TRU by Hilton Jacksonville South Mandarin

2970 Hartley Rd., Jacksonville, FL 32257 United States (USA) near Exit 5b a on I-295 (~0.2mi)
View Map Reservations: 1-800-219-2797
2.5 Star Property
30.183975-81.630860
+1-800-219-2797
AI Disclaimer

This tool is powered by OpenAI's ChatGPT service. We strive to provide 100% accurate and reliable data to our customers, but third-party content generated by AI, including OpenAI's ChatGPT, can sometimes make errors for various reasons, such as incomplete or inaccurate responses. We advise all customers to exercise caution and to use your best judgment regarding the fidelity of ChatGPT's responses.

Check availability
Very Good
4.0/5

Based on 79 guest reviews

Show Guest Reviews
  • Free breakfast available
  • Avg. Group Discount of 4.3%!
  • Fitness center on property
  • Hotel has 106 rooms
  • Hotel has 4 floors
  • Check in time: 03:00 PM
  • Hotel has an eco-friendly policy
  • Group booking rating of 10.0/10

Check Current Prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 Queen Bed
Non-Smoking
Check Rates2 Double Beds
Non-Smoking
Check Rates2 Queen Accessible with Tub
Non-Smoking
Check Rates2 Queen Accessible with Tub - Free WiFi Breakfast Included HDTV Refrigerator
Non-Smoking
Check Rates2 Queen Accessible with Tub - Free WiFi HDTV Refrigerator
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds - HDTV, Free WiFi Breakf
Non-Smoking
Check Rates2 Queen Beds - HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2 Queen Beds - HDTV, Free WiFi, Refrigerator
Non-Smoking
Check Rates2 Queen Beds Accessible
Non-Smoking
Check Rates2 Queen Beds Accessible Bathtub
Non-Smoking
Check Rates2 Queen Beds Accessible Hearing
Non-Smoking
Check Rates2 Queen Beds Accessible Mobility and Hearing Roll in Shower
Non-Smoking
Check Rates2 Queen Beds Bathtub
Non-Smoking
Check Rates2 Queen Beds Bathtub 2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Bathtub 2 Queenbed
Non-Smoking
Check Rates2 Queen Beds Bathtub Accessible
Non-Smoking
Check Rates2 Queen Beds Hearing
Non-Smoking
Check Rates2 Queen Beds Hearing 2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Hearing Accessible
Non-Smoking
Check Rates2 Queen Beds Hearing Mobility Accessible
Non-Smoking
Check Rates2 Queen Beds Hearing Mobility Accessible Roll in Shower
Non-Smoking
Check Rates2 Queen Beds Hearing Mobility Accessible WiFi
Non-Smoking
Check Rates2 Queen Beds Mobility Accessible
Non-Smoking
Check Rates2 Queen Beds Mobility Accessible Bathtub
Non-Smoking
Check Rates2 Queen Beds Mobility Accessible WiFi
Non-Smoking
Check Rates2 Queen Beds Mobility and Hearing Roll in Shower
Non-Smoking
Check Rates2 Queen Beds Room with Bathtub
Non-Smoking
Check Rates2 Queen Beds WiFi
Non-Smoking
Check Rates2 Queen Hearing Accessible
Non-Smoking
Check Rates2 Queen Hearing Accessible Vis Doorbe
Non-Smoking
Check Rates2 Queen Hearing Accessible Vis Doorbell Alrt and Vis Phone Alrt Free WiFi Breakfast Included HDTV
Non-Smoking
Check Rates2 Queen Hearing Accessible Vis Doorbell Alrt and Vis Phone Alrt Free WiFi HDTV
Non-Smoking
Check Rates2 Queen Mobility Accessible with Tub
Non-Smoking
Check Rates2 Queen Mobility Accessible with Tub2 Queen
Non-Smoking
Check Rates2 Queen Mobility Accessible with Tub - Free WiFi Breakfast Included HDTV Refrigerator
Non-Smoking
Check Rates2 Queen Mobility Hearing Accessible Roll in
Non-Smoking
Check Rates2 Queen Mobility Hearing Accessible Roll in Shower
Non-Smoking
Check Rates2 Queen Mobility Hearing Accessible Roll in Shower Visual Firealarm Door Phone Alert Free WiFi Break
Non-Smoking
Check Rates2 Queen Mobility Hearing Accessible Roll in Shower Visual Firealarm Door Phone Alert Free WiFi HDTV
Non-Smoking
Check Rates2x Points 2 Queen Accessible with Tub - Free WiFi Breakfast Included HDTV Refrigerator
Non-Smoking
Check Rates2x Points 2 Queen Beds - HDTV, Free WiFi Breakfast Included Refrigerator
Non-Smoking
Check Rates2x Points 2 Queen Hearing Accessible Vis Doorbell Alrt and Vis Phone Alrt Free WiFi Breakfast Includ
Non-Smoking
Check Rates2x Points 2 Queen Mobility Hearing Accessible Roll in Shower Visual Firealarm Door Phone Alert Free
Non-Smoking
Check RatesAccessible Room with Queen Room with 2 Queen Beds
Non-Smoking
Check RatesDouble Room Bed and Breakfast
Non-Smoking
Check RatesGuest Room with 2 Queen Beds and Tub Accessible
Non-Smoking
Check RatesHearing Room with 2 Queen Beds
Non-Smoking
Check RatesMobility Accessible
Non-Smoking
Check RatesQuad Bed and Breakfast
Non-Smoking
Check RatesQueen Queen Accessible
Non-Smoking
Check RatesQueen Queen Breakfast
Non-Smoking
Check RatesQueen Queen Hearing Accessible
Non-Smoking
Check RatesQueen Queen Hearing Accessible Breakfast
Non-Smoking
Check RatesQueen Queen Hearing Accessible Roll in Shower Breakfast
Non-Smoking
Check RatesQueen Queen Tub Breakfast
Non-Smoking
Check RatesQueen Room with 2 Queen Beds Hearing Accessible
Non-Smoking
Check RatesQueen Room with 2 Queen Beds Mobility Accessible
Non-Smoking
Check RatesRoll in Shower Room with 2 Queen Beds and Shower
Non-Smoking
Check RatesStandard Room, King or Two Doubles
Non-Smoking

