Doubletree by Hilton West Palm Beach Airport

1808 S Australian Ave, West Palm Beach, FL 33409 US near Exit 70b a on I-95 (~0.6mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Palm Beach County Convention Center
Cleaning Policy: Currently, the hotel is daily cleaning public areas but the guest rooms are done every 3days upon request.
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Average
3.0/5

Based on 131 guest reviews

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  • Free WiFi
  • Wheelchair-accessible pool
  • Number of outdoor pools - 1
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free airport transportation
  • Breakfast available (surcharge)
  • Outdoor seasonal pool
  • Smoke-free property
Select Your Room:
01/29/2022 - 01/30/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Doubletree by Hilton West Palm Beach Airport

Below are the verified reviews from guests that we have booked recently:
"Great place to stay!"
Overall Score5.0/ 5
Very friendly and helpful staff, immaculate rooms, great location!
(Individual traveler, booked 1 room), from US flag
08-Nov-2021 Verified Review, stayed from Fri Nov 05 to Sat Nov 06 2021 at a $112.99 average nightly rate.
"Worst Hilton Property We've Experienced."
Overall Score2.0/ 5
Doubletree Hotel West Palm Beach Airport was the worst Hilton property we've ever stayed in. I'm not giving it a one because the staff at the restaurant were friendly. From the moment we checked in, we were greeted by a very rude front desk clerk. He wouldn't let me ask a question. He gave me my room key before I could get any word in on my room's preference. When we went to our room, the hallways smelled musty and they were also hot. Our room was also very musty and it was in desperate need of upgrades, especially in the bathroom. We were part of a 15 20 room party and every single one of us had an issue with our rooms, during check in or at check out. This hotel was a huge disappointment.
(Individual traveler, booked 1 room), from US flag
23-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $109.68 average nightly rate.
"Worst hotel stay I've ever had!"
Overall Score1.0/ 5
Our entire group which stayed at the hotel had issues, One room no AC, another room had booked a double bed room they got one bed for five people and hotel was completely booked and couldn't accommodate them, Rooms had no towels everyone had to get them from lobby, NO conditioners AT ALL in the entire hotel. Dirty room, Hotel Staff had an awful attitude at all times! They double charged me for my stay ! Should not be a part of this website at all!
(Individual traveler, booked 1 room), from US flag
23-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $109.68 average nightly rate.
"Not Recommended"
Overall Score1.0/ 5
Hotel is understaffed and doesn’t have enough towels. They keep you on hold for more than 20min to request room services. They only provide two towels that is supposed to be used for four people. Manager does not respond and has his staff taking the the customer’s frustration and they are not adequately able to problem solve without managers permission.
(Individual traveler, booked 1 room), from US flag
21-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $116.57 average nightly rate.
"Smell and Lack of Service."
Overall Score2.0/ 5
Check in took longer than expected due to only one staff member. Rooms smell musty. Front desk doesn’t answer. Multiple calls made to the front desk to request towels and blankets. Booked a room for four people and was only provided two towels. Called for towels and blankets and they never showed up.
(Individual traveler, booked 1 room), from US flag
20-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $116.57 average nightly rate.
"Terrible service filthy rooms."
Overall Score1.0/ 5
Upon entering the property we were greeted by the manager on duty who was nothing short of rude and un accommodating. We booked a room with two full beds and our family of four were given a room with a single double bed and no sofa bed. The manager proceeded to tell us he was unable to assign us a new room and that we should leave (but we would have still have to paid the night) if we didn’t like the room. The room was not only tiny but moldy and dirty. Although the clean sticker was on the door, the bathroom had dirty towels on the floor and the sink was full of toothpaste. I had to clean everything myself. I would never recommend this hotel. It was a pretty terrible experience.
(Individual traveler, booked 1 room), from US flag
20-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $109.68 average nightly rate.
"NEVER STAYED WITH YOU."
Overall Score1.0/ 5
I was charged, August 15th for a stay Aug. 15th for a reservation for 10/16 10/19 of which I canceled Sept 9th. Did not know I had been charged for until Oct! Discover card assisting me with refund! NOT happy.
(Individual traveler, booked 1 room), from US flag
19-Oct-2020 Verified Review, stayed from Fri Oct 16 to Mon Oct 19 2020 at a $77.99 average nightly rate.
"My $50.00 dollar's for Service Fee."
Overall Score2.0/ 5
1.Customers Service the lady manager have bad attitude towards Blacks Customers 2.Ali Etemadi charge me $50.00 for security stay and promises to return $50 fee back on my debit card when I check on 4/13 I'm still waiting on my $50.dollars They running a little mini market in lobby 3.i complain about back exit door trash can fill trash all ground fifty 4.White's Customers gotta room service's and Mr.Ali Etemadi didn't charge them $50 service fee. 5.Customers had too come down lobby to use microwave No microwave in room cause manager want customers to BUY from their mini market in lobby 6.The little compact refrigerator didn't cool 7. The toilet commode where made potty training DAMN low too ground 8.From Service at DOUBLE TREE HOTEL its wasn't worth my $290 Dollars Never again But I won't my $50 dollars back on my debit card Ali Etemadi said they return the $50 dollars back on my debit card he said its my BANK holding its up i. know that's not True I'm with GOLDCOAST CREDIT UNIONS I Will keep coming back at DOUBLE TREE HOTEL until I get my $50 dollars ITS HOOD RAT HOTEL.
(Individual traveler, booked 1 room), from US flag
20-Apr-2020 Verified Review, stayed from Fri Apr 10 to Mon Apr 13 2020 at a $68.69 average nightly rate.

