Best Western Capistrano Inn

27174 Ortega Highway, San Juan Capistrano, CA 92675 United States (USA) near Exit 82 on I-5 (~0.1mi)
View Map Reservations: 1-800-760-7718
2.5 Star Property
33.502790-117.656620
+1-800-760-7718
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 843 guest reviews

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  • We have an outdoor pool ready for use
  • Free breakfast available
  • 108 sleeping rooms in hotel
  • Hotel has 2 floors
  • Check in: 04:00
  • Check out: 11:00
  • Group friendly rating of 10.0/10

Check Current Prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room types

Check rates1 King Bed
Non-smoking
Check rates1 King Bed 42 Inch LCD Television High Speed Internet Accessible Microwave and Refrigerator Full Bre
Non-smoking
Check rates1 King Bed 42lcd High Speed Microfridge Full Breakfast Free Breakfast
Non-smoking
Check rates1 King Bed Accessible Pet Friendly
Non-smoking
Check rates1 King Bed Deluxe Quality Room Balcony Microwave and Refrigerator 42 Inch LCD Television High Speed
Non-smoking
Check rates1 King Bed Full Breakfast Free WiFi Balcony Microwave, Refrigerator
Non-smoking
Check rates1 King Bed Full Breakfast Free WiFi, Microwave, Refrigerator
Non-smoking
Check rates1 King Bed Refrigerator, Microwave
Non-smoking
Check rates2 Double Beds
Non-smoking
Check rates2 Double Beds Balcon Microfridge 42lcd High Speed Full Breakfast Free Breakfast
Non-smoking
Check rates2 Double Beds Balcony
Non-smoking
Check rates2 Double Beds Balcony Microwave and Refrigerator 42 Inch LCD Television High Speed Internet Accessib
Non-smoking
Check rates2 Double Beds Full Breakfast Free WiFi Balcony Microwave, Refrigerator
Non-smoking
Check rates2 Queen Beds
Non-smoking
Check rates2 Queen Beds 42 Inch LCD Television High Speed Internet Accessible Microwave and Refrigerator Full B
Non-smoking
Check rates2 Queen Beds 42lcd High Speed Microfridge Full Breakfast Free Breakfast
Non-smoking
Check rates2 Queen Beds Accessible Pet Friendly
Non-smoking
Check rates2 Queen Beds Deluxe Quality Room Balcony Microwave and Refrigerator 42 Inch LCD Television High Spee
Non-smoking
Check rates2 Queen Beds Full Breakfast Free WiFi Balcony Microwave, Refrigerator
Non-smoking
Check rates2 Queen Beds Full Breakfast Free WiFi, Microwave, Refrigerator
Non-smoking
Check rates2 Queen Beds Refrigerator, Microwave
Non-smoking
Check ratesAccessible 1 King Accessible Bathtub Pet Friendly Room Balcony Full Bre Free Breakfast
Non-smoking
Check ratesAccessible 1 King Full Breakfast Accessible Pets Allowed Balcony
Non-smoking
Check ratesAccessible 1 King Mobility Accessible Bathtub
Non-smoking
Check ratesAccessible 1 King Mobility Accessible Bathtub Pet Friendly Room Balcony Full Breakfast
Non-smoking
Check ratesAccessible 2 Queen Accessible Roll in Shower Pet Friendly Room Full Bre Free Breakfast
Non-smoking
Check ratesAccessible 2 Queen Full Breakfast Accessible Roll in Shower Pets Allowed
Non-smoking
Check ratesAccessible 2 Queen Mobility Accessible Roll in Shower
Non-smoking
Check ratesAccessible 2 Queen Mobility Accessible Roll in Shower Pet Friendly Room Full Breakfast
Non-smoking
Check ratesBalcon Deluxe Room King Bed
Non-smoking
Check ratesBalcon Room 2 Double Beds
Non-smoking
Check ratesBalcony King Bed Mobility Accessible Pet Friendly
Non-smoking
Check ratesDeluxe 2 Queen Beds
Non-smoking
Check ratesDeluxe King
Non-smoking
Check ratesDeluxe King Room with Balcony
Non-smoking
Check ratesDeluxe Room 1 King Bed Balcony
Non-smoking
Check ratesDeluxe Room 2 Queen Beds Balcony
Non-smoking
Check ratesDouble Room with 2 Double Beds with Balcony
Non-smoking
Check ratesQueen Room with 2 Queen Beds with Balcony
Non-smoking
Check ratesStandard | King Bed
Non-smoking
Check ratesStandard Room, King or Two Doubles
Non-smoking

