Hyatt House Richmond / Short Pump

11800 West Broad St. #1098, Henrico, VA 23233 United States (USA)
View map Reservations: 1-800-219-2797
3 Star property
37.656154-77.618909
+1-800-219-2797
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Very good
4.0/5

Based on 757 guest reviews

Show guest reviews
  • Free comp. breakfast
  • The Avg. Group Saves 6.7%!
  • Access to gym on-site
  • Hotel has 134 rooms
  • 6 floors in property
  • 10 suites in property
  • Check in time: 4:00 PM
  • Hotel has an eco-friendly policy
  • Group score of 10.0/10
  • Hotel has 5 meeting rooms

Check current prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local attractions

Short Pump Town Center/VCU/University of Richmond/Kings Dominion/Richmond Coliseum/Altria Theater/Children's Science Museum/Maymont Park/Dover Hall/Mill @ Fine Creek/Lewis Ginter Botanical Gardens/Dominion Club/Tredegar Iron Works/Skate America/Bowl America/Regal Movie Theater

Verified reviews of Hyatt House Richmond / Short Pump

Below are the verified reviews from guests that we have booked in recently:
"Overnight Stay"
Overall score4.0/ 5
Checking in was slower than expected as we had to wait over 20 minutes for a luggage trolley. The suite was well appointed, roomy, clean and comfortable. Kitchen was well stocked and the bathroom area was well kept and private. We were a little disappointed with breakfast as it was buffet and not many hot food choices. Breakfast should be more elevated especially since it's supposed to justify the room charges. Overall it was a pleasant experience.
(Individual traveller, booked 1 room), from US flag
16-Jun-2025 Verified review, stayed from Fri May 30 to Sat May 31 2025 at a $184.99 average nightly rate.
"Neat and Convenient "
Overall score5.0/ 5
It is nice place. Convenient for the mall. Reception is great.
(Individual traveller, booked 1 room), from US flag
28-May-2025 Verified review, stayed from Sat May 24 to Mon May 26 2025 at a $249.99 average nightly rate.
"Hotel Charges"
Overall score5.0/ 5
I was overcharged for two sodas, but they took the charge off and made it right!
(Individual traveller, booked 1 room), from US flag
23-Apr-2025 Verified review, stayed from Sat Apr 19 to Sun Apr 20 2025 at a $176.00 average nightly rate.
"Great place to stay."
Overall score5.0/ 5
This hotel was outstanding, everyone was friendly and helpful and breakfast was very good. Conveniently located next to a mall so easy to find restaurants. Would definitely stay there again.
(Individual traveller, booked 1 room), from US flag
25-Mar-2025 Verified review, stayed from Sun Mar 23 to Tue Mar 25 2025 at a $123.00 average nightly rate.
"Great location but dated."
Overall score3.0/ 5
We would stay again ONLY because of the location. The hotel itself is very dated and the bartender incredibly rude.
(Individual traveller, booked 1 room), from US flag
27-Feb-2025 Verified review, stayed from Sat Feb 22 to Sun Feb 23 2025 at a $171.99 average nightly rate.
"Wonderful Hotel"
Overall score4.0/ 5
Customer service was great. Hotel was wonderful.
(Individual traveller, booked 1 room), from US flag
13-Nov-2024 Verified review, stayed from Sun Nov 10 to Mon Nov 11 2024 at a $139.00 average nightly rate.
"Great Facility"
Overall score5.0/ 5
The Hyatt House is an excellent hotel, very clean and very accomodating. The food was excellent and rooms are very well decorated.
(Individual traveller, booked 1 room), from US flag
23-Sep-2024 Verified review, stayed from Thu Sep 19 to Sat Sep 21 2024 at a $149.00 average nightly rate.
4.0 out of 5. Based on 757 guest reviews

Property description

HYATT house Richmond West offers a contemporary twist to the traditional experience. A fresh take on extended stay hotels, HYATT house Richmond West allows you to live your best life while on the road. Inspiring real life routine while treating you to unexpected touches of luxury, HYATT house offers up a different kind of guest experience. Our smart approach and unrivaled service set us apart in a hundred little ways.

Green sustainability

Option to opt-out of daily linen and terry service for additional World of Hyatt points.

