CANDLEWOOD SUITES TIMES SQUARE

339 West 39th St., New York, NY 10018 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Downtown Hotel in New York County
40.75615-73.99311
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Very Good
4.5/ 5

Based on 1483 guest reviews

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  • The Avg. Group Saves 12.2%!
  • 188 rooms in hotel
  • Groups & Meetings rating of 4.9/10

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Room Types

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Check Rates 1 Queen Bed Studio Suite Free High Speed Internet Accessible Can Keep You Connected in
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Check Rates Explore Times Square 1 Queen Bed Studio Suite Free High Speed Internet Accessible Can Keep You Conne
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Check Rates Explore Times Square Studio Suite 1 Queen Hear Accessible Roll Shower Free High Speed Internet Acces
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Check Rates Extended Stay Rate 1 Queen Bed Studio Suite View Studio Suite Queen Bed View Room You Can Stay Touch
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Check Rates Extended Stay Rate 1 Queen Bed Suite Type Cannot Be Guaranteed As It Will Be Allocated Upon Arrival
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Check Rates Extended Stay Rate Studio Suite 1 Queen Hear Accessible Roll Shower Free High Speed Internet Accessi
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Check Rates Free High Speed Internet Accessible Cook A Meal in The Fully Equipped Kitchen and Then Relax in The
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Check Rates Room 1 Queen Bed
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Verified Reviews of Candlewood Suites Times Square

Below are the verified reviews from guests that we have booked recently:
"Gwendolyn"
Overall Score2.0/ 5
When I got to the hotel, no one told us we would have to do our own house keeping such as change the sheets, clean the room, and wash the bathroom; everything to make it livable. I could not wait to leave. One of the staff told us this hotel only cleans every 8 days. I won't be going back.
(Individual traveler, booked 1 room), from GB flag
30-Aug-2015 Verified Review

Summary of Verified Reviews

Good to know

  • Poor housekeeping

    “No house keeping” “No daily cleaning service”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

  • Wonderful sightseeing

    “In the heart of Times Square” “Right in the heart of Times Square”

Review highlights

Location

97/100
802 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions. Great accessibility by car with affordable parking.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

81/100
927 reviews

Friendly service, especially good laundry service. Professional service and great reception, but poor housekeeping. Room service is poor.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

79/100
111 reviews

Fast and cheap WiFi.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

66/100
986 reviews

Great beds in average sized, new rooms. Bathrooms are not great, but moderately clean. Room need better maintenance, and minibars are not great. Good kitchenette. Bad televisions, air conditioning, and furnishings.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Breakfast

54/100
56 reviews

Affordable, fairly tasty breakfasts.

“Recommend it for breakfast” “No breakfast provided” “No breakfast”

Ranked top 19% by couples, with a score of 84

Good to know

  • Friendly atmosphere

    “4 star kind” “Including entertainment”

  • New rooms

    “Modern appliances” “New chair”

  • Train station is close

    “Within walking distance to the penn station” “Within walking distance of Penn Station”

  • Near city centre

    “Right in the middle of everything” “Short walk to the center”

Review highlights

Location

97/100
295 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

WiFi

81/100
41 reviews

Fast and cheap WiFi.

“Free internet” “Good wi-fi connections” “Free wifi”

Service

79/100
319 reviews

Friendly service, especially good laundry service. Professional service and great reception, but poor housekeeping. Room service is poor.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

64/100
332 reviews

Average, poorly-maintained rooms with okay views and deficient A/C. Clean rooms with excellent beds and kitchenettes. Reasonably sized rooms but poor furniture. Bathrooms are not great, but moderately clean. TV's and minibars are poor.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Breakfast

53/100
23 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “Relaxing breakfast”

Ranked top 27% by solo travelers, with a score of 80

Good to know

  • Affordable beverage prices

    “Complimentary coffee” “Irish pub Reasonable”

  • Poorly-maintained rooms

    “Airconditioning did not work” “Microwave didnt work”

  • Wonderful sightseeing

    “In the heart of Times Square” “Right in the heart of Times Square”

  • Great reception

    “Check-in was friendly and informative” “Welcoming front desk staff”

Review highlights

Location

98/100
52 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

80/100
71 reviews

Friendly service with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

75/100
12 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

70/100
74 reviews

Average-sized rooms with great beds. Run-down rooms with terrible bathrooms and minibars. Good kitchenette.

