DOUBLETREE HOTEL NEW YORK CITY CHELSEA

128 West 29th St., Manhattan, NY 10001 United States (USA)
View Map Reservations: 1-800-230-4134
4.0 Star Downtown Hotel in New York County
40.74716-73.99128
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Very Good
4.0/ 5

Based on 1307 guest reviews

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  • The Avg. Group Discount is 11.1%!
  • 237 rooms in hotel
  • 26 floors in hotel
  • 5 suites in hotel
  • Check-in time: 03:00pm
  • Check-out time: 12:00pm
  • Groups & Meetings rating of 7.5/10

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Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed 2 Room Suite Sofa Bed
Non-Smoking
Check Rates1 King Bed 2 Room Suite Sofa Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates1 King Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates1 King Bed Penthouse Balcony
Non-Smoking
Check Rates1 King Bed Penthouse Balcony High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates1 King High Flr Empire State Bldg View Nosmk
Non-Smoking
Check Rates1 King High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates1 Queen Bed Roll in Shower
Non-Smoking
Check Rates1 Queen Mobility Accessible Roll In Shower No
Smoking
Check Rates1qn Mobility Accessible Roll In Shower No High Speed 9 95 Day Sweet Dreams Experience Bed
Smoking
Check Rates2 Double Beds
Non-Smoking
Check Rates2 Double Beds Empire State Building View
Non-Smoking
Check Rates2 Double Beds High Flr Empire State Bldg View Nosmk
Non-Smoking
Check Rates2 Double Beds High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates2 Double Beds High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates2x Points Package 1 King Bed 2 Room Suite Sofa Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates2x Points Package 1 King Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates2x Points Package 1 King Bed Penthouse Balcony High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check Rates2x Points Package 1 King High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams Experie
Non-Smoking
Check Rates2x Points Package 1qn Mobility Accessible Roll In Shower No High Speed 9 95 Day Sweet Dreams Experie
Smoking
Check Rates2x Points Package 2 Double Beds High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams
Non-Smoking
Check Rates2x Points Package 2 Double Beds High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check RatesBreakfast and WiFi 1 King Bed 2 Room Suite Sofa Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check RatesBreakfast and WiFi 1 King Bed High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check RatesBreakfast and WiFi 1 King Bed Penthouse Balcony High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check RatesBreakfast and WiFi 1 King High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams Experi
Non-Smoking
Check RatesBreakfast and WiFi 2 Double Beds High Flr Empire State Bldg View Nosmk Coffee Maker Day Sweet Dreams
Non-Smoking
Check RatesBreakfast and WiFi 2 Double Beds High Speed 9 95 Day Sweet Dreams Experience Bed
Non-Smoking
Check RatesKing Empire State Building View No
Smoking
Check RatesStandard 2 Double Beds
Non-Smoking
Check RatesStandard King
Non-Smoking
Check RatesSuite 1 King Bed
Non-Smoking

Local Attractions

Bordering the Garment District/Chelsea and Midtown West Manhattan, the hotel is located on the south side of West 29th Street near the southwest corner of 6th Avenue between 6th and 7th Avenues and one block from Broadway. The hotel is walking distance to Madison Square Garden, Herald Square, the Empire State Building, and Macy's. Easily accessible via the subway F, V, 1, 2 and 3 line at 28th Street, Metro North to Grand Central and Long Island Rail Road to Penn Station.

Summary of Verified Reviews

Good to know

  • Unpleasant entrance area

    “One elevator was repeatedly out of service” “Hallways dirty”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Poor hotel buildings

    “One elevator was repeatedly out of service” “Hallways dirty”

Review highlights

Location

95/100
878 reviews

Great location. Close to public transport and the train. Central location near excursions, sightseeing, restaurants, and bars. Fairly accessible by car with easy parking. Expensive parking.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

89/100
183 reviews

Great, affordable restaurant with delicious desserts and fruits. Menu is adequate.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

81/100
959 reviews

Good, friendly service, particularly in the restaurant, although housekeeping is poor. Management and reception are decent and somewhat professional.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

74/100
71 reviews

Fast and cheap WiFi.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Cleanliness

68/100
426 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty bedding”

Breakfast

62/100
105 reviews

Breakfast is decent but expensive.

