EXTENDED STAY AMERICA HOUSTON WILLOWBROOK

16939 Tomball Pkwy., Houston, TX 77064 United States (USA)
View Map Reservations: 1-800-230-4134
2.5 Star Suburban All-Suite or Extended Stay Hotel in Harris County
29.95237 -95.53737
Check availability
Average
3.5/ 5

Based on 43 guest reviews

Show Guest Reviews
  • Hotel has 104 rooms
  • 3 floors in hotel
  • 3 suites in hotel
  • Check in time: 3:00 p.m
  • Check out time: 11:00 a.m.
  • Groups/Meetings rating of 7.3/10

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Include Discounts:

Room Types

Check Rates 1 Bedroom Suite 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates 1 Bedroom Suite 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates 1 Bedroom Suite 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rate
Non-Smoking
Check Rates 1 Bedroom Suite 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates 1 Bedroom Suite 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates 1 Bedroom Suite 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates 1 Bedroom Suite 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rate
Non-Smoking
Check Rates 1 Bedroom Suite 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Standard Studio 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates Standard Studio 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates Standard Studio 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rate
Non-Smoking
Check Rates Standard Studio 1 King Bed Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Standard Studio 1 Queen Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rat
Non-Smoking
Check Rates Standard Studio 1 Queen Accessible Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rat
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Accessible Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Accessible Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rate
Non-Smoking
Check Rates Standard Studio 1 Queen Bed Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Standard Studio 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Corporate Rate
Non-Smoking
Check Rates Standard Studio 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Rate
Non-Smoking
Check Rates Standard Studio 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TV Nightly Value Rate
Non-Smoking
Check Rates Standard Studio 2 Double Beds Free WiFi and Grab and Go Breakfast 32in LCD TVNon-Refundable
Non-Smoking
Check Rates Studio 1 King Bed
Non-Smoking
Check Rates Studio 1 King Bed
Smoking
Check Rates Studio 1 Queen Bed
Non-Smoking
Check Rates Studio 1 Queen Bed
Smoking
Check Rates Studio 2 Double Beds
Non-Smoking
Check Rates Studio 2 Double Beds
Smoking

Local Attractions

Willowbrook Mall AMC 24 Theaters Movie Tavern Sam Houston Race Track

Summary of Verified Reviews

Summary of 293 verified reviews

67
Poor

Fair city hotel. Lovely kitchenettes and good shopping nearby. Good minibar.

“Close to Willowbrook Mall” “Very close to shopping”

Great City Hotel Top 16% in city
Great Budget Hotel Top 21% in city

Good to know

  • Good kitchenette

  • Poor bathroom

    “No restroom” “Towells are tiny”

  • Unclean hotel facilities

    “Dusty maintenance”

  • TV is not good

    “Very little channels” “Television was not true”

Review highlights

Location

83/100
34 reviews

Good location with shopping nearby but poor access to parking.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

70/100
84 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

WiFi

60/100
5 reviews

Regular internet service.

“Tablet stolen” “Free wifi”

Room

47/100
111 reviews

Old, run-down, acceptably clean rooms. Poorly air conditioned rooms with bad A/C, crummy beds and dirty bathrooms. Big rooms with excellent minibars and great kitchenettes.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
66 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Breakfast

43/100
14 reviews

Bad breakfast.

“Breakfast foul” “So called breakfast”

Ranked top 66% by couples, with a score of 73

Good to know

  • Good kitchenette

  • Poor hotel buildings

    “Dusty maintenance” “Hallways I didn't like”

  • Unclean hotel facilities

    “Dusty maintenance”

  • Dirty

    “Dusty maintenance” “Dirty towels”

Review highlights

Value

81/100
9 reviews

Best value for money.

“Free room” “Great value” “Free breakfast”

Location

79/100
4 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

69/100
13 reviews

Service is average, but very friendly.

