RIVER TERRACE RESORT & CONVENTION CENTER

RIVER TERRACE RESORT & CONVENTION CENTER

240 River Rd., Gatlinburg, TN 37738 United States (USA)
View Map 1-800-230-4134
2.5 Star Downtown Spa or Beach Resort in Sevier County
35.71342-83.51312
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Average
3.0/ 5

Based on 403 guest reviews

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  • Our hotel comes with an outdoor pool
  • Avg. Group Discount of 23.0%!
  • 205 sleeping rooms in hotel
  • Hotel has 6 floors
  • Hotel has 6 suites
  • Check out: 10:00 AM
  • Group booking rating of 10.0/10
  • 10 meeting rooms in property

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Room Types

Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly AAA Great Vaca
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly AAA Rate
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Airline Employ
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Corporate Rate
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Educator Disco
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Honoring Heroe
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Senior Discoun
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Team Travel An
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Tn Resident Ra
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Weekend Rates
Non-Smoking
Check Rates1 King Bd 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Wild Bear Fall
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly AAA Great V
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly AAA Rate
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Airline Emp
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Corporate R
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Educator Di
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Honoring He
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Senior Disc
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Team Travel
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Tn Resident
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Weekend Rat
Non-Smoking
Check Rates2 Queen Beds 1 Ba Mini Rfrg Micro Cfee Free Park Free Trolley To Water Park Pet Friendly Wild Bear F
Non-Smoking
Check RatesDouble 2 Queen Beds
Non-Smoking
Check RatesDouble King Size Bed
Non-Smoking
Check RatesLeisure 2 Beds
Non-Smoking
Check RatesLeisure King
Non-Smoking
Check RatesRiver View Guest Room 1 King Bed
Non-Smoking
Check RatesRiver View Guest Room 2 Queen Beds
Non-Smoking
Check RatesRiver View King Guestroom
Non-Smoking
Check RatesRiver View Queen Guestroom
Non-Smoking
Check RatesStandard Guest Room 1 King Bed
Non-Smoking
Check RatesStandard Guest Room 2 Queen Beds
Non-Smoking
Check RatesStandard King
Non-Smoking
Check RatesStandard King Guestroom
Non-Smoking
Check RatesStandard Queen Guestroom
Non-Smoking

Local Attractions

Ripley's Aqaurium of the Smokies, Gatlinburg Mall, Ober Ski Resort, Dollywood, Dixie Stampede, walking distance to shopping and additional attractions.

Verified Reviews of River Terrace Resort & Convention Center

Below are the verified reviews from guests that we have booked recently:
"Rooms were nice - Troublesome handicap access"
Overall Score3.0/ 5
When we arrived at our hotel, the desk clerks told me they had already rented one of our rooms to one of our passengers that had driven to the hotel. ALL of my passengers had been WITH me since early morning. After 14 hours on the road, meals and a show, I was too tired to argue, I just wanted to get my passengers in their rooms. We gave our room to the passengers that the desk had told us was already in the room. The luggage handling boys did not know how to get the luggage to our rooms. They wanted us to put all the bags in order for them for each floor of the hotel. We showed them how to mark the luggage tags from the rooming list so they would know where to deliver the bags(with room number changes for us and the passengers we put in our original room). They had us park the bus a long block from the handicap building so some of those traveling with walkers were exhausted by the time we got them to their rooms. There was a bus parking space in front of the building 7 so we could have parked there before disembarking everyone if we had known. We returned to the office after all of this drama to find out that they had made a mistake about the room they thought they had already booked, so we took those keys and headed to that room. About 30 minutes later, the luggage handlers and the bus driver knocked on my door to collect $60.00 for delivery of the bags!! This was suppose to have been added into the total cost of the rooms. I spoke with Chris Brown the next day-he agreed to cover the cost even though it had not gotten added as I thought. We had scheduled to have breakfast at the hotel the 1st morning so our passengers could sleep later after such a long day getting to Gatlinburg. When we arrived at the hotel Grill Restaurant, the waitress did not know we were coming. It was her 4th day working there, but she did a great job. We had to wait for most of the food to come out since they had to prepare larger quantities than they had expected for that day. When the waitress had time, she called her manager-he had the breakfast scheduled for the next morning on his calendar. The waitress did not know that a choice of coffee, tea or juice was included in the breakfast, so she offered all 3 to the group and cost us about $40.00 more than what was expected for the cost of the breakfast that we had agreed to pay for at the time of service. I also paid the waitress a 20% tip for all of the inconvenience and extra work we caused her. It was not her fault she was not informed. Our room was ok, but some had issues. The couple that we gave our room to, found a bug in their bed. They took it to the office the next morning so it could be determined if they have a larger bug problem. The couple slept in the other queen bed with no other problems. The hair dryer and fireplace did not work in the McQuern room and there was no hot water in building 7 for those staying in the handicapped rooms. They said they let it run for 10 minutes or more and it only got luke-warm. I did not find this out until on the way home. I will talk to Chris Brown next week about these issues as well as the manager of the restaurant. The second night the cones were not in place to reserve the bus parking area so other cars were parked there. Our driver parked the bus in front of the restaurant, the only longer space available to park a large bus. Chris did inform the hotel andthe parking area was reserved for the last night. Overall, the hotel is centrally located with pretty views, nice balconies, and spacious rooms with refrigerators, fireplaces and microwaves. Because of the parking spaces, this hotel is not the best for bus traveling. The hotel is on several levels due to the rolling hills and mountain side.
(Group coordinator, booked 18 rooms), from US flag
19-Oct-2013 Verified Review, stayed from Mon Oct 14 to Thu Oct 17 2013 at a $63.20 group rate (20% discount).

