Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
Its all‑inclusive setup with 10 restaurants, multiple bars, two outdoor pools plus free water park access and beachside amenities, together with a full spa (steam room, sauna, hydro‑massage), daily live entertainment and a kids’ club make it a fun option for families and couples.
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We had an amazing stay at Sunscape Cancun by Hyatt! From the moment we arrived until the day we left, our family had a wonderful experience. Every staff member we encountered was friendly, respectful and welcoming. They always greeted us with a smile and made us feel at home. We enjoyed everything the resort had to offer and there was always something fun to do. This resort is truly a family friendly destination. Our daughter had the best time and it was heartwarming to see so many children laughing, playing and making memories while parents enjoyed themselves too. The atmosphere is lively, energetic and full of happy families. If you're traveling with kids, I highly recommend this resort. We also booked an excursion during our stay and the tour guides were fantastic! They were friendly, knowledgeable and made the entire experience fun and unforgettable. It was one of the highlights of our trip. Overall, we had the time of our lives in Cancun. We made so many wonderful memories as a family and we wouldn't hesitate to stay at Sunscape Cancun by Hyatt again when we return. Thank you to the entire staff for making our vacation so special!
Check-In 3:00 PM - midnight
Check-Out 12:00 PM
Year of Last Renovation: 2017
Floors: 6
Rooms: 458
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 458
Handicap Rooms: 2
Suites: 422
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 3
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Ownership: Playa Hotels & Resorts
Nightly Parking: No c
Total Taxes: 16.00%
Total Misc Fees: $0.00 USD
Cancellation: 7. CANCELLATION POLICY OF ENTIRE GROUP: In the event that the Client terminates this Agreement other than as may be expressly permitted herein, the Client shall pay within _5_ days of notice of cancellation, in lieu of any other amounts due hereunder or
Check-In Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards; cash is not accepted
- Some water is reused through a grey water recycling system
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- 24-hour front desk
- ATM/banking
- Airport transportation
- Airport transportation (surcharge)
- Arcade/game room
- At least 80% of all lighting comes from LEDs
- Babysitting or childcare (surcharge)
- Banquet hall
- Barbecue grill(s)
- Beach cabanas (surcharge)
- Beach sun loungers
- Beach towels
- Beach volleyball on site
- Business center
- Check In: 3:00 PM - midnight
- Check Out: 12:00 PM
- Children's club
- Children's club (free)
- Children's pool
- Coffee/tea in common areas
- Comprehensive recycling policy
- Computer station
- Concierge services
- Conference space
- Conference space size (feet) - 5726
- Conference space size (meters) - 532
- Cooking classes on site
- Couples/private dining
- Designated smoking areas
- Designated smoking areas (fines apply)
- Designer stores on site
- Dry cleaning/laundry service
- Ecotours nearby
- Elevator
- Evening entertainment
- Fitness classes on site
- Fitness facilities
- Free WiFi
- Free reception
- Free self parking
- Free valet parking
- Free water park access
- Full-service spa
- Garden
- Gift shops or newsstand
- Golfing nearby
- Green Globe
- Grey water recycling system
- Guest education on local ecosystems and culture
- Hair salon
- Internet access
- Internet access - wireless
- Laundry facilities
- Library
- Luggage storage
- Multilingual staff
- Nightclub
- No cribs (infant beds) available
- No rollaway/extra beds available
- Number of bars/lounges - 3
- Number of beach bars - 1
- Number of coffee shops/cafes - 1
- Number of meeting rooms - 5
- Number of outdoor pools - 2
- Number of poolside bars - 1
- Number of restaurants - 10
- Off-street parking
- Parking onsite
- Personal motorized watercraft on site
- Pets not allowed
- Playground on site
- Pool sun loungers
- Pool umbrellas
- Porter/bellhop
- Professional property host/manager
- Proposal/romance packages available
- Recycling
- Safe-deposit box at front desk
- Sailing nearby
- Sauna
- Scooter/moped rentals nearby
- Shopping on site
- Snack bar/deli
- Spa services on site
- Splash pad
- Steam room
- Surfing/bodyboarding nearby
- Television in common areas
- Terrace
- Tours/ticket assistance
- Turkish bath/Hammam
- Vegan menu options available
- Vegetarian menu options available
- Water dispenser
- Water dispenser use by guests actively encouraged
- Water skiing nearby
- Water-efficient showers only
- Water-efficient toilets only
- Waterslide
- Wedding services
- Wheelchair accessible
- Wheelchair accessible path of travel
- Windsurfing nearby
'Real Green' is an environmentally friendly practices program designed to encourage both guest and staff participation in sustainable practices such as sorting and recycling waste, quality controls over the laundering of towels and linens, as well as the use of light sensors in restrooms and other public spaces. Real Resorts Group added sustainable practices in its four properties taking specific actions like preserving energy, reducing water consumption and reducing carbon dioxide emissions – enabling us to be a green group. We invite you to join us and follow our example as we are all connected! The Intelligent Suite System Design All of our suites are Intelligent Suites. The Intelligent Suite has a built in system connected to the resort's electronic central that senses the presence of the guest 24-hours a day through an opaque-body scanner, the temperature inside the suite, and how many lights are on. When the guest leaves the suite, it automatically reduces the number of lights on, and adjusts the temperature and humidity allowing energy consumption to be reduced. It also turns off the air conditioning when the guest opens the door to the terrace, and turns it back on when they close the door. Water: the most valuable resource
ALL INCLUSIVE FEATURES - Room Category of your selection, accordingly to above room categories and rates - Two Pools - Chaise Longue available around the Pool and at the beach - Concierge Service - Breakfast, lunch & dinner a la carte & Buffet style (lobster, jumbo Shrimp and fine cuts with surcharge). - Vegetarian and Low Calories Food - Assorted Snacks - Domestic and selected international drinks. - Live Music at Kaa Lobby Bar offering an array of assorted Tequilas & Wines - Self-service snacks on Cravings - Room service once a day from 7:00 to 22:00 hrs. - Minibar stocked with soft drinks, beer and water in room. - Daily social activities and aerobics program - SPA Aura Steam Room and Sauna, as well as hydro massage al fresco bathtub (Treatment and massages subject to charge) - Nightly live entertainment and Professional Shows. - Fully equipped fitness center includes spinning program - Camp Alltra - Waiter service around pool
Complimentary parking 24hrs
Complimentary Wireless fidelity internet in All Resort areas.
