Overlooking the sparkling blue waters of the Atlantic Ocean and picturesque Condado Lagoon in San Juan, Puerto Rico, the Condado Plaza Hotel & Casino is located in the heart of San Juan near the bustling restaurants, shopping, lounges and coffee shops on the Condado Strip, Condado Plaza offers endless excitement for guests. While situated only five minutes from the quaint cobblestone streets and diverse cafes of Old San Juan, Condado Plaza is one mile from the new Puerto Rico Convention Center and provides easy access to renowned museums, historic landmarks, and a sizzling nightlife. The nearest golf course is just 35 minutes from the hotel and a mere 45 minutes away is the lush, tropical mystique of the El Yunque Rain Forest. Boasting unique lively views of San Juan and fashionable Ashford Avenue, as well as the nighttime twinkling lights of the Condado Strip, the elegantly appointed City Vista accommodations feature a private balcony perfect for leisurely gazing. When guests step out onto the private balcony of the luxurious Bahia Vista guestrooms, they discover the pristine view of the Condado Lagoon that only Condado Plaza can grant. Overlooking the beauty of San Juan Bay as well as they city’s colorful skyline, the welcoming accommodations are an ideal location to watch the sun sink into the horizon. Overlooking the serene waters of the Atlantic, our spacious Ocean Vista accommodations, including a private oversized balcony, provide a luxurious retreat. Beckoning with sweeping views of glorious sunrises over the deep-blue ocean, these accommodations are replete with a breezy ambience and colorful decor.
All Condado Plaza guestrooms and suites offer high-speed Internet access, ergonomically-designed work stations, cordless dual-line telephones, the complimentary Golden Door Bath Care Collection, including botanical-based shampoos, conditioners, soaps, and lotions; and more.
Local Attractions: From forts characterizing the history of the walled city of Old San Juan to spectacular upscale shopping, a fascinating array of local attractions is easily accessible from the Condado Plaza Hotel & Casino. Within five miles of the hotel, guests can experience the charming restaurants and cobblestone streets of Old El San Juan; explore El Morro Fortress, the largest fortress in the Caribbean; and visit the resting place of Ponce de León at the ornately decorated San Juan Cathedral. Only eight miles away is Plaza Las Americas, the largest mall in the Caribbean. Guests need to travel only 32 miles to reach the El Yunque Rain Forest, a mountainous, semi-tropical area featuring waterfalls and unique plant and animal species. The famous Arecibo Observatory and intriguing Camuy Caves are just a 45-minute to one-hour drive away.
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Local Attractions:
A 25,000 square-foot casino, one of the larges in the Caribbean, open 24 hours, Three outdoor swimming pools, one saltwater and two fresh; one kids pool; waterslide and two spa tubs, protected beach and water sports facilities, two lighted tennis courts,
May 21, 2013
RubyRudi M, Jackson, Mississippi, United States | Trip type: Solo travel
I went to Puerto Rico for the first time last February. One of my best friends was having an all girls party there for a week. I decided at the...
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I went to Puerto Rico for the first time last February. One of my best friends was having an all girls party there for a week. I decided at the last minute to go. Well it was peak time and hotels were very expensive so I ended up booking through Expedia. I am big on reading reviews and allowing other customers to help me in my selection of hotels. I have found that reviewers tell the truth. And if several people are saying a hotel is good/bad... Believe it! The reviews were awesome for this property. So I decided to try it. From the moment I walked it... I knew I was we're I wanted to be. The lobby was very modern and edgy like I like it to be... Lots of red, a big glass wall filled with exotics fish and just plain cool atmosphere. The front desk clerks were ok in friendliness... This is something I have found with a lot of Hilton... And definitely something they need to work on! I told the receptionist I was in Puerto Rico to meet up with friends that were staying between the Conrad and Hilton Carib, around the corner. I had paid for a large room and she upgraded me to a wonderful suite. I couldn't have asked for a better room. I was overlooking the Ocean and partial street. It was magnificent. I had the best room out of all the girls in the party, so my room became the go to room for the group. Puerto Rico is very expensive they try to get you for everything. They think because you are coming from the mainland that you have money to burn. So everything is up for negotiation with price and everything is for sale... Literally! Beware! The other girls left and went on a cruise and I stayed an extra day to enjoy the fab hotel and beach. Well a major storm came thru the night after they left and I ended up staying a few more days because I couldn't get out, all flights were full. There was nothing scarier than being on that tiny island in the middle of the ocean and a major storm. Everything went black and the phones and Internet were dead. This hotel had a backup generator that powered lights and water. So we were not completely in the dark. Even tho this happened the hotel staff handled things better than expected. Thank you for a wonderful and memorable stay. « less
“Over Priced...Terrible Service”
May 21, 2013
TonyDDenver, Denver | Trip type: Business
What a disappointment. The brochure made it sound like a nice resort, however the employees made it more of a Motel 6. Being ignored and reprimanded in front of other...
