HOTEL GRAND CHANCELLOR AUCKLAND CITY

1 Hobson St., Auckland 1010 NZ
4.0 Star property
-36.84458 174.76315
Check availability
Average
3.0/ 5

Based on 396 guest reviews

Show Guest Reviews
  • Rates typically range from NZ$111.23 to NZ$112.23 NZD Check prices
  • Gym is available on property
  • Indoor pool on-site

Check Current Prices






Include Discounts:

Room Types

Check Rates Standard 1 Bedroom Suite
Non-Smoking
Check Rates Standard Apartment 1 Bedroom City View
Non-Smoking
Check Rates Standard Apartment 1 Bedroom Harbour View
Non-Smoking
Check Rates Standard Studio
Non-Smoking
Check Rates Studio
Non-Smoking
Check Rates Suite 1 Bedroom
Non-Smoking

Summary of Verified Reviews

Good to know

  • Wonderful sightseeing

    “Great access to city facilities” “Quiet and close to viaduct”

  • Poor bathroom

    “Disgusting old shower curtain” “Filthy shower curtain”

  • Poorly-maintained rooms

    “Thin sheets for bedding etc” “Carpet in room worn”

  • Hotel is outdated

    “Pictures on the website are old” “Everything was very very old and needed updating”

Review highlights

Location

86/100
716 reviews

Great location. Central location with great sightseeing, dining out and shopping. Expensive, terrible parking. Close to public transport and the train. Reasonably accessible by car.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

74/100
726 reviews

Friendly, professional service, and decent reception, but bad housekeeping. Room service is poor. Disorganized booking process.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

53/100
247 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities.

“Stained carpet” “Moldy shower curtain” “Dirty outside area”

Value

50/100
329 reviews

Poor value for money. WiFi and breakfast pricey.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Amenities

44/100
208 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Room

44/100
1025 reviews

Old, badly-kept rooms with poor beds and TV's. Small rooms and dirty bathrooms. A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Balconies are great with lovely views and room size is OK.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

41/100
471 reviews

Uncomfortable, with too much noise and bad A/C. Small bathrooms, okay room size, and uncomfortable beds.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Breakfast

33/100
54 reviews

Overpriced, subpar breakfast.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

Vibe

29/100
189 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel. Hotel is plain. Good choice for a city trip.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Food

28/100
88 reviews

Bad overall dining experience with a bad menu. Good snacks.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

WiFi

28/100
82 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Bar

20/100
35 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 57% by couples, with a score of 74

Good to know

  • Unpleasant entrance area

    “There were only two elevators” “Lobby is rundown”

  • Bad architecture

    “Decoration very tired looking” “Hotel decor was a little tired”

  • Expensive parking

    “Expensive car parking” “Car park is pretty hefty”

  • Nice balcony

    “Balcony so many” “Amazing balcony”

Review highlights

Location

89/100
166 reviews

Great location. Near downtown with great sightseeing and shopping. Expensive, terrible parking. Reasonably accessible by car.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

78/100
125 reviews

Reception is decent, with overall friendly and professional service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

50/100
54 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

“Stained carpet” “Dirty outside area” “Apartment room we got was filthy”

Value

48/100
70 reviews

Poor value for money. Internet is expensive.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Room

44/100
254 reviews

Untidy rooms with bad beds, TV's, furniture. Small rooms and dirty bathrooms. Kitchenette and room size alright but rooms lacking maintenance. Balconies are nice with lovely views, although rooms are outdated.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

43/100
109 reviews

Generally uncomfortable, particularly beds, with noisy rooms and poor bathrooms. Average sized rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Amenities

42/100
56 reviews

Poor buildings and an uninspiring entrance area. Bad architecture.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Breakfast

36/100
13 reviews

Bad breakfast.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

WiFi

28/100
19 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Vibe

24/100
47 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Food

24/100
19 reviews

Food is not good.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

Bar

16/100
10 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 55% by solo travelers, with a score of 72

Good to know

  • Bad air conditioning

    “Fan didnt work” “Aircon was not great”

  • TV is not good

    “TV remote didn't work” “TV was tiny”

  • Noisy

    “Everything Noisy” “Road so very noisy”

  • Bad internet service

    “No wireless internet” “Internet overpriced”

Review highlights

Location

83/100
57 reviews

Well-located hotel, although, unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

72/100
50 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Excellent staff” “Excellent reception service” “Price and service were great”

Wellness

66/100
7 reviews

Sufficient wellness & sports facilities.

“Spa pool Reasonable” “Gym and swimming pool were open” “Spa area was run down”

Pool

66/100
11 reviews

Ordinary pool.

“Gym and swimming pool were open” “Great pool complex” “Dirty pool”

Value

53/100
29 reviews

Fairly good value for money. Internet is expensive.

