Omni Richmond Hotel

100 S 12th St, Richmond, VA 23219 US near Exit 74a on I-95 (~0.4mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Broad Street
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Very Good
4.0/5

Based on 2370 guest reviews

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  • Pool umbrellas
  • Free WiFi
  • Indoor pool
  • Breakfast available (surcharge)
  • Bar/lounge
  • Fitness facilities
  • Wheelchair-accessible pool
  • Free use of nearby fitness center
  • Free newspapers in lobby
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12/04/2020 - 12/05/2020
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7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Omni Richmond Hotel

Below are the verified reviews from guests that we have booked recently:
"Worst Omni I've been to."
Overall Score1.0/ 5
I've stayed at several of your omni resorts and this on needs help. There is no one to assist you with bags, no one to help you with parking, you actually have to go and look for the valet for parking who is sitting on his phone inside a little vestibule instead of trying to park cars. I parked across the street in the garage due to this issue. In addition There were no water bottles in my room, no mini bar, the staff was rude and unprofessional and the worst part, the receipt I was given showed 143 in charges then you attempted to charge me 193. I will be contesting this charge as this was not the amount I agreed to pay. Very disappointed with the Omni and I would never recommend this hotel to anyone I know until it gets some serious help.
(Individual traveler, booked 1 room), from US flag
02-Oct-2019 Verified Review, stayed from Sun Sep 29 to Mon Sep 30 2019 at a $127.00 average nightly rate.
"Awesome Stay"
Overall Score5.0/ 5
The hotel staff was very pleasant and room was nice and clean. Valet parking staff were very friendly and always helpful!
(Individual traveler, booked 1 room), from US flag
07-May-2019 Verified Review, stayed from Sat May 04 to Sun May 05 2019 at a $156.89 average nightly rate.
"Poor front desk service; poor room service."
Overall Score2.0/ 5
A request was made during the time of the reservation: adjoining rooms on the third floor. The front desk staff was not helpful in fulfilling the requests even with my early check in 1:00pm. The front desk staff said adjoining room on the third floor were not possible but two rooms next to each other were possible. The first room was not ready until after we approached housekeeping to please finish the room at 4:00pm. The room was finally ready at 5:00p The second room next door was not cleaned when my son, his wife and grandchild arrived late. They had to wait two hrs.
(Individual traveler, booked 1 room), from US flag
28-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sun Mar 24 2019 at a $149.00 average nightly rate.
"Great Staff"
Overall Score5.0/ 5
We were in town for a wedding and the Omni turned out to be a great choice. Even though the hotel was completely booked, the staff was extremely professional, helpful and went out of their way to make us comfortable. We give "A's to the front desk, shuttle driver, bell hops and wait staff.
(Individual traveler, booked 1 room), from US flag
24-Mar-2019 Verified Review, stayed from Sat Mar 23 to Sun Mar 24 2019 at a $161.00 average nightly rate.
"A liile disappointing."
Overall Score3.0/ 5
Wrong room initially. New room Had old food in fridge.
(Individual traveler, booked 1 room), from US flag
24-Mar-2019 Verified Review, stayed from Sat Mar 23 to Sun Mar 24 2019 at a $104.00 average nightly rate.
"Everything went smoothly!"
Overall Score5.0/ 5
Thanks to the courtesy van we were able to get everyone including grandparents to Thanksgiving dinner at Bookbinders without parking hassles. Amazingly the room thermostats worked well so I was able to have my room at 65 degrees and my mother (90 years old) kept hers at 78! That wasn't feasible in the house we rented last Thanksgiving! More than enough towels and toiletries. The Starbucks on the first floor was convenient. I just wish we had more time to enjoy the hotel. We ran to Belle Isle and that was great too. Holiday decorations were festive and added to the fun. We want to do it next Thanksgiving! We'll be back!
(Individual traveler, booked 1 room), from US flag
02-Dec-2013 Verified Review

Summary of Verified Reviews

83
Very Good

Summary of 1,755 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 83/100 based on reviews from all travelers.

"Very good business hotel. Close to Starbucks. Great pool. Great location."

Pool

86/100
23 reviews

"Great pool."

Service

79/100
419 reviews

"Friendly and professional housekeepers." Decent reception, but less impressive bar service. Valet service is ok. Good shuttle service. Poorly managed with subpar restaurant service. Room service is average. Hotel security is ok.

Location

79/100
248 reviews

"Great location. Accessible by car, but parking is costly." Great sightseeing, restaurants and shopping nearby.

Room

76/100
390 reviews

"New rooms with excellent beds, TVs, and views." Rooms are fairly clean, though poorly-maintained. Bathrooms are large but with substandard cleaning. Kitchenette, minibar, A/C and furniture not great quality. Shower was ok.

Cleanliness

72/100
159 reviews

"Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms."