“Excellent amenities” “Air conditioner was not working” “Fridge was making loud noise”

Comfort

67/100
41 reviews

Average comfort, noise, and size, but wonderful beds.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Amenities

65/100
20 reviews

Okay buildings and entrance area.

“Library available” “Elevator was not working” “Coffee in the lobby was very welcome”

Wellness

56/100
4 reviews

Average wellness and fitness area.

“Work out fantastic” “Nearby gym” “Broken treadmill”

Ranked top 25% by families, with a score of 83

Good to know

  • Professional service

    “Check-in was friendly and informative” “Staff was very efficient and friendly”

  • Clean hotel facilities

    “Hotel was clean” “Very clean hotel”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Comfortable beds

    “Clean sheets and towels” “Fresh sheets and towels”

Review highlights

Location

99/100
66 reviews

Great location with excellent sightseeing. Close to public transport.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

86/100
80 reviews

Friendly and professional service, with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

80/100
8 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

67/100
72 reviews

Average sized rooms which are fairly maintained. Beds are superb, but bathrooms are lacking. Good kitchenette. Bad minibar.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Comfort

62/100
38 reviews

Average comfort, noise, and size, but wonderful beds.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Breakfast

53/100
7 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “Limited breakfast items”

Ranked top 38% by business travelers, with a score of 77

Good to know

  • Clean hotel facilities

    “Hotel was clean” “Very clean hotel”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Good internet service

    “Free internet” “Good wi-fi connections”

Review highlights

Location

95/100
24 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

83/100
41 reviews

Friendly service and great reception.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

81/100
5 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Cleanliness

80/100
21 reviews

Clean hotel facilities. Clean rooms.

“Neat pillows” “Clean sheets and towels” “Rooms were clean and comfortable”

Room

67/100
47 reviews

Rooms are neglected, although average in size with OK bathrooms. Clean rooms with excellent beds and kitchenettes.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Breakfast

60/100
2 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “Limited breakfast items”

Wellness

52/100
4 reviews

Fitness area is bad but wellness area/options are acceptable.

“Work out fantastic” “Laundry room and gym were very useful” “Broken treadmill”

Review highlights

Location

98/100
7 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

WiFi

81/100
6 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Food

70/100
4 reviews

Food is all right.

“Excellent homemade pasta” “Included cooking” “Best burgers”

Room

69/100
13 reviews

Average sized rooms.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Comfort

67/100
10 reviews

Somewhat comfortable and acceptably sized rooms.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Ranked top 36% by couples, with a score of 80

Review highlights

Room

67/100
6 reviews

Room is all right.

“Excellent kitchen facilities” “Air conditioner was not working” “Fridge was making loud noise”

Comfort

63/100
5 reviews

Comfortable.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Good to know

  • Poor housekeeping

    “No house keeping” “No daily cleaning service”

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

  • Noisy

    “That excessive street noise” “Overall hotel was Ok however noisy”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

Review highlights

Location

93/100
52 reviews

Great location with excellent sightseeing. Close to public transport.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

WiFi

79/100
11 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Service

73/100
55 reviews

Friendly and professional service, with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Food

61/100
14 reviews

Food is all right.

“Excellent homemade pasta” “Clean cooking” “Best burgers”

Comfort

60/100
51 reviews

Room size and comfort are OK, but beds are great. Terrible A/C and noisy rooms.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Room

60/100
74 reviews

Decent views and room sizes. Minibars and bathrooms are unacceptable. Beds are great, but A/C isn't. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Shower rod was broken and needed to be replaced”

Ranked top 14% by couples, with a score of 82

Good to know

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Noisy

    “That excessive street noise” “Overall hotel was Ok however noisy”

  • Good internet service

    “Free internet” “Good wi-fi connections”

  • Comfortable beds

    “Clean sheets and towels” “Fresh sheets and towels”

Review highlights

Location

94/100
27 reviews

Good location, close to public transport.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

WiFi

80/100
7 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Service

77/100
29 reviews

Service is welcoming, but housekeeping is not great.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Food

64/100
5 reviews

Food is all right.

“Excellent homemade pasta” “Clean cooking” “Best burgers”

Room

63/100
32 reviews

Decent views and room sizes. Clean rooms with excellent beds and kitchenettes. Bad minibar.

