"Improper Reservation Information"
Overall Score2.0/ 5
I was lead to believe the hotel was Comfort Inn & Suites, told the rooms were adjoining suites, and that there was a shuttle available to this hotel for transportation from Columbus airport. When my sister asked at the airport they laughed at her and said none are available at that side of town. Subsequently, she paid $25 for cab transportation one way. Comfort Suites had no warm water for showers on Friday and Saturday evenings and Sunday morning. I was told to wait about 10 minutes on Sunday morning for warm water, checked every few minutes for 20 minutes and still none. My sister and I were in separate rooms and each had three cold showers during our stay. I am a registered nurse and business owner and will never stay at this hotel again.