Quality Inn & Suites

860 Winfield Dunn Pkwy., Sevierville, TN 37876 United States (USA) near Exit 407 on I-40 (~6.9mi)
View Map Reservations: 1-800-760-7718
2.5 Star Property
35.887520-83.575100
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Very Good
4.0/5

Based on 424 guest reviews

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  • Includes an outdoor swimming pool
  • Free complimentary breakfast
  • 93 rooms in property
  • 3 floors in hotel
  • 93 suites in hotel
  • Check-in: 3:00 PM
  • Group friendly rating of 6.9/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

Dollywood, Sevierville Events Center Pigeon Forge, Bass Pro Shop, Smokys Baseballpark, Cades Cove, Gatlinburg

Verified Reviews of Quality Inn & Suites

Below are the verified reviews from guests that we have booked recently:
"Customer service sucked!"
Overall Score1.0/ 5
At check in two women up front were rude and the manager was just as rude. Just goes to show, the employees act just like their boss.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Customer service was a disgrace."
Overall Score1.0/ 5
Whoever the three women are that were working the front desk red to find née jobs. They acted as if they hated their job.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Horrible all around."
Overall Score1.0/ 5
People up front and manager absolutely rude! Booked us a pet friendly room and we got there and they had us in a non pet friendly room. If that wasn't bad enough I was dealing with three women and they all were rude and acted as if they hated their job.
(Individual traveler, booked 1 room), from US flag
28-Dec-2020 Verified Review, stayed from Sat Dec 26 to Mon Dec 28 2020 at a $119.00 average nightly rate.
"Rude front desk."
Overall Score3.0/ 5
We booked our room thru reservationdesk.com! I called the number and spoke to a man (wished I wrote his name) I specifically said we have a small dog with us and I was looking for a hotel that's pet friendly! He told me the hotel does and proceeded to give me options of the available rooms for the dates we planned! When we got to the hotel they told us the room we booked is not pet friendly she would have to cancel it unless we pay $20/night! And then she told us also that free breakfast is not available because of Covid! Well, we drove for 4hrs and got there almost 9o'clock at night, so we have no choice but to pay the extra $40 and no free breakfast as advertised on their website! The room is spacious but smells! For the room that the front desk said is not pet friendly, it sure does have the proof that it is due to putrid smell! They just want the extra $40 I guess!
(Individual traveler, booked 1 room), from US flag
01-Nov-2020 Verified Review, stayed from Fri Oct 30 to Sun Nov 01 2020 at a $172.10 average nightly rate.
"Everything was good .. all the staff was wonderful."
Overall Score3.0/ 5
Just one complaint. people sit out on the lookout which was by our room and smoked every night till midnight and smoke came in our room. we couldn't sit out there because we're allegedly to the smoke. .
(Individual traveler, booked 1 room), from US flag
08-Oct-2020 Verified Review, stayed from Tue Oct 06 to Fri Oct 09 2020 at a $66.60 average nightly rate.
"Our room was not very clean."
Overall Score1.0/ 5
Cobwebs on the ceiling, when we wipe down the phones they were dirty, they charged us $20 for us to keep our dog in a kennel in the room and then because it was a pet friendly room they move this downstairs and then charge this extra but that didn't appear on our statement until I saw my credit card bill.
(Individual traveler, booked 1 room), from US flag
21-Aug-2020 Verified Review, stayed from Tue Aug 18 to Wed Aug 19 2020 at a $57.31 average nightly rate.
"Frequent customer, disappointed, usually very happy."
Overall Score3.0/ 5
No soap, shampoo or towels, had to go to front desk and I was a very late arrival, 1:30am, which I had notified them I would be very late and tired after a 12hr drive.
(Individual traveler, booked 1 room), from US flag
21-May-2020 Verified Review, stayed from Sun May 17 to Mon May 18 2020 at a $56.05 average nightly rate.
"Room Quality"
Overall Score4.0/ 5
The Rooms and Breakfast Area were nice ,, Clean and the Staff friendly.
(Individual traveler, booked 1 room), from US flag
24-Feb-2020 Verified Review, stayed from Fri Feb 21 to Sat Feb 22 2020 at a $73.94 average nightly rate.
"Review"
Overall Score3.0/ 5
Room clean, shower went from very hot to cold back to even water during all of our showers. When I booked I looked for a full breakfast bar, which it was: the gravy tasted like watered down powder, sausage was cold, bacon empty. Other than shower issue and not good breakfast was a good stay. Beds were comfortable and room was clean. Staff was friendly.
(Individual traveler, booked 1 room), from US flag
10-Mar-2019 Verified Review, stayed from Fri Mar 08 to Sun Mar 10 2019 at a $114.30 average nightly rate.
"Will not stay here again."
Overall Score3.0/ 5
Did not like that the doors opened from the outside. Bathroom very small and not suitable for an elderly person, or a large or tall person. Check in associate was not very friendly. She did not speak clearly. Check out person (A.J.) was friendly and very personable. Breakfast was good.
(Individual traveler, booked 1 room), from US flag
05-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sun Feb 03 2019 at a $94.05 average nightly rate.
"Rating"
Overall Score3.0/ 5
Staff needs improvement.
(Individual traveler, booked 1 room), from US flag
18-Nov-2018 Verified Review, stayed from Sat Nov 17 to Sun Nov 18 2018 at a $152.10 average nightly rate.
"I wish we had more time to enjoy the property."
Overall Score5.0/ 5
all the services were very good and the people very friendly.
(Individual traveler, booked 1 room), from US flag
30-Oct-2018 Verified Review, stayed from Fri Oct 26 to Mon Oct 29 2018 at a $103.60 average nightly rate.
"Good experience overall."
Overall Score4.0/ 5
I had booked a non-smoking room and when I first arrived the room had a heavy smoke odor. I asked the housekeeper if she could use a deodorizer which she promptly did. That helped some and I went to Kroger and bought another can of spray which alleviated the smell to the point that I could breathe comfortably (I have severe allergies). Although the property is listed as a non-smoking facility, they have a designated smoking area on each floor which happened to be next to my room. My suggestion would be to move the smoking area to the ground level across the parking lot since there is plenty of space there and it wouldn't filter into the rooms. I just want to say a special "thanks" to Barb who went out of her way to help me. She's truly an asset to your Quality Inn.
(Individual traveler, booked 1 room), from US flag
30-Jul-2014 Verified Review, stayed from Wed Jul 23 to Fri Jul 25 2014 at a $74.95 average nightly rate.
4.0 out of 5. Based on 424 guest reviews