“Excellent kitchen facilities” “Air conditioner was not working” “Fridge was making loud noise”

Comfort

63/100
20 reviews

Average comfort, noise, and size, but wonderful beds.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Good to know

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Wonderful sightseeing

    “In the heart of Times Square” “Right in the heart of Times Square”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Poorly-maintained rooms

    “Airconditioning did not work” “Microwave didnt work”

Review highlights

Location

97/100
491 reviews

Great location and easy parking. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Close to public transport and the train.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

82/100
589 reviews

Friendly service, especially good laundry service. Poor housekeeping. Room service is poor.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

73/100
64 reviews

Fast and cheap WiFi.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

66/100
617 reviews

Decently sized rooms, but neglected. Spacious, modern rooms with great beds and good kitchenettes. Bathrooms are not great, but moderately clean. Substandard furniture, A/C, minibar and TV's.

“Excellent kitchen facilities” “Air conditioner was not working” “Fridge was making loud noise”

Breakfast

53/100
33 reviews

Affordable, fairly tasty breakfasts.

“Recommend it for breakfast” “No breakfast provided” “No breakfast”

Ranked top 15% by couples, with a score of 86

Good to know

  • Friendly atmosphere

    “4 star kind” “Including entertainment”

  • New rooms

    “Modern appliances” “New chair”

  • Train station is close

    “Within walking distance to the penn station” “Within walking distance of Penn Station”

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

Review highlights

Location

96/100
140 reviews

Great location and easy parking. Great sightseeing, restaurants and shopping nearby. Close to public transport and the train.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

79/100
163 reviews

Service is welcoming, but housekeeping is not great. Great reception and laundry service. Room service is poor.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

76/100
19 reviews

Fast and cheap WiFi.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

64/100
172 reviews

Average-sized rooms with great beds. Bathrooms are not great, but moderately clean. Room need better maintenance, and minibars are not great. Good kitchenette. Bad televisions, air conditioning, and furnishings.

“Excellent amenities” “Air conditioner was not working” “Fridge was making loud noise”

Breakfast

53/100
7 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “No breakfast”

Ranked top 21% by solo travelers, with a score of 82

Good to know

  • Affordable beverage prices

    “Complimentary coffee” “Irish pub Reasonable”

  • Poor housekeeping

    “No house keeping” “No daily cleaning service”

  • Good internet service

    “Free internet” “Good wi-fi connections”

  • Wonderful sightseeing

    “In the heart of Times Square” “Right in the heart of Times Square”

Review highlights

Location

98/100
36 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Bar

84/100
7 reviews

Excellent bar with great prices.

“Coffee is always available” “Complimentary tea and coffee” “Coffee in the lobby was very welcome”

Service

80/100
54 reviews

Friendly service with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

76/100
10 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

70/100
50 reviews

Average-sized rooms with great beds. Dilapidated rooms and bathrooms. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Amenities

64/100
16 reviews

Okay buildings and entrance area.

“Fast elevator” “Lawn broken” “Coffee in the lobby was very welcome”

Wellness

56/100
4 reviews

Average wellness and fitness area.

“Work out fantastic” “Fitness room looked well equipped” “Broken treadmill”

Ranked top 42% by business travelers, with a score of 75

Good to know

  • Clean rooms

    “Neat pillows” “Clean sheets and towels”

  • Good internet service

    “Free internet” “Good wi-fi connections”

  • Clean hotel facilities

    “Hotel was clean” “Very clean hotel”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

95/100
21 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Value

84/100
17 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Service

83/100
38 reviews

Friendly service and great reception.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

81/100
5 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Cleanliness

79/100
20 reviews

Clean hotel facilities. Clean rooms.

“Neat pillows” “Clean sheets and towels” “Rooms were clean and comfortable”

Room

69/100
43 reviews

Bathrooms and room size are acceptable. Clean rooms with excellent beds and kitchenettes.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Breakfast

60/100
2 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “Limited breakfast items”

Wellness

52/100
4 reviews

Fitness area is bad but wellness area/options are acceptable.

“Work out fantastic” “Fitness room looked well equipped” “Broken treadmill”

Ranked top 19% by families, with a score of 86

Good to know

  • Clean hotel facilities

    “Hotel was clean” “Very clean hotel”

  • Comfortable beds

    “Clean sheets and towels” “Fresh sheets and towels”

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

98/100
39 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

86/100
49 reviews

Friendly service and great reception.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Cleanliness

83/100
19 reviews

Clean hotel facilities. Clean rooms.