“Breakfast was delicious” “Free breakfasts for my kindness” “Free breakfast buffet”

Room

49/100
1138 reviews

Cramped, run-down rooms with bad minibars. Moderately clean and modern rooms with great beds and views. Small rooms and dirty bathrooms. Bad televisions, air conditioning, and furnishings.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

41/100
686 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

32/100
300 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

30/100
258 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated. Unstylish Hotel. Good choice for a city trip. Fine for a budget trip. Good for business people.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Wellness

27/100
18 reviews

Bad fitness area.

“Treadmill not working” “Gym facility is lacking” “No gym”

Ranked top 56% by couples, with a score of 77

Good to know

  • Expensive breakfast

    “Expensive breakfast”

  • Bad furniture

    “Not enough closet space” “No chairs”

  • Small bathroom

    “Very small bathroom” “Bathroom is tiny”

  • Dirty bathroom

    “Dirty towel” “Showers had mold”

Review highlights

Location

94/100
198 reviews

Great location somewhat accessible by car. Good shopping and sightseeing. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

81/100
195 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

78/100
22 reviews

Fast and cheap WiFi.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Cleanliness

62/100
76 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty bedding”

Breakfast

62/100
25 reviews

Breakfast is decent but expensive.

“Morning coffee great” “Free breakfasts for my kindness” “Expensive breakfast”

Room

51/100
231 reviews

Moderately clean and modern rooms with great beds and views. Cramped, run-down rooms with bad minibars. Small rooms and dirty bathrooms. Bad televisions, air conditioning, and furnishings.

“Air conditioner broken” “Horrible shower” “Coffee machine is kinda dirty/ dusty”

Comfort

45/100
128 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

32/100
53 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

31/100
50 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Wellness

26/100
5 reviews

Poor wellness & sports facilities.

“Treadmill not working” “Gym facility is lacking” “No gym”

Ranked top 55% by families, with a score of 75

Good to know

  • Accessible parking

    “Garage across the street” “Reasonable parking situation”

  • Good restaurants & bars in the area

    “Close to all the fun” “Cafes nearby”

  • Wonderful sightseeing

    “Definitely within walking distance of many attractions” “Within walking distance to lots of sights”

  • Great desserts & fruits

    “Cookies were delicious” “Delicious warm cookie”

Review highlights

Location

94/100
118 reviews

Great location and easy parking. Excellent sightseeing, restaurants and bars nearby. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

92/100
21 reviews

Food is great, especially the desserts.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

86/100
133 reviews

Friendly, professional service, and decent reception, but bad housekeeping.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

72/100
7 reviews

Good internet service.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Cleanliness

69/100
45 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty bedding”

Breakfast

59/100
12 reviews

Breakfast is average.

“Free breakfasts for my kindness” “Free breakfast buffet” “Intimate breakfast”

Room

44/100
157 reviews

Run-down, small rooms and unpleasant bathrooms. Moderately clean and modern rooms with great beds and views. Unacceptable minibars and kitchenettes.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Vibe

37/100
26 reviews

Poor vibe. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Amenities

36/100
29 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Comfort

33/100
102 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Ranked top 54% by business travelers, with a score of 71

Good to know

  • Free internet

    “Complimentary wi-fi” “Free internet”

  • Good internet service

    “Complimentary wi-fi” “Free internet”

  • Train station is close

    “Within walking distance of Penn Station” “Right across from penn station on a side street”

  • Clean hotel facilities

    “Clean hotel lobby” “Clean this place”

Review highlights

Location

96/100
50 reviews

Great location. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

91/100
9 reviews

Food is great, especially the desserts.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

79/100
61 reviews

Good, reasonably professional service, and standard reception.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

69/100
30 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean, and nice amenities” “Coffee machine is kinda dirty/ dusty” “Hallways dirty”

WiFi

69/100
8 reviews

WiFi is good value.

