COMFORT INN OTTAWA WEST KANATA

222 Hearst Way, Kanata, ON K2L3A2 Canada (CAN)
2.5 Star Suburban Hotel
45.3155-75.89259
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Average
3.0/ 5

Based on 163 guest reviews

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  • Free complimentary breakfast
  • The Avg. Group Discount is 15.2%!
  • Gym is available on property
  • 146 rooms in hotel
  • 2 floors in hotel
  • Check-out time: 11:00 am
  • Group friendly rating of 10.0/10

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Room Types

Check Rates1 Queen Accessible Wheelchair Accessible Ground Floor No Roll in Shower
Non-Smoking
Check Rates1 Queen Bed Free Local Calls 32 Inch LCD Plasma TV Sofa Bed 2 Person
Non-Smoking
Check Rates1 Queen Bed Near Vending Ice Machines Free Local Calls
Non-Smoking
Check Rates1 Queen Bed Patio Free Local Calls Ground Floor 32 Inch LCD Plasma TV
Non-Smoking
Check Rates1 Queen Free Local Calls 32 Inch LCD Plasma TV Sofa Bed 2 Person Upper Floor
Non-Smoking
Check Rates1 Queen Near Vending Ice Machines Free Local Calls Coffeemaker in Room
Non-Smoking
Check Rates1 Queen Patio Free Local Calls Ground Floor 32 Inch LCD Plasma TV Sofa Bed 2 Person
Non-Smoking
Check Rates1 Queen Suite 1 Bedroom Suite Living Room 32 Inch LCD Plasma TV Sofa Bed 2 Person
Non-Smoking
Check Rates2 Double Beds Free Local Calls 32 Inch LCD Plasma TV Upper Floor
Non-Smoking
Check Rates2 Double Beds Free Local Calls 32 Inch LCD Plasma TV Upper Floor Pet Friendly Room
Non-Smoking
Check Rates2 Double Beds Ground Floor 32 Inch LCD Plasma TV Desk Coffeemaker in Room
Non-Smoking
Check RatesComfort Care Room 2 Double Beds Second Floor
Non-Smoking
Check RatesComfort Care Room 2 Double Beds Second Floor Stay 1 Night and Save
Non-Smoking
Check RatesComfort Care Standard Room 1 Queen Bed
Non-Smoking
Check RatesComfort Care Standard Room 1 Queen Bed Second Floor
Non-Smoking
Check RatesComfort Care Standard Room 1 Queen Bed Stay 1 Night and Save
Non-Smoking
Check RatesRoom 1 Queen Bed Ground Floor
Non-Smoking
Check RatesRoom 1 Queen Bed Ground Floor Stay 1 Night and Save
Non-Smoking
Check RatesRoom 2 Double Beds Ground Floor
Non-Smoking
Check RatesRoom 2 Double Beds Ground Floor Stay 1 Night and Save
Non-Smoking

Local Attractions

Bell Sensplex, Canadian Tire Centre, Kanata Recreation Complex (KRC), Kanata Centrum, Nepean Sportsplex, Walter Baker Center, Kanata Business Park, Byward Market, Rideau Canal, Museums

Verified Reviews of Comfort Inn Ottawa West Kanata

Below are the verified reviews from guests that we have booked recently:
"Great Overall"
Overall Score4.0/ 5
Very happy with the hotel, the room, and the service. Quite busy at check in time, but the staff was always smiling. What I was hoping for and more!
(Group coordinator, booked 13 rooms), from US flag
14-Nov-2015 Verified Review, stayed from Sat Nov 14 to Sun Nov 15 2015 at a C$134.99 group rate.
"Desk person was friendly and helpful but my room was poor"
Overall Score2.0/ 5
My room smelled horrible. Mixture of smoke, dirt and some sort of air freshener to try to cover up the stink. I thought a newspaper was included and therefore would be at my door in the morning; it wasn't. I was at an event without any decent food and there was nothing to eat at hotel in the evening (ie I couldn't even find a chips or candy machine).
(Individual traveler, booked 1 room), from US flag
20-Jan-2014 Verified Review, stayed from Fri Jan 10 to Sun Jan 12 2014 at a $127.23 average nightly rate.
"Very comforting & accommodating stay!"
Overall Score5.0/ 5
The rooms were new and beautiful! The beds were so comfortable! The shuttle service to the hockey game was an unexpected surprise! The next time we go to Ottawa we will surely stay there again!
(Individual traveler, booked 1 room), from US flag
10-Dec-2013 Verified Review, stayed from Mon Dec 09 to Tue Dec 10 2013 at a $114.91 average nightly rate.

