Sugar Bay Resort and Spa is situated hillside at the northeastern end of St. Thomas in the US Virgin Islands. Set amidst 31 lush tropical acres, this St. Thomas resort overlooks the emerald and blue waters of Water Bay to the north and St. John and the British Virgin Islands to the east where the Atlantic Ocean and Caribbean Sea meet to create Pillsbury Sound. Conveniently located this St. Thomas resort is just two miles from Red Hook, eight miles from downtown Charlotte Amalie, and six miles from Blackbeard's Castle and Paradise Point.
From sun worshipping and shopping to sailing, snorkeling and scuba diving, the Sugar Bay Resort and Spa and St. Thomas are filled with opportunities to explore unlike any other Caribbean island and as part of the U.S. Virgin Island, access to St. Thomas from the U.S. mainland is easy and quick. NO PASSPORT is REQUIRED - US CITIZENS travel to the US Virgin Islands by simply bringing a valid photo I.D. and proof of citizenship.
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Sugar Bay Resort and Spa is situated hillside at the northeastern end of St. Thomas in the US Virgin Islands. Set amidst 31 lush tropical acres, this St. Thomas resort overlooks the emerald and blue waters of Water Bay to the north and St. John and the British Virgin Islands to the east where the Atlantic Ocean and Caribbean Sea meet to create Pillsbury Sound. Conveniently located this St. Thomas resort is just two miles from Red Hook, eight miles from downtown Charlotte Amalie, and six miles from Blackbeard's Castle and Paradise Point.
Hotel Reviews for Sugar Bay Resort & Spa All Inclusive
3.5out of 5Based on 1787 guest reviews, Average
Based on 2,007 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
460
Very Good
647
Average
341
Poor
298
Terrible
261
Most Recent Traveler Reviews:
“Terrible”
May 20, 2013
Jackiravida, Albany, New York | Trip type: Family
Terrible experience! 17 of us went for my daughters wedding, the service was terrible and unaccomadating. One of the guest is disabled and I was told they would hold a...
more »
Terrible experience! 17 of us went for my daughters wedding, the service was terrible and unaccomadating. One of the guest is disabled and I was told they would hold a wheelchair for her ( the resort is all hills and not disable friendly) for three days no wheelchair. Then they said one was freed up but would have to put a deposit no problem they charged me $265.00 for a wheelchair that was never used stating that it came from a pharmacy. Then they took it back because they me never told me it would be a charge. My son took a picture of a room full of free wheelchairs that were free but never brought us one. After the wedding reception 7 out of ten of us got sick, the food was left out in the sun and never put on ice. My daughter the bride and her new husband were so sick puking that there wedding night was ruined the staff could care less and at checking out tired to blame on a bug. Room was dirty overall would never return even if trip was free. Sinks clogged up , grooms fathers friend had no plumbing under sink bathroom flooded when workers left they left door unlocked. They promised to come and get my disabled sister with golf cart she was stuck for 40minutes no one ever answered phone. I could go on and on! Wouldn't give me bag of ice for my sisters knees that were swollen from walking « less
“-WARNING- GOTCHA FEES AND EXTORTION-LIKE SERVICES”
May 20, 2013
Oceanic_Knight, Scottsdale, Arizona | Trip type: Solo travel
Abusive policies and practices to the guests. Book another resort if you value your money. The property is under new ownership and it shows; under Wyndam this was a very...
more »
Abusive policies and practices to the guests. Book another resort if you value your money. The property is under new ownership and it shows; under Wyndam this was a very classy place. Upper managment also seems to be in outer space; the manager and general manager were no where to be found my entire trip (One week).
