Quality Inn & Suites Sevierville - Pigeon Forge

860 Winfield Dunn Pkwy., Sevierville, TN 37876 United States (USA) near Exit 407 on I-40 (~6.9mi)
View Map Reservations: 1-800-760-7718
2.5 Star Property
35.887520-83.575100
+1-800-760-7718
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.0/5

Based on 1386 guest reviews

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  • Includes an outdoor swimming pool
  • Free complimentary breakfast
  • 93 rooms in property
  • 3 floors in hotel
  • 93 suites in hotel
  • Check-in: 3:00 PM
  • Group friendly rating of 6.9/10

Check Current Prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed 1 Bedroom Suite Living Room Hot Tub in Room - Free High Speed
Non-Smoking
Check Rates1 King Bed 1 Queen Bed
Non-Smoking
Check Rates1 King Bed 1 Queen Bed Partial Room Divider Balcony Upper Floor
Non-Smoking
Check Rates1 King Bed Balcony
Non-Smoking
Check Rates1 King Bed Balcony Upper Floor Free WiFi, Refrigerator
Non-Smoking
Check Rates1 King Bed Hot Tub
Non-Smoking
Check Rates1 King Bed Partial Room Divider Free WiFi 2 Tvs
Non-Smoking
Check Rates1 Queen Bed
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Accessible
Non-Smoking
Check Rates2 Queen Beds Accessible Mobility and Hearing Accessible Partial Room
Non-Smoking
Check Rates2 Queen Beds Partial Room Divider Free WiFi 2 Tvs
Non-Smoking
Check Rates2 Queen Beds Pet Friendly Room Partial Room Divider Sitting Area Sofa
Non-Smoking
Check Rates2 Queen Beds Suite
Non-Smoking
Check Rates2 Queen Beds Suite 1 Room Suite Sofa Bed 1 Person Balcony Partial Room
Non-Smoking
Check Rates3 Queen Beds Partial Room Divider 1st Floor Free WiFi 2
Non-Smoking
Check RatesBalcony
Non-Smoking
Check RatesDouble with Balcony
Non-Smoking
Check RatesKing and Queen Bed
Non-Smoking
Check RatesKing Room with Hot Tub
Non-Smoking
Check RatesQuadruple
Non-Smoking
Check RatesQueen Room with 2 Queen Beds Accessible
Non-Smoking
Check RatesQueen Room with 2 Queen Beds Pet Friendly
Non-Smoking
Check RatesStandard King Room
Non-Smoking
Check RatesStandard with 1 King Bed
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 2 Queen Beds
Non-Smoking
Check RatesSuite with Pool View
Non-Smoking
Check RatesTwin Accessible
Non-Smoking

Local Attractions

Dollywood, Sevierville Events Center Pigeon Forge, Bass Pro Shop, Smokys Baseballpark, Cades Cove, Gatlinburg

