"Terrible. No other words needed."
Overall Score1.0/ 5
I booked a room months in advance for a wedding I was in. On the day of check in, I was going to be busy with the wedding party so I called the day before to put my friends name on the room so he could check in. He ended up having issues on the way and wasn't able to check in before the wedding. Finally at 11 p.m. when we tried checking in, they let us know they were booked and the one room they had left had a plumbing issue so they weren't able to give us a room. We had three of us from out of town who had no where to spend the night and weren't able to drive. The hotel employee said they would book us a room at a hotel in Fort Dodge or Algona however, we did not have a way to get there. When I asked why they didn't call me earlier to let me know this, they said, “We were trying to do you a favor.” And hung up. Not sure how not calling and letting us find out at 11 p.m. was doing us a favor. They knew we were in town for the wedding and people check in late all the time. Two of us had to sleep on the floor and one found a ride from someone to stay on a friend of a friend's couch. Not what I expected from this hotel chain, especially in such a small town.
29-Sep-2020 Verified Review, stayed from Sat Sep 26 to Sun Sep 27 2020 at a $118.92 average nightly rate.