Local Attractions

Jacksonville Zoo and Gardens Top Golf St Augustine Jacksonville Beach TIAA Bank Field

Verified Reviews of TRU by Hilton Jacksonville South Mandarin

Below are the verified reviews from guests that we have booked recently:
"Great Stay"
Overall Score5.0/ 5
We enjoyed our stay for the night. The hotel is conveniently located off of 275 and a lot of restaurants close by. We were able to bring our dog as well.
(Individual traveler, booked 1 room), from US flag
03-May-2026 Verified Review, stayed from Sat May 02 to Sun May 03 2026 at a $126.26 average nightly rate.
Response from Management on 07-May-2026:
Thank you so much for the wonderful 5-star review! We're delighted to hear you enjoyed your stay and found our location convenient with plenty of nearby dining options. We're also happy your furry family member was able to join you for the trip!We truly appreciate your kind words and hope to welcome you and your dog back again soon for another great stay. If you have a moment, we'd also be grateful if you could share your experience on Google as well. Safe travels!
"More than just a hotel"
Overall Score5.0/ 5
We had an amazing stay at Tru by Hilton in South Mandarin, Jacksonville. While we were in town for a funeral, we experienced a very tragic event on our way in and I arrived overwhelmed and honestly a complete mess. Jeremiah at the front desk was truly exceptional. His kindness and compassion went far beyond anything I've experienced at a hotel. He offered genuine words of support that didn't feel scripted, asked if I needed a hug. and gave me one! That level of care meant more than I can put into words. He is a shining example of outstanding customer service and just a wonderful human being. The hotel itself was spotless and had such a fresh, clean citrus scent that made it feel even more welcoming. The rooms were comfortable and even being off the interstate, quiet. The breakfast was great. The breakfast attendant was also incredibly kind and helpful, which made our mornings just a little easier during a difficult time. Thank you to the entire team for making a hard trip more bearable. I would absolutely stay here again and highly recommend this hotel to anyone visiting the area.
(Individual traveler, booked 1 room), from US flag
25-Mar-2026 Verified Review, stayed from Sun Mar 22 to Tue Mar 24 2026 at a $127.24 average nightly rate.
Response from Management on 28-Mar-2026:
Dear Angie, Thank you so much for sharing this incredibly heartfelt review. We are truly sorry for the difficult circumstances that brought you to Jacksonville, and we're honored that you chose to stay with us during such a challenging time.Jeremiah will be deeply touched to hear your kind words. His compassion and genuine care are exactly what we strive for, and it means so much to know he was able to provide comfort when you needed it most. We're also grateful to hear that our breakfast attendant and the rest of the team helped make your stay a little easier.It's wonderful to know you found the hotel clean, comfortable, and welcoming—especially during such an emotional visit.On behalf of our entire team, thank you again for your recommendation. We truly hope to welcome you back under brighter circumstances in the future. ??Warmest regards, Sergey TonakanyanGeneral Manager
"Very clean"
Overall Score4.0/ 5
Enjoyed our day everything was wonderful and very clean.
(Individual traveler, booked 1 room), from US flag
20-Dec-2025 Verified Review, stayed from Fri Dec 19 to Sat Dec 20 2025 at a $119.99 average nightly rate.
"Great pet friendly hotel"
Overall Score5.0/ 5
Check in was easy. Lodging was very clean and comfortable. Our dogs loved the hotel! Staff super friendly.
(Individual traveler, booked 1 room), from US flag
04-Dec-2025 Verified Review, stayed from Wed Dec 03 to Thu Dec 04 2025 at a $143.99 average nightly rate.
"Our stay"
Overall Score4.0/ 5
This facility is a pleasant place to stay. I have stayed here for three years. The people that serve have been very kind.
(Individual traveler, booked 1 room), from US flag
09-Nov-2025 Verified Review, stayed from Wed Nov 05 to Sun Nov 09 2025 at a $140.41 average nightly rate.
"Gr8 Stay"
Overall Score5.0/ 5
Courteous staff, clean, quiet.
(Individual traveler, booked 1 room), from US flag
22-Aug-2025 Verified Review, stayed from Tue Aug 19 to Wed Aug 20 2025 at a $119.00 average nightly rate.
"Great Stay!"
Overall Score5.0/ 5
10/10! Front desk we're very pleasant and helpful. The property was clean and in good repair would definitely stay again!
(Individual traveler, booked 1 room), from US flag
21-Jul-2025 Verified Review, stayed from Fri Jul 18 to Sat Jul 19 2025 at a $139.00 average nightly rate.
"Very Clean"
Overall Score5.0/ 5
Very clean place.
(Individual traveler, booked 1 room), from US flag
26-May-2025 Verified Review, stayed from Fri May 23 to Sat May 24 2025 at a $175.99 average nightly rate.
"Always Pleasant!"
Overall Score5.0/ 5
We've been going here for the past three years, they are always friendly and professional. Would highly recommend.
(Individual traveler, booked 1 room), from US flag
08-Feb-2025 Verified Review, stayed from Wed Feb 05 to Sat Feb 08 2025 at a $121.66 average nightly rate.
4.0 out of 5. Based on 6 guest reviews

