WESTIN NEW YORK AT TIMES SQUARE

270 West 43 St., New York, NY 10036 United States (USA)
View Map Reservations: 1-800-230-4134
4.0 Star Downtown Hotel in New York County
40.75779-73.98902
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Very Good
4.0/ 5

Based on 367 guest reviews

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  • 863 rooms in hotel
  • 45 floors in hotel
  • 32 suites in hotel
  • Check-in time: 3:00PM
  • Check-out time: 12:00PM
  • Group booking rating of 7.5/10
  • 39 meeting rooms in hotel

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Room Types

Check Rates 1 King :auto Association Auto Club ID Required Traditional Non Smoking: Heavenly Bed and Bath:
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Check Rates 1 King :bright Lights American Breakfast For 2 Complimentary Rollaway Bed Complimentary Basic WiFi
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Check Rates 1 King :family Time Gtd Upgrade To Premium Deluxe or Grand Deluxe 1 Complimentary Rollaway in King R
Non-Smoking
Check Rates 1 King :flexible Rate Accessible Junior Suite: Visual Fire Alarm: Visual Door Phone Alert Kit: Roll
Smoking
Check Rates 1 King :flexible Rate Accessible Non Smoking: Visual Fire Alarm: Visual Door Phone Alert Kit: Roll i
Non-Smoking
Check Rates 1 King :flexible Rate Corner Grand Dlx: Heavenly Bed and Bath: Spacious Room: Contemporary Decor: Du
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Check Rates 1 King :flexible Rate Corner Traditional Non Smoking: Heavenly Bed and Bath: 32 Inch Flat Panel LCD
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Check Rates 1 King :flexible Rate Junior Suite Non Smoking: Oversized Living Room : Living Area with Pullout Sof
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Check Rates 1 King :flexible Rate Premium Suite Non Smoking: Heavenly Bed and Bath: High Floor Room: Living Area
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Check Rates 1 King :flexible Rate Traditional Non Smoking: Heavenly Bed and Bath: 32 Inch Flat Panel LCD Tv: Ipo
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Check Rates 1 King :save 15% Prepaid Rate : Traditional Non Smoking: Heavenly Bed and Bath:
Non-Smoking
Check Rates 1 King :save Plus Breakfast Enjoy Continental Breakfast For 2 At Shulas RestuarantRequired Fully
Non-Smoking
Check Rates 1 King :wicked Night Out Pkg Grand Deluxe Accommodations2 Wicked Themed Cocktails 30 and Guaranteed
Non-Smoking
Check Rates 2 Double Beds :bright Lights American Breakfast For 2 Complimentary Rollaway Bed Complimentary Basic
Non-Smoking
Check Rates 2 Double Beds :flexible Rate Traditional Non Smoking: Heavenly Bed and Bath: 32 Inch Flat Panel LCD
Non-Smoking
Check Rates 2 Queen Beds :family Time Gtd Upgrade To Premium Deluxe or Grand Deluxe 1 Complimentary Rollaway in
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Check Rates 2 Queen Beds :wicked Night Out Pkg Grand Deluxe Accommodations2 Wicked Themed Cocktails 30 and Guara
Non-Smoking
Check Rates Deluxe Double Room
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Check Rates Deluxe Room 1 King Bed
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Check Rates Deluxe Suite 1 King Bed with Sofa Bed
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Check Rates Grand Room 1 King Bed
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Check Rates Junior Suite
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Check Rates Premium Double Room 2 Double Beds
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Check Rates Premium Room 1 King Bed
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Check Rates Premium Room 1 King Bed Corner
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Check Rates Suite 1 Bedroom Corner
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Check Rates Traditional Double Room 2 Double Beds
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Check Rates Traditional Room 1 King Bed
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Check Rates Traditional Room with 2 Double Beds
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Local Attractions

Steps from Broadway Shows including Producers, Phantom of The Opera. Restaurant Row, Madame Tussauds Max Museum and Times Square are a minute away

Summary of Verified Reviews

Summary of 3,538 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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83
Very Good

Very good city hotel. Close to Hudson River. Friendly service. Close to public transport. Luxurious Hotel. Popular among families.