“Free internet” “Wifi decent” “Free wifi”

Breakfast

60/100
7 reviews

Breakfast is average.

“Free breakfasts for my kindness” “Free breakfast buffet” “Breakfast was great”

Room

46/100
76 reviews

Run-down, small rooms and unpleasant bathrooms. Awesome beds, and reasonably clean rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

39/100
48 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

31/100
22 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

31/100
25 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Wellness

29/100
5 reviews

Bad fitness area.

“Treadmill not working” “Gym facility is lacking” “No gym”

Ranked top 54% by solo travelers, with a score of 75

Good to know

  • Bad air conditioning

    “Fan noisy” “Air conditioner broken”

  • Noisy

    “Every door banging” “Noisy bath room”

  • Unpleasant entrance area

    “One elevator was repeatedly out of service” “Hallways dirty”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

Review highlights

Location

95/100
57 reviews

Great location. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

90/100
8 reviews

Delicious food.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

82/100
57 reviews

Friendly, more-or-less professional service, and so-so reception.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

73/100
9 reviews

Good internet service.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Breakfast

62/100
9 reviews

Breakfast is average.

“Offered us complimentary breakfast” “Free breakfasts for my kindness” “Free breakfast buffet”

Cleanliness

60/100
29 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Coffee machine is kinda dirty/ dusty” “Hallways dirty” “Dirty bedding”

Room

50/100
90 reviews

Small, neglected rooms with bad air conditioning and shabby bathrooms. Beds and views are impressive, but cleanliness just so-so.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

47/100
57 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

29/100
25 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

24/100
26 reviews

Poor vibe. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Review highlights

Location

94/100
7 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

83/100
5 reviews

Fantastic service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

48/100
6 reviews

Room is not nice.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

42/100
7 reviews

Uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Unpleasant entrance area

    “One elevator was repeatedly out of service” “Hallways dirty”

Review highlights

Location

94/100
24 reviews

Good location, close to public transport.

“Excellent Midtown location” “Superb location” “Fabulous location”

Value

79/100
9 reviews

Best value for money.

“Free water and cookies” “Fantastic value for money” “Free breakfasts for my kindness”

Service

78/100
34 reviews

Reception is decent, with overall friendly and professional service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

70/100
6 reviews

Clean.

“Clean hotel lobby” “Bathroom was spotless” “Room was spotless”

Room

49/100
36 reviews

Tiny rooms with unacceptable bathrooms. Excellent beds and great views.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

43/100
23 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

31/100
9 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

29/100
9 reviews

Poor vibe. Unpleasant entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 81% by families, with a score of 73

Good to know

  • Fantastic service

    “Excellent front desk” “Great hosts”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

  • Great location

    “Excellent Midtown location” “Superb location”

  • Uncomfortable

    “Air conditioner broken” “Terrible pillows”

Review highlights

Location

92/100
6 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

74/100
8 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

48/100
6 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

40/100
6 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Ranked top 55% by couples, with a score of 78

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Uncomfortable

    “Air conditioner broken” “Terrible pillows”

  • Great location

    “Excellent Midtown location” “Superb location”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

94/100
6 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

82/100
9 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

50/100
12 reviews

Room is not nice.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

44/100
7 reviews

Uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Unpleasant entrance area

    “One elevator was repeatedly out of service” “Hallways dirty”

  • Clean hotel facilities

    “Clean hotel lobby” “Clean this place”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

  • Poor hotel buildings

    “One elevator was repeatedly out of service” “Hallways dirty”

Review highlights

Location

95/100
712 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Excellent parking and car access. Great nearby restaurants and bars with excellent excursions. Expensive parking.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

90/100
162 reviews

Great, affordable restaurant with delicious desserts and fruits. Menu is adequate.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

82/100
812 reviews

Good, friendly service, particularly in the restaurant, although housekeeping is poor. Management and reception are decent and somewhat professional.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

72/100
41 reviews

Fast and cheap WiFi.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Cleanliness

68/100
380 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Hotel rooms are not clean” “Coffee machine is kinda dirty/ dusty” “Hallways dirty”

Breakfast

63/100
80 reviews

Breakfast is decent but expensive.

