Hotel Playa Mazatlan All Inclusive

Ave Playa Gaviotas 202, Mazatlan 82110 MX
View Map Reservations: +1-800-760-7718
3.0 Star property
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06/01/2020 - 06/02/2020
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

90
Excellent

Summary of 3,207 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 90/100 based on reviews from all travelers.

"Excellent beach hotel. Located near shopping areas and the beach. Fantastic service. Great pool."

Location

93/100
257 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent location with good bars, restaurants, shopping and beaches nearby.

Wellness Area

84/100
20 reviews

"Great wellness & sports facilities."

Breakfast

82/100
24 reviews

"Tasty breakfast."

Service

81/100
655 reviews

"Friendly, professional service, especially in the restaurant, but so-so housekeeping." Guests complain about reception staff and management. Recreation staff is nice. Booking process should be better organized. Hotel security can be an issue. Room service is perfect. Pool/beach service is ok.

Pool

79/100
98 reviews

"Clean pool area."

Food

73/100
355 reviews

"Dining is so-so; the dining area is insufficiently clean, but the food is good and affordable." Menu and snacks are alright. No good fish & seafood.

Room

66/100
234 reviews

"Rooms are big enough and acceptably clean, but with poor beds and A/C." Views are great, but rooms are outdated and poorly-maintained. Sub-average bathrooms, TV's and furniture. Shower can be a problem.

Bar

60/100
39 reviews

"So-so bar with mediocre drinks."

Rated 85/100 based on reviews from families.

"Great pool. Friendly service."

Location

94/100
27 reviews

"Great location."

Service

83/100
56 reviews

"Friendly service."

Pool

81/100
11 reviews

"Great pool."

Food

69/100
30 reviews

"Food is all right."

Room

56/100
14 reviews

"Room is all right."

Rated 86/100 based on reviews from couples.

"Great location. Delicious food."

Location

94/100
10 reviews

"Great location."

Beach

91/100
6 reviews

"Beautiful beach."

Service

80/100
7 reviews

"Fantastic service."

Food

75/100
5 reviews

"Delicious food."

Room

56/100
7 reviews

"Room is all right."

Comfort

38/100
5 reviews

"More comfort would be nice."

Rated 86/100 based on reviews from all travelers.

"Excellent beach hotel. Located near shopping areas and the beach. Fantastic service. Great pool."

Location

95/100
68 reviews

"Great location. Great shopping and the beach nearby."

Service

84/100
130 reviews

"Friendly service. Bad service from reception and mediocre waitstaff." Recreation staff is nice. Booking process should be better organized.

Pool

83/100
27 reviews

"Great pool."

Breakfast

79/100
12 reviews

"Tasty breakfast."

Food

66/100
80 reviews

"Decent food and menu."

Room

62/100
67 reviews

"Rooms are okay size and cleanliness, but old, and the A/C is poor." Poorly-maintained rooms, and low rated bathrooms and beds, but great views.

Bar

59/100
12 reviews

"Standard bar. Alcoholic drinks are not the best."

Vibe

55/100
33 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 84/100 based on reviews from families.

"Great pool. Friendly service."

Location

95/100
20 reviews

"Great location."

Service

83/100
39 reviews

"Friendly service."

Pool

80/100
7 reviews

"Great pool."

Cleanliness

76/100
9 reviews

"Clean."

Food

71/100
16 reviews

"Delicious food."

Amenities

70/100
10 reviews

"Good amenities and hotel building is acceptable."

Room

58/100
9 reviews

"Room is all right."

Rated 87/100 based on reviews from couples.

"Great location. Fantastic service."

Location

94/100
8 reviews

"Great location."

Beach

91/100
5 reviews

"Beautiful beach."

Service

80/100
5 reviews

"Fantastic service."

Food

75/100
5 reviews

"Delicious food."

Room

56/100
7 reviews

"Room is all right."

Comfort

38/100
5 reviews

"More comfort would be nice."

Rated 86/100 based on reviews from all travelers.

"Excellent beach hotel. Located near shopping areas and the beach. Fantastic service. Great pool."

Location

91/100
188 reviews

"Well-located, although unfortunately the parking isn't easy." Close to the beach with great sightseeing.

Breakfast

86/100
12 reviews

"Tasty breakfast."

Wellness Area

86/100
17 reviews

"Great wellness & sports facilities."

Service

80/100
522 reviews

"Restaurant service is friendly and professional." Guests complain about reception staff and management. Hotel security can be an issue. Recreation staff is nice. Booking process is sufficient.

Pool

77/100
71 reviews

"Clean pool area."

Food

77/100
275 reviews

"Good food, decent snacks, and an overall okay dining experience." Menu is okay but dining area could use better cleaning. No good fish & seafood.

Room

67/100
167 reviews

"The rooms are average sized, but are clean and have excellent views." Older rooms with substandard bathrooms and beds. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Bar

61/100
27 reviews

"So-so bar with mediocre drinks."

Rated 85/100 based on reviews from families.

"Delicious food. Fantastic service."

Location

92/100
7 reviews

"Great location."

Service

82/100
17 reviews

"Fantastic service."

Food

71/100
14 reviews

"Delicious food."

Vibe

59/100
6 reviews

"OK vibe and a friendly atmosphere."

Room

50/100
5 reviews

"Room needs to be improved."

Rated 98/100 based on reviews from all travelers.

"Excellent beach hotel. Located near shopping areas and the beach. Fantastic service. Great pool."
Review Semantics by TrustYou

Customer Reviews of Hotel Playa Mazatlan All Inclusive

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1865
Very Good
651
Average
256
Poor
119
Terrible
104
true
Recent Reviews:
C21mikey
Brandon, Canada
Trip type:
Family
Your staff make your Hotel and our vacation
Apr 13, 2020
To the staff of Playa Mazatlan, there are too many people to thank that make our vacation special every year! Jesus, Jamie, Roberto, Nicolas, Pedro and the new kid on... more »
suzanneaW545HH
Trip type:
Friends getaway
Quite disappointed
Apr 12, 2020
When arriving into Mazatlán airpot we were nicely surprised very organized clean etc, we were met by sunwing rep, all good. Unfortunately it started to slip after that. Mazatlan is... more »
autumnbird
clare from Manitoba, Canada
Apr 4, 2020
A very friendly and clean hotel. The service is excellent. All of the agents are supportive and helpful especially a few on evenings. We were able to upgrade to a... more »
NHOlivia
Canterbury, New Hampshire
Trip type:
Solo travel
Olivia from NH
Mar 30, 2020
I loved staying at Hotel Playa Mazatlan for 6 days. The room was well appointed, quiet and had a good ocean view. There were amazing sunsets! The location was central.... more »
Carl B
Renfrew, Canada
Always a top notch destination!
Mar 28, 2020
This is our second visit in as many years and it didn’t fail in its efforts to meet our expectations! Cleanest Hotel we have ever been in. Staff worked around... more »
1-5 of 2,995 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Amenities / Features

  • Air conditioning
  • Balcony or patio
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dial-up Internet access (surcharge)
  • Flat-panel TV
  • Free toiletries
  • Free WiFi
  • Free WiFi (limited) device count 2
  • Free wired Internet
  • Hair dryer
  • HDTV
  • In-room childcare (surcharge)
  • In-room safe
  • Iron/ironing board
  • Number of bathrooms - 1
  • Phone
  • Premium bedding
  • Premium TV channels
  • Private bathroom
  • Room service (limited hours)
  • Satellite TV service
  • Shower only

Testimonials:

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