Shangri-La Surabaya

Overview
Jl. May. Jend. Sungkono 120, Surabaya, 60256 Indonesia
Near Ciputra World Mall
Call to book 1-800-219-2797 by Res.ai
Group Sales: 1-800-906-2871
AI Insight

Highlights include proximity to Ciputra World Mall, 365 air‑conditioned rooms with Smart TVs and complimentary wired and wireless internet, five restaurants including JAMOO with 24‑hour room service, and buffet breakfasts available for a fee; plus a pool with waterslide and poolside bar, full‑service spa with steam room and sauna, fitness center and tennis courts, a free children's club and playground, extensive eco-friendly practices, and many accessibility featu

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Highlights
Free WiFi
Breakfast available (surcharge)
Wheelchair accessible parking
Fitness facilities
Select your room

Check-In 2:00 PM - midnight

Check-Out 12:00 PM

Year of Last Renovation: 2012

Floors: 17

Rooms: 383

Corridors: All Rooms Have Interior Hallways

Non Smoking Rooms: 270

Suites: 12

Room Windows: Windows Don't Open

Cleaning Frequency: Daily

Meeting Rooms: 12

Dist. to Food/Bars: On-site

Dist. to 24hr Restaurant: On-site

Dist. to Nearest Gym: On-site

Total Taxes: 21.00%

Total Misc Fees: $0.00 USD

Cancellation: Individual: 1 day prior Group: 30 - 14 prior to arrival day

Check-In Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The listed child breakfast fee applies to guests age 11 and younger.
  • 24-hour front desk
  • ATM/banking
  • At least 80% of all lighting comes from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Biodegradable/compostable straws
  • Breakfast available (surcharge)
  • Business center
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Check In: 2:00 PM - midnight
  • Check Out: 12:00 PM
  • Children's club (free)
  • Children's games
  • Children's pool
  • Coffee/tea in common areas
  • Comprehensive food waste policy
  • Concierge services
  • Conference center
  • Conference space
  • Conference space size (feet) - 17255
  • Conference space size (meters) - 1603
  • Designated smoking areas
  • Double-glazing on all windows
  • Dry cleaning/laundry service
  • Elevator
  • Express check-in
  • Express check-out
  • Fitness facilities
  • Free WiFi
  • Free area shuttle
  • Free pool cabanas
  • Free self parking
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Golfing nearby
  • Guest education on local ecosystems and culture
  • Hair salon
  • Handrails in stairways
  • Health club
  • Laundry facilities
  • Lifeguard on site
  • Limo or town car service available
  • Locally-sourced food on site (80% or more)
  • Luggage storage
  • Multilingual staff
  • Nightclub
  • No cribs (infant beds) available
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Number of bars/lounges - 1
  • Number of coffee shops/cafes - 1
  • Number of hot tubs - 1
  • Number of meeting rooms - 14
  • Number of outdoor pools - 1
  • Number of poolside bars - 1
  • Number of restaurants - 5
  • Organic food
  • Outdoor tennis courts - 3
  • Pets not allowed
  • Picnic area
  • Playground on site
  • Pool sun loungers
  • Pool umbrellas
  • Porter/bellhop
  • Private host property
  • Recycling
  • Reusable cups only
  • Reusable tableware only
  • Safe-deposit box at front desk
  • Sauna
  • Service animals not allowed
  • Snack bar/deli
  • Spa treatment room(s)
  • Steam room
  • Tennis lessons on site
  • Tennis on site
  • Terrace
  • Tours/ticket assistance
  • Valet parking (surcharge)
  • Vegan menu options available
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian menu options available
  • Visual alarms in hallways
  • Water dispenser
  • Water-efficient showers only
  • Waterslide
  • Wedding services
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchairs available on site
  • Yoga classes/instruction on site

Contactless check-in is available

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)

Essential workers only - NO

Cashless transactions are available

Day 1

Breakfast Rawon Setan - Traditional East Javanese beef black soup, known for its rich flavor and spiciness - 2.5 km from Shangri-La Surabaya
Lunch Boncafe Steak & Ice Cream - Offers a variety of Western and Indonesian dishes with a focus on steaks and homemade ice cream - 1 km from Shangri-La Surabaya
Dinner Layar Seafood - Famous for its fresh seafood dishes in a lively atmosphere - 4 km from Shangri-La Surabaya
Activity House of Sampoerna - A museum and art gallery in a preserved Dutch colonial-style compound, showcasing the history of tobacco in Indonesia and the Sampoerna family - 10 km from Shangri-La Surabaya

FAQs about Shangri-La Surabaya

What time is check in?

