-- | -- | 70 | 50 | 45 | 24 | --/-- | 90 | 40 | -- |
Close This Meeting Place 1 and 2Room Type: General Meeting Room Total Size: 1196 Sq. Mi Dimensions: 48 x 25 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Meeting Place 1 | 32 x 25 x 9 | 825 | --/-- | -- | 40 | 33 | 27 | 16 | --/-- | 70 | 75 | -- |
Close This Meeting Place 1Room Type: General Meeting Room Total Size: 825 Sq. Mi Dimensions: 32 x 25 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Glen Allen Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Hyatt Place Richmond / Innsbrook
What time is check in?
Check in time is 3pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hyatt Place Richmond / Innsbrook have?
There are 124 sleeping rooms in the hotel.
Is there any meeting space at Hyatt Place Richmond / Innsbrook?
Yes, they have 2 meeting rooms that can support various table layouts.
What kind of breakfast is at Hyatt Place Richmond / Innsbrook?
Wake up to breakfast served fresh every day. Start your morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, Greek yogurt, and lots more. Pair your breakfast with coffee, milk, juice, or tea. Breakfast is free with your World of Hyatt membership when you book an eligible rate at this Hyatt Place hotel. Not a member? Join as you book to enjoy free breakfast starting with your first stay.
What parking is available at Hyatt Place Richmond / Innsbrook?
Over 300 complimentary on-site parking spaces.
How much does internet cost?
Free internet access.
Can I get a AAA rate at Hyatt Place Richmond / Innsbrook?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Hyatt Place Richmond / Innsbrook?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Hyatt Place Richmond / Innsbrook?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Hyatt Place Richmond / Innsbrook?
Yes, there is a pool on-site at the property. Seasonal Outdoor pool.
Can I get a group rate at Hyatt Place Richmond / Innsbrook?
Yes, you can get room block and/or discount for a group if you need 10+ rooms per night. The average groups saves around 4.6%.
Testimonials:
"The web site was of tremendous value in identifying and securing our hotel. It's like having our own personal travel coordinator." S.J. - Detroit, MI
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