“Neat pillows” “Clean sheets and towels” “Rooms were clean and comfortable”

Room

68/100
36 reviews

Average sized rooms. Clean rooms with excellent beds and kitchenettes.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Good to know

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

97/100
7 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

82/100
10 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

66/100
12 reviews

Average sized rooms.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Comfort

63/100
8 reviews

Somewhat comfortable and acceptably sized rooms.

“Overall hotel was Ok however noisy” “Noisy air-conditioning” “Airconditioning did not work”

Good to know

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Professional service

    “Check-in was friendly and informative” “Staff was very efficient and friendly”

  • Great reception

    “Check-in was friendly and informative” “Welcoming front desk staff”

  • Clean rooms

    “Neat pillows” “Clean sheets and towels”

Review highlights

Location

97/100
28 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Value

83/100
12 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Service

82/100
36 reviews

Efficient, friendly service with a nice reception.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

67/100
40 reviews

Clean and reasonably-sized rooms, but bad bathrooms.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Breakfast

55/100
4 reviews

Breakfast is average.

“Recommend it for breakfast” “No breakfast provided” “Limited breakfast items”

Ranked top 8% by couples, with a score of 84

Good to know

  • Great location

    “Excellent Valet parking” “Location is superb”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Best value for money

    “Laundry room is complimentary, which was very nice” “Excellent value for money”

  • Clean rooms

    “Neat pillows” “Clean sheets and towels”

Review highlights

Location

98/100
15 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

84/100
13 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Value

83/100
8 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Cleanliness

73/100
4 reviews

Clean rooms.

“Neat pillows” “Clean sheets and towels” “Rooms were clean and comfortable”

Room

64/100
18 reviews

Rooms are tidy and of average size.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Ranked top 19% by families, with a score of 88

Good to know

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

Review highlights

Service

80/100
6 reviews

Fantastic service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Review highlights

Service

84/100
4 reviews

Fantastic service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

63/100
3 reviews

Room is all right.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Good to know

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Near city centre

    “Right in the middle of everything” “Short walk to the center”

  • Professional service

    “Check-in was friendly and informative” “Staff was very efficient and friendly”

Review highlights

Location

99/100
49 reviews

Great location with good access by car. Near downtown with great sightseeing and shopping. Close to public transport.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Bar

84/100
5 reviews

Bar is awesome.

“Coffee is always available” “Complimentary tea and coffee” “Coffee in the lobby was very welcome”

Service

84/100
44 reviews

Efficient, friendly service with a nice reception.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

82/100
7 reviews

Fast and cheap WiFi.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

66/100
45 reviews

Average sized rooms. Run-down rooms with terrible bathrooms and minibars. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Comfort

65/100
39 reviews

Rooms are of average size, not too noisy, and comfortable enough.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Ranked top 13% by couples, with a score of 86

Good to know

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Great location

    “Excellent Valet parking” “Location is superb”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Great shopping

    “Plenty of coffee shops” “Shops next to the hotel”

Review highlights

Location

97/100
20 reviews

Great location near lots of shopping.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Bar

87/100
4 reviews

Bar is awesome.

“Coffee is always available” “Complimentary tea and coffee” “Coffee in the lobby was very welcome”

Value

85/100
7 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Service

83/100
16 reviews

Service is professional and friendly.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Food

70/100
4 reviews

Food is all right.

“Excellent homemade pasta” “Clean cooking” “Best burgers”

Room

68/100
15 reviews

Bathrooms and room size are acceptable.

“Air conditioner was not working” “Fridge was making loud noise” “Shower rod was broken and needed to be replaced”

Comfort

66/100
14 reviews

Rooms are of average size, not too noisy, and comfortable enough.

“Hotel room itself was small” “AC not working” “Overall hotel was Ok however noisy”

Good to know

  • Poor housekeeping

    “No house keeping” “No daily cleaning service”

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Comfortable beds

    “Clean sheets and towels” “Fresh sheets and towels”

Review highlights

Location

98/100
33 reviews

Great location with excellent sightseeing.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

82/100
33 reviews

Service is welcoming, but housekeeping is not great.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Value

79/100
14 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Room

62/100
34 reviews

Average sized rooms. Clean rooms with excellent beds and kitchenettes. Minibars and bathrooms are unacceptable.

