Our HotelPlanner expert reviews of Holiday Inn Bensalem - Philadelphia Area, an IHG Hotel Our experts HotelPlanner experts periodically visit and review the hotels we represent in person.
"First Rate Transformation to a Holiday Inn."
Overall score4.0/ 5
The Holiday Inn Bensalem Philadelphia Area is located next to Parx Casino and Racetrack off of Street Road. This full service hotel just converted to the IHG brand and completed 5.5M in renovations from top to bottom with a very modern feel. The lobby features abundant natural light, pretty cool chandeliers, business center, snack shop and No Limits Restaurant. The restaurant is opened for breakfast, dinner and late night and has a semi private area that is perfect for functions or wedding groups late night. All guest rooms feature comp WIFI, microwaves, mini refrigerators and Keurig coffee makers. Hotel amenities include fitness center, outdoor pool with sundeck, guest laundry facilities, plenty of free parking and shuttle service to the casino and local area. They also feature 3,000 sq. ft of event space for any private function or meeting. I would recommend this hotel to either the business or leisure traveler and groups.
31-Aug-2014 Verified review
Verified reviews of Inn at Fox Chase BW Premier Collection Below are the verified reviews from guests that we have booked in recently:
"Dirty room and Falling Ceiling in the bathroom."
Overall score1.0/ 5
This place is falling apart. The bathroom ceiling was falling and leaking water onto the toilet seat. The tub was dirty. I understand the shortage in staff however someone could get hurt if the ceiling falls down. Safety should also be a priority.
01-Jan-2022 Verified review, stayed from Fri Dec 31 to Sat Jan 01 2022 at a $117.99 average nightly rate.
"Very drab and dreary interior."
Overall score3.0/ 5
When we arrived there was no luggage caddy. We were told there were only two. A hotel this size needs more than two luggage caddy's. I felt the colors of the interior were very dark and dreary. Would not stay there again.
28-Dec-2021 Verified review, stayed from Sat Dec 25 to Sun Dec 26 2021 at a $126.94 average nightly rate.
Overall score4.0/ 5
It's was clean.
14-Sep-2021 Verified review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $225.00 average nightly rate.
"Service is poor,."
Overall score2.0/ 5
My experience started at check in. The line was long, there was only one person assisting guests. The room was okay but missing the coffee maker and hair dryer which I have to ask the front office. These were delivered late night around 10:30 due to lack of staff. In the middle of the night someone opened our door looked like another guest. We felt threatened. The following day, my husband informed the staff of what happened the night before, our keys were validated again. When we css as me back in the evening I requested for some towels, I was told to come down to pick them up. Never had this experience before to get the towels we need. In the bathroom there was no garbage can, no bars to hang wet towels. All in all, I will not go back to this hotel nor recommend it to a friend or family.
29-Jul-2021 Verified review, stayed from Sat Jul 24 to Mon Jul 26 2021 at a $152.99 average nightly rate.
"Very Nice Stay. Room Clean and Comfortable"
Overall score4.0/ 5
I would have given it a Excellent but the room must have previously been a smoking room and the smell is still there. Actually, the smell stayed on our clothing. Not happy with that.
04-Mar-2020 Verified review, stayed from Sun Mar 01 to Mon Mar 02 2020 at a $100.00 average nightly rate.
Overall score3.0/ 5
11-Aug-2019 Verified review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $150.39 average nightly rate.
"Rundown and Dirty."
Overall score2.0/ 5
We were not impressed with this hotel. The appearance was not appealing as it needed updating and repair. Original tiling was not done properly especially in the bathroom. There was no grouting in shower area which is a health concern for bacterial and fungal growth. The room was rundown and poorly maintained. The cleanliness of this facility was poor. We have stayed at Holiday Expresses in past and would rate these as five star. These facilities were all clean and in excellent condition. We paid less at these hotels and were always satisfied. This hotel is a poor reflection of your chain and should warrant your immediate attention to resolve these deficits. We were disappointed and disgusted with this hotel and probably will not choose your hotels in the future.
21-Jun-2019 Verified review, stayed from Wed Jun 12 to Sun Jun 16 2019 at a $147.23 average nightly rate.
