Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of The Westin Pittsburgh a Marriott Hotel
Below are the verified reviews from guests that we have booked recently:
"Great Service, Very Clean and up to Date"
Overall Score5.0/5
The staff was welcoming and helpful; the rooms was very clean as well as the bathroom.
Susan I. (Individual traveler, booked 1 room), from
18-Jan-2020
Verified Review, stayed from Sun Jan 12 to Thu Jan 16 2020 at a $143.12 average nightly rate.
Summary of Verified Reviews
87
Excellent
Summary of 1,979 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent business hotel. Close to restaurants and bars with nearby parking areas."
Location
94/100
274 reviews
"Great location, close to the train station."Central location with great sightseeing, dining out and shopping.Average parking. Close to business sites.
Wellness
93/100
47 reviews
"Awesome wellness and fitness areas."
Service
85/100
396 reviews
"Good, friendly service, particularly in the restaurant, although housekeeping is poor."Management and reception are decent and somewhat professional.Room service is perfect. Valet service is ok. Good shuttle service.Concierge service could be more helpful.
Room
74/100
354 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C.Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.Great shower.
WiFi
71/100
11 reviews
"Good internet service."
Value
49/100
67 reviews
"Value for money could be better. Pricey breakfast and dining."
Breakfast
45/100
34 reviews
"Some complaints about quality and price of breakfast."
Rated 80/100 based on reviews from families.
"Nice building. Friendly service."
Location
91/100
16 reviews
"Great location."
Service
80/100
19 reviews
"Friendly service, and reception was okay."
Room
64/100
19 reviews
"Rooms are quite clean and beds are standard."
Cleanliness
62/100
8 reviews
"Room cleanliness is acceptable."
Value
50/100
5 reviews
"Fairly good value for money."
Breakfast
41/100
6 reviews
"Breakfast can be improved."
Rated 80/100 based on reviews from business travelers.
"Great location. Fantastic service."
Location
92/100
5 reviews
"Great location."
Rated 84/100 based on reviews from all travelers.
"Excellent business hotel. Close to restaurants and bars with nearby parking areas."
Location
94/100
271 reviews
"Great location, close to the train station."Central location with great sightseeing, dining out and shopping.Average parking. Close to business sites.
Wellness
92/100
46 reviews
"Awesome wellness and fitness areas."
Service
86/100
388 reviews
"Good, friendly service, particularly in the restaurant, although housekeeping is poor."Management and reception are decent and somewhat professional.Room service is perfect. Valet service is ok. Good shuttle service.Concierge service could be more helpful. Recreation staff is nice.
Room
74/100
347 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C.Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.Great shower.
WiFi
71/100
10 reviews
"Good internet service. Wifi quality could be improved."
Value
49/100
66 reviews
"Value for money could be better. Pricey breakfast and dining."
Breakfast
47/100
32 reviews
"Some complaints about quality and price of breakfast."
Rated 77/100 based on reviews from families.
"Friendly service. Nice building."
Location
91/100
15 reviews
"Great location."
Service
82/100
17 reviews
"Friendly service."
Room
65/100
17 reviews
"Rooms are quite clean and beds are standard."
Cleanliness
65/100
7 reviews
"Room cleanliness is acceptable."
Vibe
65/100
7 reviews
"Decent vibe."
Breakfast
42/100
5 reviews
"Breakfast can be improved."
Rated 85/100 based on reviews from business travelers.
"Great room. Great location."
Location
92/100
5 reviews
"Great location."
Rated 82/100 based on reviews from all travelers.
"Excellent business hotel. Close to restaurants and bars with nearby parking areas."
Customer Reviews of The Westin Pittsburgh a Marriott Hotel
Value
Rooms
Cleanliness
Service
Excellent
411
Very Good
337
Average
154
Poor
58
Terrible
40
true
Recent Reviews:
Francis T
Guelph, Ontario
Staying in a great hotel
Dec 28, 2019
Every year after Christmas my wife, Janet, our two dog children Robbie Buffett and Lily Astrid and I stop in a new city on our way home to Canada. This...
more »
Every year after Christmas my wife, Janet, our two dog children Robbie Buffett and Lily Astrid and I stop in a new city on our way home to Canada. This year Janet thought that we should visit Pittsburgh. This was an inspired suggestion. Pittsburgh is a great city with beautiful architecture and many interesting places to visit. We have preference for Westin because it's an excellent hotel and they accept dogs. We have a great suite with one surprising failing. The two rooms are extremely comfortable. The bed has a blend of hard and soft that we haven't been able to replicate at home. Everything works perfectly. The one failing is that in the second room there is a kitchen but this kitchen has no utensils, no dish cloths, absolutely nothing that would enable anyone to cook or wash dishes. We had no intention of cooking and washing dishes except for those of Robbie Buffett and Lily Astrid who eat "at home". We would like to commend especially "Rickey" who manages the arrival doors. He has been especially nice and helpful to us. In general, the Westin staff has been very helpful and friendly (front desk and restaurant in addition to Rickey at the doors).
