THE SURREY HOTEL

465 Great North Rd., Auckland 1021 New Zealand (NZL)
4.0 Star Suburban Hotel
-36.86629174.73877
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Average
3.5/ 5

Based on 121 guest reviews

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  • With an indoor pool!
  • Fitness center on property
  • 77 sleeping rooms in hotel
  • Hotel has 3 floors
  • Hotel has 7 suites
  • Check out: 10:00am
  • Group score of 7.5/10
  • 5 meeting rooms in property

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Room Types

Check Rates Deluxe Room
Non-Smoking
Check Rates Family Room
Non-Smoking
Check Rates Standard Apartment 1 Bedroom Garden View
Non-Smoking
Check Rates Standard Apartment 2 Bedrooms
Non-Smoking
Check Rates Standard Room 2 Double Beds
Non-Smoking
Check Rates Studio (Located Across The Road)
Non-Smoking

Local Attractions

Auckland Zoo, Eden Park, Western Springs Speedway & Stadium, Museum of Transportation & Technoloy.

Summary of Verified Reviews

Summary of 705 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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73
Fair

Fair budget hotel. Located near shopping areas with easy access to parking. Breakfasts are lovely and rooms feel spacious. Affordable restaurant.

“Good budget accommodation” “Excellent hot breakfast”

Good Economy Hotel Top 28% in city

Good to know

  • Noisy

    “Banging door” “Noisey road”

  • Hotel is outdated

    “Facilities were old” “Overall appearance is dated”

  • Poorly-maintained rooms

    “Fan didn't work” “Heater didn't work”

  • Friendly service

    “Amazing friendly staff” “Hotel staff was very friendly and helpful”

Review highlights

Location

90/100
164 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Parking is good and affordable.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Breakfast

90/100
16 reviews

Tasty breakfast.

“Excellent hot breakfast” “Yummy breakfast” “Breakfast enjoyable”

Service

89/100
185 reviews

Professional, friendly service, good reception, and decent housekeeping.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Pool

69/100
39 reviews

Ordinary pool.

“Right beside the swmming pool” “Heated indoor pool” “Swimming pool which was not ideal”

Comfort

49/100
140 reviews

Uncomfortable, with too much noise and bad A/C. Rooms are spacious with standard beds.

“No climate control” “Ceiling fan didn't work” “Terrible nights sleep”

Room

48/100
264 reviews

Big but badly maintained rooms. Old but clean enough rooms, decent beds, and dirty bathrooms. Substandard furniture, A/C, TV's and kitchenettes.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

45/100
56 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Facilities were old” “No garden” “Overall appearance is dated”

Vibe

30/100
64 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Hotel is relatively stylish. Unpleasant entrance area. Fine for a budget trip.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

WiFi

27/100
35 reviews

Poor, over-priced WiFi.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Ranked top 49% by families, with a score of 74

Good to know

  • Old rooms

    “Old furniture” “Room was dated and noisy”

  • Tasty breakfast

    “Excellent hot breakfast” “Yummy breakfast”

  • Poor hotel buildings

    “Facilities were old” “Overall appearance is dated”

  • Bad kitchenette

    “No stove” “Basic kitchen facilities”

Review highlights

Breakfast

90/100
6 reviews

Tasty breakfast.

“Excellent hot breakfast” “Yummy breakfast” “Breakfast enjoyable”

Service

89/100
46 reviews

Friendly service and great reception.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Location

86/100
42 reviews

Great location and easy parking. Near to the city centre with good shopping options nearby.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Wellness

80/100
7 reviews

Great wellness & sports facilities.

“Private spa” “Great gym” “Nice hot spa”

Food

73/100
21 reviews

Delicious food.

“Free bread” “Food was excellent” “Free food”

Pool

67/100
17 reviews

Ordinary pool.

“Right beside the swmming pool” “Heated indoor pool” “Swimming pool which was not ideal”

Value

64/100
24 reviews

Fairly good value for money. Internet is expensive.

“A bonus for the kids” “Meals bit expensive” “Fantastic value for money”

Comfort

49/100
34 reviews

Noisy room lacking in comfort. Rooms are spacious with standard beds.