“Paid for valet parking” “Charged us for mini bar” “Charged extra for machine coffee”

Cleanliness

53/100
25 reviews

Room and bathroom cleanliness is lacking.

“Hotel room was very clean” “Stained carpet” “Dirty outside area”

Amenities

48/100
19 reviews

Poor hotel buildings.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Room

36/100
103 reviews

Old, run-down, tiny rooms with bad furniture. Poorly air conditioned rooms with bad A/C, crummy beds and dirty bathrooms. Decent kitchenettes and average room cleanliness.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

35/100
58 reviews

Uncomfortable, cramped rooms, with poor beds. Terrible A/C and noisy rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Breakfast

32/100
7 reviews

Bad breakfast.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

WiFi

31/100
10 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Vibe

30/100
17 reviews

Poor vibe. Hotel is outdated.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Food

26/100
10 reviews

Food is not good.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

Bar

25/100
4 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 55% by families, with a score of 73

Good to know

  • Professional service

    “Staff were pleasant and efficient” “Informed reception”

  • Poor beds

    “Thin sheets for bedding etc” “Terrible night sleep as bedding”

  • Poor access to parking

    “No car parking” “Paid for valet parking”

  • Poor bathroom

    “Disgusting old shower curtain” “Filthy shower curtain”

Review highlights

Location

86/100
36 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Wellness

77/100
7 reviews

Great wellness & sports facilities.

“Spa pool Reasonable” “Gym and swimming pool were open” “SPA perfect”

Service

74/100
30 reviews

Reception is decent, with overall friendly and professional service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Pool

69/100
8 reviews

Ordinary pool.

“Gym and swimming pool were open” “Free swimming pool” “No Towels in Pool”

Value

50/100
12 reviews

Poor value for money.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Cleanliness

50/100
11 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Stained carpet” “Dirty outside area” “Apartment room we got was filthy”

Amenities

44/100
10 reviews

Poor hotel buildings.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Comfort

43/100
20 reviews

Uncomfortable, noisy, average sized rooms with bad beds.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Room

38/100
50 reviews

Poorly-maintained rooms, unpleasant bathrooms, and bad beds. Rooms amply-sized and moderately tidy with excellent views.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Food

27/100
4 reviews

Food is not good.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

Vibe

25/100
6 reviews

Poor vibe.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Ranked top 82% by business travelers, with a score of 66

Good to know

  • Fantastic service

    “Excellent staff” “Excellent reception service”

  • Fairly good value for money

    “No free Wi-Fi” “Car parking overpriced”

  • Great location

    “Great access to city facilities” “Great street parking”

  • Poorly-maintained rooms

    “Thin sheets for bedding etc” “Carpet in room worn”

Review highlights

Location

86/100
19 reviews

Great location.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

77/100
14 reviews

Friendly service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

56/100
4 reviews

Room cleanliness is acceptable.

“Stained carpet” “Dirty outside area” “Kitchen Tidy”

Value

54/100
9 reviews

Fairly good value for money.

“No free Wi-Fi” “Charged us for mini bar” “Charged extra for machine coffee”

Room

44/100
20 reviews

Relatively clean but needing maintenance, with small rooms and subpar bathrooms.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

42/100
7 reviews

Small and uncomfortable rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Vibe

25/100
4 reviews

Poor vibe.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Review highlights

Location

85/100
11 reviews

Great location.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Comfort

43/100
7 reviews

Uncomfortable.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Room

42/100
14 reviews

Room is not nice.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Ranked top 71% by couples, with a score of 72

Good to know

  • Room is not nice

    “Terrible night sleep as bedding” “One of the worst hotel room”

  • Uncomfortable

    “Thin sheets for bedding etc” “Broken fan”

  • Great location

    “Great access to city facilities” “Great street parking”

Review highlights

Location

85/100
7 reviews

Great location.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Room

45/100
9 reviews

Room is not nice.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

42/100
6 reviews

Uncomfortable.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Review highlights

Service

77/100
5 reviews

Fantastic service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Room

38/100
6 reviews

Room is not nice.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Review highlights

Location

88/100
8 reviews

Great location.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Cleanliness

59/100
5 reviews

Room cleanliness is acceptable.

“Stained carpet” “Dirty outside area” “Filthy shower curtain”

Room

53/100
13 reviews

Room cleanliness is acceptable.

