Hilton Richmond Downtown

501 E Broad St, Richmond, VA 23219 US near Exit 186 on I-64 (~0.5mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Greater Richmond Convention Center
Cleaning Policy: Hilton CleanStay program
Select Your Room:
11/28/2020 - 11/29/2020
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7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hilton Richmond Downtown

Below are the verified reviews from guests that we have booked recently:
"Gorgeous and Clean."
Overall Score5.0/ 5
It's not ideal to travel during a pandemic, but knowing that Hilton is making sure the rooms are sanitized but not looking "sterile (meaning the room was still inviting)" helps make the traveling much more at ease. Loved my stay and would definitely stay again. The high ceilings were especially amazing!
(Individual traveler, booked 1 room), from US flag
22-Sep-2020 Verified Review, stayed from Fri Sep 18 to Sun Sep 20 2020 at a $112.99 average nightly rate.
"Worst Stay"
Overall Score1.0/ 5
Very Disappointed
(Individual traveler, booked 1 room), from US flag
13-Sep-2020 Verified Review, stayed from Sat Sep 12 to Sun Sep 13 2020 at a $146.99 average nightly rate.
"Disappointed"
Overall Score3.0/ 5
The guests in the room next to mine were smoking in their room which due to this it eventually made its way into my room. I thought smoking was illegal in hotels? Quiet hours start at 10pm but yet these people didn’t quiet down until 4:30am was disappointing to experience this in a Hilton hotel!
(Individual traveler, booked 1 room), from US flag
16-Aug-2020 Verified Review, stayed from Fri Aug 14 to Sat Aug 15 2020 at a $132.99 average nightly rate.
"Too much for too little."
Overall Score3.0/ 5
When all services are offered I don't mind paying for it. But not having a coffee shop or restaurant and not putting coffee makers and microwaves in the rooms to offset makes this hotel overpriced. Oh and no maid service. Not to mention that the downtown looks like a warzone with all the boarded up shops. Not a good experience this time and will probably choose another the next stay. Too much $$$ for too little service.
(Individual traveler, booked 1 room), from US flag
14-Aug-2020 Verified Review, stayed from Fri Aug 07 to Mon Aug 10 2020 at a $129.68 average nightly rate.
"Great Experience!"
Overall Score5.0/ 5
Convenient location, helpful staff, beautiful room with high ceilings! If you need linens and pillows for the sofa bed, best to tell them at check as they will need to bring them to the room.
(Individual traveler, booked 1 room), from US flag
15-Mar-2020 Verified Review, stayed from Fri Mar 06 to Sun Mar 08 2020 at a $200.92 average nightly rate.
"Definitely stay if in Downtown Richmond"
Overall Score5.0/ 5
Friendly staff and great service. Brought us to our room some sparkling wine and chocolate covered strawberries complimentary for our anniversary.
(Individual traveler, booked 1 room), from US flag
10-Jan-2020 Verified Review, stayed from Fri Jan 10 to Sat Jan 11 2020 at a $137.57 average nightly rate.
"Women be sure your name is on the RESERVATION."
Overall Score4.0/ 5
If you are a woman, make a absolutely sure YOUR name is on your reservation. I made the reservation from home in my husband's name. I attempted to check in and was told I was not permitted to until my husband was finished checking the car with the valet. While my husband was there they "allowed" me to put my name on the room. I've traveled the world and have NEVER had this problem. Was told it was security and I get this, but the attitude was demeaning. While I was there another woman attempted to do something with her room but again her name was not on the room. The hotel was great, but we aren't in the 1920s. Handling this issue needs to be addressed if this is Hilton Policy. It dampened my opinion of this stay for sure.
(Individual traveler, booked 1 room), from US flag
15-Dec-2019 Verified Review, stayed from Fri Dec 13 to Mon Dec 16 2019 at a $148.68 average nightly rate.
"Friendly and Courteous"
Overall Score5.0/ 5
We stayed there for two nights for a wedding. The hotel was clean and quiet and all the employees were friendly and courteous.
(Individual traveler, booked 1 room), from US flag
14-Nov-2019 Verified Review, stayed from Sat Nov 09 to Mon Nov 11 2019 at a $144.43 average nightly rate.
"Rooms were not ready"
Overall Score2.0/ 5
We had a wedding to attend on Saturday at four pm. We had to get dressed in a rest room. We were on an early checkin at 3:30 pm our room was still not ready. Had to checkin after the wedding was over which was 9:30pm with kids. Also the Star Bucks inside the hotel was being operated by someone that was complaining to the staff about having no change. Person operating Star Bucks was not friendly. No issue with parking. Attendants were very prompt and helpful. Probably will not be staying here again. All other people in our family were having the same issues.
(Individual traveler, booked 1 room), from US flag
10-Nov-2019 Verified Review, stayed from Sat Nov 09 to Sun Nov 10 2019 at a $217.95 average nightly rate.
"Excellent Hotel!"
Overall Score5.0/ 5
Excellent hotel, the staff and shuttle service drivers were so wonderful and helpful! The room was clean and tastefully decorated!
(Individual traveler, booked 1 room), from US flag
30-Sep-2019 Verified Review, stayed from Thu Sep 26 to Fri Sep 27 2019 at a $127.28 average nightly rate.
"Stay at Hilton."
Overall Score4.0/ 5
Staff is very pleasant and professional.
(Individual traveler, booked 1 room), from US flag
07-Aug-2019 Verified Review, stayed from Tue Aug 06 to Wed Aug 07 2019 at a $208.44 average nightly rate.
"Parking"
Overall Score3.0/ 5
You pay 160 a night and 200 deposit on the room and they charge you 27 a night to park your car. That is wrong.
(Individual traveler, booked 1 room), from US flag
17-Mar-2019 Verified Review, stayed from Sat Mar 16 to Mon Mar 18 2019 at a $112.26 average nightly rate.
"Two Items:"
Overall Score4.0/ 5
Adjustable mattress on one bed would not adjust. Other bed was okay. There appeared to not be a vent in the bathroom. Other than that it was a very nice stay.
(Individual traveler, booked 1 room), from US flag
02-Feb-2014 Verified Review, stayed from Fri Jan 31 to Sun Feb 02 2014 at a $109.65 average nightly rate.