“All over big city hotels” “Staff were excellent and attentive”

Great Overall Ranking Top 21% in city
Excellent City Hotel Top 7% in city
Great Luxury Hotel Top 11% in city

Good to know

  • Wonderful sightseeing

    “Westin hotel in Times Square was excellent” “In the heart of Time Square”

  • Comfortable beds

    “Fabulous bedding” “Perfect night sleep”

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

  • Spacious rooms

    “Huge TV” “Queen size beds”

Review highlights

Location

97/100
1201 reviews

Great location. Great eating out nearby together with excellent sightseeing and excursions. Close to public transport and the train. So-so car access and parking. Expensive parking.

“Superb location” “Location superb” “Fabulous location”

Wellness

90/100
34 reviews

Awesome wellness and fitness areas.

“Free yoga classes” “Well-appointed gym” “Good workout room”

Service

72/100
1164 reviews

Poorly-managed hotel with bad housekeeping, but friendly service. General service, restaurant service and reception are decent. Room service is average. Great hotel security. Bar service is acceptable. Disorganized booking process.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Room

70/100
1278 reviews

Relatively tidy rooms with acceptable TV's, but bad A/C and furniture. Excellent views from big, new rooms with wonderful beds. Mediocre sized, dirty bathrooms. Room need better maintenance, and minibars are not great.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Cleanliness

69/100
461 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“The place was clean and professional” “Sheets were not clean” “Blood stained bed sheet”

Breakfast

59/100
100 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

Bar

58/100
85 reviews

So-so bar with mediocre drinks. Standard beverage prices. Bar service is acceptable. Good wines.

“Without drinking” “Old water bottle on the floor” “Coffee was so old”

WiFi

54/100
192 reviews

WiFi is decent and okay-priced.

“Pricey internet service” “Lack of wifi” “No free wifi in the room”

Value

53/100
456 reviews

Fairly good value for money. Internet is affordable. Acceptable breakfast prices. Standard beverage prices. Expensive restaurant.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Ranked top 18% by families, with a score of 83

Good to know

  • Great wellness & sports facilities

    “Free yoga classes” “Well-appointed gym”

  • Bad air conditioning

    “A/C was not working” “AC locked”

  • Poor housekeeping

    “Maid had not cleaned” “House keeping in the fitness room could be better”

  • Good fitness area

    “Free yoga classes” “Well-appointed gym”

Review highlights

Location

97/100
228 reviews

Good location, close to public transport. Good shopping and sightseeing. Average parking.

“Superb location” “Location superb” “Fabulous location”

Wellness

91/100
5 reviews

Awesome wellness and fitness areas.

“Free yoga classes” “Well-appointed gym” “Good workout room”

Cleanliness

65/100
64 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“The place was clean and professional” “Blood stained bed sheet” “Tile floor and walls were somewhat dirty”

Service

65/100
186 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is average.

“Staff member we met was fantastic” “Office clerk was not a friendly” “Security are terrible”

Room

62/100
202 reviews

Beds and views are impressive, but cleanliness just so-so. Badly-maintained rooms, with bad A/C and unclean bathrooms. Big, new rooms. Unacceptable minibars and kitchenettes.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Breakfast

59/100
22 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

Bar

59/100
15 reviews

Standard bar. Standard beverage prices.

“Delicious ice water” “DRINKS IN THE HOTEL BAR ARE VERY EXPENSIVE” “Old water bottle on the floor”

WiFi

51/100
41 reviews

WiFi is decent and okay-priced.

“Free Internet service” “No wi-fi in our room” “Expensive wifi”

Value

49/100
80 reviews

Poor value for money. Internet is affordable. Acceptable breakfast prices. Standard beverage prices.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 21% by couples, with a score of 85

Good to know

  • Bad furniture

    “Chair jammed” “Filthy carpet”

  • Dirty bathroom

    “No clean towels” “Tile floor and walls were somewhat dirty”

  • New rooms

    “New towels” “New sheets”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

Review highlights

Location

95/100
138 reviews

Great location, reasonable parking, and good sightseeing.