Property Description

The Tru by Hilton South Mandarin is conveniently located in the southern section of the city, just off I-295 and San Jose Blvd, within a 30-minute drive from downtown, the beaches, sports and entertainment venues. Located less than 5 miles from I-95 and 5-10 miles from St. Johns and Clay counties. This location is also putting visitors close to great shopping, dining, nightlife and sightseeing, being the #1 choice for business and leisure travelers to Jacksonville. We can't wait to welcome you!

Green Sustainability

Light Stay

Details / Other Expenses

Check In: 03:00 PM
Check Out: 1200pm
Year of Last Renovation: 2021
Floors: 4
Rooms: 106
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 106
Handicap Rooms: 16
Rooms with 1 Bed: 54
Rooms with 2 Beds: 46
Suites: 0
Room Windows: Windows Don't Open
Cleaning Frequency: As Needed
Meeting Rooms: 1 View Spaces
Meeting Space: 54.3 sq. meters
Dist. to Food/Bars: 0.4 Km
Dist. to 24hr Restaurant: 0.4 Km
Dist. to Nearest Gym: 1.6 Km
Lounge/Bar Hours: -
FEMA Approved: Yes
Pool Info: from dawn to dusk
Ownership: Stellar
Policies / Expenses
Cancellation:
Cancellation is subject to change
Nightly Parking: 0
Total Taxes: 13.50%
Total Misc Fees: S$0.00 SGD
(mandatory resort fees/taxes)
State Tax: 7.50%
Occupancy Tax: 6.00%

Amenities / Features


  • Air conditioning
  • Alarm clock
  • ATM
  • Bus parking
  • Central location
  • Complimentary breakfast
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Elevator
  • Fax available
  • Fitness and health center
  • Games room
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Quiet location
  • Tea and coffee making facilities
  • Telephone
  • Telephone - Free local calls
  • Television
  • TV Channel: Showtime
  • TV Channel: The Movie Channel
  • TV Channel: Weather Channel
  • TV Channel: Disney Channel
  • TV Channel: Nickelodeon
  • Terrace

Airport & Shuttle Information

Jacksonville International Airport

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast is included

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

Parking is complimentary

Internet / WiFI

WiFi is Complimentary

Cleaning Policies

Public areas are cleaned every 2-4 hours all surfaces are deep cleaned and sanitized and all guest rooms will have the Hilton CleanStay seal to ensure guest confidence that our guest rooms have been cleaned, sanitized and inspected.

