Holiday Inn Express & Suites Surprise by Ihg

16540 North Bullard Ave., Surprise, AZ 85374 United States (USA)
View Map Reservations: 1-800-219-2797
2.5 Star Property
33.634060-112.377130
+1-800-219-2797
AI Disclaimer

This tool is powered by OpenAI's ChatGPT service. We strive to provide 100% accurate and reliable data to our customers, but third-party content generated by AI, including OpenAI's ChatGPT, can sometimes make errors for various reasons, such as incomplete or inaccurate responses. We advise all customers to exercise caution and to use your best judgment regarding the fidelity of ChatGPT's responses.

Check availability
Very Good
4.0/5

Based on 553 guest reviews

Show Guest Reviews
  • With an outdoor pool!
  • Free breakfast
  • Fitness / Gym is on-site
  • 115 rooms in property
  • Hotel has 4 floors
  • Hotel has 32 suites
  • Check-in: 3:00
  • Group booking rating of 10.0/10

Check current prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 Queen Bed
Non-Smoking
Check Rates1 Queen Bed Suite
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Suite
Non-Smoking
Check Rates2 Queen Standard
Non-Smoking
Check Rates2 Queen Standard 410 Square Foot Room with Microwave and Minifridge
Non-Smoking
Check Rates2 Queen Standard Free Breakfast
Non-Smoking
Check Rates2 Queen Suite Additional Living Area
Non-Smoking
Check Rates2 Queen Suite Additional Living Area 520 Sqft Suite with Sofa Bed Microwave and Minifridge
Non-Smoking
Check Rates2 Queen Suite Additional Living Area Free Breakfast
Non-Smoking
Check RatesAdditional Suite 2 Queen Beds
Non-Smoking
Check RatesFree Breakfast
Non-Smoking
Check RatesPackage 1 Standard Room 2 Queen Beds
Non-Smoking
Check RatesPackage 2 Standard Room 1 Queen Bed
Non-Smoking
Check RatesPackage 4 Suite 2 Queen Beds
Non-Smoking
Check RatesPackage 6 Queen Suite
Non-Smoking
Check RatesQueen Queen Signature
Non-Smoking
Check RatesQueen Suite
Non-Smoking
Check RatesStandard Queen Queen
Non-Smoking
Check RatesStandard Room, King or Two Doubles
Non-Smoking
Check RatesSuite 2 Queen Beds
Non-Smoking
Check RatesSuite 2 Queen Suite Additional Living Area
Non-Smoking
Check RatesSuite 2 Queen Suite Additional Living Area 520 Sqft Suite with Sofa Bed Microwave and Minifridge
Non-Smoking
Check RatesSuite Queen Bed
Non-Smoking
Check RatesSuite Queen Queen
Non-Smoking
Check RatesSuite Queen Queen Living Area
Non-Smoking
Check RatesSuite Queen Queen Living Room
Non-Smoking

Local Attractions

We are located next door to the Surprise Stadium, Home of the Kansas City Royals and Texas Rangers Spring Training.

