Overall Score2.0/ 5
Our arrival day began at 3:45 AM and after hours of tiresome travel we came to our room at 11:00 PM to finally get some sleep. The reservation was for three adults, with one using a sofa bed, which was missing a sheet and was so uncomfortable due to the unpadded mattress springs and numerous attachments for the platform missing, that the mattress had to be put on the floor for not a very restful night's sleep. Although the room had a whirlpool tub, which we hoped would relieve the back pain from the bed, only two of eight jets worked. Finally, the exhaust vent in the bathroom didn't work, so taking a shower was like being in a sauna. When informing the desk the next day about the bed, the initial response was that no one else using it had complained and that they didn't know about the condition of it, but it was impossible for housekeeping to make the bed without noticing the missing attachments and ripped mattress support. Rather than apologizing for the poor quality of the bed, we were admonished for not calling while dead tired at midnight to get an alternative.
Verified Review, stayed from Fri Jul 18 to Mon Jul 21 2014 at a $143.99 average nightly rate.