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Poor
2.5/ 5
Based on 2178 guest reviews
- Avg. Group Discount of 23.1%!
- Fitness center on property
- Hotel has 1700 rooms
- Hotel has 16 floors
- Hotel has 25 suites
- Check out time: 12PM
- Group score of 10.0/10
- Hotel has 15 meeting rooms
Room Types
Local Attractions
Empire State Building, Madison Square Garden, Loews Movie Theater, Macy's, Times Square, Penn Station
Map of New York's Hotel Pennsylvania
Verified Reviews of New York's Hotel Pennsylvania
Below are the verified reviews from guests that we have booked recently:"Doing the Bare Minimum"
Overall Score2.0/ 5
I had a large group of people stay because the location is excellent but I would never go back because many say they had the worst hotel experience of their lives.
Maggie H. (Group coordinator, booked 10 rooms), from 
13-Apr-2016 Verified Review, stayed from Sat Apr 09 to Tue Apr 12 2016 at a $179.00 group rate (19% discount). 
"Unprofessional"
Overall Score1.0/ 5
We had group bookings over multiple nights. It was completely embarrassing and stressful. Our clients and partners we're extremely upset. The keys assigned to our clients already had guests in their rooms. The same guests were assigned to new rooms up to five times and kept walking in on people in their rooms. This happened to many of our clients. The hotel management was extremely rude, shouted at us when they were clearly at fault. They promised that they double checked to make sure the rooms weren't already occupied and our guests continued to walk into room that were already occupied. Other guests had strangers walking into their rooms. Because of this, guests were late for our event they came for at MSG. The full exterior lock of the door to our guest room completely fell off the door. Our guests did not feel safe sleeping or leaving their belongings in their rooms. With the long wait to find rooms that were not already occupied left guests with no time to find a new hotel before our event they came for. The rooms were not clean, there were used towels on the floor, hair stuck to the walls, food crumbs, and a broken light. One of the guests did not even want to leave their dog in the room because it was so gross. The stress this posed on me was unbearable, I honestly held back my tears until I couldn't any longer. I couldn't even show face to my guests. The situation was completely out of my control and no one at the hotel cared. The Concierge said it themselves that the hotel and management is unbelievably horrible, this happens all the time. They were embarrassed themselves and admitted themselves how unjust the situation was. We are still dealing with the consequences of this situation with our guests. I use Expedia often and I've had good experiences until this one. I trust that you will take matters into your capable hands and make sure to correct the situation and to compensate us for this situation please.
Nancy B. (Meeting planner, booked 50 rooms), from 
12-Dec-2015 Verified Review, stayed from Sat Oct 17 to Sun Oct 18 2015 at a $219.00 group rate (26% discount). 
"Very Bad"
Overall Score1.0/ 5
Dirty hotel and will never book again.
Unknown U. (Individual traveler, booked 1 room), from
19-Nov-2015 Verified Review "Great Location, Rooms OK."
Overall Score3.0/ 5
I took a group of high school students (as I have done about 12 to 15 times) to NYC recently. It was our first time staying at the Pennsylvania. The price was good for NYC, until the taxes and fees were added. I understand the taxes are high, but we were charged additional fees for luggage handling, luggage storage, Wi-Fi, etc. that I have not experienced at other hotels. Group check-in was smooth and much appreciated! We only dealt with the Bell Captain and were well treated. The rooms were not great, but about what I expected for the price in NYC. I would consider staying again, but would hope they would consider their charges for luggage storage and handling. Also, we paid for Wi-Fi, but then it was advertised as a'free" and we didn't like that. The location is really great, probably the best thing about it!
Kris C. (Group coordinator, booked 12 rooms), from
12-Apr-2015 Verified Review, stayed from Tue Apr 07 to Sat Apr 11 2015 at a $179.00 group rate (12% discount). "Nice Price, Needs Updating"
Overall Score3.0/ 5
The hotel needs more staff to speed up the line as it was outrageously long during check in time. Many customers were complaining about the long wait. The receptionist was very nice with a good personality and a warm smile. The bathroom needs to be updated, especially the tub and shower. The tub had chips on it like lead paint on a wall. The bathroom window too was open and it was scary if someone is looking at the opposite building using the toilet. We tried to close it but wouldn't shut. The overall carpet of the hotel badly needs to be replaced and even the main door to each unit bedroom needs updating. There was also no swimming pool which would have been nice. Overall, our stay was good and the price was nice. The hotel location is awesome as it is accessible to everything and near Times Square. Hopefully, when we come back to Manhattan that hotel will be fully upgraded because we wouldn't mind staying there again. Thanks!
