Located in an intimate complex of 3 buildings, each 3 floors, that surround a courtyard and freshwater swimming pool. The street in front of the
hotel is easy exit and entrace, to walk at Kukulcan Boulevard. Words and pictures can only begin to provide information about the "Celuisma
Imperial Laguna". Many of our guest have spent some very unforgetable vacation with us, resting and relaxing, while still being able to take
advantage of all that Cancún.
61 rooms distributed in 3 buildings, with balcony or
terrace; two double beds, shower, Cable TV,
Kitchenette, fridge, telephone.
Star Rating:
Local Attractions:
Golf
Xcaret
Xel Ha
Tulum
Catamaran to Isla Mujeres
Chichen Itza
May 11, 2013
Jen_Salazar, Toronto, Canada | Trip type: Couples
My husband and I have actually stayed here many times. It's the perfect hotel for someone on a budget but still looking to stay close to all of the action...
more »
My husband and I have actually stayed here many times. It's the perfect hotel for someone on a budget but still looking to stay close to all of the action in Cancun's hotel zone and gorgeous beaches. Ideal for travelers who prefer to spend more time on day trips and seeing Cancun/Yucatan Peninsula rather than just sitting around a hotel all day. The hotel has a beautiful view of Laguna Nichupte, has a great little pool onsite and is situated in a quiet residential neighbourhood just steps away from some of Cancun's top hotels. « less
“Cheap accommodation.”
May 8, 2013
Tomasz Z, Dublin, Ireland
I was staying in this hotel april/may 2013. I was a little bit afraid about this hotel after reading all previous reviews but it was perfect for cheap accommodation.
Few...
more »
I was staying in this hotel april/may 2013. I was a little bit afraid about this hotel after reading all previous reviews but it was perfect for cheap accommodation. Few reviews corrections: No hot water - there is hot water just need to wait, btw who the hell needs a very hot water in cancun?! Dirty (?!) - housekeeping staff was knocking my doors every morning to clean up my room and ... Wash dishes!!! Thank you! Everything broken? Yeah sure... One tip for all those moaning people: Go on book one of those mad expensive posh hotels for 1,5k euros/usd and then complain because you've booked cheap hotel and it looks like your expectations were too high. Only bad thing about this hotel is breakfast, i got deal on lowcostholidays.ie that b&b was cheaper than room only. So if you wont get same deal its better if you make your own breakfast (there is small kitchen in your room) In my opinion hotel is perfect for cheap stay for people that spending whole day on the beach or travelling around to Tulum/Xel-Ha/Xcaret/chichen-itza and just need place to take shower or nap. If you are looking for posh hotel to stay there whole day better book something from posh hotel area. « less
“Worst experience ever”
Mar 18, 2013
Vio V, Paris, France | Trip type: Friends getaway
With the 3rooms we booked with my friends for springbreak, we just had problems in this terrible hotel :
- 2times blocked in the restrooms, cause of the broken lock...
more »
With the 3rooms we booked with my friends for springbreak, we just had problems in this terrible hotel : - 2times blocked in the restrooms, cause of the broken lock - No hot water for the shower - No light - Main door broken (we had to change one of the room) - Phone didn't worked - Bad smell in the bathrooms - The flush doesn't work really well - Broken door handle - The beds are really not good - Everything look nasty, with poor decorations.. « less
Read management response to this review.
Management response from Jose Maria Pastor, Guest Relations Manager
We appreciate your review. Our staff is always available to address any incident such as those mentioned in order to get a pleasant staying in our property. We suggest our guests to report any circumstance that might pose a nuisance in order to remedy it immediately. Your comments have been directed to our maintenance department to monitor such details and, if necessary, correct them as soon as possible
« hide
“Clean budget hotel on residential street walking distance to everything”
Mar 5, 2013
PalapadeBordeaux, Boston MA | Trip type: Couples
I had dinner at the hotel's restaurant (La Palapa Belga) many times. Decided to book a last minute trip and this hotel was CHEAP. I've stayed next door at a...
more »
I had dinner at the hotel's restaurant (La Palapa Belga) many times. Decided to book a last minute trip and this hotel was CHEAP. I've stayed next door at a comparable hotel and at most of the mega resorts in Cancun. I read some bad reviews but booked it anyway. I was looking for cheap - not pampering and luxury.