Verified Reviews of Quality Inn & Suites Sevierville Pigeon Forge

Below are the verified reviews from guests that we have booked recently:
"Delightful"
Overall Score4.0/ 5
I thought everything was the way it should be. It was clean and comfortable.
(Individual traveler, booked 1 room), from US flag
14-Jun-2022 Verified Review, stayed from Sat Jun 11 to Sun Jun 12 2022 at a $129.00 average nightly rate.
"The hotel rooms didn’t smell good."
Overall Score2.0/ 5
The lady that worked the front desk was very friendly and very helpful.
(Individual traveler, booked 1 room), from US flag
01-Jun-2022 Verified Review, stayed from Thu May 26 to Sun May 29 2022 at a $149.00 average nightly rate.
"Nice people when we got a new cleaner room."
Overall Score3.0/ 5
Fight when they owed you money back.
(Individual traveler, booked 1 room), from US flag
07-Apr-2022 Verified Review, stayed from Thu Mar 31 to Tue Apr 05 2022 at a $100.60 average nightly rate.
"Great Breakfast! Very Comfy Beds & Pillows!"
Overall Score3.0/ 5
Breakfast was great! Beds and pillows were very comfortable.
(Individual traveler, booked 1 room), from US flag
27-Dec-2021 Verified Review, stayed from Sun Dec 26 to Mon Dec 27 2021 at a $149.00 average nightly rate.
"Dont bring your dogs."
Overall Score1.0/ 5
I booked the hotel over the phone. said I needed a pet friendly hotel, the CSR on the phone said QI and S, will allow two 60 lbs pups for an additional fee of 20.00. agreed and booked. drove 12 hrs to get there and I was refused because I had my pups. Money was all ready paid in advance. UGH / they have a policy. no exceptions. stated that I should have contacted the hotel directly.. thought I had. by phone. four days before. who took my RSVP and money.
(Individual traveler, booked 1 room), from US flag
14-Dec-2021 Verified Review, stayed from Thu Nov 04 to Fri Nov 05 2021 at a $81.99 average nightly rate.
"For $312 this place was rotten."
Overall Score2.0/ 5
Staff was rude to us. I didn't realize it was a MOTEL and not a descent hotel for the price. Lots of noisy people outside our room and in the parking lot. Didn't seem safe!
(Individual traveler, booked 1 room), from US flag
10-Aug-2021 Verified Review, stayed from Sat Aug 07 to Sun Aug 08 2021 at a $237.99 average nightly rate.
"Nasty Room, Unprofessional Manager Shirley Foster, Carpet disgusting."
Overall Score1.0/ 5
Room was nasty, Shirley Foster (Manager) had no desire to make it right, very unprofessional, she put her finger in my wife's face and said "you don't know who you are messing with". I requested a full refund and she refused to give me a refund. She refused to go to room and see our complaints, she ignored the pictures we tried to show her of the room. The carpet was extremely nasty and torn which is a trip hazard and not acceptable for a handicap child. The carpet was disgusting for my one yr old granddaughter to crawl around on, her pants were black from the carpet. Tried showing Shirley Foster the picture of granddaughter's leg being black from the carpet and she refused to look at picture. I have never encountered such a rude unprofessional manager in all my years of travel. In my opinion, she is not a suitable person for a hotel manager. Her dress attire was far from professional as one would expect the manager to be dressed. This is most disgusting hotel I have ever stay at and will never stay at a Quality Inn again. The company should hire a professional staff to interact with the public. The cleaning crew should be trained to a standard that the public would enjoy and feel comfortable staying at your hotel.
(Individual traveler, booked 1 room), from US flag
20-Jul-2021 Verified Review, stayed from Thu Jul 15 to Sun Jul 18 2021 at a $217.99 average nightly rate.
"Wonderful Place."
Overall Score5.0/ 5
The rooms were spacious and the beds were so comfortable that you didn't want to get up.The staff was wonderful so helpful and friendly. I recommend this place to any family. You want be sorry. It Had two swimming pools,one inside and one outside and a hot tub.
(Group coordinator, booked 2 rooms), from US flag
07-Jul-2021 Verified Review, stayed from Sun Jun 20 to Mon Jun 21 2021 at a $118.10 average nightly rate.
"Not Recommended"
Overall Score2.0/ 5
Very old outside and inside. Reserved online and not by site. Will not recommend or stay here again. For the rate we paid we expected better.
(Individual traveler, booked 1 room), from US flag
15-Jun-2021 Verified Review, stayed from Sat Jun 12 to Sun Jun 13 2021 at a $196.99 average nightly rate.
"Lied To."
Overall Score1.0/ 5
Needed to cancel reservation. Was told by hotel desk that I could cancel up to 6 PM. Called at 5:50pm, was on hold for 30+ minutes. Then was told I could not cancel reservation. After about 35 calls to the hotel desk (that were unanswered), I finally gave up. Called next day to speak with the general manager but was told he was not available. Never received a return call to discuss this issue. Very poor customer service. I have been a customer of Quality Inns for both personal and business but this will be my last.
(Individual traveler, booked 1 room), from US flag
12-Jun-2021 Verified Review, stayed from Thu Jun 10 to Fri Jun 11 2021 at a $97.99 average nightly rate.
"Rotten,musty smell did not stay wife allergic no refund either."
Overall Score4.0/ 5
Door open to air room on arrival.The latch on door had been forced at some point.Wife allergic to the smell.We didn't stay asked for refund and we got a sorry.We will never choose quality inn or recommend to anyone else.
(Individual traveler, booked 1 room), from US flag
17-Apr-2021 Verified Review, stayed from Thu Apr 15 to Fri Apr 16 2021 at a $141.99 average nightly rate.
"Old hotel, poorly cleaned, candy wrappers under the tv, roaches on the curtains."
Overall Score2.0/ 5
Old worn out building, paint chipping around the door, roaches on the curtains.
(Individual traveler, booked 1 room), from US flag
08-Apr-2021 Verified Review, stayed from Thu Apr 08 to Fri Apr 09 2021 at a $157.99 average nightly rate.
