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Charlevoix Inn & Suites SureStay Collection by Best Western
View Map Reservations: 1-800-760-7718
2.0 Star Property 
Check availability
Average
3.0/5
Based on 621 guest reviews
- We have an indoor pool
- Free complimentary breakfast
- 60 rooms in property
- 3 floors in hotel
- 5 suites in hotel
- Check-in: 03:00
- Groups & Meetings rating of 7.5/10
Standard prices by room type for the next 60 days
Room Types
Check Rates1 King Bed Street View Work Desk Microwave and Refrigerator Shower Full Breakfast
Non-Smoking
Check Rates1 Queen Bed Lake View Microwave and Refrigerator Work Desk Shower Full Breakfast
Non-Smoking
Check Rates1 Queen Bed Pet Friendly Room First Floor Street View Work Desk Microwave and Refrigerat
Non-Smoking
Check Rates1 Queen Bed Pet Friendly Room First Floor Street View Work Desk Microwave and Refrigerator Full Brea
Non-Smoking
Check Rates1 Queen Bed Pet Friendly Room Lake View Microwave and Refrigerator Work Desk Shower Full
Non-Smoking
Check Rates1 Queen Bed Pet Friendly Room Lake View Microwave and Refrigerator Work Desk Shower Full Breakfast
Non-Smoking
Check Rates1 Queen Bed Street View Work Desk Microwave and Refrigerator Shower Full Breakfast
Non-Smoking
Check Rates2 Double Beds Pet Friendly Room Street View Microwave and Refrigerator Work Desk Full Br
Non-Smoking
Check Rates2 Double Beds Pet Friendly Room Street View Microwave and Refrigerator Work Desk Full Breakfast
Non-Smoking
Check Rates2 Double Beds Street View Work Desk Microwave and Refrigerator Shower Full Breakfast
Non-Smoking
Check Rates2 Queen Beds Street View Work Desk Microwave and Refrigerator Shower Full Breakfast
Non-Smoking
Check RatesAAA Deluxe Room with 1 King 39 Inch Led TV, Microwave, Refrigerator, Coffee Maker
Non-Smoking
Check RatesAAA Queen Suite with Queen Sofa Lake View Microwave, Refrigerator Place Settings Kitchennette
Non-Smoking
Check RatesAccessible 1 Queen Mobility Accessible Bathtub View Microwave and Refrigerator Full Br
Non-Smoking
Check RatesAccessible 1 Queen Mobility Accessible Bathtub View Microwave and Refrigerator Full Breakfast
Non-Smoking
Check RatesAccessible 1 Queen Mobility Accessible Walk in Shower View Microwave and Refrigerator
Non-Smoking
Check RatesAccessible 1 Queen Mobility Accessible Walk in Shower View Microwave and Refrigerator Full Breakfast
Non-Smoking
Check RatesCorporate Deluxe Room with 1 King 39 Inch Led TV, Microwave, Refrigerator, Coffee Maker
Non-Smoking
Check RatesCorporate Queen Suite with Queen Sofa Lake View Microwave, Refrigerator Place Settings Kitchennette
Non-Smoking
Check RatesLake View 1 Bedroom Suite with 1 Queen Bed Sofa Bed and Complimentary Buffet Breakfast
Non-Smoking
Check RatesRack Deluxe Room with 1 King 39 Inch Led TV, Microwave, Refrigerator, Coffee Maker
Non-Smoking
Check RatesRack Queen Suite with Queen Sofa Lake View Microwave, Refrigerator Place Settings Kitchennette
Non-Smoking
Check RatesStreet View Room with 2 Double Beds Shower and Complimentary Buffet Breakfast
Non-Smoking
Check RatesSuite 1 King Bed Separate Bedroom Sofa Bed Lake View Patio 2 Flat Screen Tvs Full Breakfast
Non-Smoking
Check RatesSuite 1 Queen Bed Separate Bedroom Sofa Bed Lake View 2 Flat Screen Tvs Microwave and Ref
Non-Smoking
Check RatesSuite 1 Queen Bed Separate Bedroom Sofa Bed Lake View 2 Flat Screen Tvs Microwave and Refrigerator F
Non-Smoking
Check RatesSuite 1 Queen Bed with Sofa Bed Refrigerator, Microwave Lake View with Sofa Bed
Non-Smoking
Check RatesSuite 1 Queen Bed with Sofa Bed Refrigerator, Microwave Lake View with Sofa Bed 1 Queen Bed and 1 Do
Non-Smoking
Check RatesSuite 1 Queen Bed with Sofa Bed Refrigerator, Microwave Lake View with Sofa Bed Queenbed
Non-Smoking
Map & Attractions for Charlevoix Inn & Suites SureStay Collection by Best Western
Verified Reviews of Charlevoix Inn & Suites
Below are the verified reviews from guests that we have booked recently: "Difference in room rates."
Overall Score3.0/ 5
I made reservations for three rooms. One party was charged $88 while other two were charged $128. Room was very small, advertised as lake view. Could barely see the lake off in a distance.