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Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership
With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation
Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind
Meeting and event space is handled with care and the professionalism deserved
The Hyatt Hotels and Resorts highlights above are subject to change without notice.
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FAQs about Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
What time is check in?
Check in time is 3:00 PM - midnight based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have?
There are 458 rooms in the property.
Is there any meeting space at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
Yes, they have 3 meeting rooms that can support various table layouts.
What kind of breakfast is at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
ALL INCLUSIVE FEATURES - Room Category of your selection, accordingly to above room categories and rates - Two Pools - Chaise Longue available around the Pool and at the beach - Concierge Service - Breakfast, lunch & dinner a la carte & Buffet style (lobster, jumbo Shrimp and fine cuts with surcharge). - Vegetarian and Low Calories Food - Assorted Snacks - Domestic and selected international drinks. - Live Music at Kaa Lobby Bar offering an array of assorted Tequilas & Wines - Self-service snacks on Cravings - Room service once a day from 7:00 to 22:00 hrs. - Minibar stocked with soft drinks, beer and water in room. - Daily social activities and aerobics program - SPA Aura Steam Room and Sauna, as well as hydro massage al fresco bathtub (Treatment and massages subject to charge) - Nightly live entertainment and Professional Shows. - Fully equipped fitness center includes spinning program - Camp Alltra - Waiter service around pool
What parking is available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
Complimentary parking 24hrs
How much does internet cost?
Complimentary Wireless fidelity internet in All Resort areas.
Is there a gym at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
Yes, there is a pool on-site at the property. Two magnificent Pools and our Water Park. CAMP ALLTRA FOR KIDS & HASHTAG# TEEN CLUB “Camp Alltra” For kids and all the Family, where kids from 4 to 12 will enjoy building sand castles, enjoying aquatic activities, painting faces, playing the hula-hoop and more open from 09:00 a.m. to 08:00 p.m. Camp Alltra Aquatic Park, a unique adventure of its kind, kids will love the replica of a Pirate boat form the XVII century, a mediaeval castle, toboggans and water canyons, creating an aquatic scape for kids from 4 to 12 years old. Kids commands the Pirate Boat, with sails and Captain Bridge to watch anchor and water canyons, open from 09:00 to 06:00 p.m. “Hashtag#” Teens Club, a program specially designed for teen from 13 to 17 years old where they will enjoy and socialize with others of same age, including entertainment educative activities, and videogames with de Wii competition, open from 12:00 p.m. to 8:00 p.m.
Is there shuttle service at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?
20 min away from Cancun International Airport
- La Isla Shopping Mall - 1.4 mi
- Acuario Interactivo (Interactive Aquarium) - 1.5 mi
- Yamil Lu'um - 1.5 mi
- Nautilus Diving and Training Center - 1.6 mi
- Cancun Convention Center - 1.8 mi
- Plaza Caracol - 1.9 mi
- Luxury Avenue - 2.5 mi
- Playa Tortuga - 2.5 mi
- Playa Langosta - 3.8 mi
- Cancun Hotel Zone - 4.0 mi
- Museo de Arte Popular Mexicano - 4.3 mi
- Aquaworld - 4.5 mi
- Playa Las Perlas - 6.0 mi
- Playa Delfines - 7.0 mi
- El Rey Ruins (Zona Arqueologica El Rey) - 7.1 mi
- Puerto Juarez - 7.3 mi
- City Centre Cancun - 8.1 mi
- Downtown Cancun - 8.6 mi
- Downtown Puerto Juarez - 9.0 mi
- Wet n' Wild (Parque Nizuc Waterpark) - 12.4 mi
- Isla Mujeres Airport (ISJ) - 14.2 mi
- Cancun Intl. Airport (CUN) - 15.0 mi
- Downtown Isla Mujeres - 15.2 mi
- Crococun Zoo - 29.8 mi
- Downtown Puerto Morelos - 32.5 mi
- Puerto Morelos - 33.1 mi
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We had an amazing stay at Sunscape Cancun by Hyatt! From the moment we arrived until the day we left, our family had a wonderful experience. Every staff member we encountered was friendly, respectful and welcoming. They always greeted us with a smile and made us feel at home. We enjoyed everything the resort had to offer and there was always something fun to do. This resort is truly a family friendly destination. Our daughter had the best time and it was heartwarming to see so many children laughing, playing and making memories while parents enjoyed themselves too. The atmosphere is lively, energetic and full of happy families. If you're traveling with kids, I highly recommend this resort. We also booked an excursion during our stay and the tour guides were fantastic! They were friendly, knowledgeable and made the entire experience fun and unforgettable. It was one of the highlights of our trip. Overall, we had the time of our lives in Cancun. We made so many wonderful memories as a family and we wouldn't hesitate to stay at Sunscape Cancun by Hyatt again when we return. Thank you to the entire staff for making our vacation so special!
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What is cool about this hotel?
Its all‑inclusive setup with 10 restaurants, multiple bars, two outdoor pools plus free water park access and beachside amenities, together with a full spa (steam room, sauna, hydro‑massage), daily live entertainment and a kids’ club make it a fun option for families and couples.