Our Hotel Planner Expert Reviews of Holiday Inn Bensalem - Philadelphia Area, an IHG Hotel
Our expert hotel planners periodically visit and review the hotels we represent in person.
"First Rate Transformation to a Holiday Inn."
Overall Score4.0/ 5
The Holiday Inn Bensalem Philadelphia Area is located next to Parx Casino and Racetrack off of Street Road. This full service hotel just converted to the IHG brand and completed 5.5M in renovations from top to bottom with a very modern feel. The lobby features abundant natural light, pretty cool chandeliers, business center, snack shop and No Limits Restaurant. The restaurant is opened for breakfast, dinner and late night and has a semi private area that is perfect for functions or wedding groups late night. All guest rooms feature comp WIFI, microwaves, mini refrigerators and Keurig coffee makers. Hotel amenities include fitness center, outdoor pool with sundeck, guest laundry facilities, plenty of free parking and shuttle service to the casino and local area. They also feature 3,000 sq. ft of event space for any private function or meeting. I would recommend this hotel to either the business or leisure traveler and groups.
Shanna M, a local HotelPlanner Bensalem expert from
31-Aug-2014
Verified Review
Verified Reviews of Holiday Inn Bensalem - Philadelphia Area, an IHG Hotel
Below are the verified reviews from guests that we have booked recently:
"The room was great and bed comfortable"
Overall Score4.0/ 5
Very nice hotel, pleasant employees, clean facilities.
Robert R. (Individual traveler, booked 1 room), from
23-Oct-2022
Verified Review, stayed from Sun Oct 23 to Mon Oct 24 2022 at a $105.60 average nightly rate.
"Dirty room and Falling Ceiling in the bathroom."
Overall Score1.0/ 5
This place is falling apart. The bathroom ceiling was falling and leaking water onto the toilet seat. The tub was dirty. I understand the shortage in staff however someone could get hurt if the ceiling falls down. Safety should also be a priority.
Corey R. (Individual traveler, booked 1 room), from
01-Jan-2022
Verified Review, stayed from Fri Dec 31 to Sat Jan 01 2022 at a $117.99 average nightly rate.
"Very drab and dreary interior."
Overall Score3.0/ 5
When we arrived there was no luggage caddy. We were told there were only two. A hotel this size needs more than two luggage caddy's. I felt the colors of the interior were very dark and dreary. Would not stay there again.
Carolyn G. (Individual traveler, booked 1 room), from
28-Dec-2021
Verified Review, stayed from Sat Dec 25 to Sun Dec 26 2021 at a $126.94 average nightly rate.
"Mrs"
Overall Score4.0/ 5
It's was clean.
Diane M. (Individual traveler, booked 1 room), from
14-Sep-2021
Verified Review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $225.00 average nightly rate.
"Service is poor,."
Overall Score2.0/ 5
My experience started at check in. The line was long, there was only one person assisting guests. The room was okay but missing the coffee maker and hair dryer which I have to ask the front office. These were delivered late night around 10:30 due to lack of staff. In the middle of the night someone opened our door looked like another guest. We felt threatened. The following day, my husband informed the staff of what happened the night before, our keys were validated again. When we css as me back in the evening I requested for some towels, I was told to come down to pick them up. Never had this experience before to get the towels we need. In the bathroom there was no garbage can, no bars to hang wet towels. All in all, I will not go back to this hotel nor recommend it to a friend or family.
Estrellita B. (Individual traveler, booked 1 room), from
29-Jul-2021
Verified Review, stayed from Sat Jul 24 to Mon Jul 26 2021 at a $152.99 average nightly rate.
"Very Nice Stay. Room Clean and Comfortable"
Overall Score4.0/ 5
I would have given it a Excellent but the room must have previously been a smoking room and the smell is still there. Actually, the smell stayed on our clothing. Not happy with that.
Josslyn R. (Individual traveler, booked 1 room), from
04-Mar-2020
Verified Review, stayed from Sun Mar 01 to Mon Mar 02 2020 at a $100.00 average nightly rate.
"Female"
Overall Score3.0/ 5
Okay
Mary C. (Individual traveler, booked 1 room), from
11-Aug-2019
Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $150.39 average nightly rate.
"Rundown and Dirty."
Overall Score2.0/ 5
We were not impressed with this hotel. The appearance was not appealing as it needed updating and repair. Original tiling was not done properly especially in the bathroom. There was no grouting in shower area which is a health concern for bacterial and fungal growth. The room was rundown and poorly maintained. The cleanliness of this facility was poor. We have stayed at Holiday Expresses in past and would rate these as five star. These facilities were all clean and in excellent condition. We paid less at these hotels and were always satisfied. This hotel is a poor reflection of your chain and should warrant your immediate attention to resolve these deficits. We were disappointed and disgusted with this hotel and probably will not choose your hotels in the future.
Carol D. (Individual traveler, booked 1 room), from
21-Jun-2019
Verified Review, stayed from Wed Jun 12 to Sun Jun 16 2019 at a $147.23 average nightly rate.
4.0 out of 5.
