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Average
3.0/5
Based on 2566 guest reviews
- Access to gym on-site
- Hotel has 365 rooms
- 6 floors in property
- 8 suites in property
- Check in time: 4:00 PM
- Check out time: 12:00 PM
- Hotel has an eco-friendly policy
- Group score of 10.0/10
- Hotel has 16 meeting rooms
Standard prices by room type for the next 60 days
Room Types
Local Attractions
Queen Mary, Long Beach Cruise Terminal, Catalina, Aquarium of the Pacific, Museums, Pike entertainment center
Map & Attractions for The Queen Mary
Verified Reviews of The Queen Mary
Below are the verified reviews from guests that we have booked recently: "Extremely Noisy, Smell."
Overall Score1.0/ 5
Extremely noisy. A lot of people party there, so we could not sleep at all. Showering water has smell.
Yajing L. (Individual traveler, booked 1 room), from 
24-Dec-2019 Verified Review, stayed from Sat Dec 21 to Sun Dec 22 2019 at a $88.68 average nightly rate. 
"Review"
Overall Score4.0/ 5
Nice to experience a part of history. Only thing is I wish I could have had the option to choose a room that looked out a window or was able to get a breeze, was a little hot and stuffy.
Mike M. (Individual traveler, booked 1 room), from
25-Jul-2019 Verified Review, stayed from Thu Jul 18 to Sat Jul 20 2019 at a $124.64 average nightly rate. "Great history, wonderful ship."
Overall Score5.0/ 5
We enjoyed all the original items on the ship. Rooms are very large and comfortable. Queen Mary was more than we expected. Enjoyed all the exhibits. Great friendly staff.
Eleanor B. (Individual traveler, booked 1 room), from
12-Jun-2019 Verified Review, stayed from Sun Jun 09 to Wed Jun 12 2019 at a $134.50 average nightly rate. "Great for kids"
Overall Score5.0/ 5
The Queen Mary was a great place to stay with kids. The rooms were really cute and the experience was really fun. We also enjoyed the restaurant and being able to do our own tour on our own schedule while we were there. I highly recommend it.
Julie L. (Individual traveler, booked 1 room), from
26-Oct-2018 Verified Review, stayed from Tue Oct 23 to Thu Oct 25 2018 at a $117.59 average nightly rate. "Beyond Noisy"
Overall Score2.0/ 5
What's worse than hearing people throwing up all night and then waking up at 6 am to the song, "Who Let the Dogs Out"? If u want a good night's sleep, I don't recommend staying here.
Erica M. (Group coordinator, booked 2 rooms), from
25-Oct-2014 Verified Review "Amazing Experience"
Overall Score5.0/ 5
We had some trouble at the start in that we booked a family room for two adults and two children and they gave us a room with two single beds. I called reception and Elizabeth was very helpful, spoke to a manager and then came to us with new room cards for a suite. She also said that if we needed any extra beds for the kids then they would provide them free of charge. The suite contained a large king size bed and a sofa bed which was suitable for the kids and we were happy. The room had all its original wood and looked beautiful and was very comfy with two bathrooms and a fridge. There was also two TV's but to watch anything costs because they charge $17 for Wi-Fi, an audio tour and other amenities. After 10 PM, the kids and I went exploring the ship and although we couldn't get into certain parts (engine room/ captains deck), we could explore most of the ship freely and it was great! We also had a great night's sleep and in the morning we went around and saw the engine room etc. and did the audio tour. It's a wonderful experience and we would definitely stay again. They do take a charge of about $100 from your credit card which takes about a week to be refunded so keep that in mind!
Emma H. (Individual traveler, booked 1 room), from 
07-Aug-2014 Verified Review, stayed from Wed Jul 30 to Thu Jul 31 2014 at a $98.15 average nightly rate. 
"Rude Queen Mary Staff "
Overall Score4.0/ 5
Poor customer service. I will not be back.