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What a disappointment. The brochure made it sound like a nice resort, however the employees made it more of a Motel 6. Being ignored and reprimanded in front of other guest by the male clerk is not an acceptable customer service practice. Oh wait...Omar thought his employee reaction was okay. I guess it is true. The management sets the tone and customer service level of the employees establishment . This hotel failed. I did have a pleasant interaction action however with Jean ( hope I got his name right) he did recommend the Vieja Ropa. And some of the other female desk personnel were great. Overall, if you need a place to stay in San Juan, look elsewhere. They have plentiful other hotels, besides the Hilton family of hotels « less
“HORRIBLE Staff and service~”
May 21, 2013
A TripAdvisor Member | Trip type: Couples
We had many issues. No one cared and was rude all the way around. The engineer was awesome and nice. But other than that... Stay elsewhere. They will also make...
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We had many issues. No one cared and was rude all the way around. The engineer was awesome and nice. But other than that... Stay elsewhere. They will also make up charges to add to your room and call you a liar when you say you didn't request them. Too many hotels in the area to put up with this mess of hotel! « less
“Great girls vaca!!”
May 21, 2013
Holly U, Ellettsville, Indiana, United States | Trip type: Friends getaway
My mom, sister and I stayed here last week and absolutely loved it! The resort was very clean and the staff was excellent! I loved getting up in the morning,...
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My mom, sister and I stayed here last week and absolutely loved it! The resort was very clean and the staff was excellent! I loved getting up in the morning, walking to the corner for Starbuck then walking on the beach looking for sea glass. The room was great and I would highly recommend getting an ocean view - it was wonderful to sit on the balcony and watch the ocean.
My only complaint about the resort was the cost of food and drinks. It was over $5 for a bottle of water and almost $3 for a can of coke. Also, the drinks at the pool were pretty pricey. The cheapest drink was a pina colada and it was $8.50 - that over the course of a day got expensive for me, but I was on vacation, so who cared! ha! The pool service was great and I loved everyone on staff!
Another thing I didn't like was after dark, it got a little scary for 3 women. We had a bad taxi driver who tried to charge us $15 per person for a ride from Old San Juan to the hotel and then he took us past the hotel and wouldn't turn around. He said he got confused, but it was a little scary for us who was in an unfamiliar area after dark. We stayed close to resort for the remainder of the week and was always back before dark. « less
“Big box hotel with lots of swimming pools”
May 20, 2013
travelknat, Vail, Colorado | Trip type: Family
Big – resort needs upgrade but still hip – GREAT sushi bar near the casino on the second floor – the breakfast café is terrible, don’t go there ever, it’s...
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Big – resort needs upgrade but still hip – GREAT sushi bar near the casino on the second floor – the breakfast café is terrible, don’t go there ever, it’s like Denny’s but worse. We stayed in a room that had a great bed. The bathroom shower was a plexi glass cube, pretty cool but it leaked everywhere. The balcony was small and didn't offer much of a view. This would be a great place for a conference or someone who likes the big box hotels. However, the location was great - they have their own beach, a huge rock wall that when the waves are big creates an explosion of water - great show! The pools are HUGE - and there are 3 or 4 of them! They have a hot tub which is the only hot tub I think I ever saw in Puerto Rico. This would be a great place for family's with kids and young adults in their early 20's as well as a great place to have a business conference. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual policy: 72 hours prior to arrival day.
Group policy: Upon signature of the agreement the contract provide 25%, 50%, 75% and or 100%.
King Superior Ocean View
1 king bed. Egyptian-cotton sheets and down comforters. Hypo-allergenic bedding available upon request. Furnished balcony with ocean view. Room size is 400-500 square meters/4,305-5,381 square feet. Desk. Ergonomic chair. Laptop-compatible in-room safe. Complimentary wireless and wired (high-speed) Internet access. High-definition flat-panel 26-inch television with cable channels and OnCommand video. Free local calls. Voice mail. Clock radio. Minibar. Refrigerator. Coffee/tea maker. Private bathroom has shower only. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Climate control. Non-smoking. Complimentary daily newspaper. Turndown service (on request).