"Customer service sucked!"
Overall Score1.0/ 5
At check in two women up front were rude and the manager was just as rude. Just goes to show, the employees act just like their boss.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Customer service was a disgrace."
Overall Score1.0/ 5
Whoever the three women are that were working the front desk red to find née jobs. They acted as if they hated their job.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Horrible all around."
Overall Score1.0/ 5
People up front and manager absolutely rude! Booked us a pet friendly room and we got there and they had us in a non pet friendly room. If that wasn't bad enough I was dealing with three women and they all were rude and acted as if they hated their job.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Rude front desk."
Overall Score3.0/ 5
We booked our room thru reservationdesk.com! I called the number and spoke to a man (wished I wrote his name) I specifically said we have a small dog with us and I was looking for a hotel that's pet friendly! He told me the hotel does and proceeded to give me options of the available rooms for the dates we planned! When we got to the hotel they told us the room we booked is not pet friendly she would have to cancel it unless we pay $20/night! And then she told us also that free breakfast is not available because of Covid! Well, we drove for 4hrs and got there almost 9o'clock at night, so we have no choice but to pay the extra $40 and no free breakfast as advertised on their website! The room is spacious but smells! For the room that the front desk said is not pet friendly, it sure does have the proof that it is due to putrid smell! They just want the extra $40 I guess!
(Individual traveler, booked 1 room), from US flag
01-Nov-2020 Verified Review, stayed from Fri Oct 30 to Sun Nov 01 2020 at a $172.10 average nightly rate.
"Everything was good .. all the staff was wonderful."
Overall Score3.0/ 5
Just one complaint. people sit out on the lookout which was by our room and smoked every night till midnight and smoke came in our room. we couldn't sit out there because we're allegedly to the smoke. .
(Individual traveler, booked 1 room), from US flag
08-Oct-2020 Verified Review, stayed from Tue Oct 06 to Fri Oct 09 2020 at a $66.60 average nightly rate.
"Our room was not very clean."
Overall Score1.0/ 5
Cobwebs on the ceiling, when we wipe down the phones they were dirty, they charged us $20 for us to keep our dog in a kennel in the room and then because it was a pet friendly room they move this downstairs and then charge this extra but that didn't appear on our statement until I saw my credit card bill.
(Individual traveler, booked 1 room), from US flag
21-Aug-2020 Verified Review, stayed from Tue Aug 18 to Wed Aug 19 2020 at a $57.31 average nightly rate.
"Frequent customer, disappointed, usually very happy."
Overall Score3.0/ 5
No soap, shampoo or towels, had to go to front desk and I was a very late arrival, 1:30am, which I had notified them I would be very late and tired after a 12hr drive.
(Individual traveler, booked 1 room), from US flag
21-May-2020 Verified Review, stayed from Sun May 17 to Mon May 18 2020 at a $56.05 average nightly rate.
"Room Quality"
Overall Score4.0/ 5
The Rooms and Breakfast Area were nice ,, Clean and the Staff friendly.
(Individual traveler, booked 1 room), from US flag
24-Feb-2020 Verified Review, stayed from Fri Feb 21 to Sat Feb 22 2020 at a $73.94 average nightly rate.
"Review"
Overall Score3.0/ 5
Room clean, shower went from very hot to cold back to even water during all of our showers. When I booked I looked for a full breakfast bar, which it was: the gravy tasted like watered down powder, sausage was cold, bacon empty. Other than shower issue and not good breakfast was a good stay. Beds were comfortable and room was clean. Staff was friendly.
(Individual traveler, booked 1 room), from US flag
10-Mar-2019 Verified Review, stayed from Fri Mar 08 to Sun Mar 10 2019 at a $114.30 average nightly rate.
"Will not stay here again."
Overall Score3.0/ 5
Did not like that the doors opened from the outside. Bathroom very small and not suitable for an elderly person, or a large or tall person. Check in associate was not very friendly. She did not speak clearly. Check out person (A.J.) was friendly and very personable. Breakfast was good.
(Individual traveler, booked 1 room), from US flag
05-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sun Feb 03 2019 at a $94.05 average nightly rate.
"Rating"
Overall Score3.0/ 5
Staff needs improvement.
(Individual traveler, booked 1 room), from US flag
18-Nov-2018 Verified Review, stayed from Sat Nov 17 to Sun Nov 18 2018 at a $152.10 average nightly rate.
"I wish we had more time to enjoy the property."
Overall Score5.0/ 5
all the services were very good and the people very friendly.
(Individual traveler, booked 1 room), from US flag
30-Oct-2018 Verified Review, stayed from Fri Oct 26 to Mon Oct 29 2018 at a $103.60 average nightly rate.
"Good experience overall."
Overall Score4.0/ 5
I had booked a non-smoking room and when I first arrived the room had a heavy smoke odor. I asked the housekeeper if she could use a deodorizer which she promptly did. That helped some and I went to Kroger and bought another can of spray which alleviated the smell to the point that I could breathe comfortably (I have severe allergies). Although the property is listed as a non-smoking facility, they have a designated smoking area on each floor which happened to be next to my room. My suggestion would be to move the smoking area to the ground level across the parking lot since there is plenty of space there and it wouldn't filter into the rooms. I just want to say a special "thanks" to Barb who went out of her way to help me. She's truly an asset to your Quality Inn.
(Individual traveler, booked 1 room), from US flag
30-Jul-2014 Verified Review, stayed from Wed Jul 23 to Fri Jul 25 2014 at a $74.95 average nightly rate.
3.0 out of 5. Based on 1386 guest reviews