Cesare P. (Individual traveler, booked 1 room), from
14-Jun-2014 Verified Review, stayed from Sat Jun 14 to Sun Jun 15 2014 at a $121.22 average nightly rate. "Terrible hotel"
Overall Score1.0/ 5
Filthy accommodations. Rude customer service, and clothing store extremely rude. We are senior citizens. We are still here until tomorrow. We live Riverside county and always have recommended this hotel. Not anymore. I will spread this all over facebook. The owner ofthat clothing shop name is Martha. And we are Diamond cruisers with Carnival and trust us we won't recommend queen Mary to anyone not to mention will let Carnival customer service know not to use you. We are inM 124 not happy.
Cesare P. (Individual traveler, booked 1 room), from
14-Jun-2014 Verified Review, stayed from Sat Jun 14 to Sun Jun 15 2014 at a $121.22 average nightly rate. "Terrible terrible terrible stay so far"
Overall Score1.0/ 5
Filthy accommodations. Rude customer service, and clothing store extremely rude. We are senior citizens. We are still here until tomorrow. We live Riverside county and always have recommended this hotel. Not anymore. I will spread this all over facebook. The owner ofthat clothing shop name is Martha. And we are Diamond cruisers with Carnival and trust us we won't recommend queen Mary to anyone not to mention will let Carnival customer service know not to use you. We are in 124 not happy.
Cesare P. (Individual traveler, booked 1 room), from
14-Jun-2014 Verified Review, stayed from Sat Jun 14 to Sun Jun 15 2014 at a $121.22 average nightly rate. "Terrible terrible terrible stay so far"
Overall Score4.0/ 5
Filthy accommodations. Rude customer service, and clothing store extremely rude. We are senior citizens. We are still here until tomorrow. We live Riverside county and always have recommended this hotel. Not anymore. I will spread this all over facebook. The owner ofthat clothing shop name is Martha. And we are Diamond cruisers with Carnival and trust us we won't recommend queen Mary to anyone not to mention will let Carnival customer service know not to use you. We are in 124 not happy.
Cesare P. (Individual traveler, booked 1 room), from
14-Jun-2014 Verified Review, stayed from Sat Jun 14 to Sun Jun 15 2014 at a $121.22 average nightly rate. "Great Little Getaway!"
Overall Score4.0/ 5
A one night stay at the Queen Mary is sufficient. We book the king size room over looking the harbor. We did the The Chill, audio tour, and just lounged around the ship. If you love to treat yourself with good quality, make reservation at Sr. Winston, well worth it. The ship has personality as well as our room. Everything you need is on the ship. I would recommend this lil getaway if you're looking for a trip back into time, spend a little more and book a king size room looking over the harbor as the other rooms are smaller. One note since the ship is made of steel voices do travel loudly. But the front desk does have ears plugs for you. I used them. Also try to check in one hour prior to check in; you get a better selection to upgrade to a harbor view.
Nayda A. (Individual traveler, booked 1 room), from
29-Nov-2013 Verified Review, stayed from Sat Nov 23 to Sun Nov 24 2013 at a $199.40 average nightly rate. "Great lil getaway!"
Overall Score4.0/ 5
a one night stay at the Queen Mary is sufficient. We book the king size room over looking the harbor. We did the The Chill, audio tour, and just lounged around the ship. If you love to treat yourself with good quality good make reservation at Sr. Winston, we'll worth it. The ship has personality as well as our room. Everything you need is on the ship. I would recommend this lil getaway if your looking for a trip back into time, spend a lil more and book a king size room looking over the harbor as the other rooms are smaller. One lil note since the ship is made of steel voices do travel loudly. But the front desk does have ears plugs for you. I used them. Also try to check in one hour prior to check in u get a better selection to upgrade to a harbor view.