Sharon T. (Group coordinator, booked 4 rooms), from 
04-Oct-2021 Verified Review, stayed from Thu Sep 30 to Fri Oct 01 2021 at a $118.99 average nightly rate. 
"Disappointing"
Overall Score2.0/ 5
The only positive things I can say about this place is that I slept well, the staff were all friendly and there was plenty of parking. However, that's the end of the positive aspects of it. Housekeeping did not come, but we didn't realize this until way too late at night. There was a tiny sign on the front desk saying that housekeeping won't come due to COVID (October 2021). I wish they would say said this when checking in. The breakfast was pretty gross. It had all the typical things like yogurt, small things of cereal, those gross tiny muffins, etc. But there was also "hot" stuff that I could not identify. The pastries were at least 10 days old. The coffee was subpar. The pool area was dirty and there was only one pool towel when we went. Half of the outlets in our room did not work. The facet for the sink is so short that I could only wash my hands if I was pushed up against the side of the sink. The floor in the front lobby was dirty throughout our entire stay. We will look for a different place during our next stay to the area.
Amanda D. (Individual traveler, booked 1 room), from
03-Oct-2021 Verified Review, stayed from Fri Oct 01 to Sun Oct 03 2021 at a $151.66 average nightly rate. "Sheets not clean."
Overall Score2.0/ 5
Sheets felt scratchy and as if crumbs were on them. Lifted pillows up near head board and noticed hair strands and unknown flakes. Would not recommend staying here.
Kasey Z. (Individual traveler, booked 1 room), from
20-Oct-2020 Verified Review, stayed from Fri Oct 16 to Sun Oct 18 2020 at a $137.08 average nightly rate. "Mismanaged"
Overall Score1.0/ 5
Issues with organization. Put us in the wrong room. Scheduled ahead for early check in. Arrived two hours after anticipated checkin. Room was still not ready. Come to find out they put me in the wrong room. So not sure if we overpaid. $250 night. definitely wouldn't recommend.
Andrew C. (Individual traveler, booked 1 room), from
18-Oct-2020 Verified Review, stayed from Sat Oct 17 to Sun Oct 18 2020 at a $186.99 average nightly rate. "Clean, convenient, close, with comfortable bed!"
Overall Score5.0/ 5
Super
Martha L. (Individual traveler, booked 1 room), from
18-Sep-2020 Verified Review, stayed from Mon Sep 14 to Tue Sep 15 2020 at a $99.99 average nightly rate. "We were charged more at checkout."
Overall Score2.0/ 5
Conditions were average but upon checkout we were charged $100 more than quoted. When questioned the clerk said there was nothing she could do for us. This is an unacceptable practice for a hotel chain.
Sharon P. (Individual traveler, booked 1 room), from
13-Sep-2020 Verified Review, stayed from Fri Sep 11 to Sun Sep 13 2020 at a $149.00 average nightly rate. "The staff was all friendly and helpful."
Overall Score5.0/ 5
Other than hearing walking across the room at times on the room above, we had no problems.
Donna P. (Individual traveler, booked 1 room), from
07-Aug-2020 Verified Review, stayed from Tue Aug 04 to Fri Aug 07 2020 at a $114.07 average nightly rate. "Disappointed with our overall experience."
Overall Score3.0/ 5
Upon arrival front desk had difficulty locating our reservation and insisted I registered online through Expedia and therefore did not know my room rate. However I called directly and booked through front desk! When we Entered our room it had an odor to it and we had Double beds instead of queen beds and the desk phone did not work our entire stay. They did clean our room the next day and the odor did subside. At checkout I received a receipt for our stay, which does not match my confirmation information and very hard to decipher. I am now questioning if we should cancel the block if rooms we have reserved for my son's October wedding.
Diana O. (Individual traveler, booked 1 room), from
28-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sun Jun 28 2020 at a $150.75 average nightly rate. "Does the job."
Overall Score3.0/ 5
Nothing to complain about besides the hotel being very outdated. It's a basic hotel.
Cody J. (Individual traveler, booked 1 room), from
08-Dec-2019 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2019 at a $79.80 average nightly rate. "Disappointed, uncomfortable room, dirty carpets."
Overall Score2.0/ 5
Very expensive for bare bones room. Bathroom set up not comfortable. Pet friendly room assigned to us, we didn't have pets. Carpets filthy. Vending machine, empty. Very disappointed,.
Nancy V. (Individual traveler, booked 1 room), from
27-Aug-2019 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $158.26 average nightly rate. "Great Views"
Overall Score5.0/ 5
Friendly staff, clean and close to golf and beaches!
Sandra I. (Group coordinator, booked 2 rooms), from
25-Aug-2019 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $182.74 average nightly rate. "Would stay again."
Overall Score4.0/ 5
Clean, good location away from main.