Property Description

Quality Inn & Suites Sevierville offers a variety of room types sure to accomodate everyone from business travelers and couples to families and groups. All of our spacious rooms are suites equipped with refrigerators, in room coffee/tea, hairdryers and irons/ironing boards. We also have suites with 2 person whirlpool baths and fireplaces. Deluxe continental breakfast featuring make-your-own waffles, biscuits & gravy and hard boiled eggs is included with your stay. We offer a heated indoor pool with a hot tub and an outdoor (seasonal) pool with a waterfall. We are conveniently located near all Pigeon Forge attractions. Group discounts are available. Receive 2 days for the price of one on Dollywood and Dollywood's Splash Country tickets when you purchase them at the hotel.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00 AM
Year of Last Renovation: 2005
Floors: 3
Rooms: 93
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 90
Handicap Rooms: 3
Suites: 93
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 1
Meeting Space: 2500 sq. feet
Banquet Space: Holds 100 people
Policies / Expenses
Cancellation:
24 hours before arrival except for special events. Group reservations by terms of contract
Nightly Parking: 0
Typical Group Deposit: 250.00
Total Taxes: 11.75%
Total Misc Fees: $1.00 USD
(mandatory resort fees/taxes)
State Tax: 9.75%
Occupancy Tax: 2.00%

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Spa
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Terrace
  • Travellers cheques accepted
  • TV room

Airport & Shuttle Information

McGhee Tyson Airport (38 miles)

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Comfort Inn, Quality Inn & Suites Mountain River Suites

FAQs about Quality Inn & Suites

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Quality Inn & Suites have?

There are 93 rooms in the property.

Is there any meeting space at Quality Inn & Suites?

Yes, they have 1 meeting room that can support various table layouts.

Is there a WiFi internet?

Yes. WiFi system needs upgrading. Wifi would not work. Wifi didn't work. Wifi did not work. Wifi quality could be improved. Most guests said the wifi quality was bad.

Is there a pool at Quality Inn & Suites?

Yes, there is a pool on-site at the property..

Testimonials:

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"I think you company is the fastest and most efficient way for the consumer to get the best deal. There are usually at least 15 hotels competing for the reservation so the consumer gets the best price." J.D. - Oklahoma City, OK

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