“Superb location” “Location superb” “Fabulous location”

Comfort

80/100
70 reviews

Large, comfortable rooms, reasonably quiet with great beds.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Service

72/100
126 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Room

69/100
165 reviews

Fairly clean, decent rooms. Huge rooms with wonderful beds and views, but insufficiently kept up. Dirty bathrooms and poor furniture.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Food

68/100
26 reviews

Menu is good and food is alright.

“Fabulous dining experiences” “Lots of restaurants and cafe” “Tiny cranberry juice and snickers”

Vibe

66/100
21 reviews

Decent vibe. Relatively modern hotel.

“Well-appointed gym” “Warm friendly atmosphere” “Old water bottle on the floor”

Cleanliness

61/100
60 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“The place was clean and professional” “Blood stained bed sheet” “Dirty towels”

Breakfast

57/100
11 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

Bar

56/100
11 reviews

Standard bar.

“DRINKS IN THE HOTEL BAR ARE VERY EXPENSIVE” “Old water bottle on the floor” “Did not have coffee”

WiFi

52/100
27 reviews

WiFi is decent and okay-priced.

“Free Wi-fi” “Excellent wifi” “No WiFi in your room”

Value

48/100
55 reviews

Poor value for money. Internet is affordable. Acceptable breakfast prices.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 5% by business travelers, with a score of 88

Good to know

  • Clean hotel facilities

    “Everything was spotless” “The place was clean and professional”

  • Spacious rooms

    “Huge TV” “Queen size beds”

  • Great location

    “Superb location” “Location superb”

  • Fantastic service

    “Staff was phenomenal” “Delicious room service”

Review highlights

Location

98/100
33 reviews

Great location with excellent sightseeing.

“Superb location” “Location superb” “Fabulous location”

Service

74/100
28 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Cleanliness

73/100
14 reviews

Clean hotel facilities. Room cleanliness is acceptable.

“Everything was spotless” “The place was clean and professional” “Room was immaculate”

Room

71/100
30 reviews

Rooms are large and mostly clean, with great beds.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Food

65/100
4 reviews

Food is all right.

“Delicious Italian food” “Fabulous dining experiences” “Lots of restaurants and cafe”

Value

53/100
13 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Ranked top 40% by solo travelers, with a score of 80

Good to know

  • Spacious rooms

    “Huge TV” “Queen size beds”

  • Fantastic service

    “Staff was phenomenal” “Delicious room service”

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

  • Comfortable beds

    “Fabulous bedding” “Perfect night sleep”

Review highlights

Location

97/100
25 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Room

72/100
32 reviews

Rooms are large and mostly clean, with great beds.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Service

72/100
26 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Cleanliness

71/100
10 reviews

Relatively clean rooms.

“Everything was spotless” “The place was clean and professional” “Room was immaculate”

Vibe

70/100
12 reviews

Awesome vibe. Relatively modern hotel.

“Atmosphere and cleanliness of the hotel was superb” “Well-appointed gym” “Wonderful lounge areas”

Amenities

67/100
9 reviews

Average hotel building.

“Excellent facility” “Nice modern decor” “No lobby”

Bar

54/100
5 reviews

Standard bar.

“Old water bottle on the floor” “Did not have coffee” “Tiny cranberry juice and snickers”

Value

51/100
12 reviews

Fairly good value for money. Internet is affordable.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

WiFi

51/100
8 reviews

WiFi is decent and okay-priced.

“Free lobby wifi” “Internet works very well” “No free wifi in the room”

Good to know

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

  • Bathroom is ok

    “Very small amount of shampoo” “Broken hair dryer”

  • Comfortable beds

    “Fabulous bedding” “Perfect night sleep”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

Review highlights

Location

97/100
18 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

75/100
13 reviews

Wonderful beds and comfort with acceptable noise level.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Food

71/100
7 reviews

Delicious food.