Breakfast

62/100
47 reviews

"Decent and moderately priced breakfast."

Food

54/100
80 reviews

"Decent food and okay desserts. Pricey, subpar menu."

Value

50/100
102 reviews

"Fairly good value for money. Relatively high internet cost." Food is a bit overpriced. Acceptable breakfast prices.

WiFi

46/100
32 reviews

"Wifi quality could be improved. Relatively high internet cost."

Wellness Area

40/100
20 reviews

"Poorly reviewed fitness area."

Rated 79/100 based on reviews from families.

"Great pool. Pleasant entrance area."

Location

81/100
34 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

77/100
54 reviews

"Reception is decent, with overall friendly and professional service." Valet service is ok.

Room

76/100
55 reviews

"Fairly clean, spacious rooms with great beds, but poorly rated bathrooms."

Cleanliness

75/100
22 reviews

"Clean hotel facilities. Room cleanliness is acceptable."

Breakfast

64/100
9 reviews

"Breakfast is average."

Food

54/100
10 reviews

"Food is all right."

Rated 84/100 based on reviews from couples.

"Great view."

Service

79/100
38 reviews

"Friendly service, and reception was okay."

Location

75/100
24 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

71/100
13 reviews

"Relatively clean rooms."

Room

71/100
40 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms.

Comfort

69/100
23 reviews

"Spacious, moderately comfortable rooms with excellent beds, but noise problems."

Breakfast

60/100
7 reviews

"Breakfast is average."

Food

54/100
8 reviews

"Food is all right."

Value

51/100
16 reviews

"Fairly good value for money."

WiFi

27/100
6 reviews

"Complaints about WiFi."

Rated 73/100 based on reviews from business travelers.

"Friendly service. Clean."

Location

81/100
7 reviews

"Great location."

Service

81/100
12 reviews

"Friendly service."

Room

69/100
11 reviews

"Rooms are alright, but bathrooms are not great. Shower was ok."

Rated 75/100 based on reviews from solo travelers.

"Great room. Fantastic service."

Service

79/100
6 reviews

"Fantastic service."

Room

71/100
9 reviews

"Great room."

Rated 79/100 based on reviews from all travelers.

"Very good business hotel. Close to Starbucks. Great pool. Great location."

Pool

86/100
23 reviews

"Great pool."

Service

79/100
415 reviews

"Friendly and professional housekeepers." Decent reception, but less impressive bar service. Valet service could be better. Good shuttle service. Poorly managed with subpar restaurant service. Room service is average. Hotel security is ok.

Location

79/100
247 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

Room

76/100
387 reviews

"New rooms with excellent beds, TVs, and views." Rooms are fairly clean, though poorly-maintained. Bathrooms are large but with substandard cleaning. Kitchenette, minibar, A/C and furniture not great quality. Shower was ok.

Cleanliness

72/100
159 reviews

"Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms."

Breakfast

62/100
47 reviews

"Decent and moderately priced breakfast."

Food

54/100
80 reviews

"Decent food and okay desserts. Pricey, subpar menu."

Value

50/100
101 reviews

"Value for money could be better. Relatively high internet cost." Food is a bit overpriced. Acceptable breakfast prices.

WiFi

42/100
29 reviews

"Wifi quality could be improved. Relatively high internet cost."

Wellness Area

40/100
20 reviews

"Poorly reviewed fitness area."

Rated 78/100 based on reviews from families.

"Great pool. Pleasant entrance area."

Location

81/100
34 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

77/100
53 reviews

"Efficient, friendly service with a nice reception. Valet service is ok."

Room

76/100
54 reviews

"Fairly clean, spacious rooms with great beds, but poorly rated bathrooms."

Cleanliness

75/100
22 reviews

"Clean hotel facilities. Room cleanliness is acceptable."

Breakfast

64/100
9 reviews

"Breakfast is average."

Food

54/100
10 reviews

"Food is all right."

Rated 81/100 based on reviews from couples.

"Great view."

Service

79/100
38 reviews

"Friendly service, and reception was okay."

Location

75/100
24 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

71/100
13 reviews

"Relatively clean rooms."

Room

71/100
40 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms.

Comfort

69/100
23 reviews

"Spacious, moderately comfortable rooms with excellent beds, but noise problems."

Breakfast

60/100
7 reviews

"Breakfast is average."

Food

54/100
8 reviews

"Food is all right."

Value

51/100
16 reviews

"Fairly good value for money."

WiFi

28/100
5 reviews

"Complaints about WiFi."

Rated 70/100 based on reviews from business travelers.

"Friendly service. Clean."

Location

81/100
7 reviews

"Great location."

Service

81/100
12 reviews

"Friendly service."

Room

69/100
11 reviews

"Rooms are alright, but bathrooms are not great. Shower was ok."

