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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.5/5
Based on 152 guest reviews
- We have an outdoor pool
- Free complimentary breakfast
- Gym is available on property
- 137 rooms in property
- 6 floors in hotel
- 24 suites in hotel
- Check-in: 3:00pm
- Hotel has an eco-friendly policy
- Group score of 8.4/10
- 5 conference rooms in property
Standard prices by room type for the next 60 days
Local Attractions
Nestled on a quiet street just off highway 75 we are within 1 mile of 150+ restaurants, shopping, Parks, Golf and entertainment venues. We are 1/2 mile from Historic Down Town Plano. Also with in 1/2 mile is the DART Light Rail station that will bring you to Down Town Dallas in about 20 minutes.
Map / Landmarks Near Holiday Inn Express Plano East
Verified Reviews of Holiday Inn Express Plano East
Below are the verified reviews from guests that we have booked recently:"Completely mediocre in every way."
Overall Score3.0/ 5
The front desk clerk was too busy taking constant breaks in the office and seemed bothered by everyone. I was able to get the two queen beds I reserved, but I literally heard her tell another guest that "it won't make any difference what your email confirmation says, we have you down for one queen bed." The room was HOT and it was February. I set the A/C on and still never got the room cool. The drains are slow, the water pressure is insufficient to wash your hair. The beds were fine and the location was super convenient for what we were in town for. I'm glad I didn't pay full price for a room there.
Tessa L. (Individual traveler, booked 1 room), from 
21-Feb-2020 Verified Review, stayed from Sat Feb 15 to Sun Feb 16 2020 at a $66.73 average nightly rate. 
"Not a great experience."
Overall Score3.0/ 5
Multiple things went wrong: Upon checkin they said, “you're already checked in”. They had given my room to someone else and that took a while to straighten out. Then the first night they called our room at about 11:30pm and asked what the name of the person occupying the room is. Disconcerting. Next they turned our key cards off the next day. We still had one more day at the hotel. Finally we had problems with our TV which did get corrected. We've stayed many time at choice hotels but this ha been the worst by far.
Jeff H. (Individual traveler, booked 1 room), from
10-Jan-2020 Verified Review, stayed from Wed Jan 08 to Fri Jan 10 2020 at a $66.53 average nightly rate. "Clean, Comfortable, Excellent Breakfast, Easy ck in Easy ck out, Great Staff."
Overall Score5.0/ 5
Clean, Location easy to find, Quiet, Comfortable bed, Friendly and Helpful inviting staff, delicious breakfast, very reasonable pricing.
Ralph M. (Individual traveler, booked 1 room), from
26-Oct-2019 Verified Review, stayed from Wed Oct 23 to Fri Oct 25 2019 at a $57.49 average nightly rate. "A GREAT PLACE TO REST."
Overall Score5.0/ 5
We played in a tournament and we booked blindly. It turned out to be a great place to stay. There was a great buffet play to eat at up the street as well as a Denny's. Wal Mart is only a few miles away for the things you may have forgotten. Gas stations down the road. The staff was amazing. She had a personality to die for. The breakfast was hot and fresh. I would honestly recommend this hotel for a future stay.
Pamela H. (Group coordinator, booked 2 rooms), from
15-Jan-2019 Verified Review, stayed from Sat Jan 12 to Sun Jan 13 2019 at a $79.00 average nightly rate. "Everything Terrific"
Overall Score5.0/ 5
Marie was super. She adjusted our stay and also was helpful with all 6 rooms that we booked. The breakfast area was super clean and the food was terrific. The other staff member gave us points on our membership because their elevator stopped working. We will definitely be back.
Patrick H. (Group coordinator, booked 5 rooms), from
10-Dec-2018 Verified Review, stayed from Fri Dec 07 to Sun Dec 09 2018 at a $60.70 average nightly rate. "Room keys rarely worked."
Overall Score1.0/ 5
My review is not flattering. We were staying there for a funeral for my brother in law. My first complaint is that the room keys seemed to never work for us. My sons wouldn't work, mine wouldn't work. I was at the desk four times for keys. Secondly, On Friday evening before leaving the hotel, I told the front desk that our stool was not working and while we were gone to rosary, they supposedly fixed it. We came back four hours later and the stool wouldn't fill with water, same issue as before. Came back to desk with a complaint it. They gave us keys to the room next door. We had to get up in the night and put a shoe in our door to use the bathroom next door. Guess we could have moved everything at midnight, but we were tired. When speaking to desk next morning, they wouldn't adjust my bill because I booked through Expedia. I paid Expedia not them. I didn't use expedia, but the web site I was at transferred me there. This is so the hotel doesn't have to give a refund or credit of any sort. Found this out as another family member used another hotel and they wouldn't give credit for unused night be he had booked on expedia, not the hotel. I asked for number to call hotel and was told it wouldn't do any good. They can't give me something back that I never gave them.