Summary of Verified Reviews

89
Excellent

Summary of 859 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 89/100 based on reviews from all travelers.

"Excellent business hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."

Vibe

92/100
44 reviews

"Awesome vibe. Stylish hotel. Pleasant entrance area." Relatively modern hotel. Good for business people. Good choice for a city trip.

Pool

92/100
17 reviews

"Great pool."

Cleanliness

90/100
80 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Room

89/100
192 reviews

"Rooms are large and clean with great beds and reasonable views." Small but relatively clean bathrooms. Deficient A/C in poorly-maintained rooms. Shower was ok.

Wellness Area

88/100
15 reviews

"Awesome wellness and fitness areas."

Service

87/100
217 reviews

"Adequately professional and very friendly service with good reception." Valet service is ok. Good shuttle service.

Comfort

82/100
105 reviews

"Great sized rooms, very comfortable with wonderful beds." Noise level is acceptable, although A/C is insufficient and bathrooms are small.

Amenities

81/100
62 reviews

"Great hotel buildings and entrance area." Adequate meeting & event facilities.

Location

80/100
123 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

WiFi

63/100
16 reviews

"Expensive but decent WiFi."

Breakfast

49/100
31 reviews

"Some complaints about quality and price of breakfast."

Value

48/100
51 reviews

"Value for money could be better. WiFi and breakfast pricey."

Rated 84/100 based on reviews from families.

"Great location. Comfortable beds."

Cleanliness

90/100
14 reviews

"Clean hotel facilities. Clean rooms."

Vibe

89/100
5 reviews

"Awesome vibe."

Service

88/100
31 reviews

"Friendly service and great reception."

Room

83/100
33 reviews

"Large, clean rooms with excellent beds."

Location

80/100
17 reviews

"Well-located, although unfortunately the parking isn't easy."

Comfort

79/100
20 reviews

"Great sized rooms, very comfortable with wonderful beds."

Value

53/100
5 reviews

"Fairly good value for money."

Rated 88/100 based on reviews from couples.

"Clean rooms. Very comfortable."

Service

88/100
6 reviews

"Fantastic service."

Room

82/100
8 reviews

"Great room."

Comfort

75/100
6 reviews

"Very comfortable."

Value

40/100
5 reviews

"Value for money could be better."

Rated 90/100 based on reviews from business travelers.

"Fantastic service."

Service

87/100
9 reviews

"Fantastic service."

Rated 87/100 based on reviews from all travelers.

"Excellent business hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."

Vibe

92/100
44 reviews

"Awesome vibe. Stylish hotel. Pleasant entrance area." Relatively modern hotel.

Pool

92/100
17 reviews

"Great pool."

Cleanliness

91/100
79 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Room

89/100
191 reviews

"Rooms are large and clean with great beds and reasonable views." Small but relatively clean bathrooms. Deficient A/C in poorly-maintained rooms. Shower was ok.

Wellness Area

88/100
15 reviews

"Awesome wellness and fitness areas."

Service

88/100
215 reviews

"Adequately professional and very friendly service with good reception." Valet service is ok. Good shuttle service.

Comfort

82/100
105 reviews

"Great sized rooms, very comfortable with wonderful beds." Noise level is acceptable, although A/C is insufficient and bathrooms are small.

Amenities

81/100
62 reviews

"Great hotel buildings and entrance area." Adequate meeting & event facilities.

Location

80/100
121 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

WiFi

61/100
15 reviews

"Expensive but decent WiFi."

Value

47/100
50 reviews

"Value for money could be better. WiFi and breakfast pricey."

Breakfast

47/100
30 reviews

"Some complaints about quality and price of breakfast."