Customer Reviews of River Terrace Resort & Convention Center

3.0 out of 5.Based on 403 guest reviews, Average

Property Description

The ideal location for a Great Smoky Mountain getaway, River Terrace Resort and Convention Center lies in the heart of Downtown Gatlinburg, adjacent to Ripley’s Aquarium of the Smokies and near the entrance to Great Smoky Mountains National Park, the most-visited national park in the United States and the largest national park East of the Rockies. In addition, River Terrace Resort is only a short drive from Pigeon Forge, Dollywood theme park and other area attractions, live entertainment venues, family-friendly restaurants and shopping opportunities, as well as hiking trails, championship golf courses, whitewater rafting and more. River Terrace Resort is home to the full-service Drafts Sports Bar & Grill, which features a menu of creatively designed burgers, sandwiches and appetizers complemented by a wide variety of draft and bottled beers and a full cocktail menu. Watch your favorite sports team compete on the flat-screen televisions at Drafts, which is open for lunch and dinner daily (seasonal hours of operation). Other onsite amenities at River Terrace Resort include two heated outdoor pools (seasonal), motorcoach parking, laundry facilities, complimentary WiFi, and 24-hour front desk and security. In addition, trolley service is available to Wild Bear Falls, a mountain-themed indoor water park that features a state-of-the-art retractable roof and 60,000 square feet of fun for the entire family such as waterslides, a 900-foot lazy river, zero-entry pool, hot tubs, toddler play area and interactive tree house play structure, as well as a restaurant, retail shop and game room.At River Terrace Resort, you’ll be able to relax on your own private balcony and enjoy spectacular views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River. Your choice of accommodations includes spacious guestrooms with two queen beds or one king bed, cable TV, coffee maker, microwave, mini refrigerator, voice mail, hairdryer and iron/ironing board. All guestrooms exit via interior corridors. Pets are allowed at River Terrace Resort (fee and deposit apply). River Terrace Resort boasts more than 20,000 square feet of meeting space, including a ballroom, breakout room and conference center – making it the ideal locale for corporate retreats, board meetings, annual conventions, conference, church retreats, reunions or tour group outings. Flexible meeting and banquet space at River Terrace Resort is available to accommodate groups from 10 to 1,000 people. The professional catering and convention services team at River Terrace Resort will work to guarantee that your event or group outing will be a total success.In addition, River Terrace Resort can help you create and celebrate your dream wedding! With romantic wedding sites, affordable wedding packages and facilities to suit any need, River Terrace Resort provides the ideal backdrop for everything from small social gatherings to large weddings and receptions, as well as overnight accommodations for your wedding party and guests.