“Night manager was friendly as well as well” “Organized staff” “Check-in was nice and smooth”

Room

46/100
24 reviews

Rooms and bathrooms are clean enough, but unpleasant. Good kitchenette.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

41/100
13 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Amenities

25/100
5 reviews

Poor hotel buildings.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Ranked top 55% by solo travelers, with a score of 72

Good to know

  • Unclean hotel facilities

    “Dusty maintenance”

  • Dirty

    “Dusty maintenance” “Dirty towels”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

  • Friendly service

    “Staff was friendly” “Night manager was friendly as well as well”

Review highlights

Location

81/100
9 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

74/100
17 reviews

Friendly service.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

Room

48/100
25 reviews

Rooms and bathrooms are clean enough, but unpleasant.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
20 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Amenities

30/100
5 reviews

Bad amenities.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Ranked top 43% by business travelers, with a score of 77

Good to know

  • Poor hotel buildings

    “Dusty maintenance” “Hallways I didn't like”

  • Room is not nice

    “No restroom” “Towells are tiny”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

  • Fantastic service

    “Excellent front desk service” “Staff was friendly”

Review highlights

Location

86/100
7 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Value

84/100
8 reviews

Best value for money.

“Free room” “Great value” “Free breakfast”

Service

74/100
14 reviews

Average reception, but good overall service.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

Room

50/100
24 reviews

Fairly clean rooms, but inadequate bathrooms.

“New flat screen” “Clean towels” “No restroom”

Amenities

30/100
5 reviews

Poor hotel buildings.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Vibe

28/100
4 reviews

Poor vibe.

“Hallways I didn't like” “Made me feel sick” “Outdated kitchen”

Ranked top 70% by families, with a score of 75

Good to know

  • Friendly service

    “Staff was friendly” “Night manager was friendly as well as well”

  • Poor bathroom

    “No restroom” “Towells are tiny”

  • Fantastic service

    “Excellent front desk service” “Staff was friendly”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

Review highlights

Location

83/100
5 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

68/100
12 reviews

Service is average, but very friendly.

“Excellent front desk service” “Night manager was friendly as well as well” “Organized staff”

Room

47/100
11 reviews

Bad rooms with terrible bathrooms.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
5 reviews

Dirty.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Good to know

  • Good kitchenette

  • Poor bathroom

    “No restroom” “Towells are tiny”

  • Unclean hotel facilities

    “Dusty maintenance”

  • TV is not good

    “Very little channels” “Television was not true”

Review highlights

Location

83/100
34 reviews

Good location with shopping nearby but poor access to parking.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

70/100
84 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

WiFi

60/100
5 reviews

Regular internet service.

“Tablet stolen” “Free wifi”

Breakfast

50/100
14 reviews

Breakfast is average.

“Breakfast foul” “Light breakfast” “So called breakfast”

Room

47/100
111 reviews

Old, run-down, acceptably clean rooms. Poorly air conditioned rooms with bad A/C, crummy beds and dirty bathrooms. Big rooms with excellent minibars and great kitchenettes.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
66 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Ranked top 62% by solo travelers, with a score of 69

Good to know

  • Unclean hotel facilities

    “Dusty maintenance”

  • Dirty

    “Dusty maintenance” “Dirty towels”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

  • Friendly service

    “Staff was friendly” “Night manager was friendly as well as well”

Review highlights

Location

81/100
9 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

74/100
17 reviews

Friendly service.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

Room

48/100
25 reviews

Rooms and bathrooms are clean enough, but unpleasant.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
20 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Amenities

30/100
5 reviews

Bad amenities.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Ranked top 63% by couples, with a score of 72

Good to know

  • Good kitchenette

  • Poor hotel buildings

    “Dusty maintenance” “Hallways I didn't like”

  • Unclean hotel facilities

    “Dusty maintenance”

  • Dirty

    “Dusty maintenance” “Dirty towels”

Review highlights

Value

81/100
9 reviews

Best value for money.