“No climate control” “Ceiling fan didn't work” “Terrible nights sleep”

Room

48/100
63 reviews

Poorly-maintained rooms with bad kitchenettes. Large, reasonably clean rooms and comfortable beds. Outdated room with poor bathrooms and substandard furniture.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

43/100
13 reviews

Poor hotel buildings.

“Facilities were old” “No garden” “Overall appearance is dated”

Vibe

29/100
14 reviews

Poor vibe. Hotel is outdated.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

WiFi

25/100
8 reviews

Poor, over-priced WiFi.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Ranked top 67% by couples, with a score of 74

Good to know

  • Bad furniture

    “Shabby fixtures” “Stained carpet”

  • Internet is expensive

    “Paying for internet” “Also doesn't have free WiFi”

  • Poor vibe

    “Facilities were old” “No working entertainment system”

  • Bad internet service

    “Paying for internet” “Internet access was disappointing”

Review highlights

Location

93/100
35 reviews

Great location and easy parking. Near to the city centre with good shopping options nearby. Close to public transport.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Service

88/100
30 reviews

Friendly service.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Bar

83/100
6 reviews

Bar is awesome.

“Beverages available” “Free drink” “Beautiful lemonade”

Food

75/100
15 reviews

Delicious food.

“Free bread” “Food was excellent” “Free food”

Value

68/100
14 reviews

Fairly good value for money. Internet is expensive.

“A bonus for the kids” “Meals bit expensive” “Good price”

Comfort

52/100
36 reviews

Spacious, somewhat comfortable, but noisy rooms, with okay beds.

“Private spa” “Quiet place.” “No climate control”

Cleanliness

51/100
8 reviews

Room cleanliness is acceptable.

“Stained carpet” “Dirty shower” “Floor was unclean”

Room

46/100
46 reviews

Rooms in need of maintenance, with bad bathrooms and furniture. Large, reasonably clean rooms and comfortable beds.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

44/100
6 reviews

Bad amenities.

“Facilities were old” “No garden” “Overall appearance is dated”

Vibe

34/100
12 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

WiFi

28/100
8 reviews

Poor, over-priced WiFi.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Ranked top 77% by solo travelers, with a score of 70

Good to know

  • Poorly-maintained rooms

    “Fan didn't work” “Heater didn't work”

  • Room is not nice

    “Faulty wall socket” “Terrible nights sleep”

  • Noisy

    “Banging door” “Noisey road”

  • Uncomfortable

    “No climate control” “Ceiling fan didn't work”

Review highlights

Location

88/100
9 reviews

Great location.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Service

85/100
9 reviews

Friendly service.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Food

69/100
5 reviews

Food is all right.

“Free bread” “Meals bit expensive” “No kids menu”

Value

68/100
4 reviews

Fairly good value for money.

“A bonus for the kids” “Meals bit expensive” “Paying for internet”

Comfort

51/100
13 reviews

Noisy but acceptably comfortable rooms with okay beds.

“Private spa” “Quiet place.” “No climate control”

Room

49/100
22 reviews

Okay bathrooms, poorly maintained with mediocre beds.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Good to know

  • Noisy

    “Banging door” “Noisey road”

  • Hotel is outdated

    “Facilities were old” “Overall appearance is dated”

  • Poorly-maintained rooms

    “Fan didn't work” “Heater didn't work”

  • Friendly service

    “Amazing friendly staff” “Hotel staff was very friendly and helpful”

Review highlights

Location

90/100
156 reviews

Good location, close to public transport. Great accessibility by car with affordable parking. Central location with great sightseeing, dining out and shopping.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Breakfast

89/100
15 reviews

Tasty breakfast.

“Excellent hot breakfast” “Yummy breakfast” “Breakfast enjoyable”

Service

89/100
180 reviews

Professional, friendly service, good reception, and decent housekeeping.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Pool

69/100
39 reviews

Ordinary pool.

“Right beside the swmming pool” “WARM INDOOR POOL” “Swimming pool which was not ideal”

Comfort

48/100
136 reviews

Uncomfortable, with too much noise and bad A/C. Rooms are spacious with standard beds.

