SURESTAY BY BEST WESTERN MASSENA - Massena NY 15054 State Highway 37 13662

15054 State Highway 37, Massena, NY 13662 United States

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Near Timequest Mini Golf

7.6

Average

View all 512 reviews

Call to book 1-800-219-2797 by Res.ai

Group Sales: 1-800-906-2871

SureStay by Best Western Massena offers a variety of amenities including a pool, free WiFi, a business center, and a 24/7 front desk.

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Free WiFi

Free continental breakfast

Secured parking

Pets allowed

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Reviews

"No complaints Lovely room comfortable beds very clean well equipped quiet very nice breakfast"

Excellent.

Pamela A. (Individual traveler, booked 1 room)

Verified Review, stayed from Fri Sep 18 to Mon Sep 21 2026 at a $125.00 average nightly rate.

"Breakfast Meal"

Paul K. (Individual traveler, booked 1 room)

Verified Review, stayed from Fri Sep 18 to Sat Sep 19 2026 at a $182.99 average nightly rate.

"Great Hotel"

Great staff. Very clean rooms 👌.

Robert L. (Individual traveler, booked 1 room)

Verified Review, stayed from Fri Jul 10 to Sat Jul 11 2026 at a $163.98 average nightly rate.

"Service was good Reception was very pleasant"

Very good. I would recommend.

Margaret D. (Individual traveler, booked 1 room)

Verified Review, stayed from Fri Jun 19 to Sun Jun 21 2026 at a $93.00 average nightly rate.

"Best Pet Friendly Ever"

Wonderful Stay. Very Clean. Very Friendly. Very Helpful!

Michael P. (Individual traveler, booked 1 room)

Verified Review, stayed from Tue Feb 17 to Wed Feb 18 2026 at a $114.99 average nightly rate.

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Property Description

When you stay at SureStay by Best Western Massena in Massena, you'll be within a short 5-minute drive from Harte Haven Shopping Center. This hotel is within the region of Robert Moses State Park - Thousand Islands.

A complimentary continental breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 45 air-conditioned rooms featuring refrigerators and microwaves. 33-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Massena International Richards Field Airport (MSS) - 5.0 mi
St Lawrence Seaway - Eisenhower Lock - 6.1 mi
Clarkson University - 18.0 mi
Cornwall Regional Airport (YCC) - 21.9 mi

Featured amenities include a 24-hour front desk and a vending machine. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a picnic area. Additional features at this hotel include gas grills and a vending machine.

This award winning hotel offers complimentary microwaves, refrigerators, coffee makers, hair dryers, iron and boards, continetal breakfast, voicemail, and local phone calls in all rooms. Hotel public and breakfast areas offer free wireless Internet service and all rooms offer free wireless Internet service. Complimentary lobby computer internet station available. Pet Accommodation: 10.00 per day and per pet. A maximum of 50 pounds. A maximum of 2 per room.

Local Attractions

ST.LAWRENCE MALL AKWASASNE MOHAWK CASINO ST.LAWRENCE POWER PROJECT EISENHOWER LOCKS DUTY FREE SHOP ROBERT MOSES STATE PARK

Details / Other Expenses

Check-In 3:00 PM - 3:00 AM

Check-Out 11:00 AM

Year of Last Renovation: 2010

Floors: 2

Rooms: 45

Corridors: All Rooms Have Interior Hallways

Non Smoking Rooms: 35

Handicap Rooms: 3

Suites: 5

Room Windows: Windows Do Open

Cleaning Frequency: Daily

Meeting Rooms: 0

Dist. to Food/Bars: 5.0 Mi

Dist. to 24hr Restaurant: 2.0 Mi

Dist. to Nearest Gym: 2.0 Mi

Nightly Parking: 0

Total Taxes: 11.00%

Total Misc Fees: $0.00 USD

Cancellation: 24 HOUR

Check-In Instructions:

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Amenities / Features

24-hour front desk
Airport transportation (surcharge)
Barbecue grill(s)
Braille or raised signage
Casino nearby
Check In: 3:00 PM - 3:00 AM
Check Out: 11:00 AM
Daily
Designated smoking areas
Free WiFi
Free breakfast
Free continental breakfast
Free self parking
Front entrance ramp
Gas grill
Maximum number of pets per room 2
Nature reserve
No accessible airport shuttle
No accessible shuttle
No cribs (infant beds) available
No elevators
Number of accessible parking spaces - 2
Pets allowed
Pets cannot be left unattended
Picnic area
Professional property host/manager
RV, bus, truck parking
Registration desk height (centimeters) - 94
Registration desk height (inches) - 37
Secured parking
Service animals are allowed
Service animals are exempt from fees/restrictions
Stair-free path to entrance
Terrace
Uncovered parking
Upper floors accessible by stairs only
Vending machine
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Airport & Shuttle Info

MASSENA AIRPORT 3 MILES $7.00

Yes! There is an airport shuttle.