Summary of Verified Reviews

Summary of 552 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
72
Fair

Fair budget hotel. Great beds and friendly service, with nearby shopping.

“Great value for money” “Close to shopping and concert venue”

Good Economy Hotel Top 33% in city
Good Business Hotel Top 39% in city

Good to know

  • Great shopping

    “Close to shopping and concert venue” “Endless stores”

  • Friendly service

    “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Poor hotel buildings

    “No sitting area” “Hardly any facilities”

Review highlights

Location

91/100
76 reviews

Great location. Shopping, restaurants and bars in the area are great. Excellent parking and car access.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Bar

83/100
6 reviews

Bar is awesome.

“Coffee and tea included as well” “Coffee was surprisingly good”

Service

77/100
176 reviews

Friendly, more-or-less professional service, and so-so reception.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Room

59/100
207 reviews

Excellent beds but only average cleanliness and furnishing. Small, poorly-maintained rooms with poor TV's. Acceptable rooms and bathrooms.

“Musty cigarette smoke” “Broken towel bar” “Next door who were loud and rude”

Breakfast

59/100
123 reviews

Affordable, fairly tasty breakfasts.

“No bacon, sausage, eggs” “Shortage of breakfast” “Breakfast free of charge”

Food

46/100
34 reviews

Food is not good. Desserts and fruits are so-so, pork dishes are terrible.

“No restaurant” “No bacon, sausage, eggs” “No fresh fruits”

WiFi

34/100
27 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 79% by couples, with a score of 74

Good to know

  • Poor hotel buildings

    “No sitting area” “Hardly any facilities”

  • Clean hotel facilities

    “Hotel is nice and clean” “Hotel that was clean, affordable”

  • Fair breakfast prices

    “Hot breakfast included” “Breakfast included”

  • Great location

    “Close to shopping and concert venue” “Easily accessible from the highway”

Review highlights

Location

91/100
12 reviews

Great location.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Service

80/100
21 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

62/100
15 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean sheets” “Toilet almost overflowed” “Very clean and good rooms”

Room

61/100
20 reviews

Awesome beds, and reasonably clean rooms.

“Musty cigarette smoke” “Broken towel bar” “Next door who were loud and rude”

Breakfast

59/100
14 reviews

Affordable, fairly tasty breakfasts.

“No bacon, sausage, eggs” “Breakfast was wonderfull” “Breakfast free of charge”

WiFi

32/100
5 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 75% by families, with a score of 73

Good to know

  • Food is not good

    “No restaurant” “No bacon, sausage, eggs”

  • Friendly service

    “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

  • Great location

    “Close to shopping and concert venue” “Easily accessible from the highway”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Location

89/100
11 reviews

Great location.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Service

81/100
14 reviews

Friendly service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

64/100
11 reviews

Room cleanliness is acceptable.

“Toilet almost overflowed” “Dirty bedlinen” “Rooms clean”

Breakfast

63/100
15 reviews

Breakfast is average.

“No bacon, sausage, eggs” “Breakfast was not great quality” “Breakfast free of charge”

Room

51/100
18 reviews

Rooms are quite clean and beds are standard.

“CLEANLINESS EXCELLENT” “Sink didn't drain” “Musty cigarette smoke”

Food

40/100
4 reviews

Food is not good.

“No restaurant” “No bacon, sausage, eggs” “No fresh fruits”

Ranked top 85% by business travelers, with a score of 59

Good to know

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Service

73/100
9 reviews

Average reception, but good overall service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Comfort

66/100
8 reviews

Relatively comfortable, with good beds.

“Lots of road noise” “Dirty bedlinen” “Bed linens were also very comfortable”

Room

59/100
11 reviews

Great beds in okay rooms.

“Musty cigarette smoke” “Broken towel bar” “Next door who were loud and rude”

Breakfast

59/100
5 reviews

Breakfast is average.

“No bacon, sausage, eggs” “No breakfast” “Breakfast free of charge”

WiFi

36/100
4 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 84% by solo travelers, with a score of 74

Good to know

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Service

75/100
7 reviews

Fantastic service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

67/100
7 reviews

Room cleanliness is acceptable.

“Clean sheets” “Toilet almost overflowed” “Rooms clean”

Comfort

64/100
4 reviews

Beds are decent and generally comfortable.

“Lots of road noise” “Dirty bedlinen” “Rooms were clean and quiet”

Room

58/100
15 reviews

Rooms are quite clean and beds are standard.

