HOTEL UNION SQUARE

114 Powell St., San Francisco, CA 94102 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Downtown Hotel in San Francisco County
37.78584-122.40789
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Very Good
4.0/ 5

Based on 1108 guest reviews

Show Guest Reviews
  • Avg. Group Discount of 11.2%!
  • 131 sleeping rooms in hotel
  • Hotel has 6 floors
  • Hotel has 10 suites
  • Check in: 3pm
  • Check out: 12pm
  • Hotel has a green policy
  • Groups & Meetings rating of 6.3/10

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Room Types

Check Rates Deluxe 2 Double Beds Non WiFi Ipod Dock Coffee Maker 32 Inch TV Lux Bedding
Non-Smoking
Check Rates Deluxe Queen 170 Sqft Non WiFi Ipod Dock Coffee Maker 32 Inch TV Lux Bedding
Non-Smoking
Check Rates Deluxe Room 1 Queen Bed (Sleep and Soak) Standalone Rate
Non-Smoking
Check Rates Deluxe Room 2 Double Beds
Non-Smoking
Check Rates Executive 2 Queen Beds 305 Sqft Free WiFi Evening Wine Hour Ipod Dock 32 Inch TV
Non-Smoking
Check Rates Executive King 310 Sqft Evening Wine Hour Ipod Dock Coffee Maker 32 Inch TV Free WiFi
Non-Smoking
Check Rates Executive Room 1 King Bed
Non-Smoking
Check Rates Ipod Dock Evening Wine Hour Valet Park 45usd
Non-Smoking
Check Rates Junior King with Queen Sleeper Sofa 500 Sqft Evening Wine Hour Overlooking Cable Car Line
Non-Smoking
Check Rates Parking Package Deluxe 2 Double Beds Non WiFi Ipod Dock Coffee Maker 32 Inch TV Lux Bedding
Non-Smoking
Check Rates Parking Package Deluxe Queen 170 Sqft Non WiFi Ipod Dock Coffee Maker 32 Inch TV Lux Bedding
Non-Smoking
Check Rates Parking Package Executive 2 Queen Beds 305 Sqft Free WiFi Evening Wine Hour Ipod Dock 32 Inch TV
Non-Smoking
Check Rates Parking Package Executive King 310 Sqft Evening Wine Hour Ipod Dock Coffee Maker 32 Inch TV Free WiF
Non-Smoking
Check Rates Parking Package Ipod Dock Evening Wine Hour Valet Park 45usd
Non-Smoking
Check Rates Parking Package Junior King with Queen Sleeper Sofa 500 Sqft Evening Wine Hour Overlooking Cable Car
Non-Smoking
Check Rates Parking Package Sleep Soak Queen 255 Sqft Non WiFi Spacious Bath Soaking Tub Rain Shower Head
Non-Smoking
Check Rates Sleep Soak Queen 255 Sqft Non WiFi Spacious Bath Soaking Tub Rain Shower Head
Non-Smoking

Local Attractions

On the Powell Street/Union Square Cable Car line. One block from Union Square, in the center of the City’s best shopping, live theater and celebrated restaurants. Three short blocks from Moscone Convention Center, Yerba Buena Gardens, Sony Met

Summary of Verified Reviews

Summary of 3,501 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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85
Very Good

Very good budget hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Clean rooms and awesome dining. Friendly service. Popular among couples.

“Exceptional value” “Close to Union Square,shops and cable car”

Great Overall Ranking Top 13% in city
Excellent Economy Hotel Top 1% in city
Excellent Business Hotel Top 2% in city
Best Shopping In City
Best Dining Experience In City

Good to know

  • Great desserts & fruits

    “Pancakes were excellent” “Coffee, cookies and apples available”

  • Great shopping

    “Close to Union Square,shops and cable car” “Great place for shopping”

  • Bad air conditioning

    “Noisy fan” “Fan did not work properly”

  • Wonderful sightseeing

    “Close to Union Square,shops and cable car” “Location at Union Square is pretty fantastic”

Review highlights

Wellness

100/100
7 reviews

Awesome wellness and fitness areas.