TeamMarriott, Manager at The Westin Pittsburgh, responded to this review
Dear Francis T,
Thank you for making The Westin Convention Center, Pittsburgh, a part of your yearly Christmas ritual during your visit to our dynamic city. We are thrilled to read that all of you had a rejuvenating stay with us and that you loved our intuitively designed suites while our signature Westin Heavenly Bed® left you refreshed and invigorated. We are also pleased how impressed you were with the devoted service provided by Rickey. We will surely share your kind compliments with him. It was a pleasure hosting you, and we look forward to welcoming all of you back for another exceptional experience.
Be Well, Bret Scagline Westin Experience Specialist
Attended annual meeting of national organization and was here for 5 days. Food was consistently good, service great, and housekeeping was consistent and timely. I wasn’t expecting much as I...
more »
Attended annual meeting of national organization and was here for 5 days. Food was consistently good, service great, and housekeeping was consistent and timely. I wasn’t expecting much as I had heard some bad things about downtown Pittsburg, and this hotel. Pleasantly surprised and had a great week. If I were in the area again, I would probably stay here.
TeamMarriott, Manager at The Westin Pittsburgh, responded to this review
Dear Txguy7527,
We are thrilled your meeting brought you to The Westin Convention Center, Pittsburgh, and for letting us know how impressed you with our devoted hospitality. We are pleased to read you enjoyed the food we offer and that everything we had to offer left you with a remarkable impression of our hotel. Thank you for your generous comments, and we look forward to your next visit with us so that we can provide you with another revitalizing stay.
Be Well, Bret Scagline Westin Experience Specialist
My stay was related to local business at the convention center. After that long day, I didn't want to drive back home but wanted an old fashioned deep tub for...
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My stay was related to local business at the convention center. After that long day, I didn't want to drive back home but wanted an old fashioned deep tub for a hot bath. This hotel still has them. Also had a great meal in the lobby bar and restaurant.
TeamMarriott, Manager at The Westin Pittsburgh, responded to this review
Dear IslandFreshSkincare,
Thank you for staying at The Westin Pittsburgh while you were at David L. Lawrence Convention Center for your business. We are glad you had a rejuvenating experience and that you liked the hot tub. We are also happy to read you enjoyed the enriching food we offer at our restaurant. We appreciate you being our guest and look forward to your next visit.
Be Well, Bret Scagline Westin Experience Specialist
The five cooling towers running all night right outside the window of my room (see photo) sounded like the persistent low rumble of Niagara Falls—not the recipe for a good...
more »
The five cooling towers running all night right outside the window of my room (see photo) sounded like the persistent low rumble of Niagara Falls—not the recipe for a good night’s sleep. The next morning the desk clerk asked me how my night was. After I told him about my difficulty sleeping with all the noise, he expressed that he was aware of that issue and said he was sorry. That was polite but not the least bit helpful, and no offer was made to compensate me for my lost sleep. I feel confident that Westin has no intention of rectifying the problem for future guests so if you stay there, hope you don’t get a room with my view.
TeamMarriott, Manager at The Westin Pittsburgh, responded to this review
Dear phil9772,
Thank you for staying with us and sharing your experience with fellow travelers. We apologize that you were unable to get a good night's rest due to the noise from outside your window. We understand the importance of a good night's sleep especially while traveling and we are sorry that you were unable to get that. Our front desk is staffed 24 hours a day and the associates there would have been happy to move you to a more comfortable room had they been made aware there was an issue. In the future, we can certainly give you a room in a quieter area of the hotel where I am sure you will have a wonderful, relaxing experience. We apologize for your disappointing stay and hope that you will give us the chance to make it up to you on a future visit.
Be Well, Bret Scagline Westin Experience Specialist
Just spent a week at the Westin Pittsburgh and I had a wonderful time. I was there for a union conference and it was really great being in this location....
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Just spent a week at the Westin Pittsburgh and I had a wonderful time. I was there for a union conference and it was really great being in this location. The staff was very accommodating, the facilities were clean and my room was huge. If I ever return to Pittsburgh I'd definitely stay here again, if not for the kind staff then at least for the location. Everything you'd want to see in Pitts is a nice walking distance.
Just to add, their beds are a TRAP! It takes a lot of strength to leave those amazingly comfortable beds, best sleep I've had in a while.
TeamMarriott, Manager at The Westin Pittsburgh, responded to this review
Dear Guest,
Thank you for staying at The Westin Pittsburgh while you were here for a conference. We are glad you had a revitalizing experience and that you were impressed with the devoted service provided by our associates. It is especially great to know you enjoyed our optimal location and spacious guestrooms with famous Westin Heavenly Bed®. We cannot wait to welcome you back soon.
Be Well, Bret Scagline Westin Experience Specialist
"What a wonderful website! I plan several trips during the year and this has made my work much easier! I plan on recommending this site to everyone who travels!" S.C. - Norfolk, VA
