The San Juan Beach Hotel is a 96 room beachfront property located in the trendy Condado area. All guestrooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon.
The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family.
We are located only minutes from the island’s “Golden Mile” in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques like Louis Vuitton, Cartier, etc. On property you can find Garbo’s for fabulous fashions.
At the San Juan Beach Hotel you’ll have a great time while at business in our conference roooms or Ballroom, or at pleasure in our free form pool. Taste exotic flavors and drinks at Perurrican Restaurant and Poolside Bar. Or cool off with refreshing deserts from Coldstone Creamery
Our rooms are uncommonly spacious and the views of the ocean or lagoon are spectacular. King Beds or Two Double Beds are available. Each room is fully equipped with a full size work desk and ergonomic chair. Telephones have voice mail and data ports. If you must work, we offer you free Wi-Fi throughout the entire property. We have Fax and Photocopy services or you can use our internet station. Just outside the front entrance, you can run your laps along Ashford Ave, take in a wave in the Atlantic and have breakfast all before heading out to work.
Other guest room amenities are Satellite TV with remote, clock radio with CD player, iron and ironing board as well as a hair dryer. In the hallways you can find Snack, Soda and Ice Machines for those midnight munchies.
Star Rating:
Local Attractions:
Beach (Atlantic Ocean)Kayaking and Pedal Boats in the Lagoon, Casinos, Fine Dining, High End Shops, Souvenirs, Hospitals, Banks. Tours Guides Available.
May 21, 2013
Ira F, Kansas City | Trip type: Friends getaway
Issues;
Lack of hot water, multiple water leaks into multiple rooms, general uncleanliness of the room, lack of empathy from the front desk for our issues, dishonesty when explaining why...
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Issues; Lack of hot water, multiple water leaks into multiple rooms, general uncleanliness of the room, lack of empathy from the front desk for our issues, dishonesty when explaining why something does not work, broken, or not provided, false representation of the hotel rooms.
More detail. Sorry this is so long. When I arrived the staff was excellent. The check in was seamless and easy. I went up to the room and was disappointed after seeing the beautiful lobby. The room was damp and musty smelling. The carpet was dingy and looked like it was original from when the hotel was built. The walls were dirty and the air conditioner was laboring to keep the room comfortable. Knowing I booked one of the cheapest hotels on the avenue I decided to stick it out. I turned on the TV and was surprised that while they used satellite I was limited to only 15 or so channels. Three of them were shopping networks. It really did not matter, I was not planning on staying in the room that much anyway. However, I do like to watch the weather so I can plan my day. Especially since it rained the entire first day of my visit. BTW the weather channel was not one of the subscribed channels. I rented a car from the airport so I did use their valet service. The service was terrific and the employees were attentive. I went to dinner that first night away from the hotel. I returned late and went to my room. Shortly after returning I walked to the bathroom in my bare feet and I noticed the carpet was very wet by the closet. I also noticed water running down the closet door. I looked into the closet and on the ceiling was a large bubble of water waiting to burst. I looked into the bathroom and was shocked to see that the base of the bathtub was filthy and orange in color. I called down to the front desk and told the desk agent that the room had a leak and there was water leaking from the ceiling in the closet. With only this information he cut me off and replied that when the shower is used the moisture builds up in the room and makes the carpet feel damp. I explained that I had not used the shower yet and that the water was flowing from the room above. Reluctantly he sent someone up to check out the leak. After 10 minutes a maintenance employee arrived and I showed him the leak. With a shocked look he explained that he had to go down to the lobby to tell the desk agent and see about moving me to another room. Another 10 minutes later I received a phone call from the desk agent. He explained that they were moving me to another room. The maintenance employee arrived with the luggage trolley and I gathered my things for the move. We got on the elevator and went down one floor. He stopped at the room that was just below the room I moved out of and started to open the door. I stopped him and mentioned that since the room above has a leak from the room above that it is only a matter of time until the water starts leaking into this room. He agreed and called the desk agent. After they spoke it was decided I would move into the room next to that one. It was after midnight before I was finally in the new room. This whole incident took almost an hour. I went to shower that night. The bathroom was somewhat clean except for a dirty mirror. There was no adjusting the temperature of the water. I was comfortable for me but it might be too hot for some. Also, there were no washcloths available. The new room was really a step down from the previous room. Again the carpet was filthy, the walls had stains, and the TV had very poor reception because the cable attached to it was broken. (When I mentioned the TV to the desk agent he tried to blame the reception on the weather. This was not true because my friends in the room next to me had great reception on their TV.) So now I was down to just 5 channels. The next day was uneventful because I was out of the hotel all day. When I returned that evening I checked the room. The beds had been made and the towels had been changed out. The mirror was still dirty and no washcloths were provided. Since I was in a hurry I mentioned to the desk agent, as I was heading to dinner, I would like a washcloth. I received a nod. The next day my friends and I went to the rain forest and rode ATV’s. We returned late in the afternoon. Upon our arrival we were surprised to see a letter from the hotel explaining that the hot water was going to be turned off from 6pm until the next morning. Of course everyone who was staying in the hotel was trying to shower before the deadline so there was no hot water at 5pm. When I arrived at the room to shower and covered in mud I was very disappointed to find there were no washcloths. Also, earlier that morning I wrote a note on the dirty mirror hoping housekeeping would clean it. Housekeeping did not clean the mirror or leave a washcloth. I called down to the front desk and asked them to have housekeeping to send up a washcloth. After about 20 minutes the housekeeper arrived with two. After I washed I met my friends in the lobby. The topic of discussion was the lack of hot water. One of my friends asked why there were no washcloths and the desk agent first acted like he did not know what one was. He kept calling it a bath mat. We showed him what we were taking about and he then said they did not have any in the entire hotel. Of course I had to mention that I was just provided with two just 30 minutes earlier. He got nervous and looked at the housekeeper who was standing next to the front desk, spoke to her and she said they did have washcloths. I don’t know if they got theirs, but I did not get any replacements for my entire stay. The next day we were out of the hotel all day again. When we returned it was pouring rain. When we got into our rooms there was water coming in through the walls near the air conditioning units. The paint was bubbling up and the floor was wet. Since it was the night before we were going to check out we decided to talk to the desk agent and express our concerns. Also, we mentioned that the room photos were nothing like the rooms we stayed in. The desk agent explained that the room photo on the website is a suite on the 10th floor. Also, he explained that the hotel was undergoing a remodeling. After explaining our dissatisfaction and him telling us there is not much he can do he called the General Manager and was told to comp our valet parking for the 4 days. « less
“Terrible”
May 14, 2013
Paddleboarding123, San Juan, Puerto Rico | Trip type: Couples
This hotel looks great when you first walk in, but once you walk into the room it’s a totally different story. They need serious renovation. I was very disappointed when...