“Offered us complimentary breakfast” “Free breakfasts for my kindness” “Expensive breakfast”

Room

51/100
940 reviews

Moderately clean and modern rooms with great beds and views. Cramped, run-down rooms with bad minibars. Small rooms and dirty bathrooms. Bad televisions, air conditioning, and furnishings.

“Terrific water pressure” “Air conditioner broken” “Coffee machine is kinda dirty/ dusty”

Comfort

41/100
536 reviews

Uncomfortable, small rooms and bathrooms. Lovely beds, though loud rooms with bad A/C.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

32/100
261 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

29/100
221 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated. Unstylish Hotel.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Wellness

19/100
15 reviews

Bad fitness area.

“Treadmill not working” “Gym facility is lacking” “No gym”

Ranked top 53% by couples, with a score of 77

Good to know

  • Bad furniture

    “Not enough closet space” “No chairs”

  • Poor housekeeping

    “We didn't get our room request” “Housekeeping slow”

  • Great shopping

    “Close subways and macys” “Close to shops, restaurants, penn station”

  • Dirty bathroom

    “Dirty towel” “Showers had mold”

Review highlights

Location

93/100
146 reviews

Great location. Good shopping and sightseeing. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

81/100
149 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

75/100
13 reviews

Fast and cheap WiFi.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Breakfast

63/100
16 reviews

Breakfast is average.

“Free breakfasts for my kindness” “Free breakfast buffet” “Breakfast food was good”

Cleanliness

61/100
63 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Coffee machine is kinda dirty/ dusty” “Hallways dirty” “Dirty bedding”

Room

52/100
171 reviews

Moderately clean and modern rooms with great beds and views. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Small and dilapidated rooms.

“Air conditioner broken” “Horrible shower” “Coffee machine is kinda dirty/ dusty”

Comfort

45/100
88 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

34/100
46 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

31/100
40 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 52% by families, with a score of 76

Good to know

  • Accessible parking

    “Garage across the street” “Reasonable parking situation”

  • Good restaurants & bars in the area

    “Close to all the fun” “Cafes nearby”

  • Wonderful sightseeing

    “Definitely within walking distance of many attractions” “Within walking distance to lots of sights”

  • Great desserts & fruits

    “Cookies were delicious” “Delicious warm cookie”

Review highlights

Location

95/100
85 reviews

Great location and easy parking. Excellent sightseeing, restaurants and bars nearby. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

91/100
18 reviews

Food is great, especially the desserts.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

89/100
102 reviews

Friendly, more-or-less professional service, and so-so reception.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Value

79/100
27 reviews

Best value for money.

“Free water and cookies” “Fantastic value for money” “Free breakfasts for my kindness”

WiFi

72/100
5 reviews

Good internet service.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Cleanliness

70/100
40 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty linens”

Breakfast

61/100
7 reviews

Breakfast is average.