Details / Other expenses

Check-in: 4:00 PM
Check-out: 12:00PM
Year of last renovation: 2017
Floors: 6
Rooms: 134
Corridors: All rooms have interior hallways
Non-smoking rooms: 134
Rooms with disabled access: 7
Rooms with one bed: 114
Rooms with two beds: 20
Suites: 10
Room windows: Windows don't open
Cleaning frequency: Daily
Meeting rooms: 5 View spaces
Meeting space: 9880 sq. feet
Event space: Holds 100 people
Dist. to food/bars: 0.3 Miles
Dist. to a 24hr restaurant: 0.3 Miles
Dist. to the nearest gym: 0.3 Miles
Lounge/Bar hours: Mon - Sun 5:00p-10:00p
Federal Emergency Management Agency (FEMA) approved: Yes
Ownership: ARA
Policies / Expenses
Cancellation:
48 hours prior to arrival
Nightly parking: none
Typical group deposit: 25% at contract
Total taxes: 16.00%
Total misc. fees: £0.00 GBP
(mandatory resort fees/taxes)
State Tax: 6.00% (Sales)
Occupancy Tax: 8.00% (Occupancy)
Food and Beverage Tax: 2.00% (TID Fee)
Audio Visual Tax: 6.00%
Additional Person Fee: 25.00 Per Person
Food and Beverage Service Charge: 22.00%
Audio Visual Service Charge: 22.00%
Banquet Labour Fees: 22.00%
Banquet Bartender Fees: 100.00 Per Hour (150 first hour)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Kitchenette in room
  • Laundry facilities
  • Licensed bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV room
  • Voicemail

Airport & shuttle information

RIC is nearest airport, 23 miles from airport, no shuttle service

Local shuttle info: No local shuttle

Breakfast information

Full Hot Breakfast Buffet with over 30 items hot and cold to choose.

Pet friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry but pets are not allowed.

Parking information

Over 4000 parking spaces available free for self parking. Plenty of spaces for full size motor coach vehicles.

Internet/Wi-Fi

Our fastest Wi-Fi connection is free and available through out the hotel and public spaces.

Cleaning policies

Ensuring Safety for our TravelersThe well-being of Hyatt House Richmond West’s guests and Team Members is our highest priority, and we remain diligent in our commitment to provide a safe, hospitable environment for all who visit us while in Richmond.

About Hyatt House

  • Upscale, but with all the comforts of home for extended stay guests
  • Full-sized kitchens and living room space
  • Free Wi-Fi with remote printing anywhere
  • Flat-panel TV's and pet friendly
  • Savory omelet breakfast bar
  • 24/7 Guest Market offering salads, sandwiches, and snacks
  • The convenience of a restaurant delivery service
  • 24-hr fitness facility, business center, and laundry room
  • Flexible meeting space and training area
  • Hyatt House also has a wonderful outdoor social meeting and cooking space with BBQ grills and a fire pit on those cold nights

The Hyatt House highlights above are subject to change without notice.

Previously known as:
Hyatt House Richmond West

Seasonality and Projections at Hyatt House Richmond / Short Pump

Rate fluctuations of Hyatt House Richmond / Short Pump

Above shows fluctuations of room prices for both our group rates and the lowest individual traveler prices our system could find at the time the group bid was placed. The best group/meeting rate displayed is 11.5% in the month of November 2023 and the highest average individual rate is $275 in the month of March 2026. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hyatt House Richmond / Short Pump in a month when rates are lower.

Meeting rooms and event rooms at Hyatt House Richmond / Short Pump

Below are the meeting, conference and event spaces at Hyatt House Richmond / Short Pump.

Feel free to use the Hyatt House Richmond / Short Pump meeting space capacities chart below to help with your event planning. HotelPlanner specialises in Henrico event planning for hotel rooms and meeting space for corporate events, weddings, parties, conventions, as well as negotiated rates and trade shows.

Meeting room name L x W x H
(Feet)
Size
(sq ft)
Event
5'/6
Event space layout
Crescent
Crescent tables layout
Classroom
Classroom meeting layout
Hollow
Square
Hollow square table layout
U-shape
U-shape meeting layout
Boardroom
Boardroom meeting space
Convention
8'/10'
Convention booth layout
Theatre
Theatre layout
Reception
Reception desk for meetings
Regist.
desk
Registration desk for meetings
The Vineyard 70 x 25 x 10 175080/--707644524411/----100--
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The Vineyard

