Employment Openings

Security Notice: Beware of Fake Jobs Posted That Are Not From Us

We have identified unauthorized job postings by individuals unaffiliated with our company. These fraudulent listings often involve hotel review positions that require candidates to deposit money before receiving payment. Please be advised that HotelPlanner has no association with these postings and never requires monetary deposits during our hiring process.

Please be advised that HotelPlanner has no connection to these postings, and we never ask employees or candidates to deposit money as part of our hiring process.

If you encounter any suspicious job posting or communication claiming to be from HotelPlanner, please:

1. Verify the job posting through our official website or contact us directly
2. Do not share personal or financial information with unauthorized individuals
3. Report fraudulent activity to local authorities or online fraud reporting platforms

Your security is our priority. For questions or concerns, please contact our team.

Director of Operations
West Palm Beach, FL

HotelPlanner, a leader in the online travel industry, is seeking a dynamic and experienced Director of Operations to oversee and optimize the efficiency of our global operations.

Key Responsibilities

Operational Leadership

• Provide strategic direction and leadership to the operations team, ensuring alignment with the company’s overall vision and business objectives.
• Oversee day-to-day operations, ensuring efficient workflows across various functions, including customer service, supplier management, technology, and travel partnerships.
• Develop and implement process improvement strategies to enhance operational efficiency and scalability.

Performance Management

• Establish and monitor key performance indicators (KPIs) to measure operational success, identifying areas for continuous improvement.
• Drive operational excellence initiatives to reduce costs, enhance productivity, and improve overall customer experience.
• Implement robust quality control processes to ensure compliance with industry regulations and internal policies.

Team Development & Leadership

• Build and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and accountability.
• Develop and implement employee training programs to enhance skills and improve operational performance.
• Conduct performance reviews, provide constructive feedback, and support career development for team members.

Vendor & Partner Management

• Establish and maintain strong relationships with key vendors, partners, and service providers to ensure seamless operations.
• Negotiate contracts, set performance standards, and manage third-party agreements to ensure the highest levels of service and efficiency.
• Oversee global supplier networks to ensure timely delivery of services and maintain quality standards.

Strategic Planning

• Collaborate with leadership to define and execute long-term operational strategies in alignment with corporate goals.
• Lead the development of operational budgets and manage resources effectively to achieve financial targets.
• Identify opportunities for innovation, including the integration of innovative technologies, to improve operational processes and customer experience.

Customer-Centric Focus

• Championing a customer-first mindset by ensuring operations are created to deliver exceptional service across all touchpoints.
• Analyze customer feedback and market trends to inform operational improvements and service offerings.
• Ensure operational agility to respond to evolving customer needs and competitive pressures.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field.
• 10+ years of experience in operations management, preferably within the travel, e-commerce, or technology sectors.
• Proven experience leading large teams and managing multi-disciplinary operations at a level.
• Strong understanding of travel industry dynamics, technology platforms, and customer service excellence.
• Exceptional analytical and critical thinking skills with a track record of driving process improvements.
• Experience working in a global environment and managing diverse teams across multiple geographies.
• Excellent communication and leadership skills, with the ability to influence and collaborate at all levels of the organization.
• Strong financial acumen and experience managing operational budgets.
• Proficiency in operations software, project management tools, and data analytics.

Why Join HotelPlanner

• Be part of a world-class team driving innovation in the travel industry.
• Opportunity to shape the future of travel operations on a global scale.
• Competitive compensation and benefits package.
• Work in a fast-paced, dynamic, and customer-focused environment.

AI Engineer

Location: Remote or West Palm Beach, FL.
Salary: $80,000–$180,000 (commensurate with experience) + Annual Bonus Opportunity

Summary:

HotelPlanner is seeking an experienced and innovative AI Engineer to design, develop, and deploy intelligent agents that enhance both online and phone-based interactions across sales and customer service channels. This role also involves building internal tools and partner-facing dashboards for analytics and operational insight.

Key Responsibilities:

• Design and implement AI agents for customer support and sales across web and phone channels
• Develop internal and external dashboards and data tools
• Collaborate cross-functionally with product, engineering, and operations teams
• Ensure delivery of high-quality code, meeting project timelines with minimal oversight

Required Skills & Experience:

• Proficient in Node.js and Python
• Experience in prompt engineering using LLMs (ChatGPT, Claude, Gemini, LLaMA, etc.)
• Familiarity with agentic frameworks (LangGraph, CrewAI, Autogen)
• Strong understanding of PostgreSQL and Linux environments
• Ability to work independently, estimate project timelines, and meet deadlines
• Excellent written and verbal English communication skills, with the ability to correspond professionally with senior leaders, vendors, and VIPs

Preferred Skills:

• Experience with SQL Server
• Knowledge of vector databases
• Twilio integration (voice and messaging)
• Text-to-Speech and Speech-to-Text technologies
• Experience training custom models and building ETL pipelines
• Background in hospitality, travel, or events industries

Other Requirements:

• Successful completion of a basic criminal background check
• Ability to meet physical demands of the role
• Must be fluent in English (written and verbal), with strong business email writing skills

Work from Home - Make Money - Build Your Own Schedule!

HotelPlanner.com, the leader in online hotel sales and reservations with 18 years in business is adding quality people to educate hotels on the HotelPlanner platform and sell advertising placement. This can be done while working from the comfort and safety of your home. In this position you will set up phone appointments / zoom calls with hotels and review the HotelPlanner presentation deck in detail with each respective hotel. HotelPlanner will provide initial and ongoing training as well as support to make you successful. HotelPlanner will assign hotel leads in conjunction with the time zone / geographic region of the respective Hotel Planners.

• Qualifications -We give you all the skills! We want to work with money-motivated go getters who are confident in their ability to succeed.
• You must love talking to people, as this job requires you to be on the phone / zoom with hotel sales managers and general managers. You will spend your time making contact and building relationships with our hotels in your region of coverage.
• Leads are provided for our reps so they can focus on making the sale and closing the deal vs spending time prospecting.
• Our training program is designed to be an ongoing process with a helpful management team that is invested in the success of each person.
• We are looking for someone who loves a challenge.
• We have created a unique work atmosphere that fosters results while still maintaining a casual, fun aspect.

Requirements:

• Desktop or Laptop
• Chrome Browser
• Noise Cancelling Headset
• Hi-Speed Internet with an Ethernet connection
• Commitment to specific number of hours per week/month

Compensation: HotelPlanner provides up to 25% on all collected ad revenue sold and settled.

There are no application or training costs to you.

Suggested Commitment: 20 - 30 hours per week.

Work Location and Hours: Completely flexible