"Hotel has bugs."
Overall Score1.0/ 5
This hotel has bed bugs. In the middle of the night at one a.m. I woke up due to itching on my arm. I turned the light on to find bug bites and as I was searching through the pillows and blankets I found a bed bug. Naturally I freaked out so my husband killed it. He took pictures of the bite marks and we went down to the front desk and told the attendant what happened. The attendant acted as if she weren't surprised but she was polite and apologized and offered to give us a new room and said Mike, the general manager, would refund us the money for the room. My husband and I weren't thrilled about going to another room but were too tired to find another hotel in the middle of the night so we packed everything up and went to our 2nd room. Upon walking into that room there was a dirty cleaning rag one of the maids had left on the night stand. I was disgusted because who knows how many toilets that rag has seen. Besides it left me to wonder had that room even been cleaned? So my husband and I made our way down a 2nd time to the front office and as we were walking, we saw a roach going from one room to the next. As we arrived to the office, there was another couple reporting the same bed bug issue in a different room. Once it was our turn again we told her about the dirty rag. She then proceeded to give us a third room. The third room was up to their standards of cleanliness. the floors didn't look like they were swept or mopped and had hair plus something spilled on the floor. Not a major spill but some droplets of soda or something (which was the same in all the rooms) there was some faded brown stain on the wall of the shower. the front desk attendant had told us that that was the last room she had available so there was nothing else she could do. We checked the bed for bugs and didn't see any so we tried to make the best of it even though I had a hard time sleeping. The next morning we went down to check out and asked to speak to Mike, the general manager about the refund. He said he had got the note from the overnight attendant and asked if I had a picture of the bed bug. I explained my husband had killed it but I had pictures of the bite marks on my arm. He didn't want to see the pictures of the bite marks and he did not believe that I had been bitten by a bed bug because I didn't have a picture of the actual bug. I was irate and threatened to write reviews and call the health inspector and he still did not care. I told him that his establishment was infested with bugs and he told my husband and I that we could go back to room 507 and check the bed for bugs, that the door was open because the maid was in there cleaning. So my husband and I went back to room 507, flipped the mattress over and sure enough there was ANOTHER bed bug. I have a video but I'm not able to upload it here but I will try to upload it on Google reviews and Facebook. Anyways, in the video after we discovered the bed bug, we tracked down Mike who ironically was on the 5th floor not too far from the room. He came in with the maintenance man and the maintenance man had taken a napkin and picked it up and determined it was a bed bug. In the meantime, Mike swore up and down it wasn't a bed bug and he even went as far to accuse my husband and I of planting the bed bug! Who does that?!?! Who carries around bugs with the intention of planting them?!?! I'm normally not one to snitch or complain in excess, but I have a legitimate concern about the healthiness/cleanliness of this facility and I would feel terrible if the same thing had happened to someone else and I did nothing to try and warn the public. This is by far the worst experience I've ever had as a customer in ANY type of business and most definitely the worst experience at a hotel. This was my first and last time ever staying at a Days Inn. DO NOT STAY AT THE DAYS INN BY THE NORFOLK AIRPORT OFF OF MILITARY HIGHWAY BY THE OLD TOYS R US! IT HAS BED BUGS AND THE GENERAL MANAGER MIKE ACCUSES YOU OF PLANTING THE BED BUGS SO HE DOESN'T HAVE TO GIVE YOU A REFUND! *****On a side note. because I used hotel planner to make my reservation, I had to go through them to get the refund and I am greatful for that because they gave me the refund without any issues so I would recommend hotel planner again ??.
05-Jul-2019 Verified Review, stayed from Fri Jun 28 to Sat Jun 29 2019 at a $114.10 average nightly rate.