“Excellent kitchen facilities” “Air conditioner was not working” “Fridge was making loud noise”

Comfort

61/100
27 reviews

Average comfort, noise, and size, but wonderful beds.

“Overall hotel was Ok however noisy” “Noisy air-conditioning” “Airconditioning did not work”

Ranked top 5% by couples, with a score of 86

Good to know

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Great location

    “Excellent Valet parking” “Location is superb”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

98/100
23 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

82/100
17 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

65/100
20 reviews

Average sized rooms. Clean rooms with excellent beds and kitchenettes. Bad minibar.

“Air conditioner was not working” “Fridge was making loud noise” “Shower rod was broken and needed to be replaced”

Comfort

64/100
18 reviews

Average comfort, noise, and size, but wonderful beds.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Good to know

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

98/100
11 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

85/100
10 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

71/100
13 reviews

Great room. Good kitchenette.

“I loved the amenities” “Refrigerator was awesome” “Wonderful beds”

Comfort

67/100
6 reviews

Comfortable.

“Overall hotel was Ok however noisy” “Noisy air-conditioning” “Airconditioning did not work”

Vibe

57/100
5 reviews

Decent vibe.

“4 star kind” “Modern appliances” “Plush towels”

Good to know

  • Good laundry service

    “Laundry room is complimentary, which was very nice” “Laundry facilities available”

  • Great shopping

    “Plenty of coffee shops” “Shops next to the hotel”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Comfortable beds

    “Clean sheets and towels” “Fresh sheets and towels”

Review highlights

Location

97/100
26 reviews

Great location near lots of shopping.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Value

84/100
12 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Service

77/100
24 reviews

Friendly service, especially good laundry service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Amenities

66/100
9 reviews

Average hotel building.

“Fast lifts” “Coffee in the lobby was very welcome” “Lovely scenery”

Room

65/100
26 reviews

Average sized rooms. Clean rooms with excellent beds and kitchenettes.

“Air conditioner was not working” “Fridge was making loud noise” “Shower rod was broken and needed to be replaced”

Comfort

61/100
18 reviews

Room size and comfort are OK, but beds are great.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Ranked top 35% by couples, with a score of 79

Good to know

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Great location

    “Excellent Valet parking” “Location is superb”

Review highlights

Location

98/100
11 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

77/100
9 reviews

Fantastic service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

66/100
9 reviews

Average sized rooms.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Comfort

61/100
6 reviews

Somewhat comfortable and acceptably sized rooms.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Good to know

  • Bad minibar

    “Not even a small fridge” “Refrigerator didn't work”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Poor bathroom

    “Shower rod was broken and needed to be replaced” “Washbasin was full of mold”

  • Clean rooms

    “Neat pillows” “Clean sheets and towels”

Review highlights

Location

93/100
13 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Cleanliness

85/100
3 reviews

Clean rooms.

“Neat pillows” “Clean sheets and towels” “Rooms were clean and comfortable”

Service

84/100
13 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

65/100
20 reviews

Rooms are tidy and of average size. Minibars and bathrooms are unacceptable. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Shower rod was broken and needed to be replaced”

Amenities

64/100
8 reviews

Average hotel building.

“No lifts” “Lawn broken” “Coffee in the lobby was very welcome”

Comfort

64/100
10 reviews

Somewhat comfortable and acceptably sized rooms.

“AC not working” “Overall hotel was Ok however noisy” “Noisy air-conditioning”

Vibe

58/100
6 reviews

Decent vibe. Relatively modern hotel.

“4 star kind” “Modern appliances” “Plush towels”

Good to know

  • Poor housekeeping

    “No house keeping” “No daily cleaning service”

  • Professional service

    “Check-in was friendly and informative” “Staff was very efficient and friendly”

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

Review highlights

Location

98/100
57 reviews

Great location with excellent sightseeing. Close to public transport.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Value

84/100
33 reviews

Best value for money. Affordable beverage prices.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Service

82/100
88 reviews

Friendly and professional service, with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

WiFi

81/100
10 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Room

66/100
69 reviews

Excellent beds. Reasonably sized rooms but poor furniture. Good kitchenette. Minibars and bathrooms are unacceptable.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Ranked top 8% by couples, with a score of 83

Good to know

  • Noisy

    “That excessive street noise” “Overall hotel was Ok however noisy”

  • Good internet service

    “Free internet” “Good wi-fi connections”

  • Great reception

    “Check-in was friendly and informative” “Welcoming front desk staff”

  • Best value for money

    “Laundry room is complimentary, which was very nice” “Excellent value for money”

Review highlights

Location

98/100
30 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Bar

87/100
5 reviews

Bar is awesome.