About TRU by Hilton

  • Catered to younger, millennial travelers looking for unique design and affordability with the first hotel opening in late July 2017 and 102 properties signed on for development throughout the U.S.
  • Tru by Hilton offers a true, customized experience for guests with a large 2,800 square-foot multifunctional lobby, perfect for lounging, eating, mingling or working. Complimentary high-speed internet access, wireless printing, and board games are also available to enjoy throughout every lounge space.
  • To stay energized throughout the day, the Eat. & Sip. Market has local, gourmet snacks and drinks (including beer and wine) and complimentary Italian brewed coffee, organic Stash tea and hot chocolate in the lobby 24/7.
  • Modern designed guest rooms feature large oversized windows delivering plenty of natural light with additional amenities including free Wi-Fi, multiple charging outlets, and 150 DirecTV channels.
  • Also available on property is a fitness center delivering free weights, cardio equipment, as well as workout routines straight from their fitness center tablet. In the morning time, guests can build their own free breakfast with up to 30 sweet and savory toppings to choose from.
  • Earn and redeem Hilton Honors points for free hotel nights, travel and transportation, shopping, dining and other exclusive benefits. All Hilton Honors members have access to complimentary Wi-Fi, water and snacks, digital check-ins and late check-outs at no extra cost.

The TRU by Hilton highlights above are subject to change without notice.

Previously known as:
TRU by Hilton South Mandarin, TRU Jacksonville South Mandarin

Seasonality and Projections at TRU by Hilton Jacksonville South Mandarin

Rate fluctuations of TRU by Hilton Jacksonville South Mandarin

This chart illustrates fluctuations of sleeping room prices for both group/meeting quotes and the best online individual traveler prices our system could find at the time the group bid was entered. The most competitive group or meeting displayed is 24.5% in the month of February 2024 and the highest average individual rate is $190 in the month of February 2024. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at TRU by Hilton Jacksonville South Mandarin in a month when rates are lower.

Meeting Rooms and Banquet Rooms at TRU by Hilton Jacksonville South Mandarin

Below are the meeting, banquet, conference and event spaces at TRU by Hilton Jacksonville South Mandarin.

Feel free to use the TRU by Hilton Jacksonville South Mandarin meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Jacksonville event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Collaboration Room 17 x 33 x 9 561--/----20202020--/--252512
Close This

Collaboration Room

Flexible meeting Space with pre-set informal seating• 65” Smart TV available for casting from laptop or mobile device • Access to outdoor patio • Natural light • Please inquire about different set up styles• Complimentary Parking Available • No Fees for outside Food and Beverage catering
Room Type:
General Meeting Room
Total Size:
52.1 Sq. Km
Dimensions:
17 x 33 x 9 Ft.
Floor Level:
1
Power Outlets:
8
Columns:
0
Windows:
3
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Teleconferencing
  • Air Conditioning
Collaboration Room Meeting Space Thumbnail 1
Collaboration Room Meeting Space Thumbnail 2
Collaboration Room Meeting Space Thumbnail 3
Photo of Collaboration Room

FAQs about TRU by Hilton Jacksonville South Mandarin

What time is check in?

Check in time is 03:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 1200pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does TRU by Hilton Jacksonville South Mandarin have?

There are 106 sleeping rooms in the hotel.

Is there any meeting space at TRU by Hilton Jacksonville South Mandarin?

Yes, they have 1 meeting room that can support various table layouts.

What kind of breakfast is at TRU by Hilton Jacksonville South Mandarin?

Breakfast is included

What parking is available at TRU by Hilton Jacksonville South Mandarin?

Parking is complimentary

How much does internet cost?

WiFi is Complimentary

Can I get a AAA rate at TRU by Hilton Jacksonville South Mandarin?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Aaa 2 Queen Accessible with Tub - Free WiFi Breakfast Included HDTV Refrigerator

Can I get a Senior or AARP rate at TRU by Hilton Jacksonville South Mandarin?

Sorry, this hotel does not offer senior hotel discounts at this time.

Is there a gym at TRU by Hilton Jacksonville South Mandarin?

Yes, there is a gym/fitness area available on-site at the property.

Testimonials:

Testimonials icon
"I truly love the service your company offers and will use it again for future group reservations. I also have recommended it to several of my friends. Keep up the good work!!!" K.D. - Natchitoches, LA

Learn More Check Rates