Local attractions

Located in San Juan Capistrano, 2.5 Miles awa from the beach. Mission San Juan Capistrano, Los Rios Historic District, Local Wedding Venues

Verified reviews of Best Western Capistrano Inn

Below are the verified reviews from guests that we have booked in recently:
"Great Service!"
Overall score5.0/ 5
Everyone was courteous, kind and helpful!
(Individual traveller, booked 1 room), from US flag
06-Sep-2022 Verified review, stayed from Wed Aug 31 to Fri Sep 02 2022 at a $159.99 average nightly rate.
"Poor at best."
Overall score2.0/ 5
I stayed here for a tournament for a couple of days. When and why do a place charge for parking. Rooms were Shabby at best. SMH place was not at advertised I even pointed out several services to front office personnel and they said well that is wrong. I said I understand but could you honor what was advertised on website (NO) as I was told. Breakfast came and I just decided to actually eat right down the block because that isn't a breakfast. Staff told me to wait while there food was getting ready smh. I wouldn't have stayed here period. Hot water almost burned me it was scolding hot. Just overall not to great experience I don't even write on these things but I must warn a family or couple on $500 dollars plus stay you can do better. Else where.
(Individual traveller, booked 1 room), from US flag
05-Sep-2022 Verified review, stayed from Fri Sep 02 to Sun Sep 04 2022 at a $257.49 average nightly rate.
"Average at best."
Overall score3.0/ 5
Old, hard to get into parking lot and out of parking lot. Things just not up to par.
(Individual traveller, booked 1 room), from US flag
21-May-2022 Verified review, stayed from Fri May 20 to Sat May 21 2022 at a $169.64 average nightly rate.
"Not a great place."
Overall score2.0/ 5
the beds were terrible and the room was dirty.
(Individual traveller, booked 1 room), from US flag
25-Jan-2022 Verified review, stayed from Fri Jan 21 to Sun Jan 23 2022 at a $145.99 average nightly rate.
"Never Again"
Overall score1.0/ 5
Booking clerk no mask, despite signs all over the lobby. Clerk had NO name tag or anything to identify him as a employee, wore a grubby T shirt. He told us our room wasn't ready, though by the time he got to us is was 4:10 PM. We were trying to get to a wedding and said we'd take any room that WAS ready. He said he couldn't upgrade us and couldn't lower our prepaid price for a smaller room. We had not asked for that at all. His statement was like an accusation. We just needed to get going. Finally, we got a room, very drab, very little furniture smelled like air freshener NOT cleaning. The outdoor stairs and corridors splattered with sticky and unsightly spots does not make a good impression. This motel needs a huge makeover, but first even a total property clean up. Grout in the bathroom was grungy. Only one hand towel for washing up, though there were bath towels in the shower. The beds had been made up well kudos to the maid. We have stayed in Best Westerns many times and have never been so underwhelmed. I'm notifying Theknot.com. Until you clean this place up and staff it with professional looking reception people it should never be on a wedding block in San Juan Capistrano or anywhere.
(Individual traveller, booked 1 room), from US flag
02-Nov-2021 Verified review, stayed from Sat Oct 30 to Sun Oct 31 2021 at a $156.99 average nightly rate.
"I will return."
Overall score4.0/ 5
I've stayed at Best Westerns before and have always had a positive experience. The only reason I didn't choose five stars is because of the continental breakfast not being what it's been in the past but I understand that the changes are due to COVID. I did appreciate the great customer service and accommodations made to breakfast. Thank you, I plan to visit again!
(Individual traveller, booked 1 room), from US flag
22-Mar-2021 Verified review, stayed from Fri Mar 12 to Sun Mar 14 2021 at a $99.99 average nightly rate.
"Okay Stay"
Overall score3.0/ 5
The room was fairly clean by eye site only. Clean sheets, clean restroom. Was not vacuumed thoroughly and the only sink in the room was clogged.
(Individual traveller, booked 1 room), from US flag
15-Mar-2021 Verified review, stayed from Fri Mar 12 to Sun Mar 14 2021 at a $144.99 average nightly rate.
"Very noisy and not private."
Overall score2.0/ 5
My upstairs neighbors decided to laugh, dance and talk loudly from one 4am. This wasn't the only issue though. The front door had difficulty closing all the way and I could hear every little noise of people who walked past or were nearby. On the plus side, the front staff was absolutely wonderful!
(Individual traveller, booked 1 room), from US flag
03-Nov-2020 Verified review, stayed from Fri Oct 30 to Sat Oct 31 2020 at a $98.99 average nightly rate.
"Disappointed floor was dirty, bed shower read stained."
Overall score2.0/ 5
Poor Fair
(Individual traveller, booked 1 room), from US flag
31-Oct-2020 Verified review, stayed from Thu Oct 29 to Sat Oct 31 2020 at a $161.99 average nightly rate.
"Great service and staff"
Overall score4.0/ 5
Service and staff were very good. Especially on our final night when we had to call 911 for a medical emergency. The young man at the desk was very helpful and made the experience less stressful. I was very impressed when he checked on us later to make sure we were ok. The hotel is very pleasant and comfortable.
(Individual traveller, booked 1 room), from CA flag
19-Oct-2019 Verified review, stayed from Wed Oct 09 to Mon Oct 14 2019 at a $120.59 average nightly rate.
"Best hotel staff ever"
Overall score5.0/ 5
Super accommodating and really clean rooms. Five star hotel desk, shuttle and maintenance staff were outstanding.
(Individual traveller, booked 1 room), from US flag
27-Jul-2019 Verified review, stayed from Wed Jul 24 to Thu Jul 25 2019 at a $134.99 average nightly rate.
"Overpriced and rundown."
Overall score3.0/ 5
Friendly staff convenient location rooms are old and dark. Bathrooms need a redo very little lighting and desperate shortage of trash cans in the room. Would not recommend or stay here again but served a need for a two night stay.
(Individual traveller, booked 1 room), from US flag
02-Jun-2019 Verified review, stayed from Fri May 31 to Sun Jun 02 2019 at a $168.74 average nightly rate.
"Nice Enough"
Overall score3.0/ 5
Stayed here because attending a wedding in town. Upon arrival, I smelled what appeared to be sewage. Not a nice welcome. Other than that, the stay was not all that bad. Check in/check out was quick and easy and the front office staff was pleasant. Breakfast was nice and typically consisted of eggs, potatoes, bacon and sausage as well as fruit, waffles, cereal, hot coffee etc. Very close to the Mission and tons of restaurants and shops.
(Individual traveller, booked 1 room), from US flag
30-May-2019 Verified review, stayed from Sat May 25 to Mon May 27 2019 at a $128.24 average nightly rate.
"Clean; expected amenities."
Overall score4.0/ 5
Everything was as expected. However, had a major issue with the keys which had to be re calibrated upon check in and when I returned that evening. Also, one clerk at night is inadequate as one other woman and I waited outside locked doors while the clerk used the restroom and a gentleman looking for a room left.
(Individual traveller, booked 1 room), from US flag
14-Apr-2019 Verified review, stayed from Sat Apr 13 to Sun Apr 14 2019 at a $161.99 average nightly rate.
"Water Problems"
Overall score1.0/ 5
On two consecutive days the hotel turned off the water without warning. As we were preparing for wedding parties this was extremely frustrating. The hotel set up a separate room for washing etc. However it was very cold so transporting outside to another room for water was extremely inconvenient.
(Individual traveller, booked 1 room), from US flag
19-Feb-2019 Verified review, stayed from Thu Feb 07 to Mon Feb 11 2019 at a $113.37 average nightly rate.
3.0 out of 5. Based on 843 guest reviews