King Lagoon View
1 king bed. Premium bedding. Furnished balcony with water view. Room size is 400-500 square meters/4,305-5,381 square feet. Desk. Ergonomic chair. In-room safe. Complimentary wireless and wired (high-speed) Internet access. High-definition flat-panel 26-inch television with cable channels and OnCommand video. Free local calls. Voice mail. Clock radio. Minibar. Refrigerator. Coffee/tea maker. Private bathroom offers hair dryer, complimentary toiletries, shower only. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Climate control. Non-smoking. Complimentary daily newspaper.
2 Queens Superior Cityview
2 queen beds. Premium bedding. Furnished balcony with city view. Desk. Ergonomic chair. Laptop-compatible in-room safe. Complimentary wireless and wired (high-speed) Internet access. High-definition flat-panel 26-inch television with cable channels and OnCommand video. Free local calls. Voice mail. Clock radio. Minibar. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Climate control. Non-smoking. Complimentary daily newspaper.
2 Queens City View
2 queen beds. Premium bedding. Furnished balcony with city view. Room size is 290 square meters/3,121 square feet. Desk with ergonomic chair. Flat-panel high-definition 26-inch television with premium cable channels and OnCommand video. Complimentary wired and wireless (high-speed) Internet access. Free local calls. Laptop-compatible in-room safe. Minibar. Refrigerator. Private bathroom amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Non-smoking. Complimentary daily newspaper.
2 Queens Superior Ocean
2 queen beds. Premium bedding. Furnished balcony with ocean view. Room size is 400-500 square meters/4,305-5,381 square feet. Desk with ergonomic chair. In-room safe. Complimentary wired and Wireless (high-speed) Internet access. High-definition flat-panel 26-inch television with cable channels and OnCommand video. Free local calls. Voice mail. Clock radio. Minibar. Refrigerator. Coffee/tea maker. Private bathroom has hair dryer, scale, complimentary toiletries, shower only. Iron/ironing board. Blackout drapes/curtains. Electronic check-out. Air conditioning. Climate control. Non-smoking. Complimentary daily newspaper.
2 Queens Lagoon View
2 queen beds. Premium bedding. Furnished balcony with water view. Premium bedding. Room size is 400-500 square meters/4,305-5,381 square feet. Desk with ergonomic chair. High-definition flat-panel 26-inch television with premium cable channels and OnCommand video. Complimentary wired and wireless (high-speed) Internet access. Free local calls. Laptop-compatible in-room safe. Minibar. Refrigerator. Private bathroom amenities include hair dryer and complimentary toiletries. Shower only. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Non-Smoking. Complimentary daily newspaper.
King Superior City View
1 king
Balcony. Desk with ergonomic chair. Plasma television with premium cable/satellite channels and pay movies. Complimentary wireless Internet access. Free local calls. In-room safe. Refrigerator. Minibar. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Non-Smoking.
King City View
1 king bed. Balcony with city view. Desk with ergonomic chair. Flat-panel television with premium cable/satellite channels and pay movies. Complimentary wireless and wired (high-speed)Internet access. Free local calls. In-room safe. Refrigerator. Minibar. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Non-Smoking. Complimentary daily newspaper.
Amenities - Conrad San Juan Condado Plaza
Air conditioning
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Games room
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Jacuzzi
Licensed bar
Movies in room
Non-smoking rooms
Office or business center
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Conrad San Juan Condado Plaza
Ten (10) minutes from the Luis Muñoz Marin International Airport.
Cost of Taxi $15.00 one way.
Available information of companies that provides private transportation for individuals or group.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Your system is very friendly to the customer and understandable from the very first page. Thank you again for your program and system." D.P. - Rockford, IL
"When people provide customer friendly service in today’s world, it should be applauded! So many businesses have taken almost and adversarial attitude towards the customer, in other words, they over compensate for a consumer not following through. As a business, it is my understanding, that the business should always follow through and do as they promise! Loyalty between consumers and businesses should remain alive, profit above service is a bad plan and will cost the business in the long run!" R.F. - Denver, CO
Previously Known As: Condado Plaza & El San Juan Hotel, Condado Plaza Hotel, Condado Plaza Hotel & Casino, Conrad, Conrad San Juan Condado Plaza Hotel
Based on 1,802 traveler reviews 
Value
Rooms
“My first time to Puerto Rico.”
“Over Priced...Terrible Service”
“Big box hotel with lots of swimming pools”
King Superior Ocean View 
King Lagoon View
2 Queens Superior Cityview 
2 Queens City View
2 Queens Superior Ocean
2 Queens Lagoon View
King Superior City View
King City View