“Well equipped gym” “Good local gym” “Good fitness club”

Food

97/100
365 reviews

Great dining experience, with good snacks, desserts, and fruits. Restaurant is well priced with a great menu.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

95/100
1396 reviews

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is awful and costly. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

92/100
1118 reviews

Friendly service, great housekeeping, and excellent tour guides. Reception, bar and restaurant service very professional. Room service is poor.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Breakfast

74/100
146 reviews

Tasty , yet expensive breakfasts.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

68/100
103 reviews

WiFi is good value.

“Free Wi-fi” “Free wi-fi in the rooms” “Good wireless service in the room”

Room

52/100
1425 reviews

Decent, but small and outdated, rooms, and bad minibars. Beds are cozy and rooms are clean with average views and furniture. Neglected rooms with poor air conditioning , bad TV's and ill-equipped kitchenettes. Small but clean bathrooms.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Horrible lighting”

Comfort

39/100
976 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 12% by couples, with a score of 84

Good to know

  • Old facilities

    “Facilities are old but comfortable” “Building is old”

  • Near city centre

    “In the heart of downtown” “In the heart of the city”

  • Expensive breakfast

    “Didn't include breakfast”

  • Expensive parking

    “Parking is very expensive” “Parking very expensive”

Review highlights

Food

96/100
107 reviews

Pleasant dining in an affordable restaurant with a good menu and tasty desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Service

93/100
335 reviews

Great, friendly housekeeping. Professional service at the reception and restaurant.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Location

93/100
459 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Expensive, terrible parking.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Breakfast

74/100
61 reviews

Tasty , yet expensive breakfasts.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

66/100
33 reviews

WiFi is good value.

“Free wireless internet” “Free Wi-fi” “Wi fi didn't work”

Room

48/100
446 reviews

Poorly-maintained rooms with bad kitchenettes. Small, old rooms with poor A/C and TV's. Beds are cozy and rooms are clean with average views and furniture. Small but clean bathrooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

36/100
306 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 7% by solo travelers, with a score of 84

Good to know

  • Free internet

    “Free wireless internet” “Free wi fi”

  • Poorly-maintained rooms

    “Very soft bedding” “Shower no air conditioning”

  • Affordable restaurant

    “Like free coffee and cookies” “Complimentary snacks”

  • Old rooms

    “Older fixtures” “Old iron”

Review highlights

Food

97/100
33 reviews

Restaurant is well priced with good food and great desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

97/100
107 reviews

Good location, close to public transport. Good shopping and sightseeing.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

87/100
90 reviews

Efficient, friendly service with a nice reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

82/100
52 reviews

Best value for money. Well priced restaurant and bar. Free internet.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Breakfast

73/100
12 reviews

Tasty breakfast.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

66/100
22 reviews

WiFi is good value.

“Complimentary wireless internet” “Free Wi-fi” “Poor wi fi”

Room

58/100
116 reviews

So-so rooms with acceptable views. Old, cramped rooms with bad bathrooms and A/C. Tidy rooms with great beds, but needing better maintenance.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Horrible lighting”

Comfort

40/100
78 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 16% by families, with a score of 83

Good to know

  • Professional service

    “Tour desk was so helpful and patient” “Efficient staff”

  • Great shopping

    “Close to Union Square,shops and cable car” “Great place for shopping”

  • Great reception

    “Front desk staff were fantastic” “Front desk service was welcoming”

  • Clean hotel facilities

    “A boutique hotel that is immaculate and beautiful” “Facilities are clean and very well maintained”

Review highlights

Food

96/100
19 reviews

Restaurant is well priced with good food and great desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

95/100
75 reviews

Good location, close to public transport. Good shopping and sightseeing. Poor access to parking.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

90/100
64 reviews

Efficient, friendly service with a nice reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Breakfast

73/100
5 reviews

Tasty breakfast.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

67/100
5 reviews

Regular internet service.