The Bad- 1. There is only one vending machine on the property and it doesn't work. 2. No room service. 3. No in-room entertainment services. 4. Complimentary bottled water is non-existant. 5. I booked my room with priceline.com and was given no warning by the resort that an additional $30/day would be accrued to my room for bogus "Resort services". (Gotcha fees). The desk clerk blamed it on priceline.com ofcourse, no sense of accountability. 6. As a "non-inclusive" guest, I wasn't invited to any of these "Resort services". 7. Breakfast was $20 for cheap instant eggs and burnt coffee. Also, for some reason it gave me heartburn. 8. The hot water faucet knob in the bathroom was completely loose and unusable. 9. The shower curtain had mold. 10. The AC worked about 50% of the time.
The Good-
1. The resort has a beautiful pool with a pool table, ping-pong table, and some decent water falls (thanks to Wyndam). 2. The view of Sugar Bay is also spectacular (thanks to Wyndam again). 3. The regular employees are friendly and empathetic for the most part; the most professional people working here are the regular staff, even the maids were thorough. 4. The beach is decent. « less
“Not that Great for what you pay for... But VIEW and beach AWESOME”
May 20, 2013
Katie651, Richmond, Indiana, United States | Trip type: Couples
I am not that picky of a person. But the site plays the place up to be super luxurious and its really not all that much. Maybe im just spoiled...
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I am not that picky of a person. But the site plays the place up to be super luxurious and its really not all that much. Maybe im just spoiled but we dropped some money to get that. We also paid for the All Inclusive package Beach view King room. They put us in a room with 2 twin beds instead, But kudos they changed that. Then gave us the wrong wrist band to where everywhere we went they were trying us to have us pay again. We made a reservation at Blue Currents and sat there for an hour before getting drinks and bread. Worst service EVER THERE and I am not one of those uptight serve me now type of people. I am however pregnant and putting off eating so much made me sick. We had the 6:00 reservation and we didnt finally eat and get out of there until 8! The food if you have to pay as you go is VERY over priced for food thats really not that great. And you can only eat when the places are serving, there are weird hours that you have to walk down the pool as your only option to eat. « less
“Extremly pleased!!!”
May 19, 2013
Gator43, Blue Earth, Minnesota | Trip type: Couples
I was holding my breath after reading some of the poor reviews, but in the end was extremly pleased with Sugar Bay! I read many reviews stating that the staff...
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I was holding my breath after reading some of the poor reviews, but in the end was extremly pleased with Sugar Bay! I read many reviews stating that the staff was unfriendly, and that the service was poor. I consider the complete oposite to be true!!! Everyone was extremly kind, friendly, and professional. And the service was outstanding in my opinion! We went with the all inclusive package (which I highly recomend), and we got our money's worth! I did see a few folks that seemed to be dis-pleased, but then again I dont think that "those" folks would have been pleased anywhere.......please and thank you and even a small tip once in a while goes a loooong way, and unfortunatly those words are not part of some peoples vocabulary. You reap what you sow! We used the words please and thank you, and tipped once in a while (total of like $10-15 a DAY), and we never once had to wait for a beverage, and had more towels than we needed, and were greated with a smile everywhere we went on the resort. The resort views were incredible, the pools were great, and the beach was wonderful. I would highly recomend Sugar Bay to anyone looking for a very affordable 3+ star all inclusive vacation with breathtaking views! We look forward to returning again! « less
“Disappointing”
May 19, 2013
Mike R, Tucson | Trip type: Couples
Disappointing for the price. We did the all-inclusive. We paid for an ocean view room and got the tops of the other buildings with the ocean in the background. They...
more »
Disappointing for the price. We did the all-inclusive. We paid for an ocean view room and got the tops of the other buildings with the ocean in the background. They did upgrade us the next day and that was great. The rooms were kind of run down, again for the price....The grounds were beautiful and the gym was nice. There was quite a wait for the shuttle and the staff (except the housekeeping staff) were put out in helping with bags, accomodations for getting around, getting taxis, arranging for trips, etc. The activities were limited, (we were there May 10-15). Couldn't get into the spa because they book people from the island and the wait was 3 days. The food in the restaurants was like eating at a Denny's except for the one fine dining restaurant which was excellent. We did enjoy our stay overall, just disappointed for the price. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Ocean View - Breakfast
Measuring 475 square feet, this room has one king bed or two double beds and it has access via exterior corridors. It features a balcony overlooking the ocean. Desk and wireless Internet access (surcharge) are provided along with TV with premium cable channels. Refrigerator and coffee/tea maker, hair dryer, iron/ironing board, and in-room safe are conveniently provided.
