A rich merger of San Antonio history and culture since its first debu in the early 60's, El Tropicano Riverwalk offers a comfortable atmosphere to meet the needs of all guests. When searching for a hotel with the finest quality and service for a reasonable price, El Tropicano has the ability to adapt to any event with a dedicated staff that can provide a solution to a given situation.
We are a non-smoking hotel.
Star Rating:
Local Attractions:
The San Antonio Riverwalk, the Hemisfair Plaza, the Rivercenter Mall, the King William District, the 30 minute drive to Seaworld, Six Flags Fiesta Texas and Schlitterban
May 19, 2013
BikerBear143, Spalding | Trip type: Friends getaway
... Booked this hotel for its location on the Riverwalk - which it is and very close to a boat stop.
The outside and lobby area look decent but the...
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... Booked this hotel for its location on the Riverwalk - which it is and very close to a boat stop.
The outside and lobby area look decent but the check-in staff were rude and disinterested. I was greeted with "Yes?" ... no hello, how are you or any pleasantry. I gave my details and halfway through the booking in procedure the receptionist was approached by another member of staff - without an apology or a glance in my direction she turned away and had a long conversation with this person. I asked about car parking (I had pre-booked it with the room) and was told "round back or get the valet to park it" - very abrupt.
On going up to the 6th floor room we found the corridor carpets to be filthy and stained. The carpet in our room was the same and looked as though a bucket of dirty water had been spilled on it and left to dry. We had no curtains (neither sheer nor material) only blackouts. The paintwork was chipped and peeling and the room felt "old". On the plus side the beds were comfortable and the bedding clean. The bathroom was very small.
I asked at reception about curtains and was told (by the same receptionist) "yea, there should be sheers but some rooms don't have them, sorry" ... she then turned away.
Later that evening we went to the bar and asked for a martini and sprite - the barman looked blank and said "Eh?" - I repeated "a Martini please with sprite" - again "Eh? ..... I can make you lemon drop cocktail" ...... I cannot believe that a half decent barman does not know what a martini is.
When we checked out two days later I went to reception to ask for the name of the manager so I could log a complaint .... the gentleman who I spoke with said "Oh you want Carly over there - she's the manager on duty" - unfortunately Carly was the person I wished to complain about so thought it inappropriate to speak to her so asked for the name of the General Manager but all the gentleman would tell me was "Carly is the manager on duty" - I gave up!!!!!
I have written to the hotel but heard nothing from them.
May 16, 2013
Ardie V, Kerrville, Texas, United States | Trip type: Couples
My husband & I absolutely love this hotel. It is my favorite by far. We have stayed here at least 6 times in the last year and keep going back....
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My husband & I absolutely love this hotel. It is my favorite by far. We have stayed here at least 6 times in the last year and keep going back. I've stayed for my birthday, Christmas weekend, Mothers day & several others. I've never had a complaint and I always look forward to going back. The pool is fabulous with the pool bar close at hand and in the summer they offer smores around the campfire at the pool. This hotel is downtown but not immediate downtown, maybe a 10 minute trolley ride which is nice if you want to be close but not in the middle of the hustle & bustle. The breakfast in this hotel is great and they have a little coffee bar with fresh sandwiches and stuff. Parking has always been a little pricey but if your lucky your booking may imclude it along with breakfast or drink vouchers. We've stayed with our 4 kids and for a couples get away. « less
“A nice hotel at the riverwalk”
May 16, 2013
Nader E, Tampere | Trip type: Family
We stayed over with my family, we booked two rooms, in one of the rooms the shower was broken, so I called the deskinfo and informed them, they repaired it...
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We stayed over with my family, we booked two rooms, in one of the rooms the shower was broken, so I called the deskinfo and informed them, they repaired it swiftly. Rooms are nice and big, good beds and comfortable, clean in main areas but if you look in the sides and in some places you might find a good layer of dust. For the price paid, I'd say you will not get anything similar by the river, so if you do want the riverwalk, then just go for it, otherwise if you are willing to spend, then maybe the extrastars hotels might be your option. « less
“What a great place!”