“Free room” “Great value” “Free breakfast”

Location

79/100
4 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

69/100
13 reviews

Service is average, but very friendly.

“Excellent front desk service” “Check-in was nice and smooth” “Lacks the safety”

Room

46/100
24 reviews

Rooms and bathrooms are clean enough, but unpleasant. Good kitchenette.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

41/100
13 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Amenities

25/100
5 reviews

Poor hotel buildings.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Ranked top 51% by business travelers, with a score of 74

Good to know

  • Poor hotel buildings

    “Dusty maintenance” “Hallways I didn't like”

  • Room is not nice

    “No restroom” “Towells are tiny”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

  • Fantastic service

    “Excellent front desk service” “Staff was friendly”

Review highlights

Location

86/100
7 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Value

84/100
8 reviews

Best value for money.

“Free room” “Great value” “Free breakfast”

Service

74/100
14 reviews

Average reception, but good overall service.

“Excellent front desk service” “Staff was friendly” “Night manager was friendly as well as well”

Room

51/100
24 reviews

Fairly clean rooms, but inadequate bathrooms.

“New flat screen” “No restroom” “Towells are tiny”

Amenities

30/100
5 reviews

Poor hotel buildings.

“Dusty maintenance” “Hallways I didn't like” “Handicap entry impossible”

Vibe

28/100
4 reviews

Poor vibe.

“Hallways I didn't like” “Made me feel sick” “Outdated kitchen”

Ranked top 70% by families, with a score of 74

Good to know

  • Friendly service

    “Staff was friendly” “Night manager was friendly as well as well”

  • Poor bathroom

    “No restroom” “Towells are tiny”

  • Fantastic service

    “Excellent front desk service” “Staff was friendly”

  • Great location

    “Close to Willowbrook Mall” “Entertainment and shopping within walking distance”

Review highlights

Location

83/100
5 reviews

Great location.

“Close to Willowbrook Mall” “Entertainment and shopping within walking distance” “Easy access to major highways”

Service

68/100
12 reviews

Service is average, but very friendly.

“Excellent front desk service” “Check-in was nice and smooth” “Lacks the safety”

Room

47/100
11 reviews

Bad rooms with terrible bathrooms.

“No restroom” “Towells are tiny” “Broken shower”

Cleanliness

45/100
5 reviews

Dirty.

“Dusty maintenance” “Dirty towels” “Mold on sheets”

Review Semantics by TrustYou

Customer Reviews of Extended Stay America Houston Willowbrook

3.5 out of 5. Based on 43 guest reviews , Average

Property Description

All of our rooms have a well equipped kitchen, with a full size refrigerator, two burner stove, microwave, coffee maker, toaster, pot and skillet silverware and dinnerware for two, 3 Showtime channels and local cable television, free local phone calls, free voicemail ,iron and ironing board in the room, and we also have wireless internet for an additional fee.

Details / Other Expenses

Check In: 3:00 p.m
Check Out: 11:00 a.m.
Year of Last Renovation: 2006
Floors: 3
Rooms: 104
Non Smoking Rooms: 83
Handicap Rooms:
Suites: 3
Meeting Rooms: 0
Policies / Expenses
Cancellation:
Must cancel reservation by 6pm local hotel time on day of arrival or the 1st night's stay, at the quoted rate plus tax, will be charged to the credit card holding the reservation.
Nightly Parking: 0
Total Taxes: 17.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Alarm clock
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Elevator
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Internet - wireless
  • Ironing facilities
  • Kitchen facilities
  • Laundry facilities
  • Non-smoking rooms
  • Pets allowed
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Telephone in all rooms
  • Television
  • Voicemail

Airport & Shuttle Information

George Bush International Airport.Approx 30 miles- Cost per atxi is $45

Airport Shuttle? Sorry, no airport shuttle available.

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

Previously known as:
Extended Stay America

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