“Fabulous dining experience” “Lots of restaurants and cafe” “Food was delicious”

Room

70/100
20 reviews

Rooms are alright, but bathrooms are not great. Excellent beds and great views.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Service

70/100
25 reviews

Friendly, acceptably professional service.

“Staff was phenomenal” “Fantastic concierge service” “Office clerk was not a friendly”

Breakfast

60/100
9 reviews

Breakfast is average.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

WiFi

52/100
11 reviews

WiFi is decent and okay-priced.

“Pricey internet service” “Excellent wifi” “Expensive wifi”

Value

48/100
13 reviews

Poor value for money. Internet is affordable.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 54% by families, with a score of 80

Good to know

  • Rather comfortable

    “Beds were luxurious” “Bed and room was exceptional”

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

95/100
6 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

75/100
7 reviews

Comfortable rooms, and not too noisy.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Room

70/100
7 reviews

Great room.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Service

67/100
8 reviews

Service is adequate.

“Fantastic concierge service” “Staff were excellent and attentive” “Office clerk was not a friendly”

Good to know

  • Wonderful sightseeing

    “Westin hotel in Times Square was excellent” “In the heart of Time Square”

  • Comfortable beds

    “Fabulous bedding” “Perfect night sleep”

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

  • Spacious rooms

    “Huge TV” “Queen size beds”

Review highlights

Location

96/100
1043 reviews

Great location. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Close to public transport and the train. So-so car access and parking. Expensive parking.

“Superb location” “Location superb” “Fabulous location”

Wellness

89/100
30 reviews

Awesome wellness and fitness areas.

“Free yoga classes” “Well-appointed gym” “Good workout room”

Service

73/100
1057 reviews

Poorly-managed hotel with bad housekeeping, but friendly service. General service, restaurant service and reception are decent. Room service is average. Great hotel security. Bar service is acceptable. Disorganized booking process.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Cleanliness

70/100
439 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Everything was spotless” “The place was clean and professional” “Blood stained bed sheet”

Room

70/100
1127 reviews

Clean enough rooms, but furniture is poor. Excellent views from big, new rooms with wonderful beds. Mediocre sized, dirty bathrooms. Dilapidated rooms with bad minibars and kitchenettes.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Bar

59/100
77 reviews

Standard bar. Standard beverage prices. Bar service is acceptable. Good wines.

“Old water bottle on the floor” “Coffee was so old” “Tiny cranberry juice and snickers”

Breakfast

58/100
81 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

WiFi

56/100
153 reviews

WiFi is decent and okay-priced.

“Lack of wifi” “No free wifi in the room” “Not free WiFi”

Value

55/100
396 reviews

Fairly good value for money. Internet is affordable. Acceptable breakfast prices. Standard beverage prices. Expensive restaurant.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Pool

20/100
6 reviews

Bad pool.

“No pool”

Ranked top 15% by families, with a score of 84

Good to know

  • Great wellness & sports facilities

    “Free yoga classes” “Well-appointed gym”

  • Poor housekeeping

    “Maid had not cleaned” “House keeping in the fitness room could be better”

  • Good fitness area

    “Free yoga classes” “Well-appointed gym”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

Review highlights

Location

96/100
180 reviews

Great location with good parking availability. Close to public transport and sightseeing.

“Superb location” “Location superb” “Fabulous location”

Wellness

91/100
5 reviews

Awesome wellness and fitness areas.

“Free yoga classes” “Well-appointed gym” “Good workout room”

Service

67/100
153 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is average.

“Fantastic concierge service” “Office clerk was not a friendly” “Concierge was useless”

Cleanliness

66/100
60 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“The place was clean and professional” “Blood stained bed sheet” “Tile floor and walls were somewhat dirty”

Room

61/100
150 reviews

Room cleanliness is acceptable. Excellent views from big, new rooms with wonderful beds. Rooms lack maintenance with dirty bathrooms and bad minibars.

“Atmosphere and cleanliness of the hotel was superb” “Shower was terrific” “Coffee maker broken and inoperable”

Bar

59/100
12 reviews

Standard bar. Standard beverage prices.