Verified Reviews of Holiday Inn Express Surprise by Ihg

Below are the verified reviews from guests that we have booked recently:
"Experienced friendly staff, comfortable accommodations."
Overall Score5.0/ 5
Great help and efficiency. Great!
(Individual traveler, booked 1 room), from US flag
09-Sep-2025 Verified Review, stayed from Fri Sep 05 to Sun Sep 07 2025 at a $125.88 average nightly rate.
Response from Management on 11-Sep-2025:
Thank you so much for your kind words, Terry! We're thrilled to hear that you found our staff friendly and experienced, and that you enjoyed our comfortable accommodations. Providing efficient, helpful service is what we strive for, and it's wonderful to know we delivered that during your stay. We hope to welcome you back again soon! - Aubrey Thibeault Director of Sales
"Rooms were so clean .. staff excellent."
Overall Score4.0/ 5
Rooms were so clean .. staff excellent..beds very comfortable.
(Individual traveler, booked 1 room), from US flag
08-Sep-2025 Verified Review, stayed from Wed Sep 03 to Sat Sep 06 2025 at a $76.88 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you for your kind feedback Jean! We're glad you enjoyed our clean rooms, comfortable beds, and excellent staff. We look forward to welcoming you back for another great stay! - Aubrey Thibeault Director of Sales
"All were very friendly and helpful!"
Overall Score5.0/ 5
Clean rooms, Friendly staff: Counter to room Cleaning Crew!
(Individual traveler, booked 1 room), from US flag
05-Sep-2025 Verified Review, stayed from Tue Sep 02 to Thu Sep 04 2025 at a $149.00 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you for your wonderful feedback Mark! We're so happy to hear that you found everyone—from the front desk to the cleaning crew—friendly and helpful. Clean rooms and great service are our top priorities, and your kind words mean a lot to us. We look forward to your next visit! - Aubrey Thibeault Director of Sales
"Great staff great facility."
Overall Score5.0/ 5
Great facility great staff.
(Individual traveler, booked 1 room), from US flag
25-Jul-2025 Verified Review, stayed from Tue Jul 22 to Wed Jul 23 2025 at a $112.99 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you for your kind words Diane! We're glad you enjoyed our facility and appreciated our staff. We look forward to welcoming you back soon! - Aubrey Thibeault Director of Sales
"Great staff, nice rooms and comfortable beds."
Overall Score5.0/ 5
One of our favorite places to stay.
(Group coordinator, booked 2 rooms), from US flag
01-Jun-2025 Verified Review, stayed from Sat May 31 to Sun Jun 01 2025 at a $125.20 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you so much for making us one of your favorite places to stay Scott! We're thrilled to hear you enjoyed our great staff, comfortable rooms, and cozy beds. We can't wait to welcome you back again soon! - Aubrey Thibeault Director of Sales
"High end accommodations at very reasonable price."
Overall Score5.0/ 5
Very pleasant reception and check in. Room was very pleasant, clean and comfortable. Felt high end with roomy spaces. Lovely bathroom extras and size. Good selection of TV channels. Enjoyed my stay and would stay again.
(Individual traveler, booked 1 room), from US flag
14-May-2025 Verified Review, stayed from Tue May 13 to Thu May 15 2025 at a $132.00 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you for your wonderful review Kathleen! We're delighted to hear you enjoyed the pleasant check-in, spacious and comfortable room, and all the thoughtful extras. Providing a high-end experience at a great value is exactly what we aim for, and your feedback means a lot to us. We look forward to welcoming you back soon! - Aubrey Thibeault Director of Sales
"The staff was friendly and accommodating."
Overall Score4.0/ 5
Housekeeping did a great job making sure our room was kept up and the breakfast area was clean and well managed. We had excellent accommodations for our banquet and the staff at the front desk was always friendly and helpful.
(Individual traveler, booked 1 room), from US flag
09-May-2025 Verified Review, stayed from Wed Apr 30 to Sun May 04 2025 at a $148.00 average nightly rate.
Response from Management on 10-Sep-2025:
Thank you for your kind feedback Jack! We're glad to hear that our housekeeping team and front desk staff made a positive impression during your stay. It's wonderful that you enjoyed the banquet accommodations as well. We appreciate your comments and hope to welcome you back for an even better experience next time! - Aubrey Thibeault Director of Sales
"Clean Facility"
Overall Score5.0/ 5
Great service, great facility, clean.
(Individual traveler, booked 1 room), from US flag
13-Apr-2025 Verified Review, stayed from Fri Apr 11 to Mon Apr 14 2025 at a $163.99 average nightly rate.
Response from Management on 18-Apr-2025:
Thanks so much for the kind words Diane! We're thrilled to hear you enjoyed the service, facility and cleanliness. We hope to welcome you back again soon!
"Stay was excellent."
Overall Score5.0/ 5
Staff were all helpful and friendly. Front desk very helpful with minor problems and questions. Breakfast is great. Maid staff always help.
(Individual traveler, booked 1 room), from US flag
10-Mar-2025 Verified Review, stayed from Thu Mar 06 to Tue Mar 11 2025 at a $461.19 average nightly rate.
Response from Management on 18-Apr-2025:
Thank you for the wonderful review Steven! We're so glad our team was able to assist you and make your stay comfortable. It's great to hear you enjoyed breakfast and found our housekeeping and front desk staff helpful and friendly. We hope to see you again soon!Aubrey Solis- Director of Sales
"Amazing Service"
Overall Score5.0/ 5
The young person at the front desk was amazing.
(Individual traveler, booked 1 room), from US flag
13-Jun-2024 Verified Review, stayed from Thu Jun 13 to Fri Jun 14 2024 at a $134.99 average nightly rate.
Response from Management on 17-Jun-2024:
Thank you for your feedback! We are so glad you enjoyed your stay and that our front desk staff was amazing! We value your feedback and we hope to see you again soon!
4.0 out of 5. Based on 553 guest reviews

