HYATT ZILARA RIVIERA MAYA ADULTS ONLY ALL INCLUSIVE - Playa del Carmen Carretera Federal 387 Chetmal Cancun 77710

Carretera Federal 387 Chetmal Cancun, Playa del Carmen, 77710 Mexico

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In Playa del Carmen (Riviera Maya)

8.8

Very Good

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Call to book 1-800-219-2797 by Res.ai

Group Sales: 1-800-906-2871

It's an adults-only, all-inclusive resort with multiple on-site dining and drinking options (four restaurants and five bars, including a swim-up bar), a full-service spa and wellness program (spa treatments, yoga and fitness classes), a free beach club and pool with cabanas, evening entertainment and tours/ticket assistance, plus sustainability initiatives and accessible facilities.

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Free WiFi

Parking (limited spaces)

Fitness classes on site

Pool umbrellas

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Reviews

"Fantastic"

Absolutely fantastic stay!

Sara S. (Individual traveler, booked 1 room)

Verified Review, stayed from Sat Sep 20 to Thu Sep 25 2025 at a C$272.99 average nightly rate.

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Property Description

With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall.

Grab dinner at Capri Grille, a restaurant that specializes in Italian cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Tres Rios Ecopark - 0.8 mi
Playa Del Carmen - 3.4 mi
Downtown Maroma - 4.1 mi
Downtown Playa del Carmen - 6.1 mi
Playa Del Carmen - 6.3 mi
Playa Del Carmen Airport (PCM) - 6.5 mi
Xaman Ha Aviary - 6.9 mi
Downtown Xcaret - 7.6 mi
Xcaret Eco Theme Park - 10.5 mi
Puerto Morelos - 13.4 mi
Cozumel Airport (CZM) - 13.5 mi
Moby Dick Hall - 13.6 mi
Museo de la Isla de Cozumel - 13.6 mi
La Plaza Cozumel - 13.7 mi
Palacio Municipal - 13.8 mi
Cozumel Convention Center - 13.9 mi
Downtown Puerto Morelos - 14.0 mi
Isla de Pasion - 14.2 mi
Crococun Zoo - 15.3 mi
Chankanaab National Park - 17.7 mi
San Gervasio Ruins - 18.7 mi
Downtown Puerto Aventuras - 19.1 mi
Dolphin Discovery - 19.2 mi
Downtown Cozumel - 19.6 mi
Chac Mol - 19.6 mi
Punta Molas Lighthouse - 20.2 mi
Paradise Beach - 20.3 mi
Castillo Real - 20.8 mi
El Cedral - 21.1 mi
Downtown Xpu Ha - 21.6 mi
Xpu ha Beach - 21.6 mi
Playa San Francisco - 22.7 mi
Nachi Cocom - 23.0 mi
Playa Palancar - 24.1 mi

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center.

Escape to a tropical paradise of white sand beaches and lush mangrove forests beside the turquoise waters of the Caribbean. Stay in all-inclusive luxury at our oceanfront Hyatt Zilara Riviera Maya, an adults-only resort surrounding you with natural beauty, serenity, and romance. Check into a swim-up suite with enchanting views of the sea or the gardens of our 70-acre property. Pick up a margarita at the beach club and dig your toes into the grains of sugar-white sand. Spend the next day indulging in skin-soothing treatments at Zen Spa. Dress up for an evening of elegant dining at one of our waterfront restaurants—and select from four fabulous restaurants and five bars and lounges to suit your current craving.

Details / Other Expenses

Check-In 3:00 PM - anytime

Check-Out 12:00 PM

Year of Last Renovation: 2022

Floors: 3

Rooms: 291

Corridors: All Rooms Have Interior Hallways

Non Smoking Rooms: 291

Handicap Rooms: 1

Suites: 97

Room Windows: Windows Do Open

Cleaning Frequency: Daily

Meeting Rooms: 9

Dist. to Food/Bars: On-site

Dist. to 24hr Restaurant: On-site

Dist. to Nearest Gym: On-site

Ownership: Hyatt

Nightly Parking: $0

Total Taxes: 16.00%

Total Misc Fees: $0.00 USD

Cancellation: Individual: 3 days prior the arrival without charge. After this period apply 1 night charge. Groups: Rooms canceled 30 days prior to group arrival date, All No Shows & Early departures are subject to a 100% the total stay.

Check-In Instructions:

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Amenities / Features

24-hour front desk
ATM/banking
Access to nearby outdoor pool
At least 80% of all lighting comes from LEDs
Ballroom
Banquet hall
Beach cabanas (surcharge)
Beach towels
Beach yoga on site
Bicycle parking available
Billiards or pool table
Caters to adults only
Check In: 3:00 PM - anytime
Check Out: 12:00 PM
Concierge services
Conference space
Conference space size (feet) - 6747
Conference space size (meters) - 627
Designated smoking areas
Designated smoking areas (fines apply)
Double-glazing on all windows
Dry cleaning/laundry service
Elevator
Elevator door width (centimeters) - 136
Elevator door width (inches) - 54
Evening entertainment
Express check-in
Fitness classes on site
Fitness facilities
Free WiFi
Free beach club on site
Free bicycles on site
Free newspapers in lobby
Free self parking
Free use of nearby fitness center
Free valet parking
Front entrance ramp
Full-service spa
Games
Garden
Gift shops or newsstand
Grocery/convenience store
Guest education on local ecosystems and culture
Guest will receive an email before arrival 7 days
Guests will receive an email with special check-in instructions
Hair salon
Internet access
Internet access - wireless
Karaoke
Laundry facilities
Lifeguard on site
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Minimum guest age is 18
Multilingual staff
No accessible shuttle
No cribs (infant beds) available
No rollaway/extra beds available
Number of bars/lounges - 4
Number of coffee shops/cafes - 1
Number of hot tubs - 1
Number of meeting rooms - 2
Number of outdoor pools - 1
Number of poolside bars - 1
Number of restaurants - 4
Number of swim-up bars - 1
Outdoor entertainment area
Outdoor furniture
Parking (limited spaces)
Pets not allowed
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Porter/bellhop
Professional property host/manager
Proposal/romance packages available
Reception hall
Registration desk height (centimeters) - 74
Registration desk height (inches) - 29
Secured parking
Secured parking
Service animals are allowed
Service animals are exempt from fees/restrictions
Shopping on site
Showcase for local artists
Smooth flooring in public areas
Spa treatment room(s)
Table tennis
Terrace
Tours/ticket assistance
Uncovered parking
Uncovered parking
Vegan menu options available
Vegetarian menu options available
Water dispenser
Water-efficient showers only
Water-efficient toilets only
Wedding services
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchairs available on site
Yoga classes/instruction on site

Airport & Shuttle Info

Cancun International Airport, 35 minutes from the hotel.

Sorry, no airport shuttle available.

Local Shuttle Info: 15 US one way to 5th Avenue (down town) 10 minutes far from the hotel

Breakfast Information

All inclusive Four restaurants & five bars and lounges Coffee Shop 24-hour room service

Pet Friendly?

Pets are not allowed

Parking Info

Free Parking

Internet / WiFi

Complimentary WiFi in all areas.

Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We have included all charges provided to us by the property.

Pool access available from 8:00 AM to 7:00 PM.
Guests under 18 years old are not permitted at this adults-only property.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.

Essential workers only - NO

Cashless transactions are available

Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide

Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership

With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation

Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind

Meeting and event space is handled with care and the professionalism deserved

The Hyatt Hotels and Resorts highlights above are subject to change without notice.

Suggested AI Generated Itinerary

Day 1

Breakfast Chez Celine - A charming French bakery offering a variety of pastries and breakfast dishes. Located 3.8 km from the hotel.

Lunch La Cueva del Chango - A unique restaurant serving traditional Mexican dishes in a jungle-like setting. Located 4.6 km from the hotel.

Dinner Oh Lala! - A popular restaurant in Playa del Carmen known for its delicious international cuisine. Located 5.2 km from the hotel.

Activity Xcaret Park - A popular eco-archaeological park offering a range of activities including snorkeling, swimming with dolphins, and cultural shows. Located 10.3 km from the hotel.

Day 2

Breakfast La Cueva del Chango - Start your day with a delicious breakfast in the beautiful jungle-like setting. Located 4.6 km from the hotel.

Lunch El Fogon - A local favorite for authentic Mexican street food, especially their mouthwatering tacos. Located 3.9 km from the hotel.

Dinner Alux Restaurant - An extraordinary dining experience inside a natural underground cave. Known for its gourmet Mexican cuisine. Located 8.7 km from the hotel.

Activity Tulum Ruins - Explore the ancient Mayan ruins overlooking the Caribbean Sea and learn about the fascinating history of the region. Located 63.5 km from the hotel.

Day 3

Breakfast La Cueva del Chango - Enjoy another delightful breakfast surrounded by nature. Located 4.6 km from the hotel.

Lunch La Parrilla - A lively restaurant offering traditional Mexican dishes and live music. Located 3.9 km from the hotel.

Dinner Harry's Prime Steakhouse & Raw Bar - Indulge in a fine dining experience with premium steaks and fresh seafood. Located 3.7 km from the hotel.

Activity Cenote Dos Ojos - Dive into the crystal-clear waters of this stunning cenote and explore the underwater caves. Located 56.2 km from the hotel.

Frequent Questions

FAQs about Hyatt Zilara Riviera Maya Adults Only All Inclusive

What time is check in?

Check in time is 3:00 PM - anytime based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Hyatt Zilara Riviera Maya Adults Only All Inclusive have?

There are 291 rooms in the property.

Is there any meeting space at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, they have 9 meeting rooms that can support various table layouts.

What kind of breakfast is at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

All inclusive Four restaurants & five bars and lounges Coffee Shop 24-hour room service

What parking is available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Free Parking

How much does internet cost?

Complimentary WiFi in all areas.

Is there a gym at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, there is a pool on-site at the property. Outdoor Pool

Is there shuttle service at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Cancun International Airport, 35 minutes from the hotel.

Meeting Space

Meeting Rooms and Banquet Rooms at Hyatt Zilara Riviera Maya Adults Only All Inclusive

Below are the meeting, banquet, conference and event spaces at Hyatt Zilara Riviera Maya Adults Only All Inclusive.

Feel free to use the Hyatt Zilara Riviera Maya Adults Only All Inclusive meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Playa del Carmen event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Banquet

220/200