THE WESTIN PALO ALTO

675 El Camino Real, Palo Alto, CA 94301 United States (USA)
View Map Reservations: 1-800-230-4134
4.0 Star Suburban Hotel in Santa Clara County
37.44033-122.1634
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Very Good
4.0/ 5

Based on 511 guest reviews

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  • Outdoor pool at hotel
  • The Avg. Group Saves 17.2%!
  • Fitness + Health Center
  • 184 rooms in hotel
  • 5 floors in property
  • Check-out time: 12:00 PM
  • Has environment-friendly policy
  • Group booking rating of 6.4/10
  • 4 meeting rooms in hotel

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Room Types

Check Rates1 King :flexible Rate Deluxe Corner King Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large M
Non-Smoking
Check Rates1 King :flexible Rate Deluxe Garden View Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large M
Non-Smoking
Check Rates1 King :preferred Rate Deluxe Corner King Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large
Non-Smoking
Check Rates1 King :preferred Rate Deluxe Garden View Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large
Non-Smoking
Check Rates2 Double Beds :flexible Rate Breakfast Deluxe Pool View Non Smoking: Heavenly Bed: WiFi Internet For
Non-Smoking
Check Rates2 Double Beds :flexible Rate Breakfast Traditional Non Smoking: Heavenly Bed: WiFi Internet For A Fe
Non-Smoking
Check Rates2 Double Beds :flexible Rate Deluxe Pool View Non Smoking: Heavenly Bed: WiFi Internet For A Fee: La
Non-Smoking
Check Rates2 Double Beds :flexible Rate Traditional Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large M
Non-Smoking
Check Rates2 Double Beds :parking Package Rate Includes Self Parking Deluxe Pool View Non Smoking: Heavenly Bed
Non-Smoking
Check Rates2 Double Beds :parking Package Rate Includes Self Parking Traditional Non Smoking: Heavenly Bed: WiF
Non-Smoking
Check Rates2 Double Beds :preferred Rate Deluxe Pool View Non Smoking: Heavenly Bed: WiFi Internet For A Fee: L
Non-Smoking
Check Rates2 Double Beds :preferred Rate Traditional Non Smoking: Heavenly Bed: WiFi Internet For A Fee: Large
Non-Smoking
Check Rates2 Double Beds :save 15% Prepaid Rate : Traditional Non Smoking: Heavenly Bed: WiFi
Non-Smoking
Check RatesDeluxe Room
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesTraditional Room
Non-Smoking

Local Attractions

Corner of downtown Palo Alto with many shops and restaurants within walking distance. Located across the street from Stanford University.

Summary of Verified Reviews

Summary of 476 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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83
Very Good

Very good city hotel. Nice building. Great location. Modern Hotel. Popular among business travelers.

“Good for city trip” “Well appointed clean room”

Great Overall Ranking Top 22% in city
Excellent City Hotel Top 1% in city
Excellent Luxury Hotel Top 4% in city
Cleanest In City
Best Reception In City

Good to know

  • Poor access to parking

    “Poor underground parking” “Parking is relatively small”

  • Great shopping

    “Convenient to Stanford Shopping Center” “Wonderful shopping”

  • Comfortable beds

    “Heavenly Westin Bed” “Best night sleep”

  • Impressive bathroom

    “Updated bathrooms” “Awesome bathroom”

Review highlights

Cleanliness

89/100
30 reviews

Clean hotel facilities. Clean rooms.

“Clean design” “Clean rooms” “Well appointed clean room”

Service

85/100
103 reviews

Adequately professional and very friendly service with good reception. Room service is poor.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

81/100
84 reviews

Great location. Expensive, terrible parking. Near to the city centre with good shopping options nearby.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Vibe

80/100
27 reviews

Awesome vibe. Entrance area is ok. Modern Hotel. Friendly atmosphere. Stylish Hotel. Good choice for a city trip. Luxury hotel. Awesome for families.

“Nicely appointed lobby” “Newest Residence Inn” “Clean design”

Comfort

78/100
56 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noisy.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Breakfast

75/100
8 reviews

Tasty breakfast.

“Great breakfast” “Breakfast was very good”

Room

75/100
109 reviews

Clean, spacious rooms with large bathrooms and comfortable beds.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Amenities

71/100
39 reviews

Great buildings and decent entrance area.

“Nicely appointed lobby” “Scenic courtyards” “Large patio”

Value

35/100
38 reviews

Poor value for money. Internet is expensive.

“High prices” “Expensive location” “Room service is efficient but expensive”

WiFi

23/100
12 reviews

Poor, over-priced WiFi.