Check in time is 2:00 PM - midnight based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Shangri-La Surabaya have?

There are 383 rooms in the property.

Is there any meeting space at Shangri-La Surabaya?

Yes, they have 12 meeting rooms that can support various table layouts.

Is there a gym at Shangri-La Surabaya?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Shangri-La Surabaya?

Yes, there is a pool on-site at the property.

Is there shuttle service at Shangri-La Surabaya?

Juanda International Airport, 7km, Shutte chargeable at IDR 310,000 Nett / car / way

Meeting Rooms and Banquet Rooms at Shangri-La Surabaya

Below are the meeting, banquet, conference and event spaces at Shangri-La Surabaya.

Feel free to use the Shangri-La Surabaya meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Surabaya event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Kalimantan Room
10 x 8 x 3 • 84 sqm.
Banquet
30/--
Banquet Space Layout
Crescent
30
Crescent Tables Layout
Classroom
30
Classroom Meeting Layout
Hollow Square
25
Hollow Square Table Layout
U-Shape
25
U Shape Meeting Layout
Boardroom
25
Boardroom Meeting Space
Theater
60
Theater Layout
Reception
40
Reception Desk for Meeting
Regist. Desk
25
Registration Desk for Meeting
Room Details
Kalimantan room is suitable for private meetings up to 25 person. The foyer is facing to the spacious Lobby area and pool.
Room Type:General Meeting Room
Floor Level:3
Power Outlets:4
Natural Light?:No
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?No
Nirwana Room
25 x 7 x 3 • 187 sqm.
Banquet
70/70
Banquet Space Layout
Crescent
70
Crescent Tables Layout
Classroom
80
Classroom Meeting Layout
Hollow Square
45
Hollow Square Table Layout
U-Shape
40
U Shape Meeting Layout
Boardroom
45
Boardroom Meeting Space
Theater
180
Theater Layout
Reception
120
Reception Desk for Meeting
Regist. Desk
70
Registration Desk for Meeting
Room Details
Nirwana has spacious foyer, suitable for breakout rooms. It can be divided into 3 section by full partition (Nirwana 1, Nirwana 2, Nirwana 3)
Room Type:General Meeting Room
Floor Level:2
Power Outlets:6
Natural Light?:No
Obstructions?No
Built In Screens?No
Built In Stage?No
Built In A/V?No
Pelangi
23 x 13 x 3 • 310 sqm.
Banquet
120/120
Banquet Space Layout
Crescent
120
Crescent Tables Layout
Classroom
180
Classroom Meeting Layout
Hollow Square
70
Hollow Square Table Layout
U-Shape
70
U Shape Meeting Layout
Boardroom
7
Boardroom Meeting Space
Theater
240
Theater Layout
Reception
210
Reception Desk for Meeting
Regist. Desk
70
Registration Desk for Meeting
Room Details
Small Ballroom, located at the lobby level. Suitable for meeting rooms or reception for up to 100 persons.
Room Type:General Meeting Room
Floor Level:2
Natural Light?:No
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?No
Grand ballroom
53 x 30 x 6 • 1603 sqm.
Banquet
800/800
Banquet Space Layout
Crescent
800
Crescent Tables Layout
Classroom
890
Classroom Meeting Layout
Hollow Square
700
Hollow Square Table Layout
U-Shape
700
U Shape Meeting Layout
Boardroom
700
Boardroom Meeting Space
Theater
1800
Theater Layout
Reception
1900
Reception Desk for Meeting
Room Details
Grand Ballroom can be divided into 3 section: Ballroom A, Ballroom B, Ballroom C The Ballroom is the only pillarless Ballroom in town. It has wide parking area and spacious foyer.
Room Type:Ballroom
Power Outlets:12
Natural Light?:No
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?No
Ballroom A
30 x 16 x 6 • 480 sqm.
Banquet
150/200
Banquet Space Layout
Crescent
150
Crescent Tables Layout
Classroom
270
Classroom Meeting Layout
Hollow Square
130
Hollow Square Table Layout
U-Shape
130
U Shape Meeting Layout
Boardroom
130
Boardroom Meeting Space
Theater
550
Theater Layout
Reception
400
Reception Desk for Meeting
Room Details
1/3 of the grand ballroom
Room Type:Ballroom Section
Floor Level:1
Power Outlets:4
Natural Light?:No
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?No
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