Property Description

Welcome to the Holiday Inn Express Hotel in Phoenix-NW Surprise, Arizona.Located in the heart of Surprise, we are just a walk across the street to the Surprise Stadium, home of Spring Training for the Texas Rangers and Kansas City Royals, Ottawa University and the Surprise Tennis & Racquet Complex, home to USTA and USAPA. The Holiday Inn Express and Suites in beautiful Surprise, Arizona offer easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as a 1470 sq-ft event room. The hotel's location in Surprise places guests near such area businesses as Luke Air Force Base, Banner Healthcare, Lockheed Martin, Honeywell as well as the Toyota and Arizona Ford Proving Grounds. Leisure travelers, we suggest that you take the time to explore the beautiful White Tank Mountains nearby. After a morning hike, head over to the Wildlife World Zoo Phoenix Zoo for a fun-filled afternoon. Don't miss the great shopping at Arrowhead Town Center or Tanger Outlets both only 20 minutes away. While visiting, be sure to check the schedules at The State Farm Stadium, home to our Arizona Cardinal and Gila River Arena, home to the Arizona Coyotes to see what events are in town. Our complimentary, “Smart Start” hot breakfast ensures that you start your day off the right way with our delicious meal that includes our signature Hot Cinnamon Rolls. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility and our heated outdoor swimming pool and hot tub is open 365 days a year.

Details / Other Expenses

Check In: 3:00
Check Out: 11.00
Year of Last Renovation: 2019
Floors: 4
Rooms: 115
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 115
Handicap Rooms:
Suites: 32
Room Windows: Windows Do Open
Cleaning Frequency: Weekly
Meeting Rooms: 1 View Spaces
Meeting Space: 3570 sq. feet
Banquet Space: Holds 72 people
Dist. to Food/Bars: 1.0 Mi
Dist. to 24hr Restaurant: 2.0 Mi
Dist. to Nearest Gym: 2.0 Mi
FEMA Approved: Yes
Pool Info:
Our heated pool is open 7am-10pm 365 days a year
Ownership: Hotel Management Group
Policies / Expenses
Cancellation:
24 hours
Nightly Parking: 0.00
Typical Group Deposit: 50%
Total Taxes: 13.99%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Clothes drying
  • Complimentary breakfast
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Electronic key card
  • Elevator
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV Channel: Showtime
  • Travellers cheques accepted

Airport & Shuttle Information

34 miles to Sky Harbor International Airport

Local Shuttle Info: West Valley Connections Here We Go Transportation To My Surprise

Breakfast Information

Our complimentary Fresh Start breakfast is open Monday-Friday 6:30am-9:30am and Saturday and Sunday 7:00am-10:00am. We serve a variety of healthy and hearty items including scrambled eggs, bacon or sausage, biscuits and gravy, breads and muffins as well as our delicious hot cinnamon rolls.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

Free Parking

Internet / WiFI

Free wireless Wi-Fi thought the entire hotel

About Holiday Inn Express

  • Free Express Start Breakfast
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services

The Holiday Inn Express highlights above are subject to change without notice.

