Shangri-La Surabaya
Highlights include proximity to Ciputra World Mall, 365 air‑conditioned rooms with Smart TVs and complimentary wired and wireless internet, five restaurants including JAMOO with 24‑hour room service, and buffet breakfasts available for a fee; plus a pool with waterslide and poolside bar, full‑service spa with steam room and sauna, fitness center and tennis courts, a free children's club and playground, extensive eco-friendly practices, and many accessibility featu
We are a part of Reservations Group, a trusted independent travel company since 2003. More Info
Check-In 2:00 PM - midnight
Check-Out 12:00 PM
Year of Last Renovation: 2012
Floors: 17
Rooms: 383
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 270
Suites: 12
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 12
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Total Taxes: 21.00%
Total Misc Fees: $0.00 USD
Cancellation: Individual: 1 day prior Group: 30 - 14 prior to arrival day
Check-In Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- 24-hour front desk
- ATM/banking
- At least 80% of all lighting comes from LEDs
- Ballroom
- Banquet hall
- Biodegradable/compostable stirrers
- Biodegradable/compostable straws
- Breakfast available (surcharge)
- Business center
- Change of bed sheets (on request)
- Change of towels (on request)
- Check In: 2:00 PM - midnight
- Check Out: 12:00 PM
- Children's club (free)
- Children's games
- Children's pool
- Coffee/tea in common areas
- Comprehensive food waste policy
- Concierge services
- Conference center
- Conference space
- Conference space size (feet) - 17255
- Conference space size (meters) - 1603
- Designated smoking areas
- Double-glazing on all windows
- Dry cleaning/laundry service
- Elevator
- Express check-in
- Express check-out
- Fitness facilities
- Free WiFi
- Free area shuttle
- Free pool cabanas
- Free self parking
- Full-service spa
- Garden
- Gift shops or newsstand
- Golfing nearby
- Guest education on local ecosystems and culture
- Hair salon
- Handrails in stairways
- Health club
- Laundry facilities
- Lifeguard on site
- Limo or town car service available
- Locally-sourced food on site (80% or more)
- Luggage storage
- Multilingual staff
- Nightclub
- No cribs (infant beds) available
- No single-use plastic soda bottles
- No single-use plastic stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Number of bars/lounges - 1
- Number of coffee shops/cafes - 1
- Number of hot tubs - 1
- Number of meeting rooms - 14
- Number of outdoor pools - 1
- Number of poolside bars - 1
- Number of restaurants - 5
- Organic food
- Outdoor tennis courts - 3
- Pets not allowed
- Picnic area
- Playground on site
- Pool sun loungers
- Pool umbrellas
- Porter/bellhop
- Private host property
- Recycling
- Reusable cups only
- Reusable tableware only
- Safe-deposit box at front desk
- Sauna
- Service animals not allowed
- Snack bar/deli
- Spa treatment room(s)
- Steam room
- Tennis lessons on site
- Tennis on site
- Terrace
- Tours/ticket assistance
- Valet parking (surcharge)
- Vegan menu options available
- Vegetable garden
- Vegetarian breakfast available
- Vegetarian menu options available
- Visual alarms in hallways
- Water dispenser
- Water-efficient showers only
- Waterslide
- Wedding services
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible parking
- Wheelchair accessible path of travel
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness center
- Wheelchair-accessible lounge
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchairs available on site
- Yoga classes/instruction on site
Contactless check-in is available
Contactless check-out is available
Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
Essential workers only - NO
Cashless transactions are available
Day 1
FAQs about Shangri-La Surabaya
What time is check in?
Check in time is 2:00 PM - midnight based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Shangri-La Surabaya have?
There are 383 rooms in the property.
Is there any meeting space at Shangri-La Surabaya?
Yes, they have 12 meeting rooms that can support various table layouts.
Is there a gym at Shangri-La Surabaya?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Shangri-La Surabaya?
Yes, there is a pool on-site at the property.
Is there shuttle service at Shangri-La Surabaya?
Juanda International Airport, 7km, Shutte chargeable at IDR 310,000 Nett / car / way
Meeting Rooms and Banquet Rooms at Shangri-La Surabaya
Below are the meeting, banquet, conference and event spaces at Shangri-La Surabaya.
Feel free to use the Shangri-La Surabaya meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Surabaya event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.









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Highlights include proximity to Ciputra World Mall, 365 air‑conditioned rooms with Smart TVs and complimentary wired and wireless internet, five restaurants including JAMOO with 24‑hour room service, and buffet breakfasts available for a fee; plus a pool with waterslide and poolside bar, full‑service spa with steam room and sauna, fitness center and tennis courts, a free children's club and playground, extensive eco-friendly practices, and many accessibility featu