“Musty cigarette smoke” “Broken towel bar” “Next door who were loud and rude”

Review highlights

Service

75/100
3 reviews

Fantastic service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

70/100
5 reviews

Relatively clean rooms.

“Clean sheets” “Rooms were clean and quiet” “Clean hotel”

Comfort

67/100
2 reviews

Comfortable.

“Lots of road noise” “Dirty bedlinen” “Rooms were clean and quiet”

Room

59/100
6 reviews

Room cleanliness is acceptable.

“Sink didn't drain” “Musty cigarette smoke” “Next door who were loud and rude”

Good to know

  • Great shopping

    “Close to shopping and concert venue” “Endless stores”

  • Friendly service

    “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Poor hotel buildings

    “No sitting area” “Hardly any facilities”

Review highlights

Location

89/100
72 reviews

Great location. Shopping, restaurants and bars in the area are great. Fairly accessible by car with easy parking.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Bar

83/100
6 reviews

Bar is awesome.

“Coffee and tea included as well” “Coffee was surprisingly good”

Service

77/100
172 reviews

Friendly, more-or-less professional service, and so-so reception.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Room

59/100
198 reviews

The relatively modern rooms are clean enough and the beds are excellent. Terrible TVs and furniture with filthy bathrooms. Small and dilapidated rooms.

“CLEANLINESS EXCELLENT” “Musty cigarette smoke” “Broken towel bar”

Breakfast

58/100
118 reviews

Affordable, fairly tasty breakfasts.

“No bacon, sausage, eggs” “Breakfast is good for” “Breakfast free of charge”

Food

49/100
31 reviews

Food is terrible, especially the desserts. Pork dishes are not good.

“No restaurant” “No bacon, sausage, eggs” “No fresh fruits”

WiFi

35/100
26 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 80% by couples, with a score of 73

Good to know

  • Poor hotel buildings

    “No sitting area” “Hardly any facilities”

  • Fair breakfast prices

    “Hot breakfast included” “Breakfast included”

  • Great location

    “Close to shopping and concert venue” “Easily accessible from the highway”

  • Friendly service

    “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Review highlights

Location

90/100
9 reviews

Great location.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Service

80/100
21 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Room

62/100
18 reviews

Awesome beds, and reasonably clean rooms.

“Sink didn't drain” “Musty cigarette smoke” “Next door who were loud and rude”

Cleanliness

62/100
12 reviews

Room cleanliness is acceptable.

“Clean sheets” “Dirty toilet” “Rooms were not ready”

Breakfast

58/100
11 reviews

Affordable, fairly tasty breakfasts.

“No bacon, sausage, eggs” “Good hot breakfast” “Breakfast free of charge”

WiFi

32/100
4 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 81% by families, with a score of 69

Good to know

  • Food is not good

    “No restaurant” “No bacon, sausage, eggs”

  • Friendly service

    “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

  • Great location

    “Close to shopping and concert venue” “Easily accessible from the highway”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Location

87/100
11 reviews

Great location.

“Close to shopping and concert venue” “Easily accessible from the highway” “Great location”

Service

81/100
14 reviews

Friendly service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

64/100
11 reviews

Room cleanliness is acceptable.

“Toilet almost overflowed” “Dirty bedlinen” “Rooms were clean and quiet”

Breakfast

63/100
15 reviews

Breakfast is average.

“No bacon, sausage, eggs” “Breakfast was very good” “Breakfast free of charge”

Room

51/100
18 reviews

Rooms are quite clean and beds are standard.

“Sink didn't drain” “Musty cigarette smoke” “Next door who were loud and rude”

Food

40/100
4 reviews

Food is not good.

“No restaurant” “No bacon, sausage, eggs” “No fresh fruits”

Ranked top 82% by business travelers, with a score of 60

Good to know

  • Bad internet service

    “Without internet” “Wi-Fi was Not Working”

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Service

72/100
7 reviews

Fantastic service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Comfort

66/100
8 reviews

Relatively comfortable, with good beds.

“Clean sheets” “Lots of road noise” “Next door who were loud and rude”

Room

58/100
9 reviews

Great beds in okay rooms.

“Sink didn't drain” “Musty cigarette smoke” “Next door who were loud and rude”

WiFi

36/100
4 reviews

Bad internet service.

“Without internet” “Wi-Fi was Not Working” “No Wi-Fi in the room”

Ranked top 85% by solo travelers, with a score of 72

Good to know

  • Comfortable beds

    “Clean sheets” “Bed linens were also very comfortable”

  • Fantastic service

    “Customer service was excellent” “Cleaning staff were very friendly and welcoming”

Review highlights

Service

75/100
7 reviews

Fantastic service.

