Polana Serena Hotel
This luxury property sits a 3-minute walk from FEIMA Craft Market and features both indoor and outdoor pools, a full-service spa (with steam room and spa treatment rooms), fitness facilities and classes, three restaurants plus a bar/lounge, free WiFi and 24-hour room service.
We are a part of Reservations Group, a trusted independent travel company since 2003. More Info
Check-In 12:00 PM - midnight
Check-Out 10:00 AM
Check-In Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- 24-hour front desk
- ATM/banking
- Airport transportation (surcharge)
- Babysitting or childcare (surcharge)
- Banquet hall
- Business center
- Check In: 12:00 PM - midnight
- Check Out: 10:00 AM
- Concierge services
- Conference space
- Dry cleaning/laundry service
- Elevator
- Fitness classes on site
- Fitness facilities
- Free WiFi
- Free self parking
- Full-service spa
- Garden
- Gift shops or newsstand
- Hair salon
- Laundry facilities
- Meeting rooms
- Mosquito nets
- No accessible shuttle
- Number of bars/lounges - 1
- Number of indoor pools - 1
- Number of outdoor pools - 1
- Number of restaurants - 3
- Pets not allowed
- Pool sun loungers
- Professional property host/manager
- Safe-deposit box at front desk
- Smoke-free property
- Snack bar/deli
- Spa services on site
- Spa treatment room(s)
- Steam room
- Terrace
- Wheelchair accessible
- Wheelchair accessible (may have limitations)
Essential workers only - NO
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FAQs about Polana Serena Hotel
What time is check in?
Check in time is 12:00 PM - midnight based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 10:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
Is there a gym at Polana Serena Hotel?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Polana Serena Hotel?
Yes, there is a pool on-site at the property.
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"What's for breakfast?"
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What is cool about this hotel?
This luxury property sits a 3-minute walk from FEIMA Craft Market and features both indoor and outdoor pools, a full-service spa (with steam room and spa treatment rooms), fitness facilities and classes, three restaurants plus a bar/lounge, free WiFi and 24-hour room service.