Details / Other Expenses

Check In:4:00 PM
Check Out:10:00 AM
Year of Last Renovation:2011
Floors:6
Rooms:205
Corridors:Both Interior and Exterior Hallways
Non Smoking Rooms:205
Handicap Rooms:4
Suites:6
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:10 View Spaces
Meeting Space:25000 sq. feet
Banquet Space:Holds 500 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:5.0 Mi
Dist. to Nearest Gym:5.0 Mi
Lounge/Bar Hours:12pm-12am
Pool Info:
River Terrace has two outdoor pools which are open seasnally from 10AM - 10PM.
Policies / Expenses
Cancellation:
30 Days Prior for groups
Nightly Parking:0
Typical Group Deposit:1 night room & tax
Total Taxes:12.75%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Food and Beverage Tax:11.25%
Audio Visual Tax: 9.75%
Rooms Wireless Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Food and Beverage Service Charge:20.00%

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Central location
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Licensed bar
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

Knoxville McGhee Tyson airport is 45 miles away

Local Shuttle Info: Gatlinburg Trolley stop in front of resort.

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
River Terrace, River Terrace Resort

Group vs. Individual Rates at River Terrace Resort & Convention Center

Rate fluctuations of River Terrace Resort & Convention Center

The chart above shows trends of prices for both group/meeting quotes and the best individual traveler prices our rate checker could find at the time the group bid was entered. The most competitive group or meeting displayed is 27.6% in the month of November 2013 and the highest average individual rate is $147 in the month of December 2013. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at River Terrace Resort & Convention Center in a month when rates are lower.

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Meeting Rooms and Banquet Rooms at River Terrace Resort & Convention Center

Below are the meeting, banquet, conference and event spaces at River Terrace Resort & Convention Center.

Feel free to use the River Terrace Resort & Convention Center meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Gatlinburg event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Ballroom108 x 105 x 129787400/500--372----76--/--1000400--
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Ballroom

Room Type:
Ballroom
Total Size:
9787 Sq. Feet
Dimensions:
108 x 105 x 12 Ft.
Floor Level:
2
Columns:
11
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
River Walk Room102 x 40 x 9408064/80--84----56--/--20164--
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River Walk Room

Room Type:
General Meeting Room
Total Size:
4080 Sq. Feet
Dimensions:
102 x 40 x 9 Ft.
Floor Level:
Ground Level
Columns:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Blueridge Room29 x 30 x 987032/40--32----20--/--7032--
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Blueridge Room

Room Type:
General Meeting Room
Total Size:
870 Sq. Feet
Dimensions:
29 x 30 x 9 Ft.
Floor Level:
Ground Level
Columns:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Cumberland Room29 x 30 x 987032/40--32----20--/--7032--
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Cumberland Room

Room Type:
General Meeting Room
Total Size:
870 Sq. Feet
Dimensions:
29 x 30 x 9 Ft.
Floor Level:
Ground Level
Columns:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Douglas Room28 x 30 x 984032/40--32----20--/--7032--
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Douglas Room

Room Type:
General Meeting Room
Total Size:
840 Sq. Feet
Dimensions:
28 x 30 x 9 Ft.
Floor Level:
Ground Level
Columns:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Elkmont Room27 x 56 x 9151256/70--60----44--/--10856--
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Elkmont Room

Room Type:
General Meeting Room
Total Size:
1512 Sq. Feet
Dimensions:
27 x 56 x 9 Ft.
Floor Level:
Ground Level
Columns:
2
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Foothills Room28 x 56 x 9156864/80--72----44--/--16064--
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Foothills Room

Room Type:
General Meeting Room
Total Size:
1568 Sq. Feet
Dimensions:
28 x 56 x 9 Ft.
Floor Level:
Ground Level
Columns:
2
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Greenbrier Room27 x 56 x 9126056/70--57----44--/--10356--
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Greenbrier Room

Room Type:
General Meeting Room
Total Size:
1260 Sq. Feet
Dimensions:
27 x 56 x 9 Ft.
Floor Level:
Ground Level
Columns:
2
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Sound System
Conference Room11 x 31 x 8341--/----------10--/--------
Close This

Conference Room

Room Type:
Boardroom
Total Size:
341 Sq. Feet
Dimensions:
11 x 31 x 8 Ft.
Floor Level:
3
Columns:
0
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning

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