We are the newly renovated Holiday Inn Bensalem-Philadelphia Area!Our ideal location puts guests near popular attractions, such as the PARX Casino and Racetrack, family-friendly Sesame Place, historic downtown Philadelphia sites. Upon returning to the comfortable Holiday Inn Hotel Bensalem, guests will enjoy great amenities. Connect with friends, family and the office with both wired and wireless complimentary high-speed Internet access. Make a splash in the seasonal outdoor pool. Grab a bite to eat for breakfast or dinner at the delicious on-site restaurant. Work up a sweat and stay in shape even on the go thanks to our 24-hour fitness center.Each of the spacious and private guest rooms affords even more comforts. Sleep soundly on luxury bedding and thick mattresses. In the mornings, perk up thanks to an in-room coffee maker. Unwind at the end of the day with premium cable channels. Spacious work areas, ergonomic seating and a well-lit environment offer business travelers a chance to get work done on the road.For leisure travelers, there are plenty of activities to experience just moments from the Holiday Inn Bensalem Hotel. From extensive biking and jogging trails to bowling alleys and golf courses, there is something for everyone around this hotel near downtown Philadelphia. Feel free to bring a car to reach your destination faster, as the hotel also offers complimentary on-site and off-site parking.
Energy efficient lighting throughout
Details / Other expenses
|Check-in: ||3:00pm |
|Check-out: ||11:00am |
|Year of last renovation: ||2014 |
|Floors: ||6 |
|Rooms: ||167 |
|Corridors: ||All rooms have interior hallways |
|Non-smoking rooms: ||167 |
|Rooms with disabled access: ||4 |
|Suites: ||2 |
|Room windows: ||Windows don't open |
|Cleaning frequency: ||Daily |
|Meeting rooms: ||5 |
|Meeting space: ||62030 sq. feet |
|Event space: ||Holds 2068 people |
|Dist. to food/bars: || On-site |
|Dist. to a 24hr restaurant: || On-site |
|Dist. to the nearest gym: || On-site |
|Lounge/Bar hours: ||5:00pm - 11:00pm |
|Pool Info: |
Seasonal outdoor pool access. Closed during Fall/Winter.
Policies / Expenses
06:00pm Day of Arrival
|Nightly parking: ||0 |
|Typical group deposit: ||50% |
|Total taxes: || 9.00% |
|Total misc. fees: ||£0.00 GBP |
(mandatory resort fees/taxes)
|State Tax: || 6.00% |
|Occupancy Tax: || 3.00% |
|Food and Beverage Tax: || 6.00% |
|Audio Visual Tax: || 6.00% |
|Parking Fee: || 0.00 Per Night |
|Cleaning Fee: || 0.00 Per Night |
|Gym Fee: || 0.00 Per Day |
|Rooms Wireless Internet Fee: || 0.00 Per Day |
|Rooms Wired Internet Fee: || 0.00 Per Day |
|Meeting Wireless Internet Fee: || 0.00 Per Day |
|Meeting Wired Internet Fee: || 0.00 Per Day |
|Food and Beverage Service Charge: || 21.00% |
|Banquet Labour Fees: || 21.00% |
|Chef Attendant Fees: || 75.00 Per Person/Per Hour |
|Avg. Continental Breakfast Cost: || 10.95 Per Person |
|Avg. Plated Breakfast Cost: || 0.00 Per Person |
|Avg. Buffet Breakfast Cost: || 15.95 Per Person |
|Avg. Plated Lunch Cost: || 0.00 Per Person |
|Avg. Buffet Lunch Cost: || 17.95 Per Person |
|Avg. Boxed Lunch Cost: || 9.95 Per Person |
|Avg. Plated Dinner Cost: || 0.00 Per Person |
|Avg. Buffet Dinner Cost: || 23.95 Per Person |
|Morning Break Cost: || 9.00 Per Person |
|Afternoon Break Cost: || 10.95 Per Person |
|Banquet Urn of Coffee: || 42.00 Per Item |
|Banquet Soft Drinks: || 4.00 Per Person |
|Banquet Bottled Water: || 2.50 Per Person |
|Banquet Hosted Bar: || 25.00 Per Function |
|Banquet Reception w Hors d'oeuvres: || 55.00 Per Function |
Amenities / Features
Airport & shuttle information
Neareast Airport: Philadelphia International Airport (PHL); NE Philadelphia Airport
Local shuttle info: We do have a shuttle service on site that services a 3 mile radius of the hotel.
Full hot breakfast buffet for $12.95 or continental for $8.95. May negotiate pricing for groups.
Service animals complying with ADA Title lll regulations are allowed.Sorry
but pets are not
Complimentary self parking
Complimentary high speed wi-fi
About Best Western Premier Collection
- Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services
- All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels
- On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western Premier Collection highlights above are subject to change without notice.
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