“Free wi fi” “Wifi didn't work” “Good wireless service in the room”

Room

46/100
83 reviews

Small rooms, bad A/C, and unpleasant bathrooms. Rooms are spotless with comfy beds. Conventional furniture.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

34/100
54 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 22% by business travelers, with a score of 80

Good to know

  • Stylish Hotel

    “Hotel room was well equipped and very nicely furnished” “Beautiful holiday decorations”

  • Clean rooms

    “Rooms are well decorated, clean” “Room was immaculate”

  • Comfortable beds

    “Fabulous mattress” “Excellent night sleep”

  • Clean hotel facilities

    “A boutique hotel that is immaculate and beautiful” “Facilities are clean and very well maintained”

Review highlights

Food

98/100
6 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

97/100
44 reviews

Great location with excellent sightseeing.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

91/100
29 reviews

Friendly service and great reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

83/100
16 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

WiFi

70/100
5 reviews

Regular internet service.

“Complimentary wireless internet” “Poor wi fi” “Good wireless service in the room”

Room

57/100
50 reviews

Tidy rooms with excellent beds. Small rooms, bad A/C, and unpleasant bathrooms.

“Staff and accommodations were excellent” “Excellent night sleep” “Excellent walk-in wardrobe”

Comfort

43/100
37 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Bad air conditioning

    “Noisy fan” “Fan did not work properly”

  • Old rooms

    “Older fixtures” “Old iron”

  • Great reception

    “Front desk staff were fantastic” “Front desk service was welcoming”

  • Professional service

    “Tour desk was so helpful and patient” “Efficient staff”

Review highlights

Food

98/100
7 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

95/100
26 reviews

Great location near lots of shopping.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

93/100
33 reviews

Efficient, friendly service with a nice reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Bar

87/100
6 reviews

Bar is awesome.

“Delicious coffee and tea” “Perfect blend of old world charm” “Knowledgeable bartenders and staff”

Breakfast

72/100
10 reviews

Tasty breakfast.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

Value

69/100
19 reviews

Fairly good value for money.

“Complimentary wireless internet” “Charged us airport transport” “Poor value all things considered”

Room

53/100
37 reviews

Great beds in okay rooms. Old, cramped rooms with bad bathrooms and A/C.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Amazing pillows”

Comfort

46/100
23 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 41% by couples, with a score of 73

Good to know

  • Bad air conditioning

    “Noisy fan” “Fan did not work properly”

  • Fantastic service

    “Front desk staff were fantastic” “Staff here is amazing and helpful”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

  • Comfortable beds

    “Fabulous mattress” “Excellent night sleep”

Review highlights

Location

96/100
9 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

91/100
12 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Room

51/100
14 reviews

Great beds in okay rooms. Rooms are small with poor air conditioning.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Horrible lighting”

Comfort

43/100
11 reviews

Tiny, uncomfortable rooms with nice beds but poor A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Great desserts & fruits

    “Pancakes were excellent” “Coffee, cookies and apples available”

  • Great shopping

    “Close to Union Square,shops and cable car” “Great place for shopping”

  • Bad air conditioning

    “Noisy fan” “Fan did not work properly”

  • Wonderful sightseeing

    “Close to Union Square,shops and cable car” “Location at Union Square is pretty fantastic”

Review highlights

Wellness

100/100
7 reviews

Awesome wellness and fitness areas.

“Well equipped gym” “Good local gym” “Good fitness club”

Food

97/100
329 reviews

Great dining experience, with good snacks, desserts, and fruits. Restaurant is well priced with a great menu.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

96/100
1143 reviews

Good location, close to public transport. Near downtown with great sightseeing and shopping. Accessible by car, but parking is awful and costly. Great nearby restaurants and bars with excellent excursions.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

93/100
945 reviews

Friendly service, great housekeeping, and excellent tour guides. Reception, bar and restaurant service very professional. Room service is poor.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

85/100
440 reviews

Best value for money. Well priced restaurant and bar. Free internet. Expensive breakfast.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Breakfast

77/100
116 reviews

Tasty , yet expensive breakfasts.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

71/100
80 reviews

Fast and cheap WiFi.