“Free breakfasts for my kindness” “Lots of breakfast” “Free breakfast buffet”

Room

50/100
115 reviews

Run-down, small rooms and unpleasant bathrooms. The relatively modern rooms are clean enough and the beds are excellent. Bad kitchenette.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

36/100
65 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Vibe

36/100
21 reviews

Poor vibe. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Amenities

35/100
24 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 54% by business travelers, with a score of 70

Good to know

  • Poor wellness & sports facilities

    “Treadmill not working” “Gym facility is lacking”

  • Bad fitness area

    “Treadmill not working” “Gym facility is lacking”

  • Free internet

    “Complimentary wi-fi” “Free internet”

  • Good internet service

    “Complimentary wi-fi” “Free internet”

Review highlights

Location

94/100
48 reviews

Great location. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

91/100
9 reviews

Food is great, especially the desserts.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

79/100
60 reviews

Friendly, more-or-less professional service, and so-so reception.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

69/100
30 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty linens”

WiFi

69/100
8 reviews

WiFi is good value.

“Complimentary wi-fi” “Free internet” “Poor wifi reception”

Breakfast

60/100
7 reviews

Breakfast is average.

“Free breakfasts for my kindness” “Lots of breakfast” “Expensive breakfast”

Room

46/100
74 reviews

Run-down, small rooms and unpleasant bathrooms. Awesome beds, and reasonably clean rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

38/100
46 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

32/100
21 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

31/100
24 reviews

Atmosphere not particularly friendly, giving poor vibes. Unpleasant entrance area. Hotel is outdated.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Wellness

29/100
5 reviews

Bad fitness area.

“Treadmill not working” “Gym facility is lacking” “No gym”

Ranked top 54% by solo travelers, with a score of 75

Good to know

  • Bad air conditioning

    “Fan noisy” “Air conditioner broken”

  • Great view

    “Awesome view from room” “Beautiful view of the city”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Unpleasant entrance area

    “One elevator was repeatedly out of service” “Hallways dirty”

Review highlights

Location

95/100
41 reviews

Great location. Close to public transport and the train.

“Excellent Midtown location” “Superb location” “Fabulous location”

Food

90/100
6 reviews

Delicious food.

“Cookies were delicious” “Hotel restaurant and they were fabulous” “Pretty decent Sushi place”

Service

82/100
50 reviews

Friendly, more-or-less professional service, and so-so reception.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Breakfast

63/100
5 reviews

Breakfast is average.

“Offered us complimentary breakfast” “Free breakfasts for my kindness” “Expensive breakfast”

Cleanliness

59/100
23 reviews

Room cleanliness is acceptable.

“Clean hotel lobby” “Clean, and nice amenities” “Coffee machine is kinda dirty/ dusty”

Room

52/100
71 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms, bad A/C, and unpleasant bathrooms.

“Terrific water pressure” “Air conditioner broken” “Coffee machine is kinda dirty/ dusty”

Comfort

49/100
41 reviews

Small, noisy, uncomfortable rooms with poor A/C. Comfortable beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

28/100
19 reviews

Poor buildings and an uninspiring entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

24/100
21 reviews

Poor vibe. Unpleasant entrance area.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Good to know

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

Review highlights

Location

96/100
9 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Room

53/100
6 reviews

Small, but acceptable, rooms.

“Terrific water pressure” “Air conditioner broken” “Coffee machine is kinda dirty/ dusty”

Comfort

45/100
6 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

96/100
12 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

81/100
10 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

48/100
15 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

45/100
8 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Ranked top 85% by families, with a score of 77

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

Review highlights

Room

48/100
5 reviews

Room is not nice.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Ranked top 89% by couples, with a score of 72

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

Review highlights

Room

53/100
5 reviews

Room is all right.

“Terrific water pressure” “Air conditioner broken” “Coffee machine is kinda dirty/ dusty”

Good to know

  • Noisy

    “Every door banging” “Noisy bath room”

  • Clean hotel facilities

    “Clean hotel lobby” “Clean this place”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

94/100
35 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

82/100
35 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

67/100
20 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Hotel rooms are not clean” “Coffee machine is kinda dirty/ dusty” “Hallways dirty”

Room

47/100
39 reviews

Tiny rooms with unacceptable bathrooms. Awesome beds, and reasonably clean rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

41/100
37 reviews

Beds are good but rooms cramped, noisy and uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Vibe

36/100
8 reviews

Poor vibe.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 74% by couples, with a score of 77

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Fantastic service

    “Excellent front desk” “Great hosts”

  • Great location

    “Excellent Midtown location” “Superb location”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

95/100
7 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

82/100
7 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

68/100
5 reviews

Quite clean.