Pros: Location - across the boulevard from best beach in Cancun and all beaches are public. 8 minute walk to entertainment/bars/restaurants/etc On busline On a quiet (and beautiful) side street Decent coffee and free little breakfast pastries Staff - very nice and helpful with late check out On site restaurant - great Very clean in public areas and in room Safe deposit boxes (in lobby) Good water pressure (a luxury in Cancun)
Cons: Bed was hard but that's typical. Pillows like bricks. But this is just an 'FYI" not a complaint! No spare toilet paper but we got some when we asked. Limited towels - but got them when we asked. No washcloths. No hair dryer or iron - I didn't ask. Had to run shower 5 plus minutes for hot water but then it was really hot and powerful. Lamp on nightstand kept shocking me - maybe I should have called maintenance but didn't.
The cons are no big deal and not a deal breaker. They are informational only. I care ZERO about these things but some people do. Yes, it's shabby. But they keep it clean and are there in an instant.
Overall, this is probably a 2 start budget hotel with mainly Europeans staying in it but it was an exceptional value for a weekend away from winter.
Stayed here over New Year's Eve for 5 nights, it's pretty run down and dodgy, nothing like the 4-5 star all inclusive on the hotel zone.. It's a bit away,...
more »
Stayed here over New Year's Eve for 5 nights, it's pretty run down and dodgy, nothing like the 4-5 star all inclusive on the hotel zone.. It's a bit away, not the best location, but close to some cheap eats which was nice.. Rooms are pretty shabby, staff are really really nice though.. If you're after something real budget stay here, otherwise just pay a bit extra and get a lot more « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
03:00 PM
Check Out:
12:00 PM
Year of Last Renovation:
2011
Floors:
3
Rooms:
61
Corridors:
Both Interior and Exterior Hallways
Non Smoking Rooms:
61
Handicap Rooms:
0
Suites:
0
Room Windows:
Windows Do Open
Cleaning Frequency:
Daily
Meeting Rooms:
0
Dist. to Food/Bars:
2.0 Mi
Lounge/Bar Hours:
10 AM to 10 PM
Policies / Expenses
Cancellation: Individuals can cancell with, al least, 48 hrs of written notification
Groups can cancell with, at least, 15 days before check-in
Nightly Parking:
0.00
Typical Group Deposit:
25%
Total Taxes:
14.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Celuisma Imperial Laguna Hotel
Classic room
One King Bed or
Two Double Beds
This room features views of the garden from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. The in-room kitchenette includes a refrigerator, cookware/dishware, and kitchen linens. The private bathroom has a shower, as well as complimentary toiletries. Complimentary bottled water, complimentary bottled water, and a desk are among the conveniences offered.
Villa Lagoon
One King Bed or
Two Double Beds
This room features views of the garden from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. The in-room kitchenette includes a refrigerator, a microwave, and cookware/dishware. The private bathroom has a shower, as well as complimentary toiletries. A second bathroom, complimentary bottled water, and a separate living room are among the conveniences offered.
Smart Room
One King Bed or
Two Double Beds
This room features views of the garden from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A refrigerator is supplied. The private bathroom has a shower, as well as complimentary toiletries. Complimentary bottled water, complimentary bottled water, and a desk are among the conveniences offered.
Amenities - Celuisma Imperial Laguna Hotel
Air conditioning
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Elevator
Kitchen facilities
Refrigerator
Shower
Swimming pool - outdoor
Telephone in all rooms
Television
TV - Free Cable
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Celuisma Imperial Laguna Hotel
Cancun Intl. Airport, 20 minutes away
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: On request. Cost depending on number of people
Testimonials: Why use Hotel Planner?
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Based on 122 traveler reviews 
Value
Rooms
Cleanliness
“Decent accommodations on the cheap!”
“Worst experience ever”
Classic room