Property description

The BEST WESTERN Capistrano Inn- The Swallows Resting Place.Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate.Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more.Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us.

Details / Other expenses

Check-in: 04:00
Check-out: 11:00
Year of last renovation: 2014
Floors: 2
Rooms: 108
Corridors: All rooms have exterior hallways
Non-smoking rooms: 108
Rooms with disabled access: 5
Suites: 0
Room windows: Windows do open
Cleaning frequency: Weekly
Meeting rooms: 1 View spaces
Event space: Holds 80 people
Dist. to food/bars: 0.3 Miles
Dist. to a 24hr restaurant: 0.3 Miles
Dist. to the nearest gym: 0.3 Miles
Lounge/Bar hours: None
Federal Emergency Management Agency (FEMA) approved: Yes
Pool Info:
Outdoor pool and spa. Open 8am -9pm daily subject to Covid Regulation per City, County, and State.
Policies / Expenses
Cancellation:
24 hours in advance prior to day of arrival
Nightly parking: 0
Total taxes: 10.20%
Total misc. fees: £0.00 GBP
(mandatory resort fees/taxes)
State Tax: 0.20% (Tourism Tax)
Occupancy Tax: 10.00% (Transient Occupancy Tax)
Additional Person Fee: 25.00 Per Person (After 2 guest in room)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Fax available
  • Free local calls
  • Hairdryer available
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Refrigerator
  • Restaurant
  • Shop
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: Weather Channel
  • TV Channel: ESPN
  • TV Channel: Fox Sports
  • TV Channel: Disney Channel
  • TV Channel: Discovery Channel
  • TV Channel: Nickelodeon
  • Voicemail