Property Description

Quality Inn & Suites Sevierville offers a variety of room types sure to accomodate everyone from business travelers and couples to families and groups. All of our spacious rooms are suites equipped with refrigerators, in room coffee/tea, hairdryers and irons/ironing boards. We also have suites with 2 person whirlpool baths and fireplaces. Deluxe continental breakfast featuring make-your-own waffles, biscuits & gravy and hard boiled eggs is included with your stay. We offer a heated indoor pool with a hot tub and an outdoor (seasonal) pool with a waterfall. We are conveniently located near all Pigeon Forge attractions. Group discounts are available. Receive 2 days for the price of one on Dollywood and Dollywood's Splash Country tickets when you purchase them at the hotel.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00 AM
Year of Last Renovation: 2005
Floors: 3
Rooms: 93
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 90
Handicap Rooms: 3
Suites: 93
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 1
Meeting Space: 2500 sq. feet
Banquet Space: Holds 100 people
Policies / Expenses
Cancellation:
24 hours before arrival except for special events. Group reservations by terms of contract
Nightly Parking: 0
Typical Group Deposit: 250.00
Total Taxes: 11.75%
Total Misc Fees: $1.00 USD
(mandatory resort fees/taxes)
State Tax: 9.75%
Occupancy Tax: 2.00%

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Spa
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Terrace
  • Travellers cheques accepted
  • TV room

Airport & Shuttle Information

McGhee Tyson Airport (38 miles)

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Comfort Inn, Quality Inn & Suites, Quality Inn & Suites Mountain River Suites

FAQs about Quality Inn & Suites Sevierville Pigeon Forge

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Quality Inn & Suites Sevierville Pigeon Forge have?

There are 93 rooms in the property.

Is there any meeting space at Quality Inn & Suites Sevierville Pigeon Forge?

Yes, they have 1 meeting room that can support various table layouts.

Can I get a AAA rate at Quality Inn & Suites Sevierville Pigeon Forge?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 King Bed 1 Bedroom Suite Living Room Hot Tub in Room - Free High Speed

Can I get a Senior or AARP rate at Quality Inn & Suites Sevierville Pigeon Forge?

Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior AARP Rate ID Required 1 King Bed 1 Bedroom Suite Living Room Hot Tub in Room - Free High Spee

Is there a WiFi internet?

Yes. WiFi system needs upgrading. Wifi would not work. Wifi didn't work. Wifi did not work. Wifi quality could be improved. Most guests said the wifi quality was bad.

Is there a pool at Quality Inn & Suites Sevierville Pigeon Forge?

Yes, there is a pool on-site at the property..

Testimonials:

Testimonials icon
"Our family reunion held at the Orchards Hotel in Williamstown, MA. was GREAT! The accomodations were just out of this world and the staff were very helpful and pleasant. I will highly recommend your service and website and will use you again in the future." T.M. - Arlington, VA

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