“Coffee is always available” “Complimentary tea and coffee” “Coffee in the lobby was very welcome”

Value

83/100
21 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

WiFi

82/100
6 reviews

Good internet service.

“Free internet” “Good wi-fi connections” “Free wifi”

Service

79/100
50 reviews

Friendly and professional service, with great reception but subpar housekeeping.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

67/100
40 reviews

Decently sized rooms, but neglected. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Ranked top 34% by families, with a score of 84

Good to know

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

  • Friendly service

    “Hotel staff was very attentive and friendly” “Check-in was friendly and informative”

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Great location

    “Excellent Valet parking” “Location is superb”

Review highlights

Location

97/100
7 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

83/100
12 reviews

Friendly service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Room

68/100
11 reviews

Room is all right. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Clogged sink”

Good to know

  • Good kitchenette

    “Large rooms with small kitchen” “Well equipped kitchenette”

Review highlights

Location

96/100
17 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

83/100
15 reviews

Fantastic service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Value

79/100
8 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Room

73/100
12 reviews

Great room. Average sized rooms which are fairly maintained. Good kitchenette.

“I loved the amenities” “Refrigerator was awesome” “Wonderful beds”

Ranked top 27% by couples, with a score of 85

Good to know

  • Great room

    “I loved the amenities” “Refrigerator was awesome”

  • Fantastic service

    “Hotel staff was very attentive and friendly” “Laundry facilities excellent”

  • Great location

    “Excellent Valet parking” “Location is superb”

  • Best value for money

    “Laundry room is complimentary, which was very nice” “Excellent value for money”

Review highlights

Location

97/100
10 reviews

Great location.

“Excellent Valet parking” “Location is superb” “Excellent location, price and amenities”

Service

84/100
8 reviews

Fantastic service.

“Hotel staff was very attentive and friendly” “Laundry facilities excellent” “Check-in was friendly and informative”

Value

80/100
7 reviews

Best value for money.

“Laundry room is complimentary, which was very nice” “Excellent value for money” “Excellent location, price and amenities”

Room

69/100
4 reviews

Room is all right. Good kitchenette.

“Air conditioner was not working” “Fridge was making loud noise” “Refrigerator was broke”

Review Semantics by TrustYou

Customer Reviews of Candlewood Suites Times Square

4.5 out of 5. Based on 1483 guest reviews , Very Good

Details / Other Expenses

Year of Last Renovation: 2009
Rooms: 188
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 188
Handicap Rooms:
Suites: 0
Room Windows: Windows Do Open
Cleaning Frequency: Weekly
Meeting Rooms: 0
Policies / Expenses
Nightly Parking: $55
Total Taxes: 14.75%
Total Misc Fees: $3.50 USD
(mandatory resort fees/taxes)

About Candlewood Suites

  • Home-like enviroment, great for an extended stay
  • Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
  • Free high-speed internet access and a large workspace available in each guest room
  • TV with DVD player and a comfortable recliner
  • Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
  • Provide a Lending Locker service where guests can borrow common household items to use during their stay
  • Pets are welcome weighing less than 80 lbs
  • Free local calls and two phone lines with data port as an added convenience
  • Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
  • Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
  • Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
  • Great fitness area
  • Housekeeping on a weekly basis

The Candlewood Suites highlights above are subject to change without notice.

Previously known as:
Candlewood Suites, Candlewood Suites Times Square South

Hotel Rate Trends at Candlewood Suites Times Square

Rate fluctuations of Candlewood Suites Times Square

The graph above is averages of room rates for both our group rates and the lowest online individual rates our system could find at the time the group bid was placed. The best group rate shown is 14.9% in February 2015 and the highest average individual rate is $439 in the month of December 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Candlewood Suites Times Square in a month when rates are lower.

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