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This hotel looks great when you first walk in, but once you walk into the room it’s a totally different story. They need serious renovation. I was very disappointed when I saw the rug with stains everywhere, hard bed sheets and old fashion TV. The room looked old and sad. You can find a better hotel within the area for about the same price. Now the independent restaurant was wonderful. If you like seafood, this is a great place to dine and to relax as it’s in front of the ocean. Will never come back. « less
“Reasonably priced hotel on the Condado strip!”
May 9, 2013
Scott Q, New York City, New York | Trip type: Family
My Father and I stayed here from 4/30 - 5/5/13. We had no complaints as we literally only slept at hotel and visited pool area 1 morning. Room 907 on...
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My Father and I stayed here from 4/30 - 5/5/13. We had no complaints as we literally only slept at hotel and visited pool area 1 morning. Room 907 on 9 floor was clean and faced ocean. I read previous reviews regarding musty smell bit did not smell any odors. Would have been nice if lobby restaurant was open for breakfast as we had to find breakfast nearby. Overall a good stay at a reasonably priced hotel on the Condado strip! « less
“Not so bad!!!!!!”
May 2, 2013
Carmenltirado
I stood in this hotel for 4 days and it wasn't so bad. Yes what I read on the reviews were true, but I was comfortable. Staff were pleasant. Although...
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I stood in this hotel for 4 days and it wasn't so bad. Yes what I read on the reviews were true, but I was comfortable. Staff were pleasant. Although I traveled alone, I felt safe. A lot of families. Plenty of restaurants to eat in the area. Buses available if your not driving. Did the Bacardi Tour and El Morro and it was great! They took you to old San Juan and was able to eat and visit a few shops. For $55 we did a lot and had fun!!!!!!!! You get what you pay for. « less
“forwarned”
Apr 24, 2013
ladyisdog, Wappingers Falls, New York | Trip type: Family
2 females and 3 small children (1,4,6) traveling from wappingers falls NY, booked w/ orbitz, excellent price. Hotel was notified we would arrive late n we needed a crib. Beautiful...
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2 females and 3 small children (1,4,6) traveling from wappingers falls NY, booked w/ orbitz, excellent price. Hotel was notified we would arrive late n we needed a crib. Beautiful entrance, fabulous view. unprofessional evening staff. Hallway smells freshly painted w/ old paint (asthmatic children) room had a wet/mold smell. None of the lights worked. W/ attitude a 2nd room was given. Hold on to your seat: no curtains, no garbage can, no remote control, no operating phone, two towels for 5 individuals. Waited over an hour for crib (cardboard chipping) notified Orbitz about the harsh treatment, they contacted Jessica at s.j.b hotel. I was promised the room would have every complaint satisfied. I was blown away when I returned the following evening. Not only did they "NOT" do what was promised, room service never stopped in!!! I did not bother talking to anyone at hotel, just notified Orbitz again. We checked out the following day w 3 days n valet parking reimbursement. Morning staff, was excellent n kind very apologetic. Found out the room I was given was still under construction!! How dare evening staff put us in that room n sign out with a clear conscious. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered.
Ocean View Room
One Bed or
Two Beds
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Lagoon View Room
One Bed or
Two Beds
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Executive Lagoon View
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered.
Amenities - San Juan Beach Hotel
Air conditioning
Alarm clock
Baggage storage facilities
Central location
Charge for early check out
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Garage
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Licensed bar
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Restaurant
Shop
Shower
Swimming pool - outdoor
Telephone in all rooms
TV - Free Cable
Terrace
Travellers cheques accepted
Valet Parking
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyUnder 35 lbs - $50 one time expense.
Airport & Shuttle Information - San Juan Beach Hotel
LMM Int'l Airport (SJU) approx 10 min away, approx $20 and $1 p/Bag in the trunk. Up to 5 Passengers. Shuttles in Metro Area not permitted.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Coach Bus, Shuttle Bus, Limo and Private Cars available by reservation. Call for recommendations. The hotel does not endorse a specific company.
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Based on 323 traveler reviews 
Value
Rooms
“Awful hotel. Do not stay here.”
“Reasonably priced hotel on the Condado strip!”
Executive Ocean View
Ocean View Room
Lagoon View Room
Executive Lagoon View