Summary of Verified Reviews

72
Fair

Summary of 2,059 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 72/100 based on reviews from all travelers.

"Fair highway hotel. Close to parking areas and the airport."

Location

88/100
162 reviews

"Near city centre in a great location." Fairly accessible by car with easy parking. Good access to airport.

Service

65/100
452 reviews

"Service efficiency and reception are OK, but management are lacking." Lacking housekeeping and poor restaurant service, but friendly service overall. Shuttle service is ok. Room service could have been improved.

Breakfast

49/100
73 reviews

"Breakfast is reasonably priced, but not exceptional."

Vibe

42/100
111 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Good highway hotel. Perfect airport hotel. Good choice for a city trip.

Room

37/100
572 reviews

"Complaints about cleanliness, maintenance, and TVs." Small rooms and poorly cleaned bathrooms. Great views, but poor quality beds and furniture in somewhat old rooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Cleanliness

36/100
339 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Moderately clean hotel facilities.

Comfort

36/100
258 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

WiFi

0/100
8 reviews

"Wifi quality could be improved."

Rated 67/100 based on reviews from families.

"Near city centre."

Location

88/100
33 reviews

"Near city centre in a great location." Close to the airport with great parking.

Service

66/100
83 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great. Shuttle service is ok.

Breakfast

48/100
13 reviews

"Breakfast can be improved."

Room

34/100
122 reviews

"Outdated, rooms with poor cleanliness and maintenance." Problems with bathroom cleanliness, furnishing, and kitchenettes. Inadequate A/C and TVs in small rooms. Shower can be a problem.

Cleanliness

33/100
79 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

33/100
22 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating.

Comfort

28/100
52 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Rated 64/100 based on reviews from couples.

"Good access to airport."

Location

90/100
17 reviews

"Great location near the airport."

Service

63/100
34 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

48/100
11 reviews

"Breakfast can be improved."

Comfort

45/100
33 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Room

43/100
64 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. Complaints about furnishing, kitchenettes, and A/C.

Amenities

42/100
20 reviews

"Hotel buildings could use some improvement."

Cleanliness

36/100
29 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

30/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 73/100 based on reviews from solo travelers.

"Location is great."

Location

85/100
12 reviews

"Great location."

Service

65/100
18 reviews

"Service is average, but very friendly."

Comfort

38/100
10 reviews

"Not very comfortable, with poor beds."

Room

35/100
30 reviews

"Poor beds and room cleanliness."

Vibe

35/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Cleanliness

34/100
16 reviews

"Bathrooms and rooms are untidy."

Rated 68/100 based on reviews from business travelers.

"Friendly service."

Service

65/100
16 reviews

"Service is average, but very friendly."

Food

62/100
6 reviews

"Food is all right."

Amenities

41/100
6 reviews

"Hotel buildings could use some improvement."

Comfort

37/100
7 reviews

"More comfort would be nice."

Cleanliness

35/100
10 reviews

"Rooms could be cleaner."

Room

30/100
16 reviews

"Complaints about cleanliness, maintenance, and TVs."

Rated 63/100 based on reviews from all travelers.

"Fair highway hotel. Close to parking areas and the airport."

Location

88/100
157 reviews

"Near city centre in a great location." Fairly accessible by car with easy parking. Good access to airport.

Service

66/100
437 reviews

"Service efficiency and reception are OK, but management are lacking." Lacking housekeeping and poor restaurant service, but friendly service overall. Shuttle service is ok. Room service could have been improved.

Breakfast

50/100
68 reviews

"Decent and moderately priced breakfast."

Cleanliness

37/100
327 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Moderately clean hotel facilities.

Room

37/100
549 reviews

"Complaints about cleanliness, maintenance, and TVs." Small rooms and poorly cleaned bathrooms. Great views, but poor quality beds and furniture in somewhat old rooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Comfort

36/100
251 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

WiFi

0/100
8 reviews

"Wifi quality could be improved."

Rated 63/100 based on reviews from families.

"Near city centre."

Location

88/100
31 reviews

"Near city centre in a great location." Close to the airport with great parking.

Service

66/100
81 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great. Shuttle service is ok.

Breakfast

48/100
13 reviews

"Breakfast can be improved."

Room

36/100
118 reviews

"Outdated, rooms with poor cleanliness and maintenance." Problems with bathroom cleanliness, furnishing, and kitchenettes. Inadequate A/C and TVs in small rooms. Shower can be a problem.

Cleanliness

34/100
76 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

34/100
19 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating.

Comfort

29/100
50 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Rated 60/100 based on reviews from couples.

"Good access to airport."

Location

90/100
17 reviews

"Great location near the airport."