Ranked top 25% by couples, with a score of 87

Good to know

  • Nice building

    “Nicely appointed lobby” “Large patio”

  • Comfortable beds

    “Heavenly Westin Bed” “Best night sleep”

  • Poor access to parking

    “Poor underground parking” “Parking is relatively small”

  • Clean hotel facilities

    “Clean design” “Hotel is clean”

Review highlights

Cleanliness

90/100
7 reviews

Clean hotel facilities.

“Clean design” “Clean rooms” “Well appointed clean room”

Service

87/100
14 reviews

Friendly service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Comfort

82/100
11 reviews

Great sized rooms, very comfortable with wonderful beds.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

81/100
20 reviews

Large rooms, great bathrooms, and comfortable beds.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Location

78/100
16 reviews

Good location with shopping nearby but poor access to parking.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Amenities

72/100
10 reviews

Nice building.

“Nicely appointed lobby” “Scenic courtyards” “Large patio”

Value

32/100
4 reviews

Poor value for money.

“High prices” “Expensive location” “Room service is efficient but expensive”

Ranked top 20% by families, with a score of 86

Good to know

  • Friendly service

    “Staff was quite apologetic” “Staff are very friendly and attentive”

  • Impressive bathroom

    “Updated bathrooms” “Awesome bathroom”

  • Awesome vibe

    “Nicely appointed lobby” “Newest Residence Inn”

  • Clean

    “Clean design” “Clean rooms”

Review highlights

Cleanliness

88/100
6 reviews

Clean.

“Clean design” “Clean rooms” “Well appointed clean room”

Service

86/100
21 reviews

Friendly service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

82/100
12 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Comfort

78/100
9 reviews

Large, comfortable rooms.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

73/100
18 reviews

Huge rooms with great bathrooms.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Ranked top 1% by business travelers, with a score of 90

Good to know

  • Fantastic service

    “Staff was quite apologetic” “Excellent front desk staff”

  • Great room

    “Perfect Westin bed” “Room was excellent”

  • Great location

    “Next to Metro Bus Station” “Awesome valet parking”

Review highlights

Service

85/100
9 reviews

Fantastic service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

79/100
6 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Room

74/100
7 reviews

Great room.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Ranked top 36% by solo travelers, with a score of 83

Good to know

  • Rather comfortable

    “Best night sleep” “Comfortable and spacious rooms”

  • Great room

    “Perfect Westin bed” “Room was excellent”

  • Great location

    “Next to Metro Bus Station” “Awesome valet parking”

Review highlights

Location

78/100
5 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Comfort

76/100
4 reviews

Rather comfortable.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

75/100
6 reviews

Great room.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Good to know

  • Poor access to parking

    “Poor underground parking” “Parking is relatively small”

  • Great shopping

    “Convenient to Stanford Shopping Center” “Wonderful shopping”

  • Comfortable beds

    “Heavenly Westin Bed” “Best night sleep”

  • Clean hotel facilities

    “Clean design” “Hotel is clean”

Review highlights

Service

85/100
98 reviews

Adequately professional and very friendly service with good reception. Room service is poor.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

80/100
78 reviews

Great location near lots of shopping. Expensive, terrible parking.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Comfort

77/100
54 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noisy.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

74/100
104 reviews

Spacious, clean, but poorly-maintained rooms with great beds. Large, so-so bathroom.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Breakfast

72/100
7 reviews

Tasty breakfast.

“Great breakfast” “Breakfast was very good”

Value

35/100
36 reviews

Poor value for money. Internet is expensive.

“High prices” “Expensive location” “Room service is efficient but expensive”

WiFi

25/100
11 reviews

Poor, over-priced WiFi.

Ranked top 20% by couples, with a score of 88

Good to know

  • Nice building

    “Nicely appointed lobby” “Large patio”

  • Comfortable beds

    “Heavenly Westin Bed” “Best night sleep”

  • Poor access to parking

    “Poor underground parking” “Parking is relatively small”

  • Clean hotel facilities

    “Clean design” “Hotel is clean”

Review highlights

Cleanliness

90/100
7 reviews

Clean hotel facilities.

“Clean design” “Clean rooms” “Well appointed clean room”

Service

87/100
13 reviews

Friendly service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Comfort

82/100
10 reviews

Great sized rooms, very comfortable with wonderful beds.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

81/100
19 reviews

Large rooms, great bathrooms, and comfortable beds.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Location

79/100
15 reviews

Good location with shopping nearby but poor access to parking.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Amenities

72/100
10 reviews

Nice building.

“Nicely appointed lobby” “Scenic courtyards” “Large patio”

Value

33/100
3 reviews

Poor value for money.