“No climate control” “Ceiling fan didn't work” “Terrible nights sleep”

Room

48/100
257 reviews

Big but badly maintained rooms. Old but clean enough rooms, decent beds, and dirty bathrooms. Substandard furniture, A/C, TV's and kitchenettes.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

47/100
55 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Facilities were old” “No garden” “Overall appearance is dated”

WiFi

31/100
31 reviews

Poor, over-priced WiFi.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Vibe

30/100
63 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Hotel is relatively stylish. Unpleasant entrance area.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

Ranked top 47% by families, with a score of 73

Good to know

  • Old rooms

    “Old furniture” “Room was dated and noisy”

  • Tasty breakfast

    “Excellent hot breakfast” “Yummy breakfast”

  • Near city centre

    “Close to the city” “Closeness to city”

  • Poor hotel buildings

    “Facilities were old” “Overall appearance is dated”

Review highlights

Breakfast

90/100
6 reviews

Tasty breakfast.

“Excellent hot breakfast” “Yummy breakfast” “Breakfast enjoyable”

Service

88/100
45 reviews

Friendly service and great reception.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Location

88/100
38 reviews

Great location and easy parking. Near to the city centre with good shopping options nearby.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Wellness

80/100
7 reviews

Great wellness & sports facilities.

“Private spa” “Great gym” “Nice hot spa”

Food

78/100
19 reviews

Delicious food.

“Free bread” “Food was excellent” “Free food”

Pool

67/100
17 reviews

Ordinary pool.

“Right beside the swmming pool” “Heated indoor pool” “Swimming pool which was not ideal”

Value

65/100
22 reviews

Fairly good value for money.

“A bonus for the kids” “Meals bit expensive” “Fantastic value for money”

Comfort

49/100
32 reviews

Noisy room lacking in comfort. Rooms are spacious with standard beds.

“No climate control” “Ceiling fan didn't work” “Terrible nights sleep”

Room

47/100
60 reviews

Poorly-maintained rooms with bad kitchenettes. Large, reasonably clean rooms and comfortable beds. Outdated room with poor bathrooms and substandard furniture.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

45/100
12 reviews

Poor hotel buildings.

“Facilities were old” “No garden” “Overall appearance is dated”

Vibe

29/100
14 reviews

Poor vibe. Hotel is outdated.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

WiFi

26/100
5 reviews

Bad internet service.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Ranked top 69% by couples, with a score of 72

Good to know

  • Internet is expensive

    “Paying for internet” “Also doesn't have free WiFi”

  • Bad furniture

    “Shabby fixtures” “Stained carpet”

  • Bad internet service

    “Paying for internet” “Internet access was disappointing”

  • Poor vibe

    “Facilities were old” “No working entertainment system”

Review highlights

Location

93/100
33 reviews

Great location with good parking and shopping.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Service

88/100
29 reviews

Friendly service.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Bar

83/100
6 reviews

Bar is awesome.

“Beverages available” “Free drink” “Beautiful lemonade”

Food

75/100
15 reviews

Delicious food.

“Free bread” “Food was excellent” “Free food”

Value

68/100
13 reviews

Fairly good value for money. Internet is expensive.

“A bonus for the kids” “Meals bit expensive” “Fantastic value for money”

Comfort

51/100
34 reviews

Spacious, somewhat comfortable, but noisy rooms, with okay beds.

“Private spa” “Fan didn't work” “Quiet location”

Cleanliness

51/100
8 reviews

Room cleanliness is acceptable.

“Stained carpet” “Dirty shower” “Floor was unclean”

Room

46/100
45 reviews

Rooms in need of maintenance, with bad bathrooms and furniture. Large, reasonably clean rooms and comfortable beds.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Amenities

44/100
6 reviews

Bad amenities.

“Facilities were old” “No garden” “Overall appearance is dated”

Vibe

34/100
11 reviews

Atmosphere not particularly friendly, giving poor vibes.

“Facilities were old” “No working entertainment system” “Overall appearance is dated”

WiFi

28/100
8 reviews

Poor, over-priced WiFi.

“Paying for internet” “Internet access was disappointing” “Also doesn't have free WiFi”

Ranked top 80% by solo travelers, with a score of 69

Good to know

  • Poorly-maintained rooms

    “Fan didn't work” “Heater didn't work”

  • Noisy

    “Banging door” “Noisey road”

  • Uncomfortable

    “No climate control” “Ceiling fan didn't work”

  • Room is not nice

    “Faulty wall socket” “Terrible nights sleep”

Review highlights

Location

88/100
8 reviews

Great location.