Ocean View - No Meals!
Measuring 475 square feet, this room has one king bed or two double beds and it has access via exterior corridors. It features a balcony overlooking the ocean. Desk and wireless Internet access (surcharge) are provided along with TV with premium cable channels. Refrigerator and coffee/tea maker, hair dryer, iron/ironing board, and in-room safe are conveniently provided.
Super Saver Room - No Meals!
Measuring 475 square feet, this room has one king bed or two double beds and it has access via exterior corridors. Desk and wireless Internet access (surcharge) are provided along with TV with premium cable channels. Refrigerator and coffee/tea maker, hair dryer, iron/ironing board, and in-room safe are conveniently provided.
Bay View - All-Inclusive
One King Bed or
Two Double Beds
This room opens to a balcony, great for kicking back and taking in ocean (partial) views. Wired Internet access (surcharge) keeps you connected, and the video-game console and TV with cable channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. You will have a shower/tub combination, as well as a hair dryer. A ceiling fan, a safe, and a separate dining area are among the conveniences offered. This room is Non-Smoking.
Resort View - No Meals!
Measuring 475 square feet, this room has one king bed or two double beds and it has access via exterior corridors. It features a balcony overlooking the resort. Wireless Internet access (surcharge) is provided along with TV with premium cable channels. Refrigerator and coffee/tea maker, hair dryer, iron/ironing board, and in-room safe are conveniently provided.
Bay View - No Meals!
Measuring 475 square feet, this room has one king bed or two double beds and it has access via exterior corridors. It features a balcony with partial bay view. Desk and wireless Internet access (surcharge) are provided along with TV with premium cable channels. Refrigerator and coffee/tea maker, hair dryer, iron/ironing board, and in-room safe are conveniently provided.
Ocean View - All Inclusive
One King Bed or
Two Double Beds
This room opens to a balcony, great for kicking back and taking in ocean views. Wired Internet access (surcharge) keeps you connected, and the video-game console and TV with cable channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. You will have a shower/tub combination, as well as a hair dryer. A ceiling fan, a safe, and a separate dining area are among the conveniences offered. This room is Non-Smoking.
Resort View - All Inclusive
Access via exterior corridors. Balcony. Patio. Water view. 475 square feet. Separate dining area. Desk. In-room safe. Dial-up Internet access - surcharge. Cable/satellite TV. Pay movies. Video-game console. Multi-line phone. Voice mail. Clock radio. Refrigerator. Coffee/tea maker. Shower/tub combination. Hair dryer. Iron/ironing board. Electronic check-out. Air conditioning. Ceiling fan. Climate control. Smoking rooms only.
Amenities - Sugar Bay Resort & Spa All Inclusive
Air conditioning
Alarm clock
All-inclusive resort
ATM
Baggage storage facilities
Boat Launch
Breakfast in room
Central location
Charge for early check out
Child facilities
Clothes drying
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Games room
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private garden grounds
Quiet location
Radio in room
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Spa
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
TV - Free Showtime
Tennis court
Terrace
Travellers cheques accepted
TV room
Voicemail
Wedding Chapel
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Sugar Bay Resort & Spa All Inclusive
A scenic 30 minute drive from the St. Thomas International Airport (STT)
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Approximate taxi to/from airport is $15.00 per person each way.
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Previously Known As: Wyndham Sugar Bay Resort & Spa
Based on 2,007 traveler reviews 
Value
“Terrible”
“Not that Great for what you pay for... But VIEW and beach AWESOME”
“Extremly pleased!!!”
“Disappointing”
Ocean View - Breakfast