Marsha J. (Individual traveler, booked 1 room), from
28-Jul-2014 Verified Review, stayed from Fri Jul 25 to Sat Jul 26 2014 at a $90.00 average nightly rate. Property Description
The Holiday Inn Express Plano East is a beautiful hotel – it is much more than your typical Express hotel. We have added value to extend to you: an expansive lobby, a beautiful breakfast area, over 10,500 sq. ft. of meeting space including a gorgeous ballroom, exceptional outdoor pool and spa, and large parking areas around the building. The hotel is Close to a variety Companies as well as a multitude of restaurants, Shopping Malls and entertainment venues.Atop this, we are pleased to offer the following amenities:1Free Breakfast for all Overnight Guests2Microwaves and Refrigerators in Every Room3High-Speed Internet Throughout Hotel4USA Today Delivered to Each Room, Monday-Friday5Full Sleeper Sofas in King Rooms6Queen Sleeper Sofas in all Suites7Full Access to Bally Total Fitness (Including Indoor Pool & Track)8Outdoor Pool and Spa9Fitness Center10Business Center11On-site Coin Operated Laundry Facility12Complimentary Parking13Less than one (1) mile from the DART Light Rail Station @ Park Road14Within one-half (1/2) mile of more than 150 Restaurants and more.
Green Sustainability
Yes
Details / Other Expenses
| Check In: | 3:00pm |
| Check Out: | 11:00am |
| Year of Last Renovation: | 2004 |
| Floors: | 6 |
| Rooms: | 137 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 116 |
| Handicap Rooms: | 8 |
| Suites: | 24 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 5 |
| Meeting Space: | 30350 sq. feet |
| Banquet Space: | Holds 400 people |
| Dist. to Food/Bars: | 1.0 Mi |
| Dist. to 24hr Restaurant: | 0.3 Mi |
| Dist. to Nearest Gym: | 2.0 Mi |
| Lounge/Bar Hours: | N/A |
| FEMA Approved: | Yes |
| Pool Info: Outdoor pool. Closes at 10 pm. | |
Policies / Expenses
| Cancellation: 6pm day of arrival. If a reservations is not cancelled by 6pm day of arrival a one night no show charge will apply. | |
| Nightly Parking: | free |
| Typical Group Deposit: | 20% |
| Total Taxes: | 13.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 6.00 Per Night |
| City Tax: | 7.00 Per Night |
| Food and Beverage Tax: | 8.25 Per Function |
| Audio Visual Tax: | 8.25 Per Item |
| Food and Beverage Service Charge: | 20.00 Per Function |
| Banquet Bartender Fees: | 35.00 Per Hour |
| Banquet Gallon of Coffee: | 30.00 Per Function |
| Banquet Soda: | 2.50 Per Person |
| Banquet Bottled Water: | 1.00 Per Person |
Amenities / Features
- Air conditioning
- Alarm clock
- Baggage storage facilities
- Central location
- Clothes drying
- Complimentary breakfast
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Electronic key card
- Elevator
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Ironing facilities
- Jacuzzi
- Kitchenette in room
- Laundry facilities
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Office in room available
- Pets allowed
- Private bathroom in room
- Private car parking
- Quiet location
- Radio in room
- Refrigerator
- Self controlled heating/cooling system
- Shower
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- Travellers cheques accepted
- Voicemail
Airport & Shuttle Information
Distance from DFW International Airport to Hotel is 20 miles. Though we do not have our own shuttle service, we do recommend top vendors in the area: Super Shuttle, Yellow Checker Shuttle, Plano Car Company, Plano-Richardson Taxi and Yellow Cab. Taxis: $50, Car Services: $70, Shuttle Buses: $20-40
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
Free hot breakfast. Includes bacon, eggs, pancakes, etc...
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.Pets are welcome. $50.00 non-refundable deposit is required at time of check in.
Parking Info
Free parking and Truck parking also available
Internet / WiFI
Free Wi-Fi
About Holiday Inn Express
- Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
- Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Previously known as:
Comfort Inn & Suite
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FAQs about Holiday Inn Express Plano East
What time is check in?
Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Holiday Inn Express Plano East have?
There are 137 rooms in the property.
Is there any meeting space at Holiday Inn Express Plano East?
Yes, they have 5 meeting rooms that can support various table layouts.
What kind of breakfast is at Holiday Inn Express Plano East?
Free hot breakfast. Includes bacon, eggs, pancakes, etc...
What parking is available at Holiday Inn Express Plano East?
Free parking and Truck parking also available
How much does internet cost?
Free Wi-Fi
Is there a gym at Holiday Inn Express Plano East?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Holiday Inn Express Plano East?
Yes, there is a pool on-site at the property. Outdoor pool. Closes at 10 pm..
Testimonials:
"This is a fantastic! You all made it so easy to get the word out that our club was looking for hotels. So much easier I can't even believe it! " J.H. - Cincinnati, OH
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