Nayda A. (Individual traveler, booked 1 room), from
29-Nov-2013 Verified Review, stayed from Sat Nov 23 to Sun Nov 24 2013 at a $199.40 average nightly rate. Property Description
Centrally located at the Long Beach Harbor; the HISTORIC QUEEN MARY continues to extend her hospitality to thousands of visitors each year. This extraordinary ship is comprised of the QUEEN MARY HOTEL, which offers 365 elegant staterooms and features over 43,800 square feet of banquet and meetings space, in addition to her own Exhibit Hall with 35,000 square feet of exhibit space. During our renovation we took the original cabins with the beautiful and rare wood paneled walls and enlivened them with art work typical of the era, frames and lamps in the art deco tradition and combined with rare etchings and historical photographs appropriate for each famous person's namesake cabin.For your dining pleasure, a stay aboard THE QUEEN MARY can offer delightful culinary experiences, beginning with the 5 Star 'Sir Winstons', one of Southern California's award-winning restaurants. We also feature The Chelsea, specializing in impeccable service and offering an array of fresh seafood specialties and the Promenade Café, which offers all day dining in a casual atmosphere. Additionally, all restaurants possess stunning harbor and city views. You can experience all of your activities, banquets and guestroom needs, all aboard THE QUEEN MARY.
Green Sustainability
California Green Lodging Program, Green Engage Bronze Certified Hotel, LEED Certified Valet Services; Recycling Program throughout the Hotel, Energy and Water Conservation programs in place.
Details / Other Expenses
| Check In: | 4:00 PM |
| Check Out: | 12:00 PM |
| Year of Last Renovation: | 2000 |
| Floors: | 6 |
| Rooms: | 365 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 250 |
| Handicap Rooms: | 8 |
| Suites: | 8 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 16 View Spaces |
| Meeting Space: | 78566 sq. feet |
| Banquet Space: | Holds 1400 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 1.0 Mi |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 11:30am-2:00am |
| FEMA Approved: | Yes |
| Pool Info: N/A - it''s haunted. You can tour it though. | |
Policies / Expenses
| Cancellation: Individual 48 hour cancellation policy | |
| Nightly Parking: | $10 |
| Typical Group Deposit: | 30% |
| Total Taxes: | 15.06% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 9.50% |
| Occupancy Tax: | 15.70% |
| Food and Beverage Tax: | 9.50% |
| Audio Visual Tax: | 9.50% |
| Parking Fee: | 44.00 Per Night |
| Food and Beverage Service Charge: | 17.00% |
| Audio Visual Service Charge: | 17.00% |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Currency exchange
- Dinner available
- Elevator
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Ironing facilities
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Private bathroom in room
- Radio in room
- Refrigerator
- Restaurant
- Shop
- Shower
- Shows or evening entertainment
- Solarium
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- Travellers cheques accepted
- Voicemail
- Breakfast in room
- Pets allowed
- Laundry valet service
- Facilities for the disabled
- Fitness and health center
Airport & Shuttle Information
THE QUEEN MARY is easily accessible via all major freeways and is in close proximity to the following airports: Long Beach Municipal (7 miles), Los Angeles International (20 miles), and the Orange County/John Wayne Airport (24 miles). Rental car facilities are currently available at each airport as well as aboard THE QUEEN MARY.
Local Shuttle Info: The FREE Long Beach passport operates from 5:20AM to 12:30AM daily.
Breakfast Information
All-American breakfast buffet is available in our restaurant, daily 6am - 10am (11am on weekends) and the cost is $21/person; full breakfast menu is also available.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.Parking Info
Hotel offers self parking for our overnight guests at $22.00 per vehicle/ per day and valet parking for our overnight guests at $27.00 per vehicle/ per day; both with 24 hour in/out privileges. Event Parking is $22.00 per car. Parking rates may be subject to state and local taxes and may change without notice.
Internet / WiFI
Internet in included in the $14.95 facility fee complimentary. you can access the internet in the stateroom and some public areas.
Previously known as:
Hotel Queen Mary, Queen Mary Hotel, Queen Mary
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Meeting Rooms and Banquet Rooms at The Queen Mary
Below are the meeting, banquet, conference and event spaces at The Queen Mary.