“Complimentary wireless internet” “Great Internet” “Good wireless service in the room”

Room

53/100
1180 reviews

Standard, clean rooms, with lovely beds and mediocre furniture. Excellent views from old, small rooms with shoddy A/C. Small but clean bathrooms. Poorly-maintained rooms with bad kitchenettes.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Loved the pillow menu”

Comfort

40/100
813 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 5% by couples, with a score of 86

Good to know

  • Old facilities

    “Facilities are old but comfortable” “Building is old”

  • Near city centre

    “In the heart of downtown” “In the heart of the city”

  • Expensive breakfast

    “Didn't include breakfast”

  • Expensive parking

    “Parking is very expensive” “Parking very expensive”

Review highlights

Food

96/100
93 reviews

Pleasant dining in an affordable restaurant with a good menu and tasty desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Service

95/100
257 reviews

Efficient, cheerful service, particularly at the restaurant, and good reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Location

94/100
347 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Expensive, terrible parking.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Breakfast

76/100
48 reviews

Tasty , yet expensive breakfasts.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

67/100
23 reviews

WiFi is good value.

“Free wireless internet” “Free Wi-fi” “Good wireless service in the room”

Room

48/100
342 reviews

Poorly-maintained rooms with bad kitchenettes. Small, old rooms with poor A/C and TV's. Beds are cozy and rooms are clean with average views and furniture. Small but clean bathrooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

36/100
239 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 3% by solo travelers, with a score of 85

Good to know

  • Free internet

    “Free wireless internet” “Free wi fi”

  • Old rooms

    “Older fixtures” “Old iron”

  • Clean hotel facilities

    “A boutique hotel that is immaculate and beautiful” “Facilities are clean and very well maintained”

  • Poorly-maintained rooms

    “Very soft bedding” “Shower no air conditioning”

Review highlights

Food

96/100
28 reviews

Restaurant is well priced with good food and great desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

96/100
85 reviews

Good location, close to public transport. Good shopping and sightseeing.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

86/100
74 reviews

Friendly service and great reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

84/100
41 reviews

Best value for money. Well priced restaurant and bar. Free internet.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Breakfast

74/100
6 reviews

Tasty breakfast.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Breakfast menu was superb”

WiFi

66/100
21 reviews

WiFi is good value.

“Poor wi fi” “Good wireless service in the room” “Can't beat the free WIFI”

Room

58/100
95 reviews

Cramped, outdated rooms with bad bathrooms. Clean rooms with great beds, however quite poorly-maintained with bad A/C.

“Staff and accommodations were excellent” “Excellent night sleep” “Excellent walk-in wardrobe”

Comfort

41/100
60 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 17% by families, with a score of 83

Good to know

  • Professional service

    “Tour desk was so helpful and patient” “Efficient staff”

  • Great reception

    “Front desk staff were fantastic” “Front desk service was welcoming”

  • Great shopping

    “Close to Union Square,shops and cable car” “Great place for shopping”

  • Poor bathroom

    “Outdated plumbing” “Bathrooms are very outdated”

Review highlights

Food

96/100
17 reviews

Restaurant is well priced with good food and great desserts.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

95/100
57 reviews

Good location, close to public transport. Good shopping and sightseeing.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Bar

90/100
15 reviews

Excellent bar with great prices.

“Delicious coffee and tea” “Perfect blend of old world charm” “Knowledgeable bartenders and staff”

Service

89/100
50 reviews

Efficient, friendly service with a nice reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

WiFi

67/100
5 reviews

Regular internet service.

“Complimentary wireless internet” “Had trouble connecting to the internet” “Good wireless service in the room”

Room

50/100
63 reviews

Standard, clean rooms, with lovely beds and mediocre furniture. Small rooms, bad A/C, and unpleasant bathrooms.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Loved the umbrella in the closet”

Comfort

37/100
42 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 16% by business travelers, with a score of 81

Good to know

  • Stylish Hotel

    “Hotel room was well equipped and very nicely furnished” “Beautiful holiday decorations”

  • Clean rooms

    “Rooms are well decorated, clean” “Room was immaculate”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

  • Comfortable beds

    “Fabulous mattress” “Excellent night sleep”

Review highlights

Food

97/100
5 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

96/100
38 reviews

Great location with excellent sightseeing.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

92/100
26 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

83/100
13 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

WiFi

70/100
5 reviews

Regular internet service.