Rated 83/100 based on reviews from families.

"Great location. Comfortable beds."

Cleanliness

90/100
14 reviews

"Clean hotel facilities. Clean rooms."

Vibe

89/100
5 reviews

"Awesome vibe."

Service

87/100
30 reviews

"Friendly service and great reception."

Room

83/100
33 reviews

"Large, clean rooms with excellent beds."

Location

80/100
15 reviews

"Well-located, although unfortunately the parking isn't easy."

Comfort

79/100
20 reviews

"Great sized rooms, very comfortable with wonderful beds."

Value

53/100
5 reviews

"Fairly good value for money."

Rated 87/100 based on reviews from couples.

"Clean rooms. Very comfortable."

Service

88/100
6 reviews

"Fantastic service."

Room

82/100
8 reviews

"Great room."

Comfort

75/100
6 reviews

"Very comfortable."

Value

40/100
5 reviews

"Value for money could be better."

Rated 85/100 based on reviews from business travelers.

"Fantastic service."

Service

87/100
9 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

A stay at Hilton Richmond Downtown places you in the heart of Richmond, steps from Greater Richmond Convention Center and a 3-minute drive from Edgar Allan Poe Museum. This 4-star hotel is 1.1 mi (1.8 km) from Altria Theater and 1.8 mi (2.9 km) from Virginia Capital Trail: Richmond Trailhead.

Grab a bite at 1885 Cafe & Market, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Make yourself at home in one of the 250 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Broad Street - 0.1 km / 0.1 mi
Central Business District - 0.1 km / 0.1 mi
Greater Richmond Convention Center - 0.2 km / 0.1 mi
Richmond CenterStage - 0.2 km / 0.1 mi
The National - 0.2 km / 0.1 mi
Library of Virginia - 0.3 km / 0.2 mi
Richmond City Hall - 0.4 km / 0.2 mi
Richmond Coliseum - 0.4 km / 0.3 mi
John Marshall House - 0.4 km / 0.3 mi
St. Paul's Episcopal Church - 0.4 km / 0.3 mi
City Hall Observation Deck - 0.6 km / 0.3 mi
Capitol Square - 0.6 km / 0.4 mi
Virginia State Capitol - 0.6 km / 0.4 mi
Hippodrome Theater - 0.7 km / 0.4 mi
Virginia Commonwealth University - 0.7 km / 0.4 mi

The preferred airport for Hilton Richmond Downtown is Richmond Intl. Airport (RIC) - 15.6 km / 9.7 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Richmond? This hotel has facilities measuring 15000 square feet (1394 square meters), including conference space.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including concierge services and wedding services. Additional amenities at this hotel include a fireplace in the lobby, discounted use of a nearby fitness facility, and a ballroom. Guests can get around on the complimentary shuttle, which operates within 2 miles.

Green Sustainability

Yes

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Express check-in
  • Number of meeting rooms - 8
  • Conference space size (meters) - 1394
  • Swimming pool
  • Television in common areas
  • Designated smoking areas
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Coffee shop or café
  • Wheelchair accessible parking
  • Roll-in shower
  • Free newspapers in lobby
  • Accessible bathroom
  • Wedding services
  • Fireplace in lobby
  • 24-hour fitness facilities
  • Year Built - 2009
  • Number of buildings/towers - 1
  • Total number of rooms - 250
  • Number of floors - 7
  • Free area shuttle
  • Luggage storage
  • Grocery/convenience store
  • Express check-out
  • 24-hour front desk
  • Electric car charging station
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Bar/lounge
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Laundry facilities
  • Use of nearby fitness center (discount)
  • Elevator
  • Conference space
  • Valet parking (surcharge)
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 15000
  • 24-hour business center
  • Concierge services

Airport & Shuttle Information

Richmond International Airport is within 15-20 minutes of this hotel. Highway to go to airport (I-64) is within 3 minutes of the hotel.

Local Shuttle Info: Available on first come, first serve basis within a 3 mile radius. Runs from 7AM-10PM.

Breakfast Information

A full hot breakfast is available in the Garden Grill and Bar Restaurant daily for $13.95.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Only dogs are allowed

Pets allowed

Service animals only permitted

Parking Info

Valet Parking available, no self park. Rates are subject to change.

Internet / WiFI

Complimentary standard Wi-Fi in lobby areas

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 16.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
  • Valet parking fee: USD 27 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 6 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast and dinner.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

Cleaning Policies

Hilton CleanStay program

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

Seasonality and Projections at Hilton Richmond Downtown

Rate fluctuations of Hilton Richmond Downtown

The chart above shows fluctuations of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 25.1% in the month of February 2018 and the highest average individual rate is $239 in the month of February 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hilton Richmond Downtown in a month when rates are lower.

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Testimonials:

Testimonials icon
"I had a great experience, it was easy to use and [the hotel] was very helpful on the phone after I accepted a bid. Thanks." C.P. - Carlsbad, CA

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