Feel free to use the The Queen Mary meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Long Beach event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Exhibit Hall | 0 x 0 x 31 | 45000 | --/1400 | -- | -- | -- | -- | -- | 281/225 | -- | 1700 | 4500 |
Close This Exhibit HallRoom Type: Exhibit Hall Total Size: 45000 Sq. Mi Dimensions: 0 x 0 x 31 Ft. Floor Level: Power Outlets: 25+ Columns: 6 Windows: 2 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| The Exhibit Hall Level D | 0 x 0 x 12 | 18000 | --/400 | -- | 200 | -- | -- | -- | 113/90 | 400 | 500 | 1800 |
Close This The Exhibit Hall Level DRoom Type: Exhibit Hall Section Total Size: 18000 Sq. Mi Dimensions: 0 x 0 x 12 Ft. Floor Level: Power Outlets: 25+ Columns: 0 Windows: 0 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| The Exhibit Hall Level E | 0 x 0 x 10 | 12000 | --/500 | -- | 200 | -- | -- | -- | 75/60 | 400 | 600 | -- |
Close This The Exhibit Hall Level ERoom Type: Exhibit Hall Section Total Size: 12000 Sq. Mi Dimensions: 0 x 0 x 10 Ft. Floor Level: Power Outlets: 25+ Columns: 0 Windows: 0 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| The Exhibit Hall Level F | 0 x 0 x 9 | 15000 | --/500 | -- | 350 | -- | -- | -- | 94/75 | 900 | 600 | -- |
Close This The Exhibit Hall Level FRoom Type: Exhibit Hall Section Total Size: 15000 Sq. Mi Dimensions: 0 x 0 x 9 Ft. Floor Level: Power Outlets: 25+ Columns: 0 Windows: 0 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| The Grand Salon | 0 x 0 x 33 | 9000 | --/750 | -- | 250 | 90 | 80 | 80 | 56/45 | 500 | 800 | 900 |
Close This The Grand SalonThe Grand Salon is connected to the Windsor Salon and they can be used together for a larger space. Room Type: Ballroom Total Size: 9000 Sq. Mi Dimensions: 0 x 0 x 33 Ft. Floor Level: Power Outlets: 25+ Columns: 8 Windows: 25+ Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| The Britannia Salon with Deck | 0 x 0 x 7 | 7500 | --/520 | -- | 150 | 60 | 50 | 50 | 47/38 | 300 | 650 | 750 |
Close This The Britannia Salon with DeckRoom Type: Ballroom Total Size: 7500 Sq. Mi Dimensions: 0 x 0 x 7 Ft. Floor Level: Power Outlets: 25+ Columns: 10 Windows: 20 Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| The Queen's Salon | 0 x 0 x 33 | 4600 | --/380 | -- | 200 | 70 | 60 | 70 | 29/23 | 350 | 400 | 460 |
Close This The Queen's SalonRoom Type: Ballroom Total Size: 4600 Sq. Mi Dimensions: 0 x 0 x 33 Ft. Floor Level: Power Outlets: 15 Columns: 8 Windows: 6 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? Yes Built In A/V? No Amenities Available
 | ||||||||||||
| The Windsor Salon | 0 x 0 x 10 | 3100 | --/250 | -- | 150 | 60 | 50 | 50 | 19/16 | 300 | 320 | 310 |
Close This The Windsor SalonThe Windsor Salon is attached to the Grand and the can be used together for larger space. Room Type: Ballroom Total Size: 3100 Sq. Mi Dimensions: 0 x 0 x 10 Ft. Floor Level: Power Outlets: 15 Columns: 6 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Royal Salon | 0 x 0 x 14 | 2176 | --/210 | -- | 80 | 50 | 40 | 40 | 14/11 | 150 | 250 | 218 |
Close This Royal SalonRoom Type: Ballroom Total Size: 2176 Sq. Mi Dimensions: 0 x 0 x 14 Ft. Floor Level: Power Outlets: 15 Columns: 6 Windows: 0 Natural Light?: No Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| The Verandah Grill with Deck | 0 x 0 x 8 | 1900 | --/160 | -- | 50 | -- | 35 | 46 | --/-- | 80 | 200 | 190 |
Close This The Verandah Grill with DeckRoom Type: Ballroom Total Size: 1900 Sq. Mi Dimensions: 0 x 0 x 8 Ft. Floor Level: Power Outlets: 10 Columns: 0 Windows: 20 Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| The King's View | 0 x 0 x 7 | 1360 | --/75 | -- | 40 | -- | -- | 30 | --/-- | 50 | 100 | -- |
Close This The King's ViewThis rooms is connected to the Royal Salon and can be used in conjunction with or on it's own. Room Type: Ballroom Total Size: 1360 Sq. Mi Dimensions: 0 x 0 x 7 Ft. Floor Level: Power Outlets: 8 Columns: 0 Windows: 10 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| The Capstan Room and Deck | 0 x 0 x 8 | 2000 | --/120 | -- | -- | -- | -- | -- | --/-- | 30 | 200 | 200 |