“Complimentary wireless internet” “Great Internet” “Good wireless service in the room”

Room

60/100
45 reviews

Tidy rooms with excellent beds. Small rooms, bad A/C, and unpleasant bathrooms.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Horrible lighting”

Comfort

44/100
32 reviews

Tiny, uncomfortable rooms with nice beds but poor A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Food

97/100
5 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

94/100
9 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Room

50/100
13 reviews

Small rooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

38/100
9 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 9% by couples, with a score of 82

Good to know

  • Room is all right

    “Horrible lighting” “Very compact rooms and hallways”

  • Uncomfortable

    “Do not have air conditioners” “Fan broke”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

Review highlights

Location

93/100
4 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Room

49/100
9 reviews

Room is not nice.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

36/100
6 reviews

Uncomfortable.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Poor bathroom

    “Outdated plumbing” “Bathrooms are very outdated”

  • Friendly service

    “Front desk service was welcoming” “Staff here is amazing and helpful”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Location

96/100
21 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

93/100
19 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Room

50/100
25 reviews

Tiny rooms with unacceptable bathrooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

37/100
9 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 8% by couples, with a score of 82

Good to know

  • Fantastic service

    “Front desk staff were fantastic” “Staff here is amazing and helpful”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

  • Friendly service

    “Front desk service was welcoming” “Staff here is amazing and helpful”

  • Uncomfortable

    “Do not have air conditioners” “Fan broke”

Review highlights

Location

96/100
13 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

92/100
13 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Room

49/100
10 reviews

Bad rooms with terrible bathrooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

35/100
5 reviews

Uncomfortable.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 28% by families, with a score of 83

Good to know

  • Room is all right

    “Horrible lighting” “Very compact rooms and hallways”

Review highlights

Room

49/100
4 reviews

Room is not nice.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Good to know

  • Old rooms

    “Older fixtures” “Old iron”

  • Hotel is outdated

    “Very old building” “Older fixtures”

  • Friendly service

    “Front desk service was welcoming” “Staff here is amazing and helpful”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Food

98/100
5 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

92/100
36 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

90/100
27 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

75/100
17 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Breakfast

68/100
5 reviews

Breakfast is average.

“Very tasty breakfest in hotel's restaurant” “Great for breakfast and lunch” “Nice breakfast”

Vibe

54/100
17 reviews

Decent vibe. Hotel is outdated.

“Excellent lounge area” “Old iron” “Outdated plumbing”

Room

50/100
38 reviews

Old, cramped rooms with bad bathrooms and A/C. Comfortable beds.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

36/100
31 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 41% by couples, with a score of 74

Good to know

  • Room is all right

    “Horrible lighting” “Very compact rooms and hallways”

  • Old rooms

    “Older fixtures” “Old iron”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

  • Hotel is outdated

    “Very old building” “Older fixtures”

Review highlights

Service

94/100
15 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Location

92/100
15 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Bar

89/100
4 reviews

Bar is awesome.

“Delicious coffee and tea” “Perfect blend of old world charm” “Knowledgeable bartenders and staff”

Value

72/100
7 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Vibe

52/100
7 reviews

Decent vibe. Hotel is outdated.

“Old bath tub” “Dated bedroom” “Outdated plumbing”

Room

51/100
16 reviews

Mediocre, old looking rooms.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Horrible lighting”

Comfort

36/100
11 reviews

Uncomfortable.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Review highlights

Good to know

  • Clean rooms

    “Rooms are well decorated, clean” “Room was immaculate”

  • Friendly service

    “Front desk service was welcoming” “Staff here is amazing and helpful”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Location

94/100
27 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

93/100
17 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Cleanliness

92/100
9 reviews

Clean rooms.

“A boutique hotel that is immaculate and beautiful” “Rooms are well decorated, clean” “Room was immaculate”

Value

78/100
11 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Room

55/100
24 reviews

Rooms are small, but clean and generally acceptable.

