"Sophia and the Young Man that worked with her was excellent"
Overall Score5.0/ 5
I already wrote the reviews about these two employees to management. Here is what I wrote here in quotes: "Dear citizenM Management, I recently stayed at the citizenM Boston North Station hotel at 70 Causeway Street and unfortunately had to leave early tonight (08/24/2026). I originally booked my stay from Sunday evening (08/23/2026) through Tuesday (8/25/2026), but unfortunately had to leave early due to circumstances completely unrelated to the hotel or its customer service. I actually felt quite sad about leaving early because I was treated exceptionally well by two members of your staff. One was a young man with black hair and a tanned complexion, whose name I unfortunately forgot and the other was a woman named Sophia. Both were exceptionally kind, welcoming and friendly when I arrived Sunday evening, sometime between approximately 8:00 and 8:40 PM. I was staying in room 1003 on the 10th floor and I mentioned to them that I work two jobs. They were both so genuinely pleasant that their hospitality really stood out to me. I am still impressed as well as shocked by how well I was treated during my stay. I regret that I cannot remember the young man's name who worked alongside Sophia, which is why I am providing my reservation information in case you are able to identify him. My confirmation number is H19841286 and my name is William Clark. Both would recognize who I was simply by the fact I told them I work two jobs. Perhaps the exact time I checked in would help identify the young man alongside Sophia. My primary reason for contacting you, of course, is to make sure that both Sophia and the young man receive recognition for the excellent customer service they provided. I would be very happy to provide additional details about my interaction with them if that would be helpful. Thank you for having such wonderful employees. I genuinely wanted to make sure their kindness did not go unnoticed. I also hope they get the recognition they deserve. If you'd like to talk more, my email is WilliamC112347@yahoo.com and my Phone number is 978 990 6286. Sincerely, William Clark ".
William C. (Individual traveler, booked 1 room), from
24-Aug-2026 Verified Review, stayed from Sun Aug 23 to Tue Aug 25 2026 at a $200.92 average nightly rate.