"Cold night, Smoke odor."
Overall Score2.0/ 5
Positive: • Mattress firm and comfortable. • Friendly and supportive customer service. • Issued credit because of poor experience Please note the following issues: • Room smelled strongly of old cigarette smoke and disinfectant. • Heat did not work properly, so we were cold through the night. • Insufficient covers/blankets for the cold room. • When called about heat, front desk first said they would adjust heat and then young woman at desk said she could not do anything because she could not leave front desk. • Insufficient towels. • Security lock could not swing into place because of new card entry system. • Stairs to room on second floor were in unsafe condition (pulled away from side side supports, out of level, molded, broken, poorly painted). • Hotel claimed all rooms were booked, but only one other car was in parking lot on our side of building. Would not honor lower rate “because all rooms were booked”. • My companion and I both developed skin rashes after our stay. We suspect it was from type of detergent used for sheets.
21-Oct-2021 Verified Review, stayed from Wed Oct 13 to Thu Oct 14 2021 at a $75.99 average nightly rate.