“Staff and accommodations were excellent” “Excellent night sleep” “Excellent walk-in wardrobe”

Comfort

36/100
13 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 1% by couples, with a score of 86

Good to know

  • Fantastic service

    “Front desk staff were fantastic” “Staff here is amazing and helpful”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

  • Best value for money

    “Complimentary wireless internet” “Clean, well priced, great staff”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Location

94/100
17 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

92/100
8 reviews

Fantastic service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Cleanliness

92/100
5 reviews

Clean rooms.

“A boutique hotel that is immaculate and beautiful” “Rooms are well decorated, clean” “Room was immaculate”

Value

78/100
6 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Room

56/100
16 reviews

Rooms are small, but clean and generally acceptable.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Loved the pillow menu”

Vibe

55/100
5 reviews

Decent vibe.

“Old bath tub” “Two elevators was out of order” “Dated bedroom”

Comfort

38/100
8 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Review highlights

Location

95/100
14 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

91/100
8 reviews

Fantastic service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

78/100
4 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

Good to know

  • Good accessibility by car

    “Fantastic Italian restaurant over the road” “Easy to get taxi or tram”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

  • Great reception

    “Front desk staff were fantastic” “Front desk service was welcoming”

  • Friendly service

    “Front desk service was welcoming” “Staff here is amazing and helpful”

Review highlights

Food

98/100
5 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

95/100
25 reviews

Great location with good access by car.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

90/100
15 reviews

Friendly service and great reception.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Room

42/100
21 reviews

Small rooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

31/100
19 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 27% by couples, with a score of 80

Good to know

  • Room is not nice

    “Horrible lighting” “Very compact rooms and hallways”

  • Fantastic service

    “Front desk staff were fantastic” “Staff here is amazing and helpful”

  • Uncomfortable

    “Do not have air conditioners” “Fan broke”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

Review highlights

Location

94/100
11 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

88/100
5 reviews

Fantastic service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Room

48/100
8 reviews

Small rooms.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

33/100
5 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Old facilities

    “Facilities are old but comfortable” “Building is old”

  • Train station is close

    “Easy walk to train station” “Near to F train”

  • Hotel is outdated

    “Very old building” “Older fixtures”

  • Affordable beverage prices

    “Complimentary champagne” “Free coffee and cookies”

Review highlights

Food

98/100
4 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

94/100
34 reviews

Great location, close to the train station.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

89/100
15 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Bar

87/100
10 reviews

Excellent bar with great prices.

“Delicious coffee and tea” “Perfect blend of old world charm” “Knowledgeable bartenders and staff”

Room

51/100
27 reviews

Rooms are small, but clean and generally acceptable.

“Staff and accommodations were excellent” “Excellent walk-in wardrobe” “Amazing pillows”

Amenities

51/100
18 reviews

Mediocre building with old facilities.

“Building is old” “5th floor was a little noisy” “Dated decor”

Vibe

46/100
20 reviews

Poor vibe. Hotel is outdated.

“Old iron” “Outdated plumbing” “Hotel is a little dated”

Comfort

37/100
12 reviews

Small and uncomfortable rooms.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Good to know

  • Bad air conditioning

    “Noisy fan” “Fan did not work properly”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

  • Hotel is outdated

    “Very old building” “Older fixtures”

  • Comfortable beds

    “Fabulous mattress” “Excellent night sleep”

Review highlights

Food

98/100
6 reviews

Delicious food.

“Fantastic Italian restaurant over the road” “Pancakes were excellent” “Excellent diner”

Location

94/100
42 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

90/100
27 reviews

Service is professional and friendly.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

74/100
16 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

WiFi

69/100
6 reviews

Regular internet service.

“Complimentary wireless internet” “Free Wi-fi” “Weak internet signal”

Vibe

49/100
10 reviews

Poor vibe. Hotel is outdated.

“Old iron” “Outdated plumbing” “Hotel is a little dated”

Room

46/100
41 reviews

Small rooms, bad A/C, and unpleasant bathrooms. Comfortable beds.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Comfort

33/100
34 reviews

Tiny, uncomfortable rooms with nice beds but poor A/C.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 9% by couples, with a score of 81

Good to know

  • Fantastic service

    “Front desk staff were fantastic” “Staff here is amazing and helpful”

  • Comfortable beds

    “Fabulous mattress” “Excellent night sleep”

  • Best value for money

    “Complimentary wireless internet” “Clean, well priced, great staff”

  • Small rooms

    “Very compact rooms and hallways” “Room was tiny”

Review highlights

Location

93/100
22 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Service

90/100
15 reviews

Friendly service.