Local Shuttle Info: St. Lawrence County Public Transit Hours of Operation: Monday – Friday 7:00 a.m. to 4:30 p.m.

Breakfast Information

Continental Breakfast is available free of cost for all guests and includes cereal, milk, juice, tea, coffee, breads, bagels, oatmeal, butter, cheese, jam, yogurt and fresh fruit.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

We are Pet Friendly and allow up to two dogs in a limited number of rooms. The size limit for any one dog shall be 80 pounds. Other pet types (e.g., cats) may be allowed upon the hotels approval prior to arrival. The Pet Friendly rate is 30 USD per day. A refundable cleaning and damage deposit of 125 USD is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

Maximum number of pets per room 2

Service animals are allowed

Pets cannot be left unattended

Service animals are exempt from fees/restrictions

Pets allowed

Parking Info

Ample open parking available free for guests.

Internet / WiFi

Wifi is available at no extra cost in all the rooms. Business center is also available in the lobby with internet access.

Airport shuttle fee: USD 20 per person (one-way) Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old) Pet deposit: USD 150 per stay Pet fee: USD 30.00 per pet, per day Service animals are exempt from fees Rollaway bed fee: USD 25.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We have included all charges provided to us by the property.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.

SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV's in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.

Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV's and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.

The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.

SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

Suggested AI Generated Itinerary

Day 1

Breakfast Spanky's Diner - Enjoy a classic American breakfast in a cozy diner setting, just a 5-minute drive from your hotel.

Lunch The Village Diner - Savor home-style cooking at this local favorite, approximately 10 miles from your location.

Dinner An Italian Affair - Experience authentic Italian cuisine in a warm and inviting atmosphere, just 4 miles away from your stay.

Activity Robert Moses State Park - Explore scenic trails, enjoy picnicking, and view wildlife in this beautiful state park, located 15 miles from your hotel.

Day 2

Breakfast McDonald's - Quick and familiar breakfast options, located just 2 miles from the Econo Lodge.

Lunch On A Roll Deli - Enjoy freshly made sandwiches and salads, a perfect lunch spot 5 miles from your location.

Dinner Dar's Place - Indulge in American classics with a twist in a casual setting, approximately 3 miles from your hotel.

Activity Massena Museum - Dive into the rich history of Massena and the surrounding area, located in the heart of Massena, about 6 miles from your hotel.

Day 3

Breakfast Tim Hortons - Start your day with coffee and pastries at this popular chain, about 3 miles from the Econo Lodge.

Lunch Dixie Lee Fried Chicken - Grab a quick and tasty fried chicken meal, just a 4-mile drive from your hotel.

Dinner The Copper Still Steakhouse - Savor high-quality steaks and seafood in an upscale setting, about 7 miles from your location.

Activity Eisenhower Lock - Watch large ships navigate the lock, learn about its history, and enjoy nearby walking paths, located 12 miles from your stay.

Frequent Questions

FAQs about SureStay by Best Western Massena

What time is check in?

Check in time is 3:00 PM - 3:00 AM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does SureStay by Best Western Massena have?

There are 45 rooms in the property.

What kind of breakfast is at SureStay by Best Western Massena?

Continental Breakfast is available free of cost for all guests and includes cereal, milk, juice, tea, coffee, breads, bagels, oatmeal, butter, cheese, jam, yogurt and fresh fruit.

What parking is available at SureStay by Best Western Massena?

Ample open parking available free for guests.

How much does internet cost?

Wifi is available at no extra cost in all the rooms. Business center is also available in the lobby with internet access.

Is SureStay by Best Western Massena pet friendly?

Yes, pets are allowed. We are Pet Friendly and allow up to two dogs in a limited number of rooms. The size limit for any one dog shall be 80 pounds. Other pet types (e.g., cats) may be allowed upon the hotels approval prior to arrival. The Pet Friendly rate is 30 USD per day. A refundable cleaning and damage deposit of 125 USD is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

Is there shuttle service at SureStay by Best Western Massena?

MASSENA AIRPORT 3 MILES $7.00