Service

63/100
32 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

48/100
10 reviews

"Breakfast can be improved."

Comfort

43/100
31 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Room

41/100
59 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. Complaints about furnishing, kitchenettes, and A/C.

Amenities

41/100
17 reviews

"Hotel buildings could use some improvement."

Cleanliness

37/100
27 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

30/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 68/100 based on reviews from solo travelers.

"Location is great."

Location

85/100
12 reviews

"Great location."

Service

65/100
18 reviews

"Service is average, but very friendly."

Comfort

38/100
10 reviews

"Not very comfortable, with poor beds."

Vibe

35/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Room

34/100
28 reviews

"Poor beds and room cleanliness."

Cleanliness

34/100
16 reviews

"Bathrooms and rooms are untidy."

Rated 62/100 based on reviews from business travelers.

"Friendly service."

Service

66/100
15 reviews

"Service is average, but very friendly."

Food

62/100
6 reviews

"Food is all right."

Amenities

41/100
6 reviews

"Hotel buildings could use some improvement."

Comfort

37/100
7 reviews

"More comfort would be nice."

Cleanliness

35/100
9 reviews

"Rooms could be cleaner."

Room

30/100
15 reviews

"Complaints about cleanliness, maintenance, and TVs."

Rated 58/100 based on reviews from all travelers.

"Fair highway hotel. Close to parking areas and the airport."

Location

87/100
5 reviews

"Great location."

Service

61/100
15 reviews

"Service is average, but very friendly."

Value

60/100
6 reviews

"Fairly good value for money."

Breakfast

48/100
5 reviews

"Breakfast can be improved."

Comfort

34/100
5 reviews

"More comfort would be nice."

Cleanliness

31/100
11 reviews

"Rooms could be cleaner."

Room

28/100
20 reviews

"Rooms could be cleaner."

Vibe

28/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Review Semantics by TrustYou

Property Description

In the heart of West Palm Beach, DoubleTree by Hilton West Palm Beach Airport is within a 5-minute drive of Clematis Street and Palm Beach County Convention Center. This 4-star hotel is 1.4 mi (2.3 km) from Rosemary Square and 2.3 mi (3.6 km) from The Society of the Four Arts.

Grab a bite to eat at Geckos Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily for a fee.

Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a Select Comfort bed, and all rooms are furnished with sofa beds. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Kravis Center For The Performing Arts - 1.8 km / 1.1 mi
Palm Beach County Convention Center - 2 km / 1.3 mi
Palm Beach Kennel Club - 2.1 km / 1.3 mi
Rosemary Square - 2.2 km / 1.4 mi
Clematis Street - 2.5 km / 1.6 mi
Palm Beach Atlantic University - 2.7 km / 1.7 mi
Uptown Art - 2.7 km / 1.7 mi
Antique Row - 2.8 km / 1.7 mi
Norton Museum of Art - 3.1 km / 1.9 mi
Ann Norton Sculpture Gardens - 3.4 km / 2.1 mi
The Society of the Four Arts - 3.6 km / 2.2 mi
West Palm Beach Event Hall - 3.6 km / 2.3 mi
Palm Beach Outlets - 4.3 km / 2.7 mi
South Florida Science Museum - 4.4 km / 2.7 mi
Henry Morrison Flagler Museum - 4.4 km / 2.8 mi

The nearest airports are:
Palm Beach Intl. Airport (PBI) - 3 km / 1.9 mi
Boca Raton, FL (BCT) - 37.4 km / 23.2 mi

The preferred airport for DoubleTree by Hilton West Palm Beach Airport is Palm Beach Intl. Airport (PBI).

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available on request).

Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Number of outdoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Accessible bathroom
  • 24-hour fitness facilities
  • Free airport transportation
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Number of buildings/towers - 1
  • Year Built - 1989
  • Total number of rooms - 175
  • Number of floors - 6
  • Professional property host/manager
  • No rollaway/extra beds available
  • Express check-out
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • ATM/banking
  • Pool sun loungers
  • Concierge services
  • 24-hour business center

Airport & Shuttle Information

2 miles from Palm Beach International Airport. We do provide complimentary shuttle to and from the airport.Taxi costs approx. $6.00 per way.

Local Shuttle Info: Complimentary Shuttle to and from Palm Beach International Airport and to CityPlace. Shuttle service based on availability.

Breakfast Information

Breakfast buffet daily $13.95 per person. Children under the age of 12 eat free.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Parking Info

Complimentary parking.

Internet / WiFI

Complimentary WiFI access.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 19.95 per person (approximately)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Currently, the hotel is daily cleaning public areas but the guest rooms are done every 3days upon request.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

Seasonality and Projections at DoubleTree by Hilton West Palm Beach Airport

Rate fluctuations of DoubleTree by Hilton West Palm Beach Airport

The chart above shows fluctuations of prices for both group/meeting rates and the best individual traveler prices we could find at the time the group bid was placed. The most competitive group/meeting rate displayed is 57.6% in the month of October 2021 and the highest average individual rate is $315 in the month of February 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at DoubleTree by Hilton West Palm Beach Airport in a month when rates are lower.

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