Elena G. (Individual traveler, booked 1 room), from
08-Aug-2014 Verified Review, stayed from Wed Aug 06 to Thu Aug 07 2014 at a $178.39 average nightly rate. "Deserves Renovation!"
Overall Score3.0/ 5
A classic hotel that deserves renovation!
Catherine D. (Meeting planner, booked 60 rooms), from
21-Oct-2013 Verified Review, stayed from Tue Oct 15 to Sat Oct 19 2013 at a $209.00 group rate (38% discount). Customer Reviews of New York's Hotel Pennsylvania
Property Description
Ideal NYC LocationWorld's Most Popular Hotel Unbelievable Location. Unbeatable Price. Unsurpassed Value.A great location doesn't have to be out of reach. New York's Hotel Pennsylvania is in the heart of Midtown Manhattan, and our surprisingly affordable rates leave more money in your pocket to enjoy the city.Just steps away from Midtown's most popular attractions, and offering countless easy transportation options, New York's Hotel Pennsylvania puts you in the middle of the action.Each day our guests hit the streets and arrive at fabulous New York City locales within minutes. Marvel at the Empire State Building, savor exciting Times Square and take in a Broadway show or, hop on the subway right by the hotel and head to one of NYC's diverse and exciting neighborhoods. It's all easy. New York's Hotel Pennsylvania: Unbelievable Location. Unbeatable Price. Unsurpassed Value.
Details / Other Expenses
| Check In: | 3PM |
| Check Out: | 12PM |
| Year of Last Renovation: | 2006 |
| Floors: | 16 |
| Rooms: | 1700 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 500 |
| Handicap Rooms: | |
| Suites: | 25 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 15 View Spaces |
| Meeting Space: | 80000 sq. feet |
| Banquet Space: | Holds 1000 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 12pm - 4am |
Policies / Expenses
| Cancellation: Indviduals 3PM one day prior or Groups bookings have 21 day cut off | |
| Nightly Parking: | 40$ |
| Typical Group Deposit: | 50% |
| Total Taxes: | 14.75% |
| Total Misc Fees: | $3.50 USD (mandatory resort fees/taxes) |
| State Tax: | 5.88 Per Night |
| Occupancy Tax: | 2.00 Per Night |
| City Tax: | 8.75 Per Night |
| Country Tax: | 1.50 Per Night (State hotel unit tax) |
| Porterage Fee: | 7.46 Per Item |
Amenities / Features
Pet Friendly? Yes! Pets are allowed.
$100 per room per stay
- Air conditioning
- Baggage storage facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Currency exchange
- Dinner available
- Electronic key card
- Elevator
- Fax available
- Fitness and health center
- Hairdryer available
- Handicap accessible
- Internet - wireless
- Movies in room
- Pets allowed
- Private bathroom in room
- Self controlled heating/cooling system
- Shop
- Shower
- Telephone in all rooms
- Television
- TV - Free Cable
- Voicemail
Airport & Shuttle Information
JFK 15 miles / LaGuardia 10 miles / Newark 12 miles
Local Shuttle Info: None
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
Breakfast is available at $7. per person at City Perk (Pastry, juice and coffee or tea); Lindy's ALL AMERICAN BREAKFAST at $15. PER PERSON and BUFFET Breakfast at the STATLER GRILL $15. per person
Previously known as:
Hotel Pennsylvania
Seasonality and Projections at New York's Hotel Pennsylvania
The chart above shows fluctuations of prices for both our group quotes and the best individual traveler prices our system could find at the time the group offer was entered. The best group or meeting displayed is 50.0% in the month of November 2014 and the highest average individual rate is $348 in the month of November 2014. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at New York's Hotel Pennsylvania in a month when rates are lower.
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Meeting Rooms and Banquet Rooms at New York's Hotel Pennsylvania
Below are the meeting, banquet, conference and event spaces at New York's Hotel Pennsylvania.
