"Beautiful hotel, lousy service."
Overall Score3.0/ 5
I stayed at the Hampton Inn South Kingstown, RI for five nights at the end of May, 2025. I made my reservation three weeks ahead of time. When I arrived around 6:15pm, there was no one at the desk. I waited for about 15 min. before some one came to the counter. I was given a room on the third floor. When I opened the door, the bed was unmade, there were towels and trash on the floor and a dirty shower and unflushed toilet. I went back down to the desk and the man apologized and gave me a clean room. This room was clean and comfortable. The main issue I had during my five night stay was that I never got ANY room service. Although I didn't need my room cleaned everyday, I never received any fresh towels or sheets and never had my trash emptied. I kept thinking that room service would be coming the next day so I didn't say anything. When I checked out, I mentioned this to the women at the front desk. Her exact words were " if you wanted room service, you have to ask for it, there's nothing I can do about it". I have worked in customer service and been traveling around the U.S. for more than 25 years and have never heard of such a thing. In the time that I was staying there, I was never greeted once when entering or leaving and the desk was often completely unattended. I chose this hotel because it had good reviews, but I left feeling like they had no interest in their guests and no concern for customer service.
Kelly D. (Individual traveler, booked 1 room), from
03-Jun-2025 Verified Review, stayed from Tue May 20 to Sun May 25 2025 at a $152.15 average nightly rate. 