Airport & shuttle information

.

Local shuttle info: A 24hr shuttle to anywhere in San Juan Capistrano is available to all our guest.

Breakfast information

Complimentary full breakfast, choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and coffee. Subject to Covid Regulation per City, County, and State.

Pet friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry but pets are not allowed.

Parking information

Parking is available for 1 Car per 1 Room basis.

Internet/Wi-Fi

Free wireless Internet access available in public areas and all guest rooms

Cleaning policies

Cleaning protocol are currently under the 7 days guidance where the cleaning is only completed once a week and towels and linen are available upon request.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Group vs. Individual Rates at Best Western Capistrano Inn

Rate fluctuations of Best Western Capistrano Inn

The graph above is trends of room rates for both our group quotes and the lowest online individual prices we could find at the time the group/meeting bid was entered. The best group or meeting displayed is 5.9% in the month of January 2023 and the highest average individual rate is $201 in the month of June 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Capistrano Inn in a month when rates are lower.

Meeting rooms and event rooms at Best Western Capistrano Inn

Below are the meeting, conference and event spaces at Best Western Capistrano Inn.

Feel free to use the Best Western Capistrano Inn meeting space capacities chart below to help with your event planning. HotelPlanner specialises in San Juan Capistrano event planning for hotel rooms and meeting space for corporate events, weddings, parties, conventions, as well as negotiated rates and trade shows.

Meeting room name L x W x H
(Feet)
Size
(sq ft)
Event
5'/6
Event space layout
Crescent
Crescent tables layout
Classroom
Classroom meeting layout
Hollow
Square
Hollow square table layout
U-shape
U-shape meeting layout
Boardroom
Boardroom meeting space
Convention
8'/10'
Convention booth layout
Theatre
Theatre layout
Reception
Reception desk for meetings
Regist.
desk
Registration desk for meetings
Accommodates up to 80 0 x 25 x 12 0--/--------------/--80----
Close this

Accommodates up to 80

Room type:
General Meeting Room
Total size:
0 Sq. Miles
Dimensions:
0 x 25 x 12 Ft
Floor level:
Is there natural light?
No
Are there obstructions?
No
Are there built in screens?
No
Is there a built in stage?
No
Is there built in A/V?
No
Amenities available

    FAQs about Best Western Capistrano Inn

    What time is check in?

    Check in time is 04:00 based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

    What time is check out?

    Check out time is 11:00 based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

    How many rooms does Best Western Capistrano Inn have?

    There are 108 sleeping rooms in the hotel.

    Is there any meeting space at Best Western Capistrano Inn?

    Yes, they have 1 meeting room that can support various table layouts.

    What kind of breakfast is at Best Western Capistrano Inn?

    Complimentary full breakfast, choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and coffee. Subject to Covid Regulation per City, County, and State.

    What parking is available at Best Western Capistrano Inn?

    Parking is available for 1 Car per 1 Room basis.

    How much does internet cost?

    Free wireless Internet access available in public areas and all guest rooms

    Can I get a AAA rate at Best Western Capistrano Inn?

    Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA CAA Rate 1 King Bed Full Breakfast Free WiFi Balcony Microwave, Refrigerator

    Can I get a Senior or AARP rate at Best Western Capistrano Inn?

    Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Full Breakfast Free WiFi Balcony Microwave Re

    Is there a pool at Best Western Capistrano Inn?

    Yes, there is a pool on-site at the property. Outdoor pool and spa. Open 8am -9pm daily subject to Covid Regulation per City, County, and State..

    Testimonials:

    Testimonials icon
    "It was great. We had searched for rooms on our own and were unsuccessful. Thank you for a spectacular service!" H.B. - Long Island, NY

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