“High prices” “Expensive location” “Room service is efficient but expensive”

Ranked top 42% by families, with a score of 81

Good to know

  • Friendly service

    “Staff was quite apologetic” “Staff are very friendly and attentive”

  • Great location

    “Next to Metro Bus Station” “Awesome valet parking”

  • Fantastic service

    “Staff was quite apologetic” “Excellent front desk staff”

  • Rather comfortable

    “Best night sleep” “Comfortable and spacious rooms”

Review highlights

Service

83/100
20 reviews

Friendly service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

82/100
11 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Comfort

78/100
8 reviews

Large, comfortable rooms.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

72/100
17 reviews

Huge rooms with great bathrooms.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Ranked top 7% by business travelers, with a score of 89

Good to know

  • Fantastic service

    “Staff was quite apologetic” “Excellent front desk staff”

  • Great location

    “Next to Metro Bus Station” “Awesome valet parking”

  • Great room

    “Perfect Westin bed” “Room was excellent”

Review highlights

Service

85/100
9 reviews

Fantastic service.

“Staff was quite apologetic” “Excellent front desk staff” “Quick family getaway”

Location

79/100
6 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Room

74/100
7 reviews

Great room.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Ranked top 64% by solo travelers, with a score of 82

Good to know

  • Rather comfortable

    “Best night sleep” “Comfortable and spacious rooms”

  • Great room

    “Perfect Westin bed” “Room was excellent”

Review highlights

Comfort

76/100
4 reviews

Rather comfortable.

“Best night sleep” “Comfortable and spacious rooms” “Bathroom is large”

Room

75/100
6 reviews

Great room.

“Perfect Westin bed” “Room was excellent” “Comfortable and spacious rooms”

Review highlights

Location

84/100
4 reviews

Great location.

“Next to Metro Bus Station” “Awesome valet parking” “Phenomenal location”

Review Semantics by TrustYou

Customer Reviews of The Westin Palo Alto

4.0 out of 5.Based on 511 guest reviews, Very Good

Property Description

Boutique style hotel. Very contemporary with 5 courtyards. Each room offers a view of one of the courtyards. Full service with 24 hrs. room service. All rooms have separate shower and tub. Mini bars, safes and robes also available in all rooms.

Green Sustainability

Yes

Details / Other Expenses

Check In:3:00 PM
Check Out:12:00 PM
Year of Last Renovation:2005
Floors:5
Rooms:184
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:184
Handicap Rooms:
Suites:2
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:4
Meeting Space:10000 sq. feet
Banquet Space:Holds 150 people
Dist. to Food/Bars:0.5 Mi
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:4PM-11PM
Pool Info:
Hotel has a heated pool year round. We also have a jacuzzi.
Policies / Expenses
Cancellation:
100% within 30 days of arrival
Nightly Parking:14.
Typical Group Deposit:25%
Total Taxes:12.70%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax:12.07%
Food and Beverage Tax: 8.75%
Audio Visual Tax: 8.75%
Other Tax: 0.84% (Conv Viitors Fee)
Parking Fee:14.00 Per Night
Porterage Fee: 5.00 Per Person (Roundtrip)
Rooms Wireless Internet Fee: 9.95 Per Day
Food and Beverage Service Charge:20.00%
Audio Visual Service Charge:20.00%
Banquet Bartender Fees:100.00 Per Hour

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Pets are allowed


  • Air conditioning
  • Alarm clock
  • Car rental
  • Central location
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Jacuzzi
  • Licensed bar
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Voicemail

Airport & Shuttle Information

Located between the San Jose and San Francisco International Airports, approx 28 miles from each. Hotel does not provide shuttle transportation. Super Shuttle aprox. $28 each way taxi between $65-$75, one way.

Airport Shuttle? Sorry, no airport shuttle available.

About Westin

  • Designed for wellness
  • Comfortable beds: Westin Heavenly Bed
  • Healthy foods and world class fitness areas
  • Over 200 locations worldwide

The Westin highlights above are subject to change without notice.

Previously known as:
Sheraton Palo Alto Hotel, Westin Palo Alto

Hotel Rate Trends at The Westin Palo Alto

Rate fluctuations of The Westin Palo Alto

This graph illustrates averages of sleeping room prices for both our group rates and the most competitive individual traveler rates our system could find at the time the group bid was placed. The best group rate shown is 44.3% in December 2015 and the highest average individual rate is $479 in the month of May 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at The Westin Palo Alto in a month when rates are lower.

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"Our stay was FABULOUS!! The Hotel was great, their staff was excellent and it was all so easy. You can use me anytime you need a reference for your service or a testimonial. We couldn't of had better if we looked at 100 hotels by ourselves. I will use you whenever we travel again." L.L. - Berkeley, CA

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