Based on 1260 guest reviews
Property Description
We are the newly renovated Holiday Inn Bensalem-Philadelphia Area!
Our ideal location puts guests near popular attractions, such as the PARX Casino and Racetrack, family-friendly Sesame Place, historic downtown Philadelphia sites. Upon returning to the comfortable Holiday Inn Hotel Bensalem, guests will enjoy great amenities. Connect with friends, family and the office with both wired and wireless complimentary high-speed Internet access. Make a splash in the seasonal outdoor pool. Grab a bite to eat for breakfast or dinner at the delicious on-site restaurant. Work up a sweat and stay in shape even on the go thanks to our 24-hour fitness center.
Each of the spacious and private guest rooms affords even more comforts. Sleep soundly on luxury bedding and thick mattresses. In the mornings, perk up thanks to an in-room coffee maker. Unwind at the end of the day with premium cable channels. Spacious work areas, ergonomic seating and a well-lit environment offer business travelers a chance to get work done on the road.
For leisure travelers, there are plenty of activities to experience just moments from the Holiday Inn Bensalem Hotel. From extensive biking and jogging trails to bowling alleys and golf courses, there is something for everyone around this hotel near downtown Philadelphia. Feel free to bring a car to reach your destination faster, as the hotel also offers complimentary on-site and off-site parking.
Green Sustainability
Energy efficient lighting throughout
Details / Other Expenses
Check In: |
3:00pm |
Check Out: |
11:00am |
Year of Last Renovation: |
2014 |
Floors: |
6 |
Rooms: |
167 |
Corridors: |
All Rooms Have Interior Hallways |
Non Smoking Rooms: |
167 |
Handicap Rooms: |
4 |
Suites: |
2 |
Room Windows: |
Windows Don't Open |
Cleaning Frequency: |
Daily |
Meeting Rooms: |
5 |
Meeting Space: |
62030 sq. feet |
Banquet Space: |
Holds 2068 people |
Dist. to Food/Bars: |
On-site
|
Dist. to 24hr Restaurant: |
On-site
|
Dist. to Nearest Gym: |
On-site
|
Lounge/Bar Hours: |
5:00pm - 11:00pm |
Pool Info:
Seasonal outdoor pool access. Closed during Fall/Winter.
|
Policies / Expenses
Cancellation: 06:00pm Day of Arrival |
Nightly Parking: |
0 |
Typical Group Deposit: |
50% |
Total Taxes: |
9.00% |
Total Misc Fees: |
$0.00 USD (mandatory resort fees/taxes) |
State Tax: |
6.00%
|
Occupancy Tax: |
3.00%
|
Food and Beverage Tax: |
6.00%
|
Audio Visual Tax: |
6.00%
|
Parking Fee: |
0.00 Per Night
|
Cleaning Fee: |
0.00 Per Night
|
Gym Fee: |
0.00 Per Day
|
Rooms Wireless Internet Fee: |
0.00 Per Day
|
Rooms Wired Internet Fee: |
0.00 Per Day
|
Meeting Wireless Internet Fee: |
0.00 Per Day
|
Meeting Wired Internet Fee: |
0.00 Per Day
|
Food and Beverage Service Charge: |
21.00%
|
Banquet Labor Fees: |
21.00%
|
Chef Attendant Fees: |
75.00 Per Person/Per Hour
|
Avg. Continental Breakfast Cost: |
10.95 Per Person
|
Avg. Plated Breakfast Cost: |
0.00 Per Person
|
Avg. Buffet Breakfast Cost: |
15.95 Per Person
|
Avg. Plated Lunch Cost: |
0.00 Per Person
|
Avg. Buffet Lunch Cost: |
17.95 Per Person
|
Avg. Boxed Lunch Cost: |
9.95 Per Person
|
Avg. Plated Dinner Cost: |
0.00 Per Person
|
Avg. Buffet Dinner Cost: |
23.95 Per Person
|
Morning Break Cost: |
9.00 Per Person
|
Afternoon Break Cost: |
10.95 Per Person
|
Banquet Gallon of Coffee: |
42.00 Per Item
|
Banquet Soda: |
4.00 Per Person
|
Banquet Bottled Water: |
2.50 Per Person
|
Banquet Hosted Bar: |
25.00 Per Function
|
Banquet Reception w Hors d'oeuvres: |
55.00 Per Function
|
Amenities / Features
Airport & Shuttle Information
Neareast Airport: Philadelphia International Airport (PHL); NE Philadelphia Airport
Local Shuttle Info: We do have a shuttle service on site that services a 3 mile radius of the hotel.
Breakfast Information
Full hot breakfast buffet for $12.95 or continental for $8.95. May negotiate pricing for groups.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Complimentary self parking
Internet / WiFI
Complimentary high speed wi-fi
About Holiday Inn
- Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
- Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
- Free high-speed internet access
- Restaurants and bars on-site with good food and drinks for all ages
- Indoor or Outdoor swimming pools based on location
- Great exercise facilities
- Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.
The Holiday Inn highlights above are subject to change without notice.
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