Diane S. (Individual traveler, booked 1 room), from
29-Jun-2019 Verified Review, stayed from Mon Jun 24 to Thu Jun 27 2019 at a $116.10 average nightly rate. "Small Rooms, No Wifi, Will not return."
Overall Score1.0/ 5
This hotel was very disappointing. Rooms were soooo small. WiFi did not work hotel knew this and did not fix it.
Reed K. (Individual traveler, booked 1 room), from
28-May-2019 Verified Review, stayed from Fri May 24 to Sun May 26 2019 at a $112.04 average nightly rate. "Friendly and relaxing environment."
Overall Score5.0/ 5
Folks at the desk go out of their way to make sure needs are met.
Connie N. (Individual traveler, booked 1 room), from
17-May-2019 Verified Review, stayed from Tue May 14 to Thu May 16 2019 at a $80.70 average nightly rate. "Very rude staff."
Overall Score1.0/ 5
Staff was extremely rude they went into my room when I was gone and went through my personal belongings. They locked me out of my room and was very very rude about letting me back in overall a terrible hotel our company and employees will no longer do business with this property!
Jim R. (Individual traveler, booked 1 room), from
12-Feb-2019 Verified Review, stayed from Tue Feb 12 to Wed Feb 13 2019 at a $75.05 average nightly rate. "Great place to stay."
Overall Score5.0/ 5
This place looks great, is very clean and I look forward to staying here again!
Paul R. (Individual traveler, booked 1 room), from
17-Jan-2019 Verified Review, stayed from Sun Dec 30 to Tue Jan 01 2019 at a $72.61 average nightly rate. "Updating Needed"
Overall Score3.0/ 5
Rooms needs updating and definitely need more seating for breakfast. More supportive front desk support and smiles would be appreciated. I was impressed this was a dog friendly hotel, as most places are not along with the super helpful room service attendants. Thank you.
Samantha S. (Individual traveler, booked 1 room), from
03-Jan-2019 Verified Review, stayed from Sun Dec 30 to Tue Jan 01 2019 at a $66.49 average nightly rate. Property Description
Experience the pastoral charm of the Great Lakes region at the Charlevoix Inn Suites SureStay Collection by Best Western. Our hotel in Charlevoix, MI is only minutes away from Lake Charlevoix and Lake Michigan, youll find endless opportunities for exploring the outdoors and the natural beauty of Northern Michigan. All our guest rooms feature 39-inch HDTVs and complimentary Wi-Fi, and many of our rooms feature views of Lake Charlevoix.
Details / Other Expenses
| Check In: | 03:00 |
| Check Out: | 11:00 |
| Year of Last Renovation: | 2021 |
| Floors: | 3 |
| Rooms: | 60 |
| Non Smoking Rooms: | 60 |
| Handicap Rooms: | 3 |
| Suites: | 5 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 0 |
| Banquet Space: | Holds 25 people |
| Dist. to Food/Bars: | 1.0 Mi |
| Dist. to 24hr Restaurant: | 1.0 Mi |
| Pool Info: Indoor Pool & Hot Tub open 9AM-10PM daily. | |
Policies / Expenses
| Cancellation: 24 Hour Cancellation | |
| Nightly Parking: | 0 |
| Total Taxes: | 11.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 6.00% |
| City Tax: | 5.00% |
Amenities / Features
- Non-smoking rooms
- Pets allowed
- Microwave in room
- Refrigerator
- Ironing facilities
- Tea and coffee making facilities
- Alarm clock
- Telephone - Free local calls
- Air conditioning
- Hairdryer available
- Telephone
- Telephone in all rooms
- Voicemail
- Complimentary breakfast
- Swimming pool - indoor
- Elevator
- Internet - wireless
- Free WiFi Internet
- Office or business center
- Fax available
- Private car parking
- Credit card accepted: American Express
- Credit card accepted: Diners Club
- Credit card accepted: Discover
- Credit card accepted: Mastercard/Visa
Airport & Shuttle Information
Pellston Regional Airport of Emmet County (36 miles), Murray Bay Charlevoix (2 miles)
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
Complimentary Continental Breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.Pets may be accepted. Please contact the hotel directly for full details.
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FAQs about Charlevoix Inn & Suites
What time is check in?
Check in time is 03:00 based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00 based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Charlevoix Inn & Suites have?
There are 60 rooms in the property.
What kind of breakfast is at Charlevoix Inn & Suites?
Complimentary Continental Breakfast
Can I get a AAA rate at Charlevoix Inn & Suites?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Deluxe Room with 1 King 39 Inch Led TV, Microwave, Refrigerator, Coffee Maker
Can I get a Senior or AARP rate at Charlevoix Inn & Suites?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a pool at Charlevoix Inn & Suites?
Yes, there is a pool on-site at the property. Indoor Pool & Hot Tub open 9AM-10PM daily..
Testimonials:
"I have been making hotel arrangements for many years in my career and never have I had an easier time than your system. This is my first of many in the future." D.P. - Rockford, IL
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Find out more Check Rates