May 15, 2013
debbielpatton, Houston, Texas | Trip type: Couples
I always read reviews before I go anywhere and I always say the same things to myself..."some of the people that write some of these reviews must be some of...
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I always read reviews before I go anywhere and I always say the same things to myself..."some of the people that write some of these reviews must be some of the most unhappiest and/or uptight people in the world". We stayed at the hotel during our birthdays and couldn't have asked for a better place. Yes, the place was older, so what - it was clean - that's what I care about. The bed was comfortable, to me. There was coffee and tea in the room. No refrigerator in our room. It has been updated and the place is huge. I booked through a third party and got a great rate. Called the hotel once I got a reservation number and asked for a room on the river side. The person we talked to was very friendly, and we got a great room with a great view! The hotel is a little walk from all the action, which is the way I prefer. I need exercise so it all worked out for me. All the hotel staff were friendly and accommodating. They have no room service if you're into that you might be disappointed. I was sick one day and couldn't get out of the room so my husband went down to the front desk and they had a ton of delivery/takeout menus that deliver to the hotel. They pool area looked great, didn't really go around it too much as it was a way too cool for me. The one down side, the parking it a little steep, $15/day (I think). On two separate days we came back from playing around the city and the parking lot was filled. The parking attendant valeted our car at no extra charge. I personally would advise going ahead and paying this crazy parking fee as the parking around the hotel is very limited, mostly metered. There's a pay lot a couple blocks down, but the area is a little "not so nice". I loved this place and will be going back on my next trip to San Antonio. « less
“Love this hotel”
May 15, 2013
Laura C, Jacksonville, Alabama | Trip type: Family
I stumbled upon this hotel on my third trip to San Antonio last year. I loved it. Walked out the front door and down to to the river level to...
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I stumbled upon this hotel on my third trip to San Antonio last year. I loved it. Walked out the front door and down to to the river level to catch the Rio Taxi or the Trolley (bought tickets for the trolley at the front desk). The hotel itself is obviously older, the rooms were well maintained, the lobby beautiful, the cost reasonable. I always check this hotel first when I am returning to San Antonio. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Two Full Beds Poolside Nonsmoking
2 double beds. Desk. 27-inch television. Cable television service. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
Standard
1 king bed or 1 queen bed or 2 double beds. Desk. 27-inch television. Cable television service. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Rollaway beds available. Cribs (infant beds) available. Turndown service (on request). Air conditioning. Climate control. Window opens. Daily housekeeping. Non-smoking only.
One queen bed nonsmoking
1 queen bed. Pool view. River view. Desk. 27-inch television. 36-inch flat-screen TV. Cable television service. Premium television channel(s). Free movie channels. Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
Queen bed accessible room nonsmoking
1 queen bed. Desk. 27-inch television. Cable television service. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
King Wheelchair Accessible Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Two Double Beds Nonsmoking
2 double beds. Desk. 27-inch television. Cable television service. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
King bed non smoking
1 king bed. Desk. 27-inch television. Cable television service. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
Amenities - El Tropicano Riverwalk Hotel
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Bus parking
Car rental
Central location
Child facilities
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Terrace
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicySmall pets, under 25 lbs. allowed. Fee is $75.00 with $25.00 being refundable if there is no damage to the room.
Airport & Shuttle Information - El Tropicano Riverwalk Hotel
The San Antonio International Airport is 10 miles away
Airport Shuttle? Sorry, no airport shuttle available.
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Previously Known As: El Tropicano Hotel, El Tropicano Riverwalk, El Tropicano Riverwalk Hotel Holiday Inn
Based on 472 traveler reviews 
Value
Cleanliness
“Would not stay again ...”
“Our absloute favorite”
Two Full Beds Poolside Nonsmoking
Standard