“Plenty of off-street parking” “Within walking distance of a supermarket & shops” “Close to the city”

Service

85/100
9 reviews

Friendly service.

“Amazing friendly staff” “Fantastic staff” “Great reception from staff”

Food

69/100
5 reviews

Food is all right.

“Free bread” “Meals bit expensive” “No kids menu”

Value

68/100
4 reviews

Fairly good value for money.

“A bonus for the kids” “Meals bit expensive” “High price”

Comfort

51/100
13 reviews

Noisy but acceptably comfortable rooms with okay beds.

“Spacious bedrooms” “Private spa” “No climate control”

Room

50/100
21 reviews

Okay bathrooms, poorly maintained with mediocre beds.

“Faulty wall socket” “Terrible nights sleep” “Stained carpet”

Review Semantics by TrustYou

Customer Reviews of The Surrey Hotel

3.5 out of 5. Based on 121 guest reviews , Average

Property Description

Clean, comfortable rooms, friendly helpful staff, convenient location, fast efficient check-in, competitive room rates, free off-street parking, electronic security locks, CCTV cameras and 24 hour receptionist, Sky TV and free-to-guest Sky movies, waste recycling and energy conservation policies, baths in most rooms, Qualmark 3 Star Plus rating, free NZ Herald, in-house restaurant for breakfast and dinner.Our staff are qualified, experienced industry professionals who offer a relaxed and informal Kiwi style hospitality. Our charming Elizabethan style hotel with its cosy English gastro-pub is located just 10 minutes from the vibrant Viaduct Harbour in downtown Auckland and 25 minutes from the cradle of the world renowned NZ wine industry in Kumeu, Huapai, Waimauku and Henderson, where you can sample wines from all NZ growing regions, including Marlborough and Hawke's Bay. Take a guided wine tasting tour or rent a car from us and discover for yourself the delights of Nobilo's, Matua Valley, Cooper's Creek, St. Jerome, Babich, Soljan’s...... Visiting golfers are welcome at Huapai Golf Club; a picturesque 18 hole course overlooking the tranquil waters of the Waitemata harbour. Shopping in neighbouring Ponsonby features many of NZ's top designer label fashion boutiques and plenty of cafes, restaurants and night spots. For family fun, we are the closest hotel to Auckland Zoo, the Museum of Transport and both Eden Park and Western Springs Stadiums. Kids love our pool and we offer family rooms and a kids’ menu in our restaurant. For the business traveller we offer 24 hour reception, a hearty cooked breakfast, broadband access, a fitness room and free parking. Spoilt for Choice... With a choice of 77 guest studios and apartments from standard to luxury... the Quality Inn West End is the perfect accommodation solution for business and leisure travellers, families, special groups, sports teams and long stay guests.... Hotel Facilities & Services... Indoor heated pool (28 degrees) & private spa, exercise room, restaurant & bar, fully catered conference facilities, 24 hour reception, business centre, car rental & tour planning. Plenty of free parking.

Details / Other Expenses

Check In: 14:00PM
Check Out: 10:00am
Year of Last Renovation: 2008
Floors: 3
Rooms: 77
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 77
Handicap Rooms: 2
Suites: 7
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 5
Meeting Space: 90 sq. feet
Banquet Space: Holds 100 people
Dist. to Food/Bars: On-site
Lounge/Bar Hours: 4pm - 10pm
Policies / Expenses
Nightly Parking: 0.00
Typical Group Deposit: 25%
Total Taxes: 15.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Alarm clock
  • Baggage storage facilities
  • Car rental
  • Central location
  • Clothes drying
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Diners Club
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Private car parking
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Shower
  • Spa
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted

Airport & Shuttle Information

We are located in the CBD Fringe suburb of Grey Lynn, we are approximately 21km from the Auckland International Airport (Currently the only airport in Auckland). Shuttle approx $30NZD one way for one person. Taxi estimate cost would be $70NZD per taxi.

Local Shuttle Info: www.supershuttle.co.nz

Airport Shuttle? Sorry, no airport shuttle available.

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