“Shower pressure was excellent” “Excellent harbour views” “Terrible night sleep as bedding”

Comfort

47/100
6 reviews

Uncomfortable.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Review highlights

Service

72/100
5 reviews

Fantastic service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Room

46/100
8 reviews

Room is not nice.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Vibe

30/100
3 reviews

Poor vibe.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Good to know

  • Wonderful sightseeing

    “Great access to city facilities” “Quiet and close to viaduct”

  • Poor bathroom

    “Disgusting old shower curtain” “Filthy shower curtain”

  • Poorly-maintained rooms

    “Thin sheets for bedding etc” “Carpet in room worn”

  • Hotel is outdated

    “Pictures on the website are old” “Everything was very very old and needed updating”

Review highlights

Location

86/100
690 reviews

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is awful and costly. Close to public transport and the train.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

74/100
709 reviews

Friendly and professional service with decent reception and housekeeping. Room service is poor. Disorganized booking process.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

52/100
235 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities.

“Studio room was very clean” “Stained carpet” “Dirty outside area”

Value

49/100
319 reviews

Poor value for money. Internet is expensive. Acceptable breakfast prices.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Amenities

45/100
201 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Room

44/100
982 reviews

Old, badly-kept rooms with poor beds and TV's. Small rooms and dirty bathrooms. A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Great balconies and views, okay-size rooms.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

41/100
452 reviews

Uncomfortable, with too much noise and bad A/C. Small bathrooms, okay room size, and uncomfortable beds.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Breakfast

34/100
51 reviews

Breakfast is reasonably priced, but not good.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

Vibe

30/100
181 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Food

28/100
83 reviews

Bad overall dining experience with a bad menu. Good snacks.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

WiFi

27/100
78 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Bar

20/100
35 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 54% by couples, with a score of 74

Good to know

  • Unpleasant entrance area

    “There were only two elevators” “Lobby is rundown”

  • Bad architecture

    “Decoration very tired looking” “Hotel decor was a little tired”

  • Good accessibility by car

    “Road outside for free” “Closeness to highway”

  • Expensive parking

    “Expensive car parking” “Car park is pretty hefty”

Review highlights

Location

89/100
154 reviews

Great location. Near downtown with great sightseeing and shopping. Expensive, terrible parking. Reasonably accessible by car.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

78/100
119 reviews

Reception is decent, with overall friendly and professional service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

49/100
50 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

“Stained carpet” “Dirty outside area” “Apartment room we got was filthy”

Value

48/100
68 reviews

Poor value for money. Internet is expensive.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Room

43/100
236 reviews

Lovely views, yet neglected, filthy rooms with unsatisfactory beds. Small rooms and dirty bathrooms. Old rooms with poor TV's and furniture but OK kitchenettes. Okay sized rooms with decent balconies.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Amenities

43/100
53 reviews

Poor buildings and an uninspiring entrance area. Bad architecture.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Comfort

42/100
97 reviews

Generally uncomfortable, particularly beds, with noisy rooms and poor bathrooms. Average sized rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Breakfast

38/100
11 reviews

Bad breakfast.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

WiFi

28/100
18 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Vibe

25/100
45 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Food

25/100
16 reviews

Food is not good.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

Bar

16/100
10 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 58% by solo travelers, with a score of 70

Good to know

  • Bad air conditioning

    “Fan didnt work” “Aircon was not great”

  • TV is not good

    “TV remote didn't work” “TV was tiny”

  • Bad breakfast

    “Lacks a nice buffet and breakfast options” “Poor breakfast facilities”

  • Noisy

    “Everything Noisy” “Road so very noisy”

Review highlights

Location

85/100
54 reviews

Well-located hotel, although, unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

72/100
50 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Excellent staff” “Excellent reception service” “Price and service were great”

Wellness

66/100
7 reviews

Sufficient wellness & sports facilities.

“Spa pool Reasonable” “Gym and swimming pool were open” “Enjoyed a spa on the ground floor”

Pool

66/100
11 reviews

Ordinary pool.

“Gym and swimming pool were open” “Changing area poorly maintained” “Changing rooms dirty”

Cleanliness

53/100
25 reviews

Room and bathroom cleanliness is lacking.

“Hotel room was very clean” “Stained carpet” “Dirty outside area”

Value

52/100
28 reviews

Fairly good value for money. Internet is expensive.

“No free Wi-Fi” “Paid for valet parking” “Internet overpriced”

Amenities

47/100
18 reviews

Poor hotel buildings.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Room

37/100
99 reviews

Old, run-down, tiny rooms with bad furniture. Poorly air conditioned rooms with bad A/C, crummy beds and dirty bathrooms. Decent kitchenettes and average room cleanliness.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

36/100
56 reviews

Uncomfortable, cramped rooms, with poor beds. Terrible A/C and noisy rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Breakfast

32/100
7 reviews

Bad breakfast.

“Lacks a nice buffet and breakfast options” “Poor breakfast facilities” “Expensive breakfast”

Vibe

31/100
15 reviews

Poor vibe. Hotel is outdated.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

WiFi

31/100
9 reviews

Poor, over-priced WiFi.

“No wireless internet” “Internet overpriced” “No free wifi”

Food

26/100
10 reviews

Food is not good.