“Front desk staff were fantastic” “Staff here is amazing and helpful” “Cleaning staff were amazing”

Value

73/100
12 reviews

Best value for money.

“Complimentary wireless internet” “Clean, well priced, great staff” “Exceptional value”

WiFi

67/100
5 reviews

Regular internet service.

“Free Wi-fi” “Free wi-fi in the rooms” “Poor wi fi”

Room

49/100
20 reviews

Rooms are small, but beds are great.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Vibe

49/100
5 reviews

Poor vibe.

“Old iron” “Outdated plumbing” “Hotel is a little dated”

Comfort

36/100
17 reviews

Uncomfortable, small rooms, but good beds.

“Do not have air conditioners” “Fan broke” “Very compact rooms and hallways”

Ranked top 47% by families, with a score of 80

Good to know

  • Room is not nice

    “Horrible lighting” “Very compact rooms and hallways”

  • Great location

    “Location was superb” “Store for breakfast was fabulous”

Review highlights

Location

96/100
7 reviews

Great location.

“Location was superb” “Store for breakfast was fabulous” “Within walking distance to fabulous shopping and restaurants”

Room

46/100
7 reviews

Room is not nice.

“Horrible lighting” “Very compact rooms and hallways” “Bathrooms are very outdated”

Review Semantics by TrustYou

Customer Reviews of Hotel Union Square

4.0 out of 5. Based on 1108 guest reviews , Very Good

Property Description

San Francisco's original boutique hotel has completed an extensive modern makeover in 2008, and emerged as the freshest and most innovative boutique hotel in the city. Hotel Union Square fuses contemporary and classic San Francisco with rooms featuring brick walls, mosaic murals, a warm color palate, and state-of-the-art technology that caters to both leisure and business travelers. Guestrooms feature platform beds with custom-made headboards, 600 thread count luxury bedding, flat screen televisions, and ipod docking stations. The hotel is just steps away from Union Square's famous shopping including Bloomingdales, Macy's, Neiman Marcus, Sak's and Tiffany's. The cable car stop is just outside the door with direct service to Nob Hill, the Financial District and Fisherman's Wharf. Convention attendees will enjoy the short walk to Moscone Convention Center.

Green Sustainability

Yes, laundry opt out, energy efficient lightbulbs

Details / Other Expenses

Check In: 3pm
Check Out: 12pm
Year of Last Renovation: 2008
Floors: 6
Rooms: 131
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 131
Handicap Rooms: 2
Suites: 10
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 0.5 Mi
Policies / Expenses
Cancellation:
24 hours prior to arrival for individual reservations. 30 days prior to arrival for group reservations.
Nightly Parking: $45
Total Taxes: 16.45%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 14.00%
City Tax: 2.45%
Parking Fee: 45.00 Per Night
Porterage Fee: 3.00 Per Item
Additional Person Fee: 20.00 Per Person (After 2)
Avg. Continental Breakfast Cost: 5.00 Per Person
Avg. Plated Breakfast Cost: 20.00 Per Person

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Pet Friendly $25 Pet Deposit


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Games room
  • Garage
  • Grocery service
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Laundry valet service
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

SFO- taxi $45, Shuttle $17, BART (1 block away) $7 OAK- taxi $65, Shuttle $20, BART $10

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Full American Breakfast vouchers are $20 per person, inclusive at Tad's (next door to the hotel).

Group vs. Individual Rates at Hotel Union Square

Rate fluctuations of Hotel Union Square

This chart illustrates trends of sleeping room prices for both group/meeting quotes and the best online individual traveler prices we could find at the time the group/meeting bid was entered. The most competitive group or meeting displayed is 25.3% in the month of January 2014 and the highest average individual rate is $341 in the month of August 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hotel Union Square in a month when rates are lower.

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