“Clean hotel lobby” “Coffee machine is kinda dirty/ dusty” “Dirty bedding”

Room

52/100
9 reviews

Room is all right.

“Air conditioner broken” “Horrible shower” “Coffee machine is kinda dirty/ dusty”

Comfort

43/100
7 reviews

Uncomfortable.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Poor hotel buildings

    “One elevator was repeatedly out of service” “Hallways dirty”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

96/100
15 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

77/100
10 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Value

75/100
7 reviews

Best value for money.

“Free water and cookies” “Fantastic value for money” “Free breakfasts for my kindness”

Room

44/100
18 reviews

Rooms are small, but beds are great.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

40/100
15 reviews

Uncomfortable, small rooms, but good beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

31/100
8 reviews

Poor hotel buildings.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 73% by couples, with a score of 75

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Fantastic service

    “Excellent front desk” “Great hosts”

  • Great location

    “Excellent Midtown location” “Superb location”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

96/100
8 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

79/100
7 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

47/100
6 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

42/100
4 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Friendly service

    “Staff were very professional and friendly” “Wonderful and friendly server”

Review highlights

Location

94/100
6 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

82/100
10 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

48/100
10 reviews

Rooms are small, but beds are great.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

40/100
10 reviews

Uncomfortable, small rooms, but good beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Good to know

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

Review highlights

Location

95/100
9 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

75/100
9 reviews

Fantastic service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Cleanliness

72/100
5 reviews

Clean.

“Clean hotel lobby” “Bathroom was spotless” “Room was spotless”

Value

69/100
9 reviews

Fairly good value for money.

“Free water and cookies” “Drink expensive” “Cheap & tired decoration”

Room

46/100
13 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

34/100
9 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Ranked top 85% by families, with a score of 72

Good to know

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Uncomfortable

    “Air conditioner broken” “Terrible pillows”

Review highlights

Room

45/100
6 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

36/100
5 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Review highlights

Location

96/100
8 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

83/100
3 reviews

Fantastic service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

43/100
7 reviews

Room is not nice.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Good to know

  • Small rooms

    “2 double beds was quite cramped” “Tiny closet”

  • Bad minibar

    “No mini-fridge” “No mini bar”

  • Comfortable beds

    “Amazing night sleep” “Mattress was perfect”

  • Poor hotel buildings

    “One elevator was repeatedly out of service” “Hallways dirty”

Review highlights

Location

96/100
25 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

79/100
20 reviews

Friendly service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

WiFi

76/100
6 reviews

Good internet service.

“Complimentary wi-fi” “Free internet” “Great Wifi service”

Value

74/100
10 reviews

Best value for money.

“Free water and cookies” “Fantastic value for money” “Free breakfasts for my kindness”

Breakfast

59/100
7 reviews

Breakfast is average.

“Morning coffee great” “Free breakfasts for my kindness” “Free breakfast buffet”

Room

43/100
34 reviews

Tiny rooms with bad minibars. Comfortable beds.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

36/100
25 reviews

Uncomfortable, small rooms, but good beds.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Amenities

31/100
10 reviews

Poor hotel buildings.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Vibe

26/100
6 reviews

Poor vibe.

