The Holiday Inn Express Hartford Hotel is conveniently situated in the heart of the "Insurance Capital" and is easily accessed from Interstates I-91 and I-84. The hotel is located directly across from the Bushnell Park and features views of the Capital Building. We are located downtown, steps away from the Civic Center, the Federal Building and the one block away from Union Station. We feature 96 appointed guest rooms with King size or Two Double beds, two phone lines with data port, complimentary high speed internet service, irons/iron boards,hair dryers, cable TV, coffeemaker, microwaves and refridgerators. We offer complimentary unlimited access to our business center and fitness room. We also offer complimentary deluxe continental breakfast for all overnight guest. We are a 9 story building with over 1400 square feet of event space and offers on-site parking.
Star Rating:
Local Attractions:
Hartford Civic Center, Connecticut Convention Center, Union Train and Bus Station, Wadsworth Atheneum, Bushnell Park and Theatre, Hartford Stage, Mark Twain House, Dodge Music Theater
Hotel Reviews for Holiday Inn Express Hartford Downtown
3.5out of 5Based on 92 guest reviews, Average
Based on 100 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
15
Very Good
30
Average
32
Poor
13
Terrible
10
Most Recent Traveler Reviews:
“Very reliable and great service”
Apr 16, 2013
Centralmaine, Maine | Trip type: Business
Second time staying here and been pleased both times. Price is reasonable for a great downtown location and had a great view of the capitol building. I came early so...
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Second time staying here and been pleased both times. Price is reasonable for a great downtown location and had a great view of the capitol building. I came early so no rooms so I hung out in the lobby area. The staff was very attentive and brought me over my keys as soon as the next room became available. They were all very friendly behind the desk. Was charged $16 bucks for parking and I don't think I did when I came a year ago, but in the scheme of things, very cheap for any overnight. « less
“Lazy hotel”
Apr 4, 2013
JakeFlake, Central Florida | Trip type: Business
This hotel is in a great location and one side of the hotel has beautiful panoramic views of the Capital building. It's very pretty. Internet service in the room was...
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This hotel is in a great location and one side of the hotel has beautiful panoramic views of the Capital building. It's very pretty. Internet service in the room was always reliable which is a big plus. But that's where the good ends. The thing that probably annoyed me the most was the heater/air in the room. They are the old fashioned loud, powerful blowers which you only have the ability to turn it warmer and cooler, so actual temp can be set. So it was really LOUD all the time if it was running. I found that using this outdated contraption, my room was either really hot or really cold if I turned it down. The rooms themselves are tiny. I had a king bed room and I barely had room to move around at all. The furniture is pretty dated and the lamps are very cheap. The lampshade on the desk lap was stained with some enormous yellow stain. The light switch as you entered the room did not control any lights that I could figure out. So when it was dark, I had to feel my way through the door when I unlocked it after dark. The bathrooms are sooo little and only have a pedastal sink, so for a woman that has a makeup bag, blow dryer, straightening iron and another bag of toiletries...it was impossible to make getting ready convenient. Something really difficult to deal with was the fact that there was only one outlet in the bathroom and it was on the back wall (behind you if you were standing in front of the sink/mirror). So your blowdryer had to be pulled from behind you to use it and if you had anything else to plug in, you have to do it out in the room itself. The lighting in the bathroom was not conducive to putting on makeup and neither was the lighting in the room itself. The continental breakfast is such low class and bare bones. There are places where hot food was supposed to go and probably previously did (like the freshly baked cinnamon rolls). Instead these areas sat empty. There were 2 choices for bread, bagels (that were kinda stale) and white bread. No muffins, no english muffins. There wasn't even one of those do it yourself belgian waffle makers that a lot of hotel's breakfast includes. No fruit at all on the first day, and only whole apples on my second morning. the plastic forks/knives were horrible quality. It just seems as though everything that they could have cut corners on, they did. I am thoroughly disappointed in the rooms, the breakfast and just about everything else. Some of the things are just plain lazy to me. Dirty lampshades, low class breakfast, cheap plates/utensils. I realize this is not a Hilton or a Marriott, but it's also not a Super 8 or Motel 6 either. Not impressed in any way. « less
“They Lost My Business”
Mar 31, 2013
Bev N, Grayson, Georgia | Trip type: Family
I walked into the lobby of this hotel to make a reservation. It was about 7:00 pm. The entrance was not very bright and there was no one at the...