Suggested AI Generated Itinerary

    Day 1

  • Breakfast: Eggstasy - Start your day with a hearty breakfast at this popular local spot. Located 2 miles from the hotel.
  • Lunch: Rio Mirage Cafe - Indulge in authentic Mexican dishes for lunch. Located 3 miles from the hotel.
  • Dinner: State 48 Brewery - Enjoy delicious craft beers and a diverse menu of American cuisine. Located 1.5 miles from the hotel.
  • Activity: Surprise Stadium - Catch a spring training baseball game at this nearby stadium. Located 0.5 miles from the hotel.
  • Day 2

  • Breakfast: Cracker Barrel Old Country Store - Enjoy a classic American breakfast at this cozy restaurant. Located 1 mile from the hotel.
  • Lunch: Culver's - Grab a quick and tasty lunch at this popular fast-food chain. Located 1.5 miles from the hotel.
  • Dinner: Saigon Kitchen - Savor the flavors of Vietnamese cuisine for dinner. Located 2.5 miles from the hotel.
  • Activity: Surprise Aquatic Center - Have a splashing good time at this water park. Located 2 miles from the hotel.
  • Day 3

  • Breakfast: Snooze an A.M. Eatery - Start your day with a unique and delicious breakfast experience. Located 2.5 miles from the hotel.
  • Lunch: In-N-Out Burger - Enjoy a classic burger and fries for lunch at this iconic fast-food chain. Located 1 mile from the hotel.
  • Dinner: Famous Dave's Bar-B-Que - Feast on mouthwatering BBQ dishes for dinner. Located 3 miles from the hotel.
  • Activity: White Tank Mountain Regional Park - Explore the beautiful desert landscape and hiking trails. Located 10 miles from the hotel.

Previously known as:
Holiday Express Hotel & Suites Phoenix Az, Holiday Inn Express & Suites Surprise, Holiday Inn Express Surprise Az

Meeting Rooms and Banquet Rooms at Holiday Inn Express & Suites Surprise by Ihg

Below are the meeting, banquet, conference and event spaces at Holiday Inn Express & Suites Surprise by Ihg.

Feel free to use the Holiday Inn Express & Suites Surprise by Ihg meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Surprise event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Meeting Room 1 48 x 30 x 9 147064/--4072--3620--/--70----
Close This

Meeting Room 1

Room Type:
General Meeting Room
Total Size:
1470 Sq. Mi
Dimensions:
48 x 30 x 9 Ft.
Floor Level:
Ground Level
Power Outlets:
12
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Air Conditioning
Meeting Room 1 Meeting Space Thumbnail 1
Meeting Room 1 Meeting Space Thumbnail 2
Photo of Meeting Room 1

FAQs about Holiday Inn Express Surprise by Ihg

What time is check in?

Check in time is 3:00 based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11.00 based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Holiday Inn Express Surprise by Ihg have?

There are 115 rooms in the property.

Is there any meeting space at Holiday Inn Express Surprise by Ihg?

Yes, they have 1 meeting room that can support various table layouts.

What kind of breakfast is at Holiday Inn Express Surprise by Ihg?

Our complimentary Fresh Start breakfast is open Monday-Friday 6:30am-9:30am and Saturday and Sunday 7:00am-10:00am. We serve a variety of healthy and hearty items including scrambled eggs, bacon or sausage, biscuits and gravy, breads and muffins as well as our delicious hot cinnamon rolls.

What parking is available at Holiday Inn Express Surprise by Ihg?

Free Parking

How much does internet cost?

Free wireless Wi-Fi thought the entire hotel

Can I get a AAA rate at Holiday Inn Express Surprise by Ihg?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 2 Queen Standard 410 Square Foot Room with Microwave and Minifridge

Can I get a Senior or AARP rate at Holiday Inn Express Surprise by Ihg?

Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount 2 Queen Standard 410 Square Foot Room with Microwave and Minifridge

Is there a gym at Holiday Inn Express Surprise by Ihg?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Holiday Inn Express Surprise by Ihg?

Yes, there is a pool on-site at the property. Our heated pool is open 7am-10pm 365 days a year.

Testimonials:

Testimonials icon
"Your site is such a timesaver and I got an excellent rate! So easy and fabulous! I will recommend this to my friends. Thanks!" S.B. - Columbia, SC

Find Out More Check Rates