Feel free to use the New York's Hotel Pennsylvania meeting space capacities chart below to help in your event planning. Hotel Planner specializes in New York event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Bombay Room | 17 x 18 x 8 | 306 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This Bombay RoomRoom Type: Boardroom Total Size: 306 Sq. Mi Dimensions: 17 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 2 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Boardroom | 32 x 18 x 8 | 576 | --/-- | -- | -- | -- | -- | 18 | --/-- | -- | -- | -- |
Close This BoardroomRoom Type: Boardroom Total Size: 576 Sq. Mi Dimensions: 32 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Budapest | 29 x 18 x 8 | 522 | 30/30 | -- | 30 | 13 | 15 | 20 | --/-- | 50 | 40 | 2 |
Close This BudapestRoom Type: General Meeting Room Total Size: 522 Sq. Mi Dimensions: 29 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 2 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| London | 29 x 18 x 8 | 522 | 30/30 | -- | 30 | 13 | 15 | 20 | --/-- | 50 | 40 | -- |
Close This LondonRoom Type: General Meeting Room Total Size: 522 Sq. Mi Dimensions: 29 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Paris | 43 x 18 x 8 | 774 | 70/70 | -- | 50 | 19 | 30 | 30 | --/-- | 80 | 60 | -- |
Close This ParisRoom Type: General Meeting Room Total Size: 774 Sq. Mi Dimensions: 43 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 4 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Zurich | 42 x 18 x 8 | 756 | 63/70 | -- | 50 | 18 | 30 | 30 | --/-- | 80 | 65 | -- |
Close This ZurichRoom Type: General Meeting Room Total Size: 756 Sq. Mi Dimensions: 42 x 18 x 8 Ft. Floor Level: 6 Power Outlets: 4 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Penn Top Ballroom | 172 x 45 x 19 | 7740 | 644/600 | -- | 400 | -- | -- | -- | 48/39 | 800 | 774 | 774 |
Close This Penn Top BallroomRoom Type: Ballroom Total Size: 7740 Sq. Mi Dimensions: 172 x 45 x 19 Ft. Floor Level: 18 Power Outlets: 15 Columns: 12 Windows: 20 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| Penn Top North | 42 x 45 x 19 | 1890 | 100/120 | -- | 80 | 45 | 50 | 40 | 12/9 | 150 | 170 | 189 |
Close This Penn Top NorthRoom Type: Ballroom Section Total Size: 1890 Sq. Mi Dimensions: 42 x 45 x 19 Ft. Floor Level: 17 Power Outlets: 4 Columns: 6 Windows: 6 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Penn Top Center | 30 x 45 x 19 | 1350 | 112/120 | -- | 80 | 32 | -- | 40 | 8/7 | 150 | 120 | 135 |
Close This Penn Top CenterRoom Type: Ballroom Section Total Size: 1350 Sq. Mi Dimensions: 30 x 45 x 19 Ft. Floor Level: 18 Power Outlets: 2 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Penn Top South | 100 x 45 x 19 | 4500 | 360/374 | -- | 275 | 40 | 60 | 40 | 28/23 | 450 | 450 | -- |
Close This Penn Top SouthRoom Type: Ballroom Section Total Size: 4500 Sq. Mi Dimensions: 100 x 45 x 19 Ft. Floor Level: 18 Power Outlets: 10 Columns: 8 Windows: 12 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Skytop Ballroom | 48 x 78 x 14 | 3744 | 300/350 | -- | 275 | -- | 60 | -- | 23/19 | 500 | 350 | -- |
Close This Skytop BallroomRoom Type: Ballroom Total Size: 3744 Sq. Mi Dimensions: 48 x 78 x 14 Ft. Floor Level: 18 Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Schuyler | 20 x 19 x 9 | 380 | --/20 | -- | 24 | -- | -- | 16 | --/-- | 30 | -- | -- |
Close This SchuylerRoom Type: Office / Storage Total Size: 380 Sq. Mi Dimensions: 20 x 19 x 9 Ft. Floor Level: 18 Power Outlets: 2 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Madison Room | 42 x 27 x 10 | 1134 | 80/90 | -- | 60 | 20 | 35 | 32 | 7/6 | 120 | 100 | -- |
Close This Madison RoomRoom Type: General Meeting Room Total Size: 1134 Sq. Mi Dimensions: 42 x 27 x 10 Ft. Floor Level: 18 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Gold Ballroom | 47 x 70 x 14 | 3290 | 274/330 | -- | 240 | 50 | 60 | 50 | 21/16 | 440 | 300 | -- |
Close This Gold BallroomRoom Type: Ballroom Total Size: 3290 Sq. Mi Dimensions: 47 x 70 x 14 Ft. Floor Level: 3 Power Outlets: 10 Columns: 0 Windows: 3 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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| Gold Ballroom Foyer | 58 x 24 x 10 | 1392 | --/140 | -- | 90 | 30 | -- | 40 | 9/7 | 140 | 100 | -- |
Close This Gold Ballroom FoyerRoom Type: Ballroom Section Total Size: 1392 Sq. Mi Dimensions: 58 x 24 x 10 Ft. Floor Level: 3 Power Outlets: 5 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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