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I walked into the lobby of this hotel to make a reservation. It was about 7:00 pm. The entrance was not very bright and there was no one at the front desk. I looked around and sitting in the corner were two people (a man and woman) talking and having a good time together. When I said hello the woman came over to me and asked what I wanted. She was so unprofessional and frankly seemed to be annoyed that I had bothered her. I asked her about the rooms and she provided quick, curt answers to my questions. I told her I would think things over, and then I left.
I was shocked at such a lack of good customer service. They obviously don't care about their clients. The first impression a customer has about a hotel is the front desk, and this hotel blew it big time!! Will never recommend them. « less
Read management response to this review.
Management response from IHGCare, Guest Relations Manager
Dear Bev N,
Thank you for taking the time to provide feedback on your experience. It is unfortunate your interaction with the staff prevented you from completing a stay at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.
Thank you again for your comments, we hope to have the opportunity to serve you again in the future.
having stayed in many hotels of a wide range of qualities, this falls on the high side of poor but i gave it an average rating out of fairness. front...
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having stayed in many hotels of a wide range of qualities, this falls on the high side of poor but i gave it an average rating out of fairness. front desk staff was friendly and obviously making an effort to do a good job which is appreciated. after that there is nothing good to write about. the hotel is old, dank and outdated, much like the rest of the city of hartford. my room was "non-smoking" but smelled like there were 100 wet ashtrays in the closet. there were no issues with cleanliness, just that the room was so old and used and stinky it was not a happy experience. our room phone worked but our friend's phone didn't ring at all. not a big deal but still, the phones should probably work? however, we used it only to crash after a show at the XL center and for that purpose and price it is acceptable. « less
“mediocre hotel in a good location for xl center”
Feb 24, 2013
Richard M, new brunswick canada | Trip type: Couples
Stayed here on a saturday night while attending a concert at the nearby xl center. Staff was very good in assisting me. Hotel building is very dated and room was...
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Stayed here on a saturday night while attending a concert at the nearby xl center. Staff was very good in assisting me. Hotel building is very dated and room was tiny. Location is a 3 minute walk to xl center. Breakfast was not ready the next morning and we left after just having some eggs. Room was clean but in my opinion the hotel is not of holiday inn express quality. Would probably look else where next time. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual reservations must be cancelled by 6pm on the day of arrival to avoid one night's room and tax charge
Nightly Parking:
$9
Total Taxes:
12.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Holiday Inn Express Hartford Downtown
Standard Room
One Bed or
Two Beds
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One King Bed Leisure Nonsmoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Two Double Beds Nonsmoking
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One Queen Bed Accessible Nonsmoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Holiday Inn Express Hartford Downtown
Air conditioning
Alarm clock
Baggage storage facilities
Central location
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Holiday Inn Express Hartford Downtown
Closest airport is Bradley International Airport which is 13 miles north of the hotel. We have no shuttle service from the airport just transportation within the downtown area. Average taxi charge one way is $30.00.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I was able to find something that suited my needs and I was in contact with the hotel directly. The service was very user friendly, quick and efficient. I will definitely be using this service again." S.B. - Ottawa, Canada
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Based on 100 traveler reviews 
Value
“Very reliable and great service”
“Lazy hotel”
“They Lost My Business”
“good effort, poor results”
Standard Room
One King Bed Leisure Nonsmoking
Two Double Beds Nonsmoking
One Queen Bed Accessible Nonsmoking