Rated 78/100 based on reviews from solo travelers.

"Great room. Fantastic service."

Service

79/100
6 reviews

"Fantastic service."

Room

71/100
9 reviews

"Great room."

Review Semantics by TrustYou

Property Description

With a stay at Omni Richmond Hotel in Richmond (Downtown Richmond), you'll be steps from Shockoe Slip and 6 minutes by foot from Virginia Governor's Mansion. This 4-star hotel is 0.5 mi (0.9 km) from Virginia Civil Rights Memorial and 0.6 mi (0.9 km) from Virginia Commonwealth University.

Enjoy American cuisine at Trevis Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to noon for a fee.

Stay in one of 359 guestrooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Shockoe Slip - 0.1 km / 0.1 mi
Central Business District - 0.1 km / 0.1 mi
Canal Walk - 0.4 km / 0.2 mi
Richmond Old City Hall - 0.4 km / 0.2 mi
Virginia Governor's Mansion - 0.5 km / 0.3 mi
Broad Street - 0.5 km / 0.3 mi
Virginia Civil Rights Memorial - 0.5 km / 0.3 mi
Virginia State Capitol - 0.6 km / 0.4 mi
Capitol Square - 0.6 km / 0.4 mi
Virginia Commonwealth University - 0.6 km / 0.4 mi
Federal Reserve Bank of Richmond Money Museum - 0.6 km / 0.4 mi
Egyptian Building - 0.7 km / 0.4 mi
St. Paul's Episcopal Church - 0.7 km / 0.4 mi
Virginia Commonwealth University Medical Center - 0.7 km / 0.4 mi
Richmond City Hall - 0.8 km / 0.5 mi

The preferred airport for Omni Richmond Hotel is Richmond Intl. Airport (RIC) - 12.7 km / 7.9 mi

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Don't miss out on recreational opportunities including a health club and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 miles.

Green Sustainability

Recycling Program Energy Management System installed in 2011 Guestroom linens changed daily by request only

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Shopping on site
  • Pool umbrellas
  • Conference space size (meters) - 15000
  • Free WiFi
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Fireplace in lobby
  • Indoor pool
  • Restaurant
  • Multilingual staff
  • Conference center
  • Electric car charging station
  • Breakfast available (surcharge)
  • Bar/lounge
  • Number of coffee shops/cafes - 2
  • Elevator
  • Fitness facilities
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Year Built - 1987
  • Number of buildings/towers - 1
  • Total number of rooms - 359
  • Number of floors - 19
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Food and water bowls
  • Wheelchair-accessible concierge desk
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible pool
  • Health club
  • Free use of nearby fitness center
  • Free newspapers in lobby
  • Wedding services
  • Free area shuttle
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Smoke-free property
  • Safe-deposit box at front desk
  • Self parking (surcharge)
  • Conference space
  • Computer station
  • Terrace
  • ATM/banking
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • Concierge services

Airport & Shuttle Information

Richmond International Airport. 8 Miles away or 15 minutes drive time

Local Shuttle Info: Complimentary shuttle within 5 mile radius, Monday-Friday

Breakfast Information

A full breakfast menu is served daily at Trevi''s (in-house restaurant). A la carte items available at various price points. Plated options ranging from $13.00-$16.00. Continental Buffet is $13.00. The Omni''s signature Art of Breakfast buffer is $18.00 plus tax and features cage-free eggs, organic fiber rich cereals, steel cut oats, gluten free breakfast breads, cook-to-order omelets, fresh fruits, yogurts, applewood smoked bacon, and our signature blueberry maple sausage patties that do not contain hormones or additives.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 20

Maximum number of pets per room 1

Pet maximum weight in kg is 9

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Only dogs are allowed

Pets allowed

$50 per pet fee, 25 pound limit, no exotic pets, two pet max.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 25 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Property confirms they are implementing guest safety measures

Contactless check-out is available

Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

About Omni Hotels

  • More than 350 locations in 60 countries offering exceptional service for leisure and business travelers alike
  • Select Guest is a free loyalty program where members can earn free nights, free Wi-Fi, and other benefits such as pressings, morning beverages, and an faster check-in/check-out
  • Guest services include a 24-hr business center, same day dry cleaning and laundry service, gift and coffee shop, and housekeeping twice a day upon request

The Omni Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Omni Richmond Hotel

Rate fluctuations of Omni Richmond Hotel

The chart above shows trends of prices for both group rates and the best individual traveler prices our rate checker could find at the time the group offer was placed. The lowest group/meeting rate displayed is 46.6% in the month of August 2018 and the highest average individual rate is $279 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Omni Richmond Hotel in a month when rates are lower.

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Testimonials:

Testimonials icon
"This was truly a great service and I will be using it in the future. It was great for your company to do most of the work for me!! Thanks for the service!!" L.B. - Frederick, MD

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