Verified Reviews of Quality Inn & Suites Skyways Below are the verified reviews from guests that we have booked recently:
"Prior to Arrival, Customer Service was Poor."
Overall Score3.0/ 5
The room was booked online. I called the hotel to cancel one of the two rooms booked and due to some confusion, there was no record of my reservation. I found the person I was speaking to (Samantha) to be less than helpful and not empathetic to my situation. I got in contact with the online site and things were straightened out. I then called the hotel again to verify the reservation and spoke with the same person. She verified that yes she saw the reservation and that was all. I'm not sure where the error occurred, but a "sorry for the confusion" would have been appreciated. The room was fine, but the exterior (including paint for the stairs and building), needs refreshing. The complimentary breakfast was delicious.
06-Apr-2015 Verified Review
Customer Reviews of Quality Inn & Suites Skyways
Offering easy access to I-95, I-295 & I-495, the hotel is centrally located in New Castle, adjacent to the New Castle Airport and convenient to Wilmington University, Kirkwood Soccer Complex, Wilmington Riverfront, and the Christiana Mall. Amenities available on property are coin-operated guest laundry facilities, business center, and snack shop.Standard, exterior rooms offer new flat screen TV's, free high-speed internet, single cup coffee maker, hair dryer, iron and ironing board. Many exterior rooms have microwave and refrigerator.Executive, interior suites offer a separate living room from bedroom. Living room has love seat sofa, wet bar, telephone, & flat screen TV. The bedroom offers one king bed with recliner or two queen beds, flat screen TV, & telephone.Please note, outdoor-seasonal pool will be closed for renovations and will not be open at all during 2015.
Details / Other Expenses
|Check In:||3:00 pm|
|Check Out:||11:00 am|
|Year of Last Renovation:||2011|
|Corridors:||Both Interior and Exterior Hallways|
|Non Smoking Rooms:||105|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||0 |
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 1.0 Mi |
|Dist. to Nearest Gym:|| 0.3 Mi | Policies / Expenses
Group: 14 days prior to date of arrival.Individual: 4 pm/72 hours prior to date of arrival.
|Typical Group Deposit:||25%|
|Total Taxes:|| 8.00%|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|Occupancy Tax:|| 8.00%|
|Gym Fee:|| 0.00%|
|Additional Person Fee:||10.00 Per Person|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
In designated pet-friendly rooms only.
Airport & Shuttle Information
Located within feet of the New Castle Airport- Wilmington (ILG)
Airport Shuttle? Sorry
airport shuttle available.
Free hot breakfast: Fresh waffles, sausage, eggs, pastries, breads, yogurt, cereal, fresh fruit, juice, coffee and more.
Internet / WiFI
Wifi cost is included in the rate of the room, and it is available throughout the hotel.
About Quality Inns
- Comfortable bedding with soft pillows
- Hot, fresh, and healthy breakfast options available at certain locations
- Known for providing friendly services
- Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
- Fresh coffee and tea in the lobby 24/7
- Great meeting space also offered at most locations
The Quality Inns highlights above are subject to change without notice.