“Old water bottle on the floor” “Coffee was so old” “Tiny cranberry juice and snickers”

Breakfast

57/100
16 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

WiFi

51/100
31 reviews

WiFi is decent and okay-priced.

“Free internet in the lobby” “Free Wifi in my room” “No WiFi in your room”

Value

50/100
64 reviews

Poor value for money. Internet is affordable. Acceptable breakfast prices. Standard beverage prices.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 20% by couples, with a score of 85

Good to know

  • Bad furniture

    “Chair jammed” “Filthy carpet”

  • New rooms

    “New towels” “New sheets”

  • Dirty bathroom

    “No clean towels” “Tile floor and walls were somewhat dirty”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

Review highlights

Location

95/100
118 reviews

Great location, reasonable parking, and good sightseeing.

“Superb location” “Location superb” “Fabulous location”

Comfort

80/100
60 reviews

Large, comfortable rooms, reasonably quiet with great beds.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Service

73/100
113 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Room

69/100
145 reviews

Fairly clean, decent rooms. Huge rooms with wonderful beds and views, but insufficiently kept up. Dirty bathrooms and poor furniture.

“Atmosphere and cleanliness of the hotel was superb” “Shower was terrific” “Coffee maker broken and inoperable”

Food

68/100
24 reviews

Food is all right.

“Lots of restaurants and cafe” “Without filling” “No buffet”

Vibe

66/100
18 reviews

Decent vibe. Relatively modern hotel.

“Atmosphere and cleanliness of the hotel was superb” “Well-appointed gym” “Old water bottle on the floor”

Cleanliness

61/100
59 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“The place was clean and professional” “Blood stained bed sheet” “Dirty towels”

Breakfast

57/100
7 reviews

Decent and moderately priced breakfast.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

Bar

56/100
9 reviews

Standard bar.

“DRINKS IN THE HOTEL BAR ARE VERY EXPENSIVE” “Old water bottle on the floor” “Coffee was so old”

WiFi

53/100
23 reviews

WiFi is decent and okay-priced.

“Complimentary internet in the rooms” “No internet wi-fi” “Had to pay for wifi”

Value

49/100
44 reviews

Poor value for money. Internet is affordable. Acceptable breakfast prices.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 6% by business travelers, with a score of 87

Good to know

  • Clean hotel facilities

    “Everything was spotless” “The place was clean and professional”

  • Comfortable beds

    “Fabulous bedding” “Perfect night sleep”

  • Spacious rooms

    “Huge TV” “Queen size beds”

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

97/100
24 reviews

Great location with excellent sightseeing.

“Superb location” “Location superb” “Fabulous location”

Comfort

74/100
12 reviews

Great sized rooms, very comfortable with wonderful beds.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Service

73/100
22 reviews

Friendly, acceptably professional service.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Cleanliness

73/100
12 reviews

Clean hotel facilities. Room cleanliness is acceptable.

“Everything was spotless” “The place was clean and professional” “Room was immaculate”

Room

70/100
27 reviews

Rooms are large and mostly clean, with great beds.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Value

54/100
11 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Ranked top 42% by solo travelers, with a score of 82

Good to know

  • Spacious rooms

    “Huge TV” “Queen size beds”

  • Fantastic service

    “Staff was phenomenal” “Delicious room service”

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

97/100
12 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

75/100
10 reviews

Large, comfortable rooms.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Service

73/100
17 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Room

72/100
21 reviews

Rooms spacious and relatively tidy.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Cleanliness

70/100
7 reviews

Relatively clean rooms.

“Everything was spotless” “The place was clean and professional” “Room was immaculate”

Bar

55/100
4 reviews

Standard bar.

“Coffee was tasty” “Old water bottle on the floor” “Tiny cranberry juice and snickers”

Value

53/100
6 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Complimentary internet in the rooms”

WiFi

53/100
3 reviews

Regular internet service.