“Customer service was excellent” “Cleaning staff were very friendly and welcoming” “Desk staff were welcoming”

Cleanliness

67/100
7 reviews

Room cleanliness is acceptable.

“Clean sheets” “Entire hotel smelled like smoke” “Toilet almost overflowed”

Comfort

64/100
4 reviews

Beds are decent and generally comfortable.

“Lots of road noise” “Next door who were loud and rude” “Dirty bedlinen”

Room

59/100
14 reviews

Rooms are quite clean and beds are standard.

“CLEANLINESS EXCELLENT” “Sink didn't drain” “Musty cigarette smoke”

Review Semantics by TrustYou

Customer Reviews of Comfort Inn Ottawa West Kanata

3.0 out of 5.Based on 163 guest reviews, Average

Property Description

Welcome to the Newly Renovated, 100% Smoke Free Comfort Inn Ottawa West Kanata The Comfort Inn® West is only five minutes from The Canadian Tire Centre, home of the Ottawa Senators NHL team. This Kanata, Ontario hotel is minutes from Andrew Haydon Park, Ottawa River Bikeway Paths,Nepean Sailing Club (Dick Bell Park),Britannia Bay Beach and Algonquin College. The hotel is centrally located just 20 minutes west of downtown Ottawa near Kanata Business Park, home of high technology companies such as: Blackberry, Alcatel-Lucent, SkyWave, Mitel, etc.Enjoy shopping, entertainment and dining at the nearby Kanata Centrum Walk or a Short Drive to the Bayshore Shopping Mall. The Kanata Leisure Center and Wave Pool is within walking distance; passes are available through the hotel and are subject to availability.

Details / Other Expenses

Check In:3:00 pm
Check Out:11:00 am
Year of Last Renovation:2014
Floors:2
Rooms:146
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:146
Handicap Rooms:1
Suites:1
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:1 View Spaces
Meeting Space:393 sq. feet
Dist. to Food/Bars:0.3 Mi
Dist. to 24hr Restaurant:2.0 Mi
Dist. to Nearest Gym:1.0 Mi
Pool Info:
Free passes to Kanata Wave Pool & Fitness Centre. Hours vary from day to day run by the city of Ottawa. Full fitness facility Hot tub , Sauna, Slide, Kiddie Pool, Wave Pool
Policies / Expenses
Cancellation:
30 days for groups.
Nightly Parking:$0
Total Taxes:13.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
City Tax: 3.00% (DMF Levy)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
We are a pet friendly hotel. Pets must be registered at check in. $10/night for Pets


  • Air conditioning
  • Alarm clock
  • ATM
  • Bus parking
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Laundry facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

YOW, Ottawa airport is 25 km. 50$ Taxi$3.40 Bus Ride. Route 97 Bayshore get off at Bayshore take 96 Kanata. Get off at Katimavik and Whitney and walk to the Hotel.

Local Shuttle Info: Shuttle to the Canadian Tire Centre for NHL GAMES. $5.00 to and from.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free Full Hot Breakfast.Weekdays 6:30am-9:30amWeekends 7:00am-10:00amHolidays 7:00am-10:00am

About Comfort Inns

  • Hot breakfast items with two waffle flavors, meat, and eggs
  • Free high-speed internet access and daily newspaper
  • Flat-panel TV's in each room
  • Pool and/or exercise facilities available based on location
  • Spacious seating areas in the lobby

The Comfort Inns highlights above are subject to change without notice.

Meeting Rooms and Banquet Rooms at Comfort Inn Ottawa West Kanata

Below are the meeting, banquet, conference and event spaces at Comfort Inn Ottawa West Kanata.

Feel free to use the Comfort Inn Ottawa West Kanata meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Kanata event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Katimavik Room24 x 16 x 7393--/--------1012--/--------
Close This

Katimavik Room

Room can alse be divided into 2 rooms:North 16.11 x 12.6 (202 Square Feet)South 16.11 x 12.6 (190 Square Feet)Ideal for interviewing
Room Type:
Boardroom
Total Size:
393 Sq. Feet
Dimensions:
24 x 16 x 7 Ft.
Floor Level:
Ground Level
Power Outlets:
3
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • TV/VCR/DVD
  • WIFI Internet
  • LAN Internet
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Half Day Rental:
C$149.95 CAD
Full Day Rental:
C$199.95 CAD
Evening Rental:
C$99.95 CAD
Photo of Katimavik Room

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