Event space can be broken into 3 seperate areas: 26 x 23 - The Linden, 26 x 27 - The Crysalis, & 26 x 23 - The Linden.
Room type:
Ballroom
Total size:
1750 Sq. Miles
Dimensions:
70 x 25 x 10 Ft
Floor level:
Ground level
Power outlets:
12
Columns:
0
Windows:
0
Is there natural light?
No
Are there obstructions?
No
Are there built in screens?
Yes
Is there a built in stage?
No
Is there built in A/V?
Yes
Amenities available
  • Coffee / Tea Setup
  • Food / Beverage
  • Projection equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half-day space rental fee:
$900.00 USD
Full-day space rental fee:
$1750.00 USD
The Linden 25 x 23 x 0 575--/----242418----/--4040--
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The Linden

Room type:
General Meeting Room
Total size:
575 Sq. Miles
Dimensions:
25 x 23 x 0 Ft
Floor level:
Is there natural light?
No
Are there obstructions?
No
Are there built in screens?
No
Is there a built in stage?
No
Is there built in A/V?
No
Amenities available
    Half-day space rental fee:
    $325.00 USD
    Full-day space rental fee:
    $600.00 USD
    The Gadino 25 x 20 x 0 500--/----182015----/--3025--
    Close this

    The Gadino

    Room type:
    General Meeting Room
    Total size:
    500 Sq. Miles
    Dimensions:
    25 x 20 x 0 Ft
    Floor level:
    Is there natural light?
    No
    Are there obstructions?
    No
    Are there built in screens?
    No
    Is there a built in stage?
    No
    Is there built in A/V?
    No
    Amenities available
      Half-day space rental fee:
      $275.00 USD
      Full-day space rental fee:
      $500.00 USD
      The Chrysalis 25 x 27 x 0 675--/----3232------/--4848--
      Close this

      The Chrysalis

      Room type:
      General Meeting Room
      Total size:
      675 Sq. Miles
      Dimensions:
      25 x 27 x 0 Ft
      Floor level:
      Is there natural light?
      No
      Are there obstructions?
      No
      Are there built in screens?
      No
      Is there a built in stage?
      No
      Is there built in A/V?
      No
      Amenities available
        Half-day space rental fee:
        $375.00 USD
        Full-day space rental fee:
        $750.00 USD
        The Patio 110 x 58 x 0 6380--/--------------/----250--
        Close this

        The Patio

        Room type:
        Outdoor Miscellaneous
        Total size:
        6380 Sq. Miles
        Dimensions:
        110 x 58 x 0 Ft
        Floor level:
        2
        Is there natural light?
        Yes
        Are there obstructions?
        No
        Are there built in screens?
        No
        Is there a built in stage?
        No
        Is there built in A/V?
        No
        Amenities available
        • Coffee / Tea Setup
        • Food / Beverage
        • WIFI Internet
        • Podium
        • Microphone
        • White Board
        • Flip Chart
        • Sound System
        Half-day space rental fee:
        $1000.00 USD
        Full-day space rental fee:
        $1850.00 USD
        The Patio Meeting space thumbnail 1
        The Patio Meeting space thumbnail 2
        The Patio Meeting space thumbnail 3
        Photo of The Patio

        FAQs about Hyatt House Richmond / Short Pump

        What time is check in?

        Check in time is 4:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

        What time is check out?

        Check out time is 12:00PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

        How many rooms does Hyatt House Richmond / Short Pump have?

        There are 134 sleeping rooms in the hotel.

        Is there any meeting space at Hyatt House Richmond / Short Pump?

        Yes, they have 5 meeting rooms that can support various table layouts.

        What kind of breakfast is at Hyatt House Richmond / Short Pump?

        Full Hot Breakfast Buffet with over 30 items hot and cold to choose.

        What parking is available at Hyatt House Richmond / Short Pump?

        Over 4000 parking spaces available free for self parking. Plenty of spaces for full size motor coach vehicles.

        How much does internet cost?

        Our fastest Wi-Fi connection is free and available through out the hotel and public spaces.

        Is there a gym at Hyatt House Richmond / Short Pump?

        Yes, there is a gym/fitness area available on-site at the property.

        Can I get a group rate at Hyatt House Richmond / Short Pump?

        Yes, you can get room block and/or discount for a group if you need 10+ rooms per night. The average groups saves around 6.7%.

        Testimonials:

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        "I think this website is wonderful! I was put directly in contact with hotels who offered me great discounts right through the site! I hardly had to look at all, just accept offers! Thanks this service is superb!" T.T. - Saint Helena, CA

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