“Had to pay for internet connection” “No wifi” “Wifi included”

Good to know

  • Pleasant hotel grounds

    “Very convenient to Times Square and surrounding areas”

  • Great shopping

    “Close to shopping” “Other than that very close proximity to shopping and food”

  • Nice building

    “Hotel facilities excellent” “Nice modern decor”

Review highlights

Location

97/100
28 reviews

Great location near lots of shopping.

“Superb location” “Location superb” “Fabulous location”

Amenities

74/100
17 reviews

Nice building.

“Hotel facilities excellent” “Nice modern decor” “Clean and comfortable facility”

Service

72/100
15 reviews

Average reception, but good overall service.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Cleanliness

68/100
6 reviews

Room cleanliness is acceptable.

“Everything was spotless” “The place was clean and professional” “Sheets were not clean”

Room

66/100
22 reviews

Room cleanliness is acceptable.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Value

51/100
10 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

WiFi

48/100
7 reviews

Bad internet service.

“Pricey internet service” “No internet wi-fi” “No free wifi in the room”

Ranked top 41% by families, with a score of 82

Good to know

  • Great amenities

    “Hotel facilities excellent” “Nice modern decor”

  • Fantastic service

    “Staff was phenomenal” “Delicious room service”

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

97/100
9 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Amenities

75/100
7 reviews

Great amenities.

“Hotel facilities excellent” “Nice modern decor” “Clean and comfortable facility”

Service

71/100
6 reviews

Fantastic service.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Room

66/100
9 reviews

Room is all right.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Ranked top 36% by solo travelers, with a score of 81

Good to know

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

97/100
6 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Room

74/100
5 reviews

Great room.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Review highlights

Good to know

  • New rooms

    “New towels” “New sheets”

  • Close to public transport

    “Times Square, subway station and cafes around the corner” “Close to Times Square and Metro station”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

  • Poorly-maintained rooms

    “A/C was not working” “Fridge that didn't work”

Review highlights

Location

98/100
42 reviews

Good location, close to public transport.

“Superb location” “Location superb” “Fabulous location”

Room

70/100
44 reviews

Large, new rooms, and great views. Clean enough but run-down rooms with decent bathrooms.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Service

69/100
26 reviews

Friendly, more-or-less professional service, and so-so reception.

“Fantastic concierge service” “Office clerk was not a friendly” “Security are terrible”

Cleanliness

66/100
9 reviews

Room cleanliness is acceptable.

“The place was clean and professional” “Sheets were not clean” “Blood stained bed sheet”

Breakfast

57/100
6 reviews

Breakfast is average.

“Free cheap egg breakfast” “New coffee cups” “Dry croissants”

Bar

55/100
4 reviews

Standard bar.

“Delicious ice water” “Complementary coffee” “Old water bottle on the floor”

WiFi

52/100
5 reviews

WiFi is decent and okay-priced.

“Free Wi-fi” “No free wifi in the room” “No free wifi in room”

Value

44/100
18 reviews

Poor value for money. Internet is affordable.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 25% by families, with a score of 83

Good to know

  • Great room

    “Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing”

  • Great location

    “Superb location” “Location superb”

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

Review highlights

Location

97/100
12 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

74/100
7 reviews

Large, comfortable rooms.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Room

71/100
12 reviews

Rooms are large with good views, bathrooms are so-so.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Service

70/100
6 reviews

Service is adequate.

“Fantastic concierge service” “Office clerk was not a friendly” “Concierge was useless”

Value

48/100
5 reviews

Poor value for money.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Ranked top 71% by couples, with a score of 77

Good to know

  • Great view

    “View from our window was breathtaking” “Amazing view of the city”

  • Poor value for money

    “Mini bar is rather expensive” “Not the best deal for the money”

  • Great location

    “Superb location” “Location superb”

  • Great room

    “Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing”

Review highlights

Location

97/100
10 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

78/100
4 reviews

Rather comfortable.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Room

69/100
11 reviews

Decent rooms with great views.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Value

48/100
5 reviews

Poor value for money.

“Mini bar is rather expensive” “Not the best deal for the money” “Had to pay for internet connection”

Review highlights

Location

97/100
8 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Service

71/100
5 reviews

Wonderful service and decent housekeepers.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Comfort

71/100
6 reviews

Rather comfortable.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Room

67/100
7 reviews

Room is all right.

“Atmosphere and cleanliness of the hotel was superb” “Coffee maker broken and inoperable” “Lamp broken and inoperable”

Review highlights

Location

97/100
23 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Comfort

76/100
6 reviews

Rather comfortable.

“Beds were luxurious” “Bed and room was exceptional” “Room was spacious and well appointed”

Room

73/100
15 reviews

Great room.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Service

70/100
11 reviews

Fantastic service.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Value

54/100
4 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Good to know

  • Friendly service

    “Staff were excellent and attentive” “Front desk staff was very helpful and professional”

Review highlights

Location

97/100
20 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Service

73/100
14 reviews

Friendly service.

“Staff was phenomenal” “Delicious room service” “Bar staff was friendly and attentive”

Vibe

72/100
7 reviews

Awesome vibe.

“Atmosphere and cleanliness of the hotel was superb” “Well-appointed gym” “Wonderful lounge areas”

Room

71/100
20 reviews

Great room.

“Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing” “View from our window was breathtaking”

Value

57/100
5 reviews

Fairly good value for money.

“Free yoga classes” “Prices and trainers are excellent value” “Mini bar is rather expensive”

Ranked top 69% by families, with a score of 76

Good to know

  • Great room

    “Atmosphere and cleanliness of the hotel was superb” “Showers are out of this world amazing”

  • Great location

    “Superb location” “Location superb”

Review highlights

Location

97/100
4 reviews

Great location.

“Superb location” “Location superb” “Fabulous location”

Room

70/100
8 reviews

Room is all right.

“Atmosphere and cleanliness of the hotel was superb” “Shower was terrific” “Coffee maker broken and inoperable”

Review Semantics by TrustYou

Customer Reviews of Westin New York at Times Square

4.0 out of 5. Based on 367 guest reviews , Very Good

Property Description

Manhattan’s achievement of form and function, of architecture and art - The Westin New York at Times Square. Two 45-story towers split by a soaring beam of light provide 863 luxurious guest rooms and suites with world-class amenities such as Westin’s Heavenly Beds®, two-line in-room telephones with voice mail and data ports, 24-hour room service, color cable television with in-room movies, refrigerated mini-bar, AM/FM clock radio, coffee maker, deluxe grooming amenities, iron and ironing board, electronic locks, in-room safe, and high-speed Internet access. Unsurpassed views of New York City. Guests can dine in Shula's restaurant and relax in Bar 10 lounge, shape up in the fitness center, receive soothing spa treatments, purchase tickets at the theater ticket desk to concerts, major sporting events or the hottest shows on the Great White Way or stroll from the lobby directly into EWalk®, a 200,000 square foot retail, dining and entertainment complex, including 13 Loews movie theaters. This breathtaking landmark located in the heart of the Broadway Theater District affords easy access to a vast array of local icons and attractions. The Westin New York at Times Square - setting standards for hospitality excellence, and the gateway to the best in shopping, dining, and entertainment

Details / Other Expenses

Check In: 3:00PM
Check Out: 12:00PM
Year of Last Renovation: 2002
Floors: 45
Rooms: 863
Non Smoking Rooms: 863
Handicap Rooms:
Suites: 32
Room Windows: Windows Do Open
Meeting Rooms: 39
Meeting Space: 32000 sq. feet
Banquet Space: Holds 300 people
Policies / Expenses
Nightly Parking: $45
Total Taxes: 14.25%
Total Misc Fees: $3.50 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Licensed bar
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Sauna
  • Shop
  • Shower
  • Shows or evening entertainment
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

JFK, La Guardia, Newark,NJ

Airport Shuttle? Sorry, no airport shuttle available.

About Westin

  • Designed for wellness
  • Comfortable beds: Westin Heavenly Bed
  • Healthy foods and world class fitness areas
  • Over 200 locations worldwide

The Westin highlights above are subject to change without notice.

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