“Dirty cutlery” “No restaurant menu in the room” “Lacks a nice buffet and breakfast options”

Bar

25/100
4 reviews

Bar is not good.

“No champagne” “Charged extra for machine coffee” “No bar facilities”

Ranked top 62% by families, with a score of 70

Good to know

  • Professional service

    “Staff were pleasant and efficient” “Informed reception”

  • Poor beds

    “Thin sheets for bedding etc” “Terrible night sleep as bedding”

  • Poor access to parking

    “No car parking” “Paid for valet parking”

  • Poor bathroom

    “Disgusting old shower curtain” “Filthy shower curtain”

Review highlights

Location

86/100
34 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Wellness

76/100
5 reviews

Great wellness & sports facilities.

“Spa pool Reasonable” “Gym and swimming pool were open” “SPA perfect”

Service

74/100
29 reviews

Reception is decent, with overall friendly and professional service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Pool

69/100
7 reviews

Ordinary pool.

“Free swimming pool” “Changing rooms dirty” “Pool complex Close to everything”

Cleanliness

50/100
11 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Stained carpet” “Dirty outside area” “Apartment room we got was filthy”

Value

49/100
11 reviews

Poor value for money.

“No free Wi-Fi” “Car parking overpriced” “Internet overpriced”

Amenities

44/100
9 reviews

Poor hotel buildings.

“Lobby is rundown” “Cracked floor tiles” “Dirty outside area”

Comfort

43/100
19 reviews

Uncomfortable, noisy, average sized rooms with bad beds.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Room

38/100
49 reviews

Poorly-maintained rooms, unpleasant bathrooms, and bad beds. Rooms amply-sized and moderately tidy with excellent views.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Vibe

25/100
5 reviews

Poor vibe.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Ranked top 83% by business travelers, with a score of 65

Good to know

  • Poor vibe

    “Everything was very very old and needed updating” “Dated furnishings”

  • Fantastic service

    “Excellent staff” “Excellent reception service”

  • Great location

    “Great access to city facilities” “Great street parking”

  • Poor value for money

    “No free Wi-Fi” “Car parking overpriced”

Review highlights

Location

86/100
19 reviews

Great location.

“Great access to city facilities” “Great street parking” “Location was fantastic”

Service

77/100
14 reviews

Friendly service.

“Excellent staff” “Excellent reception service” “Price and service were great”

Cleanliness

56/100
4 reviews

Room cleanliness is acceptable.

“Studio room was very clean” “Shower curtain had mould” “Stained carpet”

Value

54/100
9 reviews

Fairly good value for money.

“No free wi fi” “Paying for car parking” “Internet overpriced”

Room

44/100
20 reviews

Relatively clean but needing maintenance, with small rooms and subpar bathrooms.

“Terrible night sleep as bedding” “One of the worst hotel room” “Disgusting old shower curtain”

Comfort

42/100
7 reviews

Small and uncomfortable rooms.

“Thin sheets for bedding etc” “Broken fan” “Broken aircon”

Vibe

25/100
4 reviews

Poor vibe.

“Everything was very very old and needed updating” “Dated furnishings” “Outdated mini bar”

Review Semantics by TrustYou

Customer Reviews of Hotel Grand Chancellor Auckland City

3.0 out of 5. Based on 396 guest reviews , Average

Property Description

Property Location
With a stay at Hotel Grand Chancellor Auckland City in Auckland, you'll be minutes from Viaduct Basin and Sky Tower. This 4-star hotel is close to University of Auckland and Mt. Eden.

Rooms
Make yourself at home in one of the 70 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as minibars and coffee/tea makers.

Rec, Spa, Premium Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Satisfy your appetite at a coffee shop/café serving guests of Hotel Grand Chancellor Auckland City. Continental breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and a computer station. Self parking (subject to charges) is available onsite.

Amenities / Features

  • Air conditioning
  • Balcony
  • Cable TV service
  • Climate control
  • Coffee/tea maker
  • Daily housekeeping
  • Free WiFi
  • Free wired high-speed Internet
  • Iron/ironing board
  • Microwave
  • Minibar
  • Phone
  • Private bathroom
  • Refrigerator

You may also be interested in...

View Now
Photo of Heritage Auckland
Heritage Auckland ~0.16 Miles away
View Now
Photo of Mercure Hotel Auckland
Mercure Hotel Auckland ~0.21 Miles away
View Now
Photo of Auckland Harbour Oaks
Auckland Harbour Oaks ~0.33 Miles away

Testimonials: Why use Hotel Planner?

Testimonials icon
"Your service is a wonderful find. I will certainly use it again and recommend to others. What makes it even better are the people you actually work with at the property that make it so much more worthwhile. Your service saved me many hours of work and frustration." M.H. - Atlanta, GA

Learn More Check Rates