“One elevator was repeatedly out of service” “Hallways dirty” “Cheap & tired decoration”

Ranked top 64% by couples, with a score of 76

Good to know

  • Great location

    “Excellent Midtown location” “Superb location”

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Fantastic service

    “Excellent front desk” “Great hosts”

  • Uncomfortable

    “Air conditioner broken” “Terrible pillows”

Review highlights

Location

96/100
10 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

81/100
8 reviews

Fantastic service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

43/100
13 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

38/100
9 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Ranked top 85% by families, with a score of 70

Good to know

  • Uncomfortable

    “Air conditioner broken” “Terrible pillows”

  • Fantastic service

    “Excellent front desk” “Great hosts”

  • Room is not nice

    “Air conditioner broken” “Terrible pillows”

  • Great location

    “Excellent Midtown location” “Superb location”

Review highlights

Location

95/100
7 reviews

Great location.

“Excellent Midtown location” “Superb location” “Fabulous location”

Service

80/100
6 reviews

Fantastic service.

“Excellent front desk” “Great hosts” “Wonderful and friendly server”

Room

44/100
10 reviews

Small rooms.

“Air conditioner broken” “Terrible pillows” “Horrible shower”

Comfort

36/100
9 reviews

Small and uncomfortable rooms.

“Air conditioner broken” “Terrible pillows” “Dirty linens”

Review Semantics by TrustYou

Customer Reviews of Doubletree Hotel New York City Chelsea

4.0 out of 5.Based on 1307 guest reviews, Very Good

Property Description

The Doubletree Hotel Chelsea-New York City is a NEW, 26-story high-rise hotel constructed in classic New York City style. Our modern, full service hotel located on 29th Street between Sixth and Seventh Avenues offers a great location just a block from Broadway and close to all your favorite Manhattan, NYC, attractions and destinations. Guests at the Doubletree Hotel Chelsea-New York City are only blocks from Madison Square Garden, Herald Square, Penn Station, the Flatiron Building, Macy's, and The Empire State Building. Our midtown location offers an eclectic environment filled with theaters, galleries, shops and restaurants that is convenient to the most famous business and cultural addresses of Midtown Manhattan. Shop Fifth Avenue, attend an expo at the Javitz Center, stroll through Times Square and enjoy world-class dining within minutes of the Doubletree hotel. Our hotel features gracious outdoor spaces, modern décor, refined common areas, state-of-the-art guestroom furnishings and high-tech amenities. Guest room accommodations include our luxurious Sweet Dreams beds, flat screen televisions, and high-speed internet connections. Dine in-room or enjoy freshly prepared American cuisine in our hotel restaurant – serving breakfast, lunch and dinner daily. Relax with cocktails in our casually elegant Lounge before a theater evening. Guest services include 24-hour security, complimentary HSIA in public areas, and a helpful concierge staff. Work out in our well-equipped Fitness Center with cardio and circuit training equipment and stay connected while on the road at our Business Center, supplying complete business support facilities. You'll find everything you need for a comfortable and gracious business or leisure stay at the Doubletree in Chelsea, New York. The Doubletree hotel is easily accessible via the subway at 28th Street, Metro North to Grand Central, Long Island Rail Road to Penn Station, and taxi or car via the Lincoln Tunnel or the Triborough Bridge. The next time you travel to New York City, our friendly and professional hotel staff looks forward to welcoming you to Manhattan with our signature, warm chocolate chip cookie at check-in.

Details / Other Expenses

Check In:03:00pm
Check Out:12:00pm
Year of Last Renovation:2009
Floors:26
Rooms:237
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:216
Handicap Rooms:13
Suites:5
Meeting Rooms:0
Policies / Expenses
Cancellation:
Individual cancellation by 04:00pm the day before arrival
Nightly Parking:$35

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Charge for early check out
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Radio in room
  • Self controlled heating/cooling system
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television

Airport & Shuttle Information

La Guardia Airport- 8.8mi. $18.00 Super Shuttle $50.00 TaxiJKF International Airport-17 mi. $20.00 Super Shuttle $60.00 TaxiNewark International Airport-17 mi. $20.00 Super Shuttle $60.00 Taxi

Airport Shuttle? Sorry, no airport shuttle available.

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

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Exterior of The Paul Hotel
The Paul Hotel ~0.14 Miles away

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