Close This The Capstan Room and DeckRoom Type: Ballroom Total Size: 2000 Sq. Mi Dimensions: 0 x 0 x 8 Ft. Floor Level: Power Outlets: 10 Columns: 12 Windows: 10 Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Victoria Room and Deck | 0 x 0 x 10 | 688 | --/50 | -- | 30 | 17 | 20 | 30 | --/-- | 60 | 70 | 69 |
Close This Victoria Room and DeckRoom Type: Ballroom Total Size: 688 Sq. Mi Dimensions: 0 x 0 x 10 Ft. Floor Level: Power Outlets: 5 Columns: 0 Windows: 9 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Regent | 0 x 0 x 12 | 522 | --/60 | -- | 45 | 13 | 30 | 30 | --/-- | 55 | 70 | 52 |
Close This RegentRoom Type: General Meeting Room Total Size: 522 Sq. Mi Dimensions: 0 x 0 x 12 Ft. Floor Level: Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Board Room | 0 x 0 x 12 | 720 | --/70 | -- | 45 | 20 | 30 | 30 | --/-- | 55 | 70 | -- |
Close This Board RoomRoom Type: General Meeting Room Total Size: 720 Sq. Mi Dimensions: 0 x 0 x 12 Ft. Floor Level: Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
Planning an Event? Long Beach Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about The Queen Mary
What time is check in?
Check in time is 4:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does The Queen Mary have?
There are 365 sleeping rooms in the hotel.
Is there any meeting space at The Queen Mary?
Yes, they have 16 meeting rooms that can support various table layouts.
What kind of breakfast is at The Queen Mary?
All-American breakfast buffet is available in our restaurant, daily 6am - 10am (11am on weekends) and the cost is $21/person; full breakfast menu is also available.
What parking is available at The Queen Mary?
Hotel offers self parking for our overnight guests at $22.00 per vehicle/ per day and valet parking for our overnight guests at $27.00 per vehicle/ per day; both with 24 hour in/out privileges. Event Parking is $22.00 per car. Parking rates may be subject to state and local taxes and may change without notice. Not enough parking facilities, according to 78%. For 82%, parking prices were too high.
How much does internet cost?
Internet in included in the $14.95 facility fee complimentary. you can access the internet in the stateroom and some public areas.
Can I get a AAA rate at The Queen Mary?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at The Queen Mary?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at The Queen Mary?
Yes, there is a gym/fitness area available on-site at the property.
Is there room service at The Queen Mary?
Yes. Room service is perfect. The majority of guests were happy with the room service.
Is there valet service?
Yes. Valet service could be better. The majority of guests were unhappy with the valet service.
Is there shopping nearby?
Yes. Shopping is ok. Almost all guests were satisfied with the proximity to shopping.
Is there shuttle service?
Yes. THE QUEEN MARY is easily accessible via all major freeways and is in close proximity to the following airports: Long Beach Municipal (7 miles), Los Angeles International (20 miles), and the Orange County/John Wayne Airport (24 miles). Rental car facilities are currently available at each airport as well as aboard THE QUEEN MARY. Good shuttle service. All guests were happy with the shuttle service.
Is there a WiFi internet?
Yes. Had to pay for wifi. WiFi system needs upgrading. Wifi quality could be improved. Most guests said the wifi quality was bad.
Are there rooms with kitchenettes?
Yes. Kitchenette needs more attention. All guests were unsatisfied with the kitchenette.
Is there a bar?
Yes. Bar service was unacceptable, according to 67%.
Testimonials:
"It was great. We had searched for rooms on